BT Operative's Potential Training needs

I have been on the phone to BT on average 3 or 4 times a day over the last week trying to sort out a home move. As per BT's website home moving can be a very stressful time and what BT have kindly done is ensure that if your home moving experience is lacking in the stress department they will happily inject some stress into it. Without boring people with the ins and outs of BTs complete incompetence to arrange my move what I have found over the last few days is that for a telecommunications department their operatives seem to be requiring some training in the "use of a telephone". I have now been cut off 4 times by BT requiring me to go back through their ridiculous menu system and remain on hold - which I am currently doing just now. Today they reached a new all time high of doing it while the gentleman was mid sentence. Having now thought about this I am perhaps being harsh and maybe he dropped dead mid conversation and inadvertently hit the "hang up" button. I better remember to ask about his well being if I ever back through to them....... it was easier to get Take That tickets than change my phone.....

Hi Jenghis,
Thanks for the post and welcome to the community.
I can help sort out your home move. Drop me an email to the email address in my profile, include the order number that BT should have provided you with, both your old address and new address and the link to this thread.
I will check the order to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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After months of research, I finally decided to purchase a Samsung 32 gb Note 10.1 2014 edition tablet. Very few Bay Area Best Buy Stores had this product in stock. Found one at the Colma store in SF. Drove 1.5 hours one way to make purchase today. This has to be one of the worst shopping experiences I have ever gone thru. Campbell, your Samsung Rep was totally overwhelmed by having more than 2 customers in the dept at same time. It felt like a 3 ring circus. Steve the Microsoft sales rep was a great help as was AT&T Dist Sales Mgr. Andrew, who finally stepped in when I told "Campbell" I could not work with him and his frantic manner. I was ready to "walk" and would have headed to Frys in Concord to make purchase when Andrew took over. What should have been a very exciting and fun shopping experience turned into a frustrating nightmare. Hopefully the Sammy Tablet I purchased will prove to be a more positive experience. Having been in sales and sales management for many years, I confidently recommend that you train your sales staff better before turning them loose on the sales floor. I knew more about the product as well as Best Buy than Campbell. I am sure he is a sincere young man, but he desparately needs more training.

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While it sounds like you had quite the trek to reach our Colma Best Buy store, I’m happy you were able to get your hands on a Samsung Note tablet once you arrived. Like you, I do quite a bit of research before making a larger purchase, and I hope you feel your research pointed you in the right direction; I’d say it did! However, I’m discouraged to hear your visit to our store resulted in a poor experience for you! We expect our sales associates to be knowledgeable and comfortable on a sales floor. It sounds like this may not have been the case during your visit and I sincerely apologize for this.
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I greatly appreciate you taking the time to share your experience with us here on the forums. I truly feel that it’s feedback like this that allows us to discover missed opportunities and overall become better as a company. Please let us know if you have any further questions or concerns.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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BT Operative's Potential Training needs

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