"My Bill" page is confusing

Question

Recently, I missed a payment. One of your representatives contacted me, with this info.
I paid $249.23 on April 10 and $246.54 on April 14.
Today is the day I usually pay end of month bills. I logged onto your site, in order to check my balance.
The "My Bill Summary" page shows conflicting info.
The obvious balance total shows a total due, by April 29, of $495.77, which is the total of the two payments previously made, listed above.
I called your customer to service to inquire about my current balance. I was told that my balance was zero. I informed your rep that the web site showed a balance due of $495.77. The rep could not explain the difference in web site display.
After completing the call, I looked very hard at the "My Bill Summary" page and finally found a small text line, above the bill summary block, which states that the current balance of $0.00 is due by April 29. I don't understand the placement of this very important line of data. Yes, it is at the top of the page, but is very small and the same color as much less important info, getting lost easily.
I have attached a screen shot of the web page described, with these two areas circled in red.

Answer 1

While the accounting at the bottom of the page IS, admittedly confusing, The top line about no balance due sounds like it is accurate, if you made the two payments on April 10 and April 14.
The bill statement below is for activity March 5 to April 4 - and you didn't make the first payment till April 10.  So neither of those is showing on the generated bill for that time frame.  The total due would be $244.23 + $246.54 and one late fee of $5.
On April 10, you paid the $244.23 and a $5 late fee for the missed payment; then you paid the $246.54 due for the current cycle (bill shows the late fee added to this payment making it $251.54, but you 'd already paid the $5).  So the numbers work out, there is no payment due on April 29, since you paid it on April 14.  Your next bill will show the payments made 4/10 and 4/14, and have a payment due on May 29.
It IS confusing, but it does work out.  The generated bill was accurate at the time of printing.  The top of the page is accurate as of the day you visit the page.  In between, you made the payments; the total amount due by 4/29 was paid so you will not owe a payment until 5/29.