Campaing management channel telephony automatic call list

Dear Gururs,
On my current project we have integrated SAP CRM 2007 ICI with Genesys.
From the campaign management we are using the channel "Telephony" and a call list is generated. This call list is syncronized with Genesys and in Genesys we are using the Predictive Outbound to call customers.
When the current call is assigned from Genesys to an agent in IC WebClient I'm receiving the call list id in CAD (as SAP_CALL_ID). This ID is not used by the Interaction Center to identify the call list (I need it because I have a script assigned to the call list from the campaign).
Do I miss some configuration ?
Thanks a lot,
Valentin

Hi,
I had a different thread were I have found the solution and the correct understanding for this functionality.
[You can access it here ...|CRM 2007 - Automated call lists;
BR,
Valentin

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http://help.sap.com/saphelp_crm50/helpdata/en/4e/ac6f422f91c153e10000000a1550b0/frameset.htm
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Edited by: Nicole Patrizia Lange on May 15, 2011 1:49 AM

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Message was edited by: Javier Merino Vivar

Thanks for your answer but this solution is not valid for our requirements. We need to assign the marketing calls from a postal code perspective for example.
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Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
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Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
If i directly search for a BP and conform it all the vehicle detail are displayed in the result views.
It happens only when a BP is automatically conformed by selecting from the call list.
But in both the cases the Method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" is triggered ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
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if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
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so i can see the difference in the event listeners of the 2 process.
below is the piece of code which triggers the event. it is in the method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" d ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
raise event BPConfirmed and/or CPConfirmed
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      CLASS cl_crm_ic_services DEFINITION LOAD.
      CREATE OBJECT event.
      event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
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    ENDIF.
Can any one help me how to register the event or trigger the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" )
when i click on call list.
thanks in advance
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Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
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Hi there,
I'm not a novice to BBs however I've come across a tiny issue that I can't seem to sort out.
I have Contacts who have various numbers (for work, home, mobile etc) and on my Contact List they are all saved under their respective names and I utilize the options to add Work, Work 2, Home, Home 2 etc etc etc so that I don't have 4 or so different Contacts for the same person on the Contact List.
That being said, on my Call List I used to be able to view calls (incoming, outgoing, missed) from an individual and it would show up as their name and whatever # they called from at the time. If I scrolled to that name in the Call List and hit the 'menu' button and then 'History' I could then view all the previous calls to/from this person.
Now what has suddenly happened is that each number has shown up separately on my Call List with their own call History.
I prefer it the way it was: One name with the option to view the History from that one name.
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I would greatly appreciate it!
Solved!
Go to Solution.

Wellllllllll, Ive managed to resolve this one myself afterall...lol...
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Campaing management channel telephony automatic call list

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