Caltyp24_Call Type Real Time All Fields Service Level Today discrepancy

Hi All,
During our initial phase of deployment to CUIC reporting tool we want to offer similar features to our team to ensure smoother transition. However, I'm seeing discrepancy in data pulled by two different reporting engines - Webview 7.5 and CUIC 8.x. I have attached the screen shot of both highlighted in red.
Details:
CUIC/WebView Report: caltyp24_Call Type Real Time All Fields;
Version of CUIC: 8.5(4) build 1 (8_5_4_10000_99);
ICM Version: Release 7.5.1.0, Build 23684;
Column with Discrepancy: Service level today.
Any help much appreciated.
Thanks in advance,
Ramchand

Thanks very much for responding so quickly Kartik. The data is pulled from the ServiceLevelToday column in Call_Type_Real_Time table. Here is the query; I have truncated some columns for brevity:
SELECT Call_Type.EnterpriseName,
Call_Type_Real_Time.CallTypeID,
Call_Type_Real_Time.ServiceLevelCallsToday,
Call_Type_Real_Time.ServiceLevelToday,
Call_Type_Real_Time.TalkTimeToday,
Call_Type_Real_Time.ReturnReleaseHalf,
RouterCallsAbandToAgentTo5 = Call_Type_Real_Time.RouterCallsAbandToAgentTo5,
RouterCallsAbandToAgentHalf = Call_Type_Real_Time.RouterCallsAbandToAgentHalf,
CallsAtVRUNow = Call_Type_Real_Time.CallsAtVRUNow,
CallsAtAgentNow = Call_Type_Real_Time.CallsAtAgentNow
FROM Call_Type, Call_Type_Real_Time
where Call_Type.CallTypeID = Call_Type_Real_Time.CallTypeID
Order BY Call_Type.EnterpriseName, Call_Type_Real_Time.DateTime
We used the templates through CDN that mimic the real time and historic reports from Web View. This is the only real time report where we noticed the discrepancy in service level today column. We have the Standard CUIC license so I am unable to verify the report definition through CUIC. However, I should assume that both reports are referring to the same columns and tables. Do we have any alternatives? Please suggest…thanks

Similar Messages

Real-Time Enabled field and Generic extarctor

Hey,
We are using PI 2004_1_470 on our R/3 system, and I just noticed that there is a field called Real-Time Enabled on the generic delta screen. This maps to ROOSOURCE-REALTIME.
What is the field being used is? Is this some early release of the near real time function that will be part of BW 7.0, or can I use this with BW 3.5?
Thanks Bill!

Hi Mickey,
in general:
1.) you need a 7.0 DataSource (3.X DataSources cannot deliver Real-Time information)
2.) you can only run a DataSource in one mode, either "Real-Time Data Acquistion" or "Standard", i.e. the same DataSource cannot be incorporated in the data flow in different modes.
3.) Business Content DataSources are not delivered with the option "Real-Time Data Acquistion" at the current point in time. We are currently discussing which DataSources should be made available to start off with.
If you have specific scenario in mind, please contact your Ramp-Up Coach in order to direct support by us.
Cheers
SAP NetWeaver2004s Ramp-Up BI Back Office

Set notifications when the time defined in Service Level SLA is exceeded

Hello everyone,
I am looking for ways how to in OSM set a time - service level (*SLA*) for each function of the orchestration.
If time is exceeded for each function, Make a notification to an external system.
You can do things like this at Order and Task Levels, but I do not know how to do this at the level of each function.
Does anyone know how I could solve this issue.
Best Regards,
David Alejandro Leon H.

Hi David,
you have the option of defining a jeopardy on the order based on the expected process duration, which is an attribute of each process.
Go to Order editor, jeopardy tab, conditions and check the third checkbox and leave the first radio button below. Then you would set the desired duration on the process executing your component. You could also link an automator to the notification and do whatever you want.
Now the problem is the Design studio does not let you set the expected duration for a process through the process editor nistead it populates 86400 seconds every time, but if you open the file in the Package Explorer view, you should be able to modify this by editing the file (haven't tested it though), but I believe it should deploy and once it is in the DB model, it should work since this is old 6.3 functionality. Try it andd let me know!
I believe you could even create an SR for the fact the DS does not alloow to set the duration on a process on the grounds of missing functionality which was previously available, unless it was officially deprecated (I am not aware of that), or, unless there is a way to do this with the Studio of which I am not aware.
If this does not work for whatever reason the only way I can think of is declaring the jeopardy notification on the Order and linking a custom rule created for the purpose which would need to be a sql based rule where the PL / SQL would evaluate the duration of the process executing your function. Would be a bit of coding, but I believe you could make it work.
Viktor

ICM Call Types and Service Level

I have a question about how to accuratly get Service Level from a call type. I want my service level to be 30 seconds. In my ICM script I have a main call type that tracks every call coming in.
I Have 3 call types that track options. Opt1 leave a voicemail, Op2 self help, Opt3 agent.
Would I change the Main call type to 30 seconds or would I change the Opt3 call type or both. I think I would set the Opt3 call type but the consultant that designed the script and call flow for the company I work for set it on the Main call type.
Thanks in Advance.

hopewell2 wrote:Over the last 5 years that I have been working with ICM I have gotten mixed feed back from consultants on doing that. Some says its good to use a RONA call type some say it is not needed.What is your opinion?
Well, I'm a bit out there on RONA itself, let alone a special call type for RONA - and my policy is - NO RONA!!!
There is nothing good about RONA in terms of customer service - nothing good at all. It promotes sloppy agents and poor practices within the contact center.
If you get up from your seat and leave yourself in the ready state, I'll dock your pay and put you on notice. Do it again and I'll fire you. That usually sorts out the problem.
Regards,
Geoff

