BT Billing Confusion

I spent ages on the phone today and eventually got through to BT. I had been happily paying my monthly bill without a care until recently. I'm out of work so I've been doing a budget and reviewing my spending.
Anyway, I'm on:
Unlimited Broadband which comes with Unlimited Weekend calls
I've also added unlimited anytime to this.
I also pay my line rental up front for the year.
So lets look at the figures and what I pay
£129 One off 12 months in advance line rental payment £10.75 p/m
£26 Broadband Unlimited
£5.15 Unlimited Anytime calls
When I saw this I went onto the BT site and looked at the prices for their packages. I know these prices change a little year to year, but I thought I could just use this as a guide.
This is the page I'm refering to
http://www.productsandservices.bt.com/products/broadband/packages
So it's saying there that it's £16 p/m for Broadband Unlimited plus if you pay your yearly line rental up front then you save £50 or so.
If you want to add unlimited anytime to your deal then thats an extra £5.15 p/m
So logic says that if I've paid my line rental up front then my monthly charge should be £21.15. Don't you agree??
My bills have consistantly been above £30, since I made the line rental payment. So I thought maybe they have taken the yearly payment and are charging me line rental as well.
Anyway, having spoken to a BT adviser, he tell me that the £26 for the broadband doesn't include the line rental charge.
So if you break it down based on what he has said
£26.00 Broadband Unlimited
£5.15 Unlimited Anytime
That comes to £31.15 or there abouts. Now please tell me if any of you can come to the £26 total for the Broadband Unlimited package not including the line rental, based on the prices given on the site???
I'm sure something isn't quite right, and having brought this up while talking to an adviser he deemed it necessary to transfer me to the department that deals with I guess giving you better deals. The trouble is after 50 min of waiting I figured I'd try during the week when it's less busy.
What are your thoughts??

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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