BT infinity checker says infinity in my area, but ...

Hi there guys
I've just recently checked if BT infinity was available in my area and what I found out is that according to the BT infinity checker on BT's website, BT infinity is in my area. 
However I have not been notified my BT, is the BT checker reliable enough to believe and does that mean BT infinity is in my area or does BT have to phone me up ? 

Hi there, the B.T checker is normally reliable enough yes, although it's not unknown for there to be a database issue. Contact sales 0800 800 150, they will be able to tell you there and then whether you can receive Infinity or not.
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

Similar Messages

  • Firefox Plugins Check says I need new Quicktime - but I don't

    The Mozilla "Plug-ins Check" page says I have an outdated version of QuickTime Plug-in 7.6.3. So, I click the link to update it. Which takes me to Apple's website. Where I download a new version of QuickTime 7. So I download it -- so far, so good -- but then, when I go to install it, the Install Manager says that I ALREADY have the most current version of QuickTime (version 10) on my Mac, and it won't let me proceed.
    So, now what? I can't find just a "plug-in" for Quicktime on Apple's website -- the only thing to download seems to be all of Quicktime. Should I disable the Quicktime 7 plug-in on Firefox? If I do, what will happen?
    I am running Mac OS 10.6.3 and QuickTime Player 10.0 (113), and Firefox 3.6.3.
    Thanks!
    == This happened ==
    Just once or twice
    == I ran the Mozilla Plugin checker

    The Firefox Plugins check URL does not distinguish at all between the different versions of OS X and different Apple OS X compatible computers, and the different versions of plugins for Firefox different versions of OS X, in the messages it generates.
    Therefore:
    a G3 PPC CPU machine user running OS X 10.3.9 (7W98) PPC or OS X 10.4.11 (8S2167) Intel;
    a G4 or G5 PPC CPU user running OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB;
    an Intel CPU user running OS X 10.4.11 (8S165) Intel or OS X 10.5.8 (9L30) UB;
    will ALL get messages relating to updates (of ALL types, not only QuickTime, but also including Java, Microsoft Silverlight, and others) that are compatible (at this time) with OS X 10.6.0 (10A432) Intel - OS X 10.6.5 (10H574) Intel, completely regardless as to whether they can actually run under the different versions of OS X.
    Furthermore:
    1) A number of G3 PPC CPU machines did not ship with enough VRAM (16 MB VRAM minimum required - 64 MB VRAM or higher recommended) to be officially supported under QuickTime 7 builds; If the G3 PPC CPU machine is a tower models with PCI slots, then it is possible to upgrade to a PCI video card with more VRAM to meet those hardware requirements, but G3 CPU iMac, iBook, and PowerBook users have to stay with QuickTime 6.5.2 or QuickTime 6.5.3 (some OS X users have QuickTime 6.5.3 for Panther and Tiger builds installed, from what Apple's "Software Update" used to provide...), as the VRAM cannot be upgraded on non-tower models.
    Ridiculously, QuickTime 7.6.4 is the highest version that Apple supports under OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB, and, OS X 10.4.11 users running Fiirefox 3.6.12 will get information directing them to update to QuickTime 7.6.6
    QuickTime 7.6.5 and 7.6.6 are supported under OS X 10.5.8 (9L30) UB (there is no real reason that Apple couldn't have supported QuickTime 7.6.5 and 7.6.6 builds under OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB as well, as it's the same code base, besides the fact that Safari v4.1.3 (4533.19.4) for OS X 10.4.11 (8S165) PPC and OS X 10.5.8 (9L30) UB was just issued by Apple, so the 15 million G4 and G5 PPC users get updates for OS X 10.4.11 without getting a QuickTime 7 update keeping pace)
    The new QuickTime X is for OS X 10.6.x ONLY (currently OS X 10.6.0 (10A432) Intel - OS X 10.6.5 (10H574) Intel), and uses a different code base than QuickTime 7. Therefore, no one expects QuickTime X for OS X 10.4.11 builds, although QuickTime X still could be ported for the most recent OS X 10.5.x build, if Apple wanted to.
    In conclusion, be forewarned as well, that before updating any version of QuickTime 7 or installing OS X 10.5.x or OS X 10.6.x, OS X users should always back up ALL the contents of these folders:
    /Library/QuickTime
    and
    System/Library/QuickTime
    and
    ~/Library/QuickTime
    as some of Apple's installers and updaters can wipe the QuickTime files (codecs and components), installed in those locations.
    I hope this information helps shed some light on these subjects...

