BW as Datasource in CRM Segmentation Process

Hello,
We have created some reports in BW to use as Datasource in Segmentation in CRM. In order to access these reports in BW while creating DataSource with origin type BW, we need to create a new RFC destination with a BW Dialog user in the RFC.
Does anyone know what kind of authorization we need for this Dialog user in BW. Thanks in Advance,
Raj Kasa

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Activation of Business Content Datasources in CRM Source system

Hi,
      My Requirement is to activate all Datasources in CRM Develoment server.I have select the entire node in RSA5 and click "Activate Datasources".But for each Datasources system is askin for develoment request.Is there any procedure to activate all Datasources with single Development Request.
Regards
Vishal

This section describes the general settings necessary for BW Integration in CRM.
If CRM is not involved in your scenario skip this section.
Transferring Application Component Hierarchy (CRM)
Procedure
This step has to be carried out in the CRM system.
IMG Menu     Integration with Other mySAP Components  Data Transfer to the SAP Business Information Warehouse  Business Content DataSources  Transfer Application Component Hierarchy
Transaction code     RSA9
Confirm the security check: Do you want the content application Transfer Component Hierarchy? with YES.
If a dialog box appears requesting the user to enter a development class, enter a development class in the customers namespace and choose Save or choose Local object.
If no error message is sent the application component hierarchy has been transferred successfully.
Cross Connectivity:
It describes all settings that are necessary to connect the components of the SAP.system landscape with each other. The settings for each combination of two components to be connected are described in a separate structure node. The separate section headings make it possible to identify the activities required to connect certain components with each other. The section headings for components that are not part of the installation can be skipped
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code     RSA1
SAP BI Menu     Modeling  Data Warehousing Workbench: Modeling
1.     Choose Modeling.
2.     Choose Source Systems.
3.     Select SAP in the window on the right.
4.     Choose the Context menu (right mouse click).
5.     Choose Create.
6.     Make the following entries:
Field     Entry
Target computer (server)                            Server of the SAP ERP, SAP CRM or SAP SRM system
System ID     System ID of the SAP ERP, SAP CRM or SAP SRM system
System number     System number of the SAP ERP, SAP CRM or SAP SRM system
Background user in source system     RFCUSER
Password for source system     welcome
Background user in BI     RFCUSER (can not be changed in this activity)
Password for BI user     welcome
9.     On the dialog box Please log on as an administrator in the following screen choose Continue.
10.     Log on to the Source System with your administrator user. Choose the correct client.
11.     On the dialog box New Source System Connection choose Continue.
12.     On the Replicate Metadata dialog box, choose Only Activate.
The building block CRM Lead Analysis describes the all the required activities to analyze the Marketing Lead Analysis data from SAP CRM in SAP Business Information Warehouse.
The analysis is carried out with the following queries of the InfoCube 0MKTG_C01 CRM - Lead Management (SAP BW Business Content).
The Lead Management InfoCube contains all the characteristics and data used for the administration of leads. This InfoCube enables you to execute the following standard queries available in SAP BW:
1.     Channel Analysis: This query is used to determine the best channels by which business partners are contacted in the context of a marketing campaign. Following each marketing campaign, the lead manager can compare the success of a given channel to those of others.
2.     Efficiency Reporting: This query is used to analyze the efficiency with which leads are qualified. By navigating to the sales organizations and the responsible employees for the leads, it is possible to assess how efficiently lead teams are working and to identify areas for improvement.
3.     Historical Evaluation: Use to help analyze and compare leads over different intervals (comparison of different quarters or years for example) to see if general characteristics in the processing of leads can be identified for these periods.
4.     Lost Leads: Provides an overview of the number of lost leads in a particular period and the reasons (implemented as a navigation characteristic) for the loss of the leads. This query is used to analyze the main reasons why leads might be lost, with a view to developing new strategies for overcoming these weaknesses.
5.     Channel Mgmt.: Top-n Lost Leads (Current Year): In a Channel Manager Portal, this query provides an analysis of the leads lost by a Channel Manager over the past 12 months. Channel Managers can also view the leads lost by their Channel Partners. In a Partner Portal, this query shows the top-n unsuccessful leads distributed by a Channel Manager to a Channel Partner. Partner Manager can see the lost leads of the Partner Employees over the year. Partner Employee can view his lost leads over the year.........
Before starting activities in this building block, you need to perform or check the following steps:
1.     From the BW Connectivity building block the following activities have to be completed:
a.     Local Settings è SAP CRM: all activities have to be completed.
b.     Local Settings è SAP BW: all activities have to be completed.
c.     Cross Connectivity è Connecting SAP BW with SAP R/3, SAP CRM, SAP SRM: Connect your CRM System.
2.     From the General Settings for BW Integration building block the following activities have to be completed:
a.     In section General Settings in CRM all activities have to be completed.
b.     In section General Settings in SAP BW all activities have to be completed.
Hope it will helps you........