MRP 2 view - service level field

Hello colleagues.
Can anybody explain me what's the usage of the field "service level (%)" in the MRP 2 view of the material master ?
The SAP help does not help that much ...
Regards,
Fernando

Dear,
In MRP2 view thers is field service level % where you can define the percentage of present stock will be in safety stock.
hope it will works for u
Service level
Percentage specifying what proportion of the requirement is to be covered by the warehouse stock.
Use
The system uses the service level to calculate the safety stock.
The higher the service level, the higher will be the safety stock calculated by the system to compensate for additional consumption or delays in delivery.
Regards,
Alok Tiwari

QuotesRT and PortfolioRT are not real time stock quotes!

I just bought QuotesRT and PortfolioRT to check real time stock quotes. But today, after comparing with another real time quotes service and Yahoo Finance real time quotes, I noticed that the stock quotes in QuotesRT and PortfolioRT are not real time at all!
Are there any other QuotesRT and PortfolioRT users out there? Do you see the same problem? How to contact their technical support team?

This is the developer website - http://www.litmanxp.com/iPhone/QuotesRT.html

Real-Time Module architecture

Hi, (I use LV RT DSC 8.2.1)
I want to learn how to use the Real-Time Module.
I have process that is running at a Real Time compact Field Point Target.
The process should be controlled and monitored by the Target but the triggering of the process should be available at the Host.
I also want to view the Process progression at the Host screen.
As far as I understand it I have several options :
Create a RT FIFO buffer and send the process data to that buffer, and then, use 'TCP Write' to send the buffer data to the Ethernet Network, where it is available to any Host PC at the Ethernet Network to view (by using TCP Read)
Create a Variable in the Project, and enable his RT FIFO at his properties.
Control the process at the Target with Shared Variables and read them at the Host.
Option 3 is the option I have been using so far, ignoring the RT property of the controllers, what are the advantages of using RT module ?
and when should I consider using them ?
What is the difference between 1 and 2 and what are their advantages ?
What important things do I need to consider when I use RT Module (just several tips if possible) ?
Sincerely Yours, Amitai Abramson.

Hi Amitai,
You could go through this link to know more about RT FIFO and its use. http://zone.ni.com/devzone/cda/tut/p/id/3934
and this for communication wizard http://zone.ni.com/devzone/cda/tut/p/id/4676
Message Edited by mallyaprs on 04-30-2009 03:53 AM
-Mallya
" Appreciate and motivate those who help"

Only one Custom field is missed in Service Level Determination

Hi
I have extended Service Request BO with 4 field, one field is ID type and rest of field are Text type.
in Service Entitlement-> Service Level Determine-> adapt column, "Decision table configuration" under the available column I can see all the extended field( SDK & KUT), but only one extended field(ID type) is missed.
Could anyone explain how to bring that field there.
Thanks
Sunil Maurya

Hi Bharadwaj,
Thank you for your inputs. I executed the program but it didn't display the field.
But I was able to rectify it by re-creating the steps mentioned in the blog (see original post). I had missed giving correct positions to the custom field.
Regards
Kishan

Hi All, please help me...Real time cube planning layout creation...

Hi All,
Could you help me on below process please.
Iam working with BI7.0. I have real time cube (daily sales) and user need to access and update/add records accordingly.
So for this real time cube I have to create planning layout with the data. User can see that data and update/add.
I dont how to create planning layout (i heared that rsplan) how to show the data.
Also I need some help on ABAP, I need to map some fields from a table.
Actually from a flat file iam uploading data into ODS. In ODS has 3 more extra infoObjects.
Ex: Shopping mall code, tenent number and outlet number info i have to pick contract number from table with routine and pass that contact number into ODS one field. It means Contact number will not come from flat file, thats what need table and routine.
So for that I have to create one table (SE11) with all the information. and i have write routine.
I have to read flat file 2 fields( like A and B) and check the value in a table and get the value C and put into ODS one field. I have to do this with routines.
In the table have A, B and C values. Table also I have to create. so also please can u tell me some steps.
Could you please help on this. Also with process chains for this.
Thanks in advance!
anil

Hi Anil,
If you go to RSPLAN there you can go to Portal link (it must be configured properly in system)
In portal there will be wizard where you can easily go step by step and create planning functions and sequences like below:
       1.      You choose the appropriate InfoProvider.
       2.      You create one or more aggregation levels.
       3.      You create one or more filters.
       4.      You create one or more planning functions.
       5.      You create a planning sequence.
       6.      You test the planning model.
which is clearly explained in below link
http://help.sap.com/saphelp_nw70/helpdata/en/43/1d2440301a06f4e10000000a422035/frameset.htm
after doing this you can create a query on aggregates you have created above and then make query input ready i.e planning enabled for keyfigures you want like mentioned in below link:
http://help.sap.com/saphelp_nw70/helpdata/en/43/1d023a41130bd5e10000000a422035/frameset.htm
then you can run query in Analyzer and save it as a work book after proper drilldown which can be used as template.
Hope you understood basic thing, as you going on doing u will know clearly every thing.
Ravi

Changing service level threshold in Call type (Config manager)

I am using ICM 8.0.3 and in the process of changing the service level threshold for some call types and overriding the default value. Just want to confirm, if I need to restart any services for the change to be reflected or would it be automatic.

Hi, it is automatic.
One thing to remember, though:