  • Is the BT Infinity Checker ever wrong?

    Me and my brother have seperate houses on the same new house estate on the outskirts of Coventry which have all been built by the same builder, if i look over my garden fence i see his cars parked on his drive.
    He is upgrading to fibre today however the bt infinity checker tells me that i can't have fibre - which is something i've
    been waiting for since FTTC was first announced.
    I had an engineer come and sort out a telephone socket in our house and i mentioned to him that i couldn't get fibre and he said that was strange as we should all be connected to the same cabinet since he worked for BT Broadband and looked after the area i was in.
    At the bottom of my road is an older housing estate so i don't know if its probably that i'm connected to the cabinet that they are connected to instead.
    My questioin is, can the checker ever be wrong? And if it can, how can i get it verified if i can get fibre or not? I'm a big gamer and adsl latency and lack of upload are a big pain.

    The DSL checker tells you which cabinet you and your bro are connected to www.dslchecker.bt.com
    To say thanks for a helpful answer, please click the white star

  • BT Infinity available in my area but can't get it ...

    Hey Everybody,
    I've been reading several threads and came across this one;
    http://community.bt.com/t5/BT-Infinity/FTTC-Exchange-and-Cabinet-BT-Wholesale/td-p/181321
    Unfortunately it appears that they've pulled this from public view so I can't access.
    Using the "Find Sold House Prices" tool on Rightmove to obtain House Numbers to Postcodes, i've been able to determine on the BT Infinity checker that some houses in my town can get Infinity.
    My exchange is MRMDW (Middlewich) http://www.samknows.com/broadband/exchange/MRMDW
    FTTC status: Available in some areas
    I logged a call through the normal BT website before somebody contacted me and started talking about Cabinets, I had no idea what a cabinet was and thought he was just trying to fob me off with technical gumf.
    Since i've been reading, I want to try and determine where my Cabinet it, and when its likely to be "Fibre Enabled"
    Can somebody send me a copy of the list
    I found this here; http://www.btwholesale-inspire.com/products2/broadband-products-picrosite/fttc?tab=community
    RFS
    1
    MIDDLEWICH
    MRMDW
    RFS
    3
    MIDDLEWICH
    MRMDW
    RFS
    4
    MIDDLEWICH
    MRMDW
    RFS
    6
    MIDDLEWICH
    MRMDW
    RFS
    8
    MIDDLEWICH
    MRMDW
    RFS
    9
    MIDDLEWICH
    MRMDW
    RFS
    10
    MIDDLEWICH
    MRMDW
    RFS
    12
    MIDDLEWICH
    MRMDW
    RFS
    13
    MIDDLEWICH
    MRMDW
    RFS
    14
    MIDDLEWICH
    MRMDW
    Name
    Postcode
    SAU_NODE_ID
    Exchange Only Flag
    Percent Lines
    Uplift
    Phase
    Deployed
    FTTC or FTTP
    MIDDLEWICH
    CW109GB
    {MRMDW}{p15}
    0
    26.92
    2.38
    MIDDLEWICH
    CW109GB
    {MRMDW}{p7}
    0
    73.07
    2.18
    I have no idea how to read this 
    It looks like I have 2 cabinets for my postcode.
    All I want it Infinity...... can sombody advise when I am likely to get it or how I can quicken the process up ?
    Thanks,
    Scott

    Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
    Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 5.5Mbps.
    Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 2.5Mbps and 6.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 2.5Mbps and 6.5Mbps.
    The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
    Sounds about right......
    I generally get about 6mbps with download speeds of about 730kbps (MAX)

  • Post Moved How accurate is the BT infinity check...