Problem to initialize delta queue of datasource from CRM 7.0.

Hi all,
I've some problem to initialize delta queue of datasource from CRM 7.0. After initialize the Init in BW, the delta queue was created but after the user changed data, this changed didn't populated into delta queue.
I tried the steps below but without any success. Anybody know how can I correct this issue?
Suggestion 3: Please check the following.
Please Check if the services have been generated in transaction GNRWB.
If they are not active(not marked 'X' before their names) then activate
the services following the steps here.
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate
these queues.
In Transaction SMQ1 if there are Queues existing with
names beginning with CRM_BWAn (n is number) then
activate these queues in the same transaction.
4.a)If required activate the datasource
Go to transaction BWA5 > select the required datasource and
activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
'activate delta'.
5. In BW system
Go to transaction RSA1 > modeling > infosources > select the
infosource > right mouse click on the selected
infosource > choose option replicate datasource
Activate the infosource.
6. Go to the scheduler for the infosource > select delta in the
update >choose the option PSA only (in the Processing tab)

Hi Peter,
Thank you for your answer.
But we need to find out what the reason for this import error is.
Our customer will not be very pleased to see that all IDocs from CRM system cannot be found in the IDOC folder.
IDX2 import of metadata is no issue.
We were successful for standard and customer Idocs here.
Additional information:
We are already importing Idocs from a SAP ECC 6.0 system into PI in another SWCV
successfully. So this is a CRM system specific issue in our environment.
Regards
Dirk
Edited by: Meinhard Dirk on Aug 27, 2010 10:30 AM

Segmentation process

Hi,
Can anyone help me out using the Segment Builder for the following scenario. We have a customer structure that looks like this
1. Corporate group (like Walmart)
ex attribute: size
2. Individual stores
ex attribute: address
3. Contact persons for the individual stores
ex attribute: hobbies
The connection between these three levels are standard relationships.
The segmentation process looks like this.
First, do a segmentation on group level. Ie get all groups with size > 10000 employees.
Second, get all individual stores related to the above criteria and filter these on country = Sweden
Third, for the selected stores, get all contact persons with hobby = Golf
Is it possible to use segment builder for this kind of segmentation? I know that it is no problem to do segmentation for accounts and contact persons, but in this process there is an additional step involved (the selection of corporate groups, step 1).
For the target group an external file is to be created with info from all thre levels (ie, size, country, hobby).
Thanks for any help
Anna

