BT Infinity low speed

Hi
Just joined so Hi to everyone. Reently had my infinity box moved from downstairs where I was using it wireless to upstairs where I now us ethernet cables. Wirelss signal was very poor becuase the house I live in is ancient and the walls are so thick. The speed was 32mbps which was good after moving at a cost of £130 tp me the speed is now only 17mbps?? Help appreciated.
Cheers
Jorelcc

When the engineer installed and did a speed test from your line, what did he tell you?
You won't get anything faster than that.
Although the theoretical maximum speed is 40Mb/s BT actually say up to 40.
The actual maximum speed depends on how far you are from the street cabinet, and the quality of the phone line from the cabinet to your house.
The real average speed you get is further reduced by contention, ie how busily everyone else is hammering the internet.
But, the web sites you access may themselves present a bottleneck, so that Infinity may not actually feel any faster than before.
Maybe not the answer you wanted, but that's the reality.

Similar Messages

Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Infinity 2 Speed Issues

Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
Modem log -
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
22 days, 03:01:53
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Here is a test performed using http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download Speed
32.46 Mbps
0 Mbps
77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 32.46 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.71 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Here are my speed test results via http://www.speedtest.net/
35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
Any help advice would of course be greatly appreciated.

Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
0 days, 00:01:31
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
Download Speed (Mbps): 46.32
Upload Speed (Mbps): 14.57
Ping Latency (ms): 18.88
Results from http://www.speedtest.net/ are
Download Speed (Mbps): 44.48
Upload Speed (Mbps): 15.93
Ping (ms): 29
Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
Hopefully the further tests/results can shed some light on this for someone more knowledgable.
Thanks again for the replies so far & of course for any further help/advice with regards this issue.
Kevin

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I shared my library with my Husband's library using the same apple id. I then tried to copy songs from that library to mine. But the songs are transferring at a ridiculously low speed. When he copied the songs from my library it did not take as much time. Can you please tell me why this is happening?? Is this a problem with the itunes??

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I Can't Burn a CD any more! and a lower speed does nothing - HELP!

I have been burning CDs on this machine (imac 10.3.9) the same way for years and years. (7)
Up till last month.
This is what I get when I burn a playlist.
"itunes can not burn this cd because your burn speed is too fast for you cd burner or media. Choose a lower speed in the burning pane then try burning again."
I've tried that - even though that seems silly considering I've had no problems at my current settings until now. The lowest burn speed (1) gives me the same error.
I'm hating life and my mac right now, something I though I'd never say.
Anyone?

If you don't have Nero, check out http://discussions.apple.com/message.jspa?messageID=9229334#9229334. I think some people have found a way to get just the Burn Rights program.
If that doesn't work, some people seem to have luck with editing the registry or messing with filters or gear drivers. Check out this discussion starting with Tytus (he came up with the Nero fix) on March 22:
http://discussions.apple.com/thread.jspa?threadID=1939904&tstart=0
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HT1695 In case any Wi-FI is available and if I choose not to join wi-fi, on iPhone 5 it does not connect to my 3G cellular data network but it connects to 2G data network forcing me to lower speeds in Wi-Fi enabled ares

In case any Wi-FI is available and if I choose not to join wi-fi, on iPhone 5 it does not connect to my 3G cellular data network but it connects to 2G data network forcing me to lower speeds in Wi-Fi enabled areas.

This might help
http://support.apple.com/kb/ht3406

Low speed connection, but still have input history.

Hi there,
We have done some tests in our business to see the performance difference between "low speed connection" being enabled and disabled for a system, both from a network perspective, and from a performance perspective on Citrix servers.
We have determined that the 'input history' feature doesn't cause much performance impact, but a lot of the other 'high-speed' features like images and tool tips do.
We would like to be able to have "low speed connection" for our system, but still enable 'input history'. Is there any way this can be achieved, such as through INI or registry changes?
Thanks,
Michael.

I raised a message with SAP, and they responded saying that this is not possible

USB Mouse:usb 2-2: new low speed USB device using uhci_hcd and address

usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
usb 2-2: new low speed USB device using uhci_hcd and address 2
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again , again...
My mouse not working.
Please help me.Thank you.

I have same problem. The command "lspci" return for audio card:
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06)
When "modprobe oss_hdaudio" system freeze.