    Post moved to Infinity board http://community.bt.com/t5/BT-Infinity/How-accurate-is-the-BT-infinity-checker/td-p/549221
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    I can see exactly what your saying & in no way disagree.
    I do think however the wording of the current BT television advertising campaign for Infinity requires modifying as these so called 'personalised estimates' gave me a completely different perception of a speed estimate.
    When I received my personalised estimate of 80/20 sadly I actually believed this, maybe becuase I live very close to my FTTC cab, & was a little dissapointed after the installation to see I hadn't got what I was told by BT as a result of my 'personalised estimate'.
    Im still happy with my download/upload speeds but am very dissapointed with ping/latency tests conducted through BT's fibre network.
    Perhaps the words 'UpTo' should make a return to BT's advertising campaign.

  • Difference between infinity checker and actual spe...

    Hi,
    A few months back my street became infinity enabled and the speedtester on the infinity page said i can/could get 53.3/15.7 so i signed up. I understand that i would not probably not receive the full amount the infinity checker quoted but i was slightly dissapointed when my line finally stabilized and i was receiving 43/7, however my previous broadband was only 3.8/0.7 i decided to not chase it.
    Now after a month of it being stable at 43/7 it suddenly dropped to 36/7 and after 5 days at this speed i checked it and found the ip profiles of the line set at 36.64/20. I decided to contact BT via online chat and after a 2hr encounter with India there was no fault found on the line and i was told there was nothing they can do. So i guess my question is would you be happy recieving 36/7 when the initial speedcheck (which does not say estimate as far as i can see) was 53/15?

    On installation it was a lot lower than the estimate which could indicate a faulty install, or just a bad estimate.
    As the speed has now dropped, this could also be the same or different fault.
    Keep your eye on it, if it drops to half the installation speed then that to me would indicate a fault.
    Is there any noise on the phone?
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • Infinity Checker - Neighbour can, I can't (Milton ...

    Hi
    I'm in Walnut Tree, Milton Keynes and have Sky BB and calls, but BT line rental.
    I've been checking my BT phone number and that of my neighbours' on the Infinity checker and recently Infinity has appeared as an option for my neighbours, but not for me. My house is physically joined to my neighbours (mine is end of terrace).
    Some time ago, someone mentioned that my telephone line may take a different route to the street cabinet - I've also tested house numbers and post codes and it seems just about everyone near me can get Infinity except me.
    In 2003, I took part in a fibre trial with BT which was much faster than my current ADSL connection. So if I was able to get fibre then, can I still get it now? There is a BT manhole cover in the pavement immediately outside my house too.
    I'd happily transfer my BB, calls and even tv package to join the FTTP trial...

    check here
    if you know the exchange you are on
    http://www.samknows.com/broadband/exchange_search
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • TS1741 Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

    Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

    Hi JenJen73,
    If you are having issues with AirPlay streaming from your iPad to your Apple TV, you may want to take a look at the troubleshooting steps in the following article:
    Apple Support: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/ts4215
    Cheers,
    - Brenden

  • Infinity checker date has changed?

    It was saying 1st of June but now it says 30th September?
    SamKnows still says 1st of June?
    http://www.samknows.com/broadband/exchange/SMBB
    Ive heard the BT database isn't the best so who is right the BT check or SamKnows?

    seab20 wrote:
    I’d just go with the database being useless BT have all of their order system completely integrated with it though so even if your exchange is activated and your cabinet has been upgraded if the checker says no that’s the end of it
    Yes the databases can be anoying. Your Exchange could have been enabled many months ago, what you need is the info on your cabinet. Is your cabinet going to be FTTC enabled and when .
    Is your cabinet enabled, if not have you looked at the PCP-to-postcode-report its an excel file to tell you IF the cabinet will be enabled. Its a 47MB file
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Cabinets getting installed but checker says no pla...