Hi,
Thanks for the response. I have now created my own InfoSet using BUT000 and BUT050. Having the Store-level in the left hand side and connecting to the Store-group using BUT050 and the store-group attributes in BUT000.
I can now segment using attributes from CRM tables on both Store and Store-group level resulting in a profile containing of relevant stores. From this profile I can now continue my segmentation using marketing attributes and BW queries on the store level. When I have finished my segmentation on stores I generate a target group for the contact persons for the stores and continue the segmentation on the contact person level.
Some questions:
- In the above scenario I can only segment on Info-Set level on the store-groups. Ie I cannot use Marketing attributes or BW queries because of the fact that stores are the base on which I have to build the profile on. Is there any way i can do the following:
1. Build a profile on store-groups using Infoset/BW queries/Marketing attributes
2. Generate a profile using stores as a base and now continue the segmentation using Infoset/BW queries/Marketing attributes on stores
3. Generate a profile using contact persons and now continue the segmentation using Infoset/BW queries/Marketing attributes on stores
The end result will be a target group with relevant contact persons and the stores.
Another question, as I have understood it a target group is a table of partner guids. There are a set of badis you can enhance to collect attributes for these guids and display in segment builder when yoiu open the target group. In the case of relationships, does the target group contain partner guid for the customer + relationship + partner guid for the contact person??
How does the triggering of the different Badis take place? In which case is the badi for the non-relationship target group called and in which case is the badi for relationship target group called?
thanks for any help in this matter
Br
Anna

Faxing adobe pdf forms using actions in CRM service process

Hi experts,
Does anybody has experience in sending adobe PDF forms as a fax using actions in CRM service processes? Currently I use this by implementing a PPF BAdI, but what else configuration, software and hardware requirements I need to make faxing work in CRM?
Is it possible to use 3rd party software to send the fax for example winfax and transfer the fax number to this?
Regards:
Gabor

Dear Dezso,
As far as I remember, we already know each other
Our company have been using winfax in the past for sending fax messages. Now that they will use SAP-CRM shall they buy a new fax server? I have looked after Topcall, it might be useful with RFC?
In CRM service order, I use the EXEC_METHODCALL_PPF BAdI implementation to collect the data from the service order, and then use the standard function modules to "print" or "fax" the PDF document (call function FM_NAME).
At this function module, which structure do I neet to enter the recipient's fax number (I read somewhere that I have to use DEVICE='TELEFAX' in the output_options - is it true?) ?
Or should I communicate from the BAdI with Business Communication Services (create recipient and similar methods)?
Is there any way to send the fax from the local machine where the user uses the SAP GUI?
Thank you very much in advance for your help and support!
Gabor

Speed up Qmaster's "Merging distributed QuickTime segments" process?

I'm finding that Qmaster's "Merging distributed QuickTime segments" process takes as long or LONGER than the time it takes to generate the encode itself.
I found this related discussion but no resolution: http://discussions.apple.com/thread.jspa?threadID=1107862&tstart=56
There must be some un-optimized or rate-limiting bit of code in qmaster... i can't explain why the "Status: Processing: Merging distributed QuickTime segments" takes so long. We have a Compressor v3 setup with 24-36 virtual cores depending on config. The thing blazes through the encode process, doing a SD movie in about 4-6 minutes. It's beautiful how fast it runs, but when it gets back to merging segments, the disk activity does not exceed 15-20MB/sec read/write.
I tested my disks on concurrent read/write (this is a simple RAID0 array) and was seeing 80-90MB/sec concurrent read and write on the same volume. There's no knob, switch, or settings file parameter from what I can tell. It's incredibly frustrating for the disk operation to take LONGER than the encode.
Has anyone been able to overcome this problem? I am contemplating SSDs for the qmaster temp, but I don't think that would speed anything up. Does anyone know if this also exists in Qmaster 3.5?

Hi all, thanks for the replies thus far.
Jon Chappell > Compressor Repair is my best friend! Appreciate the links to the other forum with the benchmark results. I'm going to re-create those tests and see how my results compare.
All nodes are connected via 2Gb ethernet (bonded), so network speeds/transfers between cluster storage, source, and encoders are excellent. During encoding, each node is pulling data in over the network from the centralized storage server at well over 100MB/sec and placing the resulting segment on the qmaster temp area on the controller node.
The bottleneck is what happens when the controller (an 8 core 2.66Ghz Xserve with 2TB raid0'd drives) stitches the segments back together again. It's painfully slow, around 20MB/sec when I know the disks are capable of about 3-4x that. During this process, no data is being pulled over the network from the encoder nodes, as they've dumped their segments in he cluster storage node's temp area. It's all local disk i/o during the stitch operation.
Perhaps there's some single-threadedness in that process that prevents qmaster from harnessing all the resources available. All machines in the cluster are identical, so I'm convinced it's something in qmaster's design that may not be user serviceable.

