BT Infinity and Total Broadband

I upgraded to BT Infinity in a flat i rented, the tenancy has come to an end and the landlord wants standard broadband and has been told by BT that installing infinity has disconnected the original and she will need to pay £130 to have the line reinstalled.
Does installing BT Infinity mean that you cannot revert to total Broadband or similar services?

No it does not. However, if the line is to be changed names then the account has to be ceased and a new line provisioned. This costs £130.
I think you need to clarify what the charge will be for.
As a side note, why anyone would want to revert to standard broadband from Infinity is beyond me. It's like owning a car then going back to a push bike. You just don't do it.
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Infinity v Total Broadband Option 3

Hi,
I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
Thanks
Solved!
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Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
I reckon you should stay put, even people who have had higher estimates have had issues.
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Ordering either Infinity or Total Broadband

I will be looking to get broadband ASAP and was wondering how long will infinity take compared to normal broadband? Will it depend on my area and how busy it is?
Thanks

Hi
Do you know for certain if you can get Infinity?
Have a check HERE//
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Difference between BT infinity and BT total broadb...

Currently, I have BT total broadband (the unlimited package) including the phone package etc @ £56 per month.
I live in the UK and I've heard about BT infinity.
I find my download speed and upload speed often lacking compared to other people's and I'm curious, would it cost me anything extra to upgrade to BT infinity?
I've checked that I'm eligible and option 2 (of infinity) is the exact same price with no apparent catch or extra cost.
Can I just upgrade the broadband and keep my phoneline?
Is it worth it?
Are there any drawbacks?
Solved!
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If you have Total Broadband Option 3 this is the same price as Infinity 2 which is Up to 76 down and 19 up (80/20, really).
The difference between the two is the technology and the way that you recieve it, Total broadband Is ADSL Technology where as Infinity is VDSL.
The way that broadband is delievered to your house (ADSL) is followed.
Exchange > Copper cable > Cabinet > Copper Cable > Your property. (ADSL)
The way the Infinity is delievered is the exact same process but with different material such as.
Exchange > Fibre cable > Cabinet > Copper > Your property (VDSL also known as FTTC - Fibre to the cabinet)
You also have FTTP which is exactly ADSL but is Fibre all the way to home instead of copper cable.
Hope this helps, I would recommend you upgrade as the speeds you will get will be a lot better than they're on ADSL.
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Bt infinity and broadband talk

Just read this on the BT website:
BT Broadband Talk
BT Broadband Talk will not work with BT Infinity. After you upgrade to BT Infinity, your BT Broadband Talk service will end, and you won't be able to use your BT Broadband Talk number to make or receive calls.
Well I just I tried it and it works fine. I did have to re-activate it, but can make and receive calls using the same 0203 number perfectly fine.
Cany anyone else confirm?

No nothing should change with your existing contracts.

BT Infinity and Broadband Anywhere

Hi - I've been a BT Broadband user for a number of years and an Option 3 user since the start, and now that my exchange has been upgraded to allow Infinity, I asked for the upgrade. Was given a date for the installation but the engineer didn't show. Contacted BT who said that I couldn't have Infinity as I had a BT Mobile Phone package (with HTC S620) and the two will not work together. Thanks for letting me know as I'd taken the morning off to await the engineers arrival!
I subsequently asked whether I could cancel the mobile package - BT Customer Options said subject to cancellation charges, and will not budge from this stance even though the Infinity package more than makes up the difference in revenue.
Seems odd to me that having been a customer for a long time and wanting to upgrade my BB service that I would be charged cancellation on a service that will not work with the new hardware!
Perhaps someone from BT could explain,
Why the Mobile service will not work with infinity,
Why this extremely intransigent stance has been taken especially as BT can't provide a continued Mobile Phone service if I move to Infinity, and finally
Will the Mobile Phone Service be fixed to work with Infinity and if so when?

I was informed when upgrading to Infinity my internet phone would no longer work as it was incompatible with Infinity but my Soft phone would still work.
The Engineer installed Infinity on a Tuesday and left at 2pm. Tested the internet phone plugged in to the hub and soft phone all working Ok, received 2 calls on the plugged in internet phone on Wednesday and a further call on the soft phone. The cordless internet phone would no longer work and registration failed.
On Wednesday night I received an email saying as I had not used the internet phone for 90 days it had been cancelled and one hour later the illuminated phone icon went out. On contacting BT I was told BT Talk was incompatible with infinity although it still worked well for 24 hours.
Having BB Anywhere I wonder with the great deal I already had to give me infinity completely free BT had to take something back
I pay £29-99p per month plus Vat for my BB Anywhere package.