    Hi,
    Some FTTC cabinets were installed around our estate at the beginning of last week, including one next to the cabinet i'm connected to (about 200m from my house).
    I spoke to a BT Openreach engineer working at one of them yesterday and he said that one should be ready to go live after he left that day.
    However, both the BT Infinity and BT Openreach checkers show no availability of FTTC and the Infinity checker actually says:
    BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
    @infinityfibre on Twitter who are a BT partner and claim to have access to Openreach systems also say there are no plans to roll out in our area - which is clearly wrong as they are installing the cabinets and BT Openreach engineers working on it.
    As far as I see it at the moment, it looks like the cabinets will be live and ready in the next few weeks but no one will be able to orders because the system says no.
    The PCP to Postcode report that's posted here somewhere says this for my postcode:
    Percent Lines: 100
    Uplift: 13.8
    Phase: 6a
    It's not just me though - others on the estate are saying the same thing, so it seems to be an estate-wide problem. It seems that the whole roll-out in the estate has been missed from the data.
    Anyone else experienced anything similar?
    Thanks,
    Ian

    ichilton wrote:
    Hi,
    Thanks - the cabinet went in at the start of last week - there is a trench filled in across to a manhole cover at the other side of the pavement so I guess that's the fibre coming across and it won't have power yet but BT were out at one yesterday so maybe they are doing it in a different order and getting their stuff in before the power goes in.
    So you would expect that once it's been commissioned that it will just appear in the checker as available a few weeks later even though it currently shows no plans?
    PS: By "It was then about 2/3 weeks before it went live" did you mean you were able to order it? (presumably if the guy with the laptop comissioned it, the cabinet was live then, but it took a few weeks for the message to get through and the online checkers to be updated?)?
    Which ISP are you with? - was 2/3 weeks for it to show in both the Openreach and the BT Infinity checker?
    Thanks,
    Ian
    Hi Ian.
    They might be getting a batch of cabinets ready.
    I still have overhead electric from the poles , so they dug a trench from the pole to the fibre cabinet to get the electrical supply.
    As regards the question would it appear on the checker, go back to what I said 2 Alot of people have problems with the checker".
    Went Live was when it was available to order, not when they switched on the power. Some people say they can hear the cabinet humming for weeks before it goes live.
    BT.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • When is BT Infinity not BT Infinity?

    First of all sorry this is a rant but I can't speak to anyone at BT until the morning and I need to vent. Some of this has been posted elsewhere but recently I arranged via the mods here to upgrade my BT Infinity to Totaly Unlimited to lift the P2P restrictions, this was supposed to go through on the 25th July. However during the day my broadband went down and after a number of calls it was blamed on the thunder storms and work was needed to be done at the exchange and was not expected to be fixed until today. Leaving me without broadband or BT Vision for 2 weeks.
    So, I ask my wife to check the internet during the morning but by lunchtime it still wasn't working. She had to leave for work but I called BT and arranged for someone to call me back when I got home after 6pm to go through what ever checks they needed to do. I got a call at about 8:30 this evening and we started to go through the checks restarting the hub etc. I then asked if I needed to do anything with the Openreach modem, you shouldn't have one I was told by the polite indian helpdesk operator. I explained I needed it for Infinity but was told that I didn't have Infinity, so after swaping a few wires I had regular copper based broadband. It appears that my recontract was incorrectly activated any my account was somehow downgraded (dispite MyBT still indicating I have Infinity Option 2). By this time it was too late to speak to anyone who can get this sorted and I face a few more days trying to get Infinity back again.
    When is BT Infinity not BT Infiity? When BT conspire to downgrade you to copper without any reason.

    Thanks, yep seeing as I hardly ever use P2P anyway.
    Dean has been recieving regular emails from me (including last night) as he dealt with the initial issue so the mods are already aware. However I have been on the phone all morning now trying to get BT to provide me with a tempoary solution to view/record BT sport until my Infinity connection returns, at the moment it's a case of computer says no but I'm on my last try now.
    I've calmed slightly now I think BT weer lucky that most of their teams close at 8pm as I wouldn't have been so carm last night.