0CRM_OPPT_H Datasource in CRM Quality system.

Hello BW Experts,
We are using 0CRM_OPPT_H Datasource in our CRM extracts. We are facing an issue with 0CRM_OPPT_H datasource in CRM Quality.
We are able to extract data into BW Quality system for this datasource without any issue. Both FULL and Initialization loads are successful to BWQuality. But when we check extractor checker (/nrsa3) for this datasource in CRM Quality, we are getting 0 records. The extract checker in CRM Development for this datasource is returning us some records.
I am sure that we don't need to run any Setup tables for this datasource. We have this datasource as active in BWA5 tcode in CRM Quality. Can someone please let us know how to fix this issue?
Thanks,
Naveen.

upps sounds crazy....extractor works fine if called from BW system, whereas zero records if directly run via RSA3.
Check various option for FULL/DELTA, any filter value.
I will also reactivate the datasource (if you are allowed to do in QA) via RSA5, and then try to run it using RSA6 (execute button).
Yes you are right there is no concept of set up table in CRM Opportunity.
Thank-You.
Regards,
VB

Reg : Datasources in CRM

Hi Guru's
Wish u Happy Newyear all!
Can anyone pls tell me the imp/most commonly used datasources in CRM , and how to find them in r/3.
Thanks In Advance
Regards
KKumar

Hi Kiran,
How can you be looking for the CRM datasources in R/3...you need to check in the CRM systems. You can use transaction RSA5, RSA6, BWA1 and BWA5 for this purpose. Common datasources....really depends on what is being used in CRM and what data has to be brought to BW. There are different things like Opportunities, Leads, Activities, etc.
Hope this helps...

Calculated marketing attribute in crm segmentation

Good afternoon experts
I am looking for some simple advice.
Currently we are using segmentation via BW. (BW APD -> CRM ADS - Info set - Data Source - Attribute list).
For calculated fields (ex: getting data like dob,***, number of orders) should we use additional fields at infoset level (some abap code included) or should we do all calculations directly via BW and simply feed it to the ADS in CRM.
Is there a best practice depending on volume/complexity?
Best regards
Razvan Z

Hi Razvan,
we had a similar requirement and we have done all the calcualtion in the BW (DSO, infosets).
Simply map the attributes, data source in the segmentaion. The purpose of having a BW system is to
do multiple and complex reports. If you are processing the large amount of data in CRM it will cause slowness and session timeout. So I would suggest all the data processing should be done in BW and please show the result in CRM.
Regards,
karthik J

SAP CRM Implementation Process

Hi Guy's,
I am kind of new to SAP CRM... I am in the process of finding as much information as possible regarding SAP CRM. I have a general question (show below) regarding CRM Implementation... I am hoping to get an answer from you....
Q: If any Company chooses to implement SAP CRM in 2 or more phases.... then which functionalities (Ex: in Marketing, Sales and CIC) the company would implement in the 1st phase and what are the other functionalities he would like to implement in the next phases?
Let me know if the question is not clear enough....
I really appreciate, if you could explain in detail.....
Thanks in advance...
Sreen

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
<u>p.s. please award points if useful.</u>

Datasource for CRM BP Sales Area Data

Hello Experts,
I am trying to extract CRM Business Partner Master data Segments into BW system.
I want to know the datasource that can provide me information from 'Sales Area' Button in /nBP transaction.
Fields i am looking for Sales Organization, Sales Office, Sales Group, District.
Thank you
Arun

