CAD 8.x on UCCX 7.0 - Compatible?

I'm doing a UCCX upgrade for a customer from 7.0 to 8.x. The customer wants to upgrade all of the agents before we upgrade the servers, so that the upgrade process will be that much smoother. The question is, can I upgrade the CAD server (and agents) to 8.x and leave the rest of the UCCX system on 7.0?
Thanks,
Corey

Hi Corey,
Sorry, you can not.
Each UCCX version has its compatiable CAD version with it.
Everytime you launch the CAD\CSD\CDA it will check the version against the UCCX server and upgrade itslef if its in the lower version.
There is no option for you to upgrade your CAD clients to next release before upgrading UCCX.
The sequence is Upgarde UCCX first, run the CAD client configuaration tool, and when you launch the CAD\CSD\CDA they will automatically get upgraded.
Hope it helps.
Anand
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You have checked a few of the common issues that will cause this. In addition please check the following; (other options may need to be checked and is dependent on using Desktop Based Recording or SPAN based)
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2. Open the Desktop Administrator and ensure the Desktop Monitoring Option is selected for the appropriate agent.
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3. Have you checked the NIC Binding. I have seen cases where the NIC binding order had another onboard NIC set as primary. Ensure the NIC we are using for the capture is the primary in the NIC binding order. Disable any wireless NICs
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UCCX 8.0 CAD: Can you disable auto update? Error: "unable to download file" Could not open request.

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I had this problem before - to resolve it I disabled the proxy in internet explorer settings.
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Hi Jonathan,
I know its pretty late for the reply, but I was just browsing and thought I will reply.
In 8.5, you got the 404 error since the Service Release file does not exist.
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[root@uccx85 CAD]# ls
Administrator                    Cisco Supervisor Desktop.msi
Agent                            jre-6u20-linux-i586.bin
CadBE.properties                 jre-6u20-windows-i586.exe
CAD Client Configuration.msi     jre-6u20-windows-x64.exe
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Cisco Desktop Administrator.msi Supervisor
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Hi
Duplicate lines are tricky with any CTI app.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf
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The Cisco Contact Center Express Computer Telephony Integration Protocol (UCCXCTI) provides for Cisco partners to develop custom 3rd party agent and supervisor softphone applications similar to what is provided by the Cisco Agent Desktop (CAD). Applications using this TCP/IP socket based message protocol can receive event information for Unified CCX agents and calls and can provide agent and call control. In addiiton, applications can receive configuration information as well as statistics information on a realtime basis.
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All,
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Wenqian,
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We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager. Can i backup the existing data including historic reporting and restore on UCCX8.5(1) as it is on ESXi 4.1 server. As PUT did not help as Call Manager is also on ESXi 4.1 virtual server, PUT did not give any option to point to new Call Manager.
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Hi Hafiz,
Backup and Restore works only when you maintain the sam ip address and the same version.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Once this operation is successful you can do the UCCX upgrade using the windows to Linux upgrade method.
Hope this helps.
Anand
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Thanks.

HI,
Pls see the below question and Answer from UCCX Chalk-Talk UCCX 10.
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Cisco Forum:
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As an alternative, can agents using the CAD also have a IP Phone display of the CSQ Name.
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See this link for an example of how to create a layout and the script changes to pass a value to CAD.
https://supportforums.cisco.com/message/3478154#3478154
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Graham

Cursor behavior in CAD - UCCX

UCCX version 9.0.2.11001-24
Agent Desktop 9.0.2.1063
We recently upgraded from version 5.0 to the new version. Since then, agents have complained that when they receive a skill call, the CAD window takes control of the mouse from whatever they were working on (document, email, etc). Apparently this was not the case with the old version.
We have tried changing to the different window behavior under Preferences, but only Stealth makes a difference. This is not an option for us, as our agents need to see the incoming call data on the screen.
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Alan Short
American Kennel Club

What do you mean by "takes control of the mouse"? CAD will become the active window upon an incoming call. This is expected unless you use Stealth mode and has been the case as long as I can recall, though it's been years since I have tested a 5.0 system.
Please remember to rate helpful responses and identify helpful or correct answers.

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however I am having a few that are getting a pop up error that states : License error has occurred, try agin in 5 minutes ...' Then getting another window that states that the License Server is down'.
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I checked the Control Center and the Status is "In_Service"
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UCCX send entered digits to CAD display

Hi,
I'm trying to get a set of numbers (that will be entered by the caller) to show up in the enterprise data fields in CAD.
Scenario would be that the caller would have to enter their customer number (7 digits) and when the call gets put through to an agent it would show as a data field.
I've created a new layout list with an extra field "222 Caller Entered Digits". What I'm not sure is how that layout list links to the agent/application/script.
I've also created a new work flow group as I wanted to just test this on one of our applications.
I was going to use the Get Digit String to collect the info, but then I'm not sure what to do with this. Do I need to use the Set Enterprise Call Info step?
An idiots guide would be most appreciated!
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Thanks, Will

You are pretty close.
Yes, you would need to use the Set Enterprise Info Step for two things:
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2) To pick which layout CAD will use for the call. You store this in the same place you store the above, only instead of using a field name you defined, you will use the system defined field: "user.layout" and set that equal to your newly created layout name.
Those two things alone should get you where you need to be. Also, you didn't need a new workflow group for this, as the workflow group has nothing to do with Enterprise Data.
The document you would need to reference for this kind of stuff is the Cisco Desktop Administrator Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
Good luck and happy enterprise data displaying!
Anthony Holloway
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CAD 8.x on UCCX 7.0 - Compatible?

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