High speed and Low Speed CAN

Hi
This is my first time to use CAN.
I have LabVIEW 2010 and LabVIEW FPGA
I have NI 3110 Dual-Core Industrial Controller with Windows OS, NI 9157, NI 9852 CAN Low Speed Module and NI 9853 CAN High Speed Module to be used to monitor the CAN messages from an ECU unit.
The connection is done as the following:
·         The High speed CAN is connected to the NI-CAN 9853 (Port 0)
·         The low speed CAN is connected to the NI-CAN 9852 (Port 0)
·         The baud rate of the 9853 is 500kbps
·         The baud rate of the 9852 is 50kbps
·         Both modules are set to “Listen Only”
·         “Module Clock” in both modules is set to 20MHz
·         CAN networks are 29-bit and 11-bit.
My consideration is to read all the messages from both modules without losing any message. Below is a picture from the block diagram on the FPGA target, is this the best way to read CAN messages from both modules? Also, could you please suggest what is the best way to read the messages on Host vi?
Unfortunately, I do not have the module right now to do some test, so that I cannot get the iteration time (“CAN Low Speed Loop” and “CAN High Speed Loop” show in the picture below), could you please tell how to calculate the iteration time needed for each loop depending on the above information.

The way that you have proposed to use the CAN module to monitor the BUS is a bad idea. We have a prebuilt driver that will do most of this work for you. You will need to download and install the NI-CAN 2.7.3 and then you will be able to use the example finder. In the example finder look for.
The example finder is accessed through the Help menu.
Jacob K || Applications Engineer || National Instruments

Read per axis status / run-stop don't work at low speed

Hello,
This is my fisrt motion program. I don't understand why the "read per axis status" don't send me the correct status for "run/stop" (only this status) when I run a low speed. The other status are all right. Impultions are still generated (In realyty motor run...)
I put a simple example to illustrate. Perhaps is it a wrong configuration in MAX but this seems unlikely. I can't join my Max config because ".nce" are not accepted in attached files.
Thank you wery much
Attachments:
One-Axis Move (Accel - Max Velocity - Decel) with read status.vi ‏26 KB

I realize this is an old post but wanted to post the solution in case others run across it. The reason the indicator is not working at low speeds is because it operates on a threshold. The default setting is for it to display false when running under 4000 steps or counts per second. Refer to KnowledgeBase 4XHD6DZY: Why does my Run/Stop bit not appear active while my motor is running?
Alex Person
NI-RIO Product Support Engineer
National Instruments

How to use PCI-CAN LS (low speed can bus card) with hi speed devices

I'm having problems connecting the low speed card to the hi speed devices: I've setup the bus with 120 ohms resistors terminating it. The devices seem to be working fine but the can card doesn´t seem to receive or send anything. It has rth and rtl of 510ohms. The card and devices are at 125kbps. I ran the card diagnostics and it passed them. Is it really possible to use this low speed card with a hi speed bus? Don't I have to do something special for it to work on hi speed bus? Any sugestion is highly appreciated! thank you

Hello Danut,
I was able to set up a Low Speed CAN card to talk to a High speed port on another computer( simulating a high speed device). I did not have any termination resistors on the cable. Initially, I saw the same Comm errors you mentioned and this was because the cable I was using was internally terminated. So please check that the cables are not terminated. Also , verify that the high speed device itself is not terminated ( measure the resistance between CAN_H and CAN_L, with the cable connected and without the cable).
Let me know if you were able to get the system up and running. Also do you have any low speed devices that can be used to test teh CAN card with?

Crazy low speed from the off

hi all,
im a (relatively) new BT customer in a brand new build house. Before moving in i did some digging around to see what sort of speeds i could get with different providers and settled on BT as they seemed to be the best average and i preferred the BT home hub compared to the other ISPs offerings. (i would also add that im an IT engineer so did the usual **bleep** studying beforehand although whether this is a disadvantage remains to be seen)
i have been on the service for a month or two now and am getting dreadful low speeds. On average i get 750kbps down (max 950kbps) and 200kbps up. i have checked the disitance to the exchange with all the usual tools and its 0.9 miles away apprently. I have checked out all of my wiring and tried several ADSL filters but this is the speed i am stuck with.
I opened a case with BT and am getting the usual. (i would mention at this point that there is an issue with the BT site where you check what speeds you MAY get, if you're not a BT customer (which i wasn't) and you stick your address you get the 'up to 12meg' result, if you ARE a BT customer then you put your actual phone number in you get the REAL result. in my case i was advised i would get 'around 12meg' but then i was told i would actually get 'around 1meg', this is not good)
i am advised by BT that my exchange will get ADSL2 by the end of this year (2x-3x? ADSL) but im not counting my chickens. For info i came from a great 20meg cable connection in my old house so theres a big old step in the right direction
Im sure that this has been covered many a time on these forums so apologies if i just havent found my answers and feel free to just link me somewhere or copy and paste some jazz
anyone have any ideas or suggestions?
thanks in advance
David