Hi,
This is just for my understanding,
BP Master Data
BP - 101 has
Sales Org - 201
with 0CRM_BP_SAL staging
ORGUNIG Master Data
Sales Org - 201 has
Sales Group - 301
Sales Office - 401
District - 501
Sales Group - 302
Sales Office - 402
District - 502
and more with 0ORGUNIT
How will i be able to derive navigational attribute for the combination
BP - 101
Level 1 NAV for BP 101
Sales Org - 201
Level 2 NAV for Sales Org 201
Sales Group - 302
Sales Office - 402
District - 502
Please light me up some ideas.
From my understanding there is some BP-Sales Org detail link table.
Thank you
Arun Prasad
Message was edited by: Arun Prasad

Datasources of CRM

Hi,
I want to move to CRM from BW.
I have created a BP in CRm and how can i replicate that to BW .
How should i proceed. CRM and BW are connected .
which data sources to use and , how can i get information about the existing datasouces?
Regards,
Pavan

Hi Sathya,
Iam confused.
my requirement is : i have created a Business partner in CRM with TCode: BP and i wnat to transfer to CRM. i thought process will bes simillar to generic data source replication or ordinary Lo- extraction .
will middleware play here?
if we create a BP , it will not be avaibale in standard datasource , and we cannot replicate that data source in BW and furher so -on.???
plz let me knowin detail.
Regards,
pavan

Joining Procurement team:Hints?: datasources, reports, data flow, processes

Hi Experts.
I am getting ready to join our Procurement team as the BI developer and I will appreciate any hints to help on this project.:
1. What are the procument related datasources?
2. What type of reports are desired here?
3. What is the typical data flow in this environment?
3b. What are the processes involved in procurement the the SAP BI developer needs to know?
4. Any hints or ideas in succeeding in this SAP BI procurement environment?
5. Is procument considered Logistic(LO)? And hence involves setup tables, etc
6. In general, is there a link or document which discusses the processes in the various functional areas in SAP?
Thanks

Hi.
I find the site very informative but I still do not find the datasources used in extracting the data from the ECC.
For example, the DSO 0PUR_O02 only mentions that
u201C The ODS supports a Delta update of the InfoSource 2LIS_02_HDR and of the ODS 0PUR_O01.u201D
without pointing out the datasource feeding the ODS 0Pur_O02.
I see the various reports and Infoproviders, such as 0Pur_O02 but can you show me the datasource from ECC feeding this DSO, and how do you make that link? From the site?
Thanks
Edited by: AmandaBaah on Oct 27, 2011 1:15 PM

Datasources for CRM Workforce Management

Hello Dear Experts,
I am trying to activate the Datasources from the business content for CRM Workforce Management (0CRM_WFM) but the extractions do not work : I have the message "Datasource not supported by the extraction program.
Has anyone already worked with that content? And do you know if there is some customizing in CRM or WFM to activate correctly the datasources?
The help and forums are not very rich for that domain : does anyone have some docs?
Thanks for your help.
André

Hi
http://help.sap.com/saphelp_nw70/helpdata/EN/32/9bae399c1a6651e10000000a114084/frameset.htm
May help you

0CRM_SALES_ACT_1 standard datasource of CRM not working

While trying to extract data through standard datasource 0crm_sales_act_1 it is failing with the error "Error occured in data selection". And in the source system(CRM) , it is throwing dump with the runtime error message " BCD_OVERFLOW" Overflow during an arithmetic operation (type P) in program and exception" CX_SY_CONVERSION_OVERFLOW".
The datasource is delta enabled.
Please suggest any corrective mesures....
Thanks ,
Sambit.

Hello,
I would like to reduce standard models customizing, that's why I'm proposing alternative solution, I want to know if it is really feasable to deploy what I'm suggesting.
Thanks a lot and best regards!
Bernardo

BW as Datasource in CRM Segmentation Process

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