Paying for total broadband and normal landline

I'm not sure if I'm going thick, but I have bt total broadband with one number and a normal bt landline with another.....can I just have my total broadband without having the landline, which I never use. and therefore am I paying for a service I dont use!
Thanx

no you need the landline to get broadband. the other number probably starting 05 is your broadband talk number and provides voip
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Infinity and Anywhere

I recently ordered Infinity but a nice Irish lady rang to say that Infinity is not compatible with Broadband Anywhere. When I said that that I found that difficult to understand she commented that the issue is with BT's billing system.
When will this be sorted out?

Dear BT,
I'm also very keen to find out about this. Just had a lovely leaflet through from you telling me I can now get Infinity (and at less than Anywhere package), but I come on here only to find there's some non-technical "compatability" issue with my totally unrelated mobile phone.
Seriously BT sort yourselves out, because as soon as another company gets even close to your high uptime levels we'll all be off.
Look I'll tell you what, let me switch to Infinity and charge me a monthly fee for my continued phone use on top - that's fair, yes?
I'm very brand-loyal and a top of the range product user, I've had BTBBA, or Option 3, or whatever previosuly for nearly 10 years. I have BTvision. I want to spend money on a good new product: so stop trying to p*$$ me off and make me take my business and my wallet elsewhere.
Yours looking forward to this issue being resolved very shortly...

Fair Usage Policy On Total Broadband Option 3?

I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
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robo878 wrote:
I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
Hi.
The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
For details see my shortcuts options 14a-c
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Am I able to upgrade to BT Infinity from Total Bro...

Okay so I've done a check, and I can supposedly get speeds of 28Mbit Down and 6Mbit up, and I am very interested in BT Infinity considering it's huge speed boost for only a few pounds more.
Right now, I'm paying about £25 for BT Total broadband, the unlimited option. My query is, am I able to upgrade to BT Infinity even though I haven't reached the end of the 18 month contract for Total (I'm probably a year into it)? If so, is the same contract continued with this upgraded service, or is it renewed. Would I get any incurring fees for the change?
Lastly, can someone give me a brief overview of what the Engineer does at your house during installation? Do they just alter the main socket, and does the router have to be situated at the main socket?
Thanks!

If your current wiring is suitable then they should just be able to switch the master socket faceplate and away you go in 20 mins, this however does not always happen as many people have wiring that is not in compliance with BT's standards e.g. no master socket, poor quality cable, location of master socket etc. the engineer will talk you through the options available for your situation and then you can decide what you want to be done. The equipment needs to be connected to the master socket or an extension cable known as a data extension, so the engineer can either relocate your master socket or install the data extension if your current master is not in a good place.
The 18 month contract would be renewed and it is currently £25.60 a month for unlimited infinity package. There are no fees for the change even if your still in a current contract

BT Infinity and voice calls

Hi,
BT have called me, sent emails and now snail mail suggesting I take up BT Infinity. My fault, I signed up as interested a long time ago.
When I read the announcements, I infer that I need the new hub and my old hub voice phones will be so much landfill.
My problem is that I do not know what I am supposed to do if I want to speak to my friends and family. The latest letter from Warren Buckley even states "as a BT Total Broadband ... customer, you may not need to pay anymore for BT Infinity - as packages start from ..."
Ok, so I can have BT Infinity at no extra cost and my handsets are useless, how do I make phone calls without buying new handsets and more importantly which handsets do I buy (at no extra cost.
If this question has been answered in simple english, please just point me too it and accept my thanks in advance.
Yours tired and confused,
David

Hi I have recently changed from BT broadband with HH2 with a hubphone (which I bloomin' well had to buy off eBay).
Anyhow on THIS POST I wrote.-
So on BT broadband I had.-
1.5Mb broadband with 10Gb download cap per month. Anytime UK landline calls.
For £16 + £13.90 line rental. Total £29.90 per month.
And with Infinity I have.-
37Mb broadband with 40Gb download cap per month. Anytime UK landline calls.
For £18 + £4.75 + £13.90 Line rental. Total £36.65.
I'm actually paying £35.35p per month with the paperless billing discount.
Approximately an increase from £30 per month to £36 per month.
Therefore for roughly an extra £1.50 per week I get Infinitely faster broadband...lol with an additional 30GB download allowance.
I felt that was worth it, and am very pleased..... so far.
I have ditched the Hub phone and bought a second hand pair of cordless phones off ebay BT Freestyle 750 for £11.
That included the pp.
They are very good phones and have caller i/d which I have never had before.
So I am very pleased with the new set up and with the uplift to my Infinity option 1 for anytime UK calls I don't miss my hub phone at all.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Infinity and Openzone

It may be a stupid question, but it's not clear from the BT website....
Does an Infinity contract include Openzone login minutes, or only FON?
Andrew

Unfortunately it doesn't....
The Infinity site says, under Optioin 2:
Unlimited Wi-Fi minutes included
Get online when you are out and about with unlimited Wi-fi minutes. Access the internet at over a million Wi-fi hotspots.
BUT doesn't make it clear whether this is FON and/or Openzone.
Under Broadband Option 3 I had unlimited FON, but only 250 minutes Openzone.
BB Option 3 currently says:
. BT Total Broadband Customers Only. Unlimited Wi-Fi minutes for Internet access available in range of BT FON Wi-Fi Community members' BT Home Hubs (coverage dependent on number in active use) and BT Openzone Hotspots or FON access points outside of the UK. Wireless enabled equipment required. Conditions and Fair Usage Policy apply – see www.bt.com/btfon for details.
There is no such statement on the Infinity site...
Andrew

Horribly, and Totally Annoying Wi-Fi issue with Ne...

Hi Everyone,
First post, so be gentle.
OK, we have BT Infinity, and wire (Lan) connected no problems, and never had a wired problem.
The problem is with the WI-FI. The BTHome hub we have is the 'curved' black one (model 2 I think).
Here's the annoying (seriously annoying if I am honest) problem:
When our WI-FI connected devices are on, and working they are fine (iPad, smart TV, laptop, phones, computer, etc), BUT as soon as our neighbours put their WI-FI on, our WI-FI IMMEDIATELY drops out, and becomes unstable to the point of not being able to connect. There is one neighvour in particular who is using TalkTalk (it shows up on available WI-FI's to connect to on iPad) and when he is online, we simply cannot get a stable WI-FI connection.
Example of Problem:
If we are using our WI-FI enabled device, lets say an iPad for example, and if we suddenly stop being able to connect to the internet, I KNOW it is because our neighbour has just logged onto their internet (I check this also, as the iPad, as do most devices show all available WI-FI connections).
What we have tried to fix this problem:
Now, you first thing you would probably pre-empt it "Change the channels as your neighbour is probably using the same channel".
This does not fix the issue. I have tried all channels, restarting devices, rebooting the HomeHub (even though I should not have to), and NOTHING fixes this issue, not until our neighbour logs off from his internet; then we can use ours again. How totally crazy is that?!
The fact is, if our neighbour has his WI-FI on, then our's becomes totally useless, and it seems there is not a thing we can do about it. We have tried everything, and nothing seems to help.
Have you fine people heard of this issue before, or can you please offer any advice? As we are seriously considering switching from BT due to this issue, and their tech help (BT/India) have been 100% useless on this matter.
All the BT tech support will say is "Change channel, change channel, check device, check device", and other such insults to my intelligence, when I have already told them I have checked them.
Thanking you in advance.
Regards
Steven
PS - I cannot use inssider3, as I am using windows XP and it does not support it, but I have changed every single channel with the same result.

If you have a HH2 it only works on 2.4 Ghz it might be worth "upgrading" to a HH4 or some other router that uses 5Ghz if your neighbour is not using 5Ghz you should be able to use your Wi-Fi without interference.
5Ghz has advantages of speed over range however it is all very well having a 5Ghz router if you have nothing that will receive 5Ghz. I have at least 10 Wi-Fi devices in occasional use only an ipad 2 can operate on 5Ghz or actually it can't it can see 5Ghz and log on but then it just sits their and does nothing except trying to download. It is actually faulty as I borrowed one of the latest ipads and it worked well.
it would be interesting to know how many people have anything other than a phone or ipad that works on 5Ghz I know you can get dongles but that is something else to stick out of a usb port and break off.

Infinity and online gaming

Hello
I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower
http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
all this said then why do i seem to be suffering when using xbox live??

Hi Cameron
No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
I didnt have the cable in the gigabyte port, I have now though, what does this port do?
Yes port forwarding set to xbox live

Real Mess with Total Broadband Package installatio...

I ordered BT Total Broadband and Vision package in July 2012, including Home Install for the BT Vision, which I paid for.
The telephone engineer and Vision engineer appointments were arranged to take place on the same day - 20/8/12.
However, BT inexplicably cancelled this date via email, and re-scheduled the installations for 24/8.
Then BT cancelled the telephone engineer's appointment, saying it would not now be necessary as our line had been tested and was working (we were previously with Virgin.)
On 20/8/12 a Vision TV engineer suddenly turned up out of the blue, but obviously could not install the TV service, as our phone & broadband service were not due to go live until 24/8.
BT had apparently not conveyed this change of date to the Vision engineer. I told him of our revised date of 24/8, he said he would 'keep an eye on things' and I therefore assumed he would be returning on the date arranged by BT.
It is now 24/8.
I have installed the broadband myself, which is working fine, as is the wireless connection.
But that's the only thing that has gone smoothly. I cannot receive any incoming calls at all (I can only make outgoing calls) and two of my three phone sockets have been completely dead since BT took over.
I managed to book a telephone engineer for tomorrow (25/8) to look at the lines; I obviously did need that telephone engineer's appointment after all, then.
And no Vision engineer has turned up to install the TV service as arranged, and as I paid for.
I rang the call centre in India who told me there was no record of a Vision Home Install appointment and that i would need to do this myself! I replied that I had booked one, it had been confirmed and I had even paid for it.
They then put me through to a person who I can only describe as a cocky 'gentleman' apparently in the UK with quite an attitude (I asked for his name and he gave a first name which I won't mention here) who apparently books engineers.
He told me that as my timeslot had now been missed and they had no way of knowing which the engineer had been assigned (and the engineer had not contacted me to let me know there was a problem) he could not give the engineer a b*****king and said in not so many words that it was basically my tough luck the engineer hadn't showed and I now would have to wait another week until 31/8/12 for the next available appointment to have my Vision service installed.
I have worked in CS and had I ever used such language to a customer (even in a non-confrontational way) I would have been fired on the spot.
This 'gentleman' refused give out the phone no. of engineers so that I could contact them direct.
I pointed out that I had taken a day off work for this installation and would now be forced to take another day off, so after this, how could I be confident that an engineer would actually turn up in a week's time? I then asked for email confirmation of the new appointment so that at least I would have somethnig to refer back to, but was told he could not send an email (somewhat strange for a world-class communication company?) but could send a text confirmation via mobile phone.
I have received this but still have no way of knowing if I'll be taking another day off work for nothing if the Vision engineer does not turn up - and I will still not have the TV service that I am paying for; nor indeed any TV service at all.
I asked for the content of our conversation to be put in writing - either via email or letter - but this was also refused.
I then asked for his superior's name to escalate a complaint and he gave me a (first) name which actually could have been either real or fictitious - I have no idea. I asked to be put through to him but was informed that it would take 48-72 hours to 'raise a form' to be able to do that!
This is totally unnacceptable; BT has made it my problem that they have failed to keep any record of who this invisible Vision engineer was and I do not see why I should be the one bearing the brunt of this inefficiency. It is not of my making, neither is it my fault that the installation work is outsourced and as I cannot arrange appointments myself directly, I have no control over the situation and have no choice but to rely on BT to do it correctly on my behalf. I really hope that this is not indicative of things to come, and the kind of service that I left Virgin for. If it is, I will be leaving BT as soon as my contract is up.
PLEASE, is there anything at all that the mods can do (or anyone in the UK that they can refer me to) to sort out this mess, gee things along so I don't have to wait another week when maybe even then no one will turn up to install my Vision service, and tell me how I can make someone actually take ownership of this fiasco? And any other relevant advice?
Most grateful for any help.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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BT Infinity and Total Broadband

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