As already been advised in bits and bobs:
The top tips for a good connection on a long line are as follows:
1) Is removing the bell wire as I have already advised and to have a good clean socket, with all the wires moved away from the connected wires, or snipped off all together, just to ensure as little interference as possible.
2) Would be to get a business hub, there are two available on Ebay, the 2701 (pictured right) and the 2700hgv (pictured left), now the 200HGV's seem to give a better sync speed by about 300kbps give or take, but I find they are less stable, whereas the 2701 decreases the sync speed but is far more stable, and good at holding onto low SNR's, I've seen it hold all night at -2dB Noise Margin and Im on a 9km line.
3) Would be to get a shieled RJ11 cable, as this can reduce the amount of interference, and also importantly it has the twists in as the telephone cables do to refract UV radiation, and Impulse noise just to name a few things. And the ends of them are gold plated with 24k gold just to ensure maximum transition .
Regards Edd
Check your Line
BT Speedtester

Low speed

Have very low speed - 0.225 mbs, download. On signing up I was told I will be receiving minimum of 8mbs, average of 15mbs and a maximum of 19mbs. Besides being passed from pillar to post as no-one understands why the broadband is so low I have just been informed that the maximum I can get is now 10mbs - quite a big difference? I have also been told I will be charged to have the phone line looked at even though it was only installed by BT two months previously so I will be paying twice. Is this right? I have been lied to, called a liar, transferred to every department within BT. Each member of staff has told me they can't help that I need to be transferred to a different department so after five hours on the phone I am still at square one! This has been going on for two months. Oh I was also told I would receive compensation for not receiving a service but apparently I'm suddenly not eligible for this. I can get faster broadband (more than 10mbs) for cheaper elsewhere. BT have broken the contract by not supplying me with the service that they promised. BT staff don't seem to know much as they can't even agree on the rate of broadband I should be receiving. This is not to mention how rude they have all been towards me. I am thankful that everything is recorded as this proves that I am not at fault and there are obviously training issues that need to be addressed within all departments in the company. Has anyone else had the same experience? Can any moderators respond?

Hello, thanks for your response.
I can assure you that i have tried absolutely everything including replacement router, filters etc.
The line was only installed on the 14th April, and BT only guarantee their work for a month! I paid £130 to have a line installed...
They have admitted there is a fault in the line, but even after 6 hours of diagnostic tests still cant find the problem. These tests werent all carried out today but over the past 2 months yet they still didn't send another engineer round to check the line had been installed correctly. I was only offered this option once the "28 day" warranty on the line had expired hence I was expected to pay for it. If this information is incorrect, i have been lied to by the Technical team at BT once again.
The end result after approx 6 hours on the phone today was that i demanded a full refund for the past 2 months of broadband that i was paying for but not receiving, which was granted after a struggle, and a cancellation of the contract due to BT breaching the contract on at least 2 counts. The first being that i was lied to by the initial sales advisor about the speed of the internet connection i was to expect and BT could not honour this and the second due to paying for a service that i was not receiving. I still have not resolved the problem with the line itself which needs to be looked at by BT regardless of which isp i decide to go with now.
I think BT really need to look into the staff they have on the end of the phone as they have been nothing but helpless and i can imagine that they have lost BT 1000's of customers due to their lack of knowledge or training.

Low Speed Connection

Hello all,
Do some of you have idea of the impact to unset low speed connection option in saplogon.ini file ?
We have about 10000 users on 20 SAP productions systems in Europe.
At the moment, our saplogon setting is with low speed connection option but a lot of users required historic functionality in input field and we ask ourself to unset this option to allow high speed connection.
The problem is that we don't know exactly what can be this impact on this on our network bandwith ?
Any suggestion ?
L HENRY

Hello Laurent
please pay attention to the SAP notes
161053 -> https://service.sap.com/sap/support/notes/161053 and then
1250939 -> https://service.sap.com/sap/support/notes/1250939 and then
203924 -> https://service.sap.com/sap/support/notes/203924
Hope that will clarify your questions...
Best regards
sven

BT Infinity low speed

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