  • BT Infinity issues, Been using for 18 months but t...

    recently I moved out of my property but my sister and her family as moved, They have taken over the BT account, I have had BT infinity since june or july 2012, I was getting speeds of 76mb, I had an enginner vist the property to install the new faceplate and open reach modem, It' still being used today as we speak... I brother in law phoned to take over the account and requested to keep the same..
    But was told Bt Infinity was never avaible in the area, My area is East London, POPLAR Exchange.. But when you do a check on the openreach website, The exchange is accepting orders.. 
    Tonight my brother in law spoke to a BT customer service person who said there as never been infinty in the property even when my brother in law explain the BT home hub is connected to the VDSL modem and that is connected to fibre faceplate..
    He was then told to bt would had to dig up the road for us to get BT infinity, BUT the product is being used now, The BT Hub is not connected via a ADSL connection but they're won't believe it!
    I explain tell the speeds your getting when you do a speed test but yet BT said you cannot have BT infinty in the property even thought its being used now!!! 
    I cannot believe how bad BT have become if they cannot tell if a area as fibre enabled... There saying we were originally lied to when the BT infinty was placed and installed, But I used the product for 15 months and I was getting downloads speeds not possible for ADSL connections... But yet BT have strongly denied there ever been infinty in the area and basically saying we never used infinty...  
    Can anyone help resolve this situation?

    Hi Keith84,
    Apologies for the mix up with this.  Click on my username and you should see the link there now.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Infinity Drops by 20 megs on WiFi but almost 40meg...

    Hey,
    my Infinity Drops by 20 megs on WiFi but almost 40megs on Ethernet - I have tried all permutations at resolving this including borrowing a friends infinity hub with the same result.
    Any ideas to resolve this?
    My WiFi Drivers are up to date.
    Ricardo.

    Hi
    By 'drops' do you mean 'downloads'.
    40meg on ethernet but 20meg on wireless seems to me almost certain to be your wireless card EITHER being 'g' rather than 'n' OR being 'n' but only having one data stream (some of the cheaper non-branded cards are like this - even in branded laptops). Other than that, I don't think anything is wrong.
    All of these would have the effect of limiting the wireless speed to around 20meg or so in the real world. I just tested mine with a few g cards and n cards with one stream and could only get a maximum of 21-22meg. By using an n card with more streams I get the full 40meg.
    I'd look for a cheap replacement wireless card. Look out for those that say 'up to 300meg' on them. Like all things wireless it won't really do 300meg, but it will do the 40 meg of your infinity.  If you're using a laptop, most let you change the wireless card (CARE - HP and Sony often dont), OR you can get an 'up to 300meg' micro dongle to put in a usb socket. They work out about £15-£20 on Amazon...
    One other option would be to use homeplugs (but obviously they aren't wireless!)
    Hope this helps
    Mark

  • Can anyone tell me why I can't update my itunes on my p.c?  I get a message saying: the feature you are trying to use is on a net work resource that is unavailable.   Tried uploading from websit, get msg can't delete old version.

    I need some serious help!
    I have been trying to update my itunes to version 10.7 and my Quicktime to version 7.7.3!
    Having no luck!
    So I tried selecting repair software on all of the Apple applications and they seem to have worked.
    Then I selected look for upgrades on my itunes (Help) main screen
    It said their were two updates -   Itunes  10.7   and  Quicktime 7.7.3
    I selected the option to update and the .exe files were loaded to my  Windows 7 p.c.
    However after part of the Itune update completed a message came up on the screen
    saying   "The feature you are trying to use is on a net work resource that is unavailable.
    O.k.
    I then went to the itunes website and tried again.  This time it checked my system the process seemed to be working and all of a sudden I got a message saying my old itunes programs could not be removed and or deleted.  So I tried to delete my old version myself without success it won't let me.
    I've run out of options and am not completely fustrated.
    I have itunes on my desktop, my iphone4, my ipod and in my car. 
    Anyone have any clue how I can resolve this problem?
    Chris Lane
    <Email Edited by Host>

    However after part of the Itune update completed a message came up on the screen
    saying   "The feature you are trying to use is on a net work resource that is unavailable.
    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?

    How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?
    < Edited by Host >

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Maybe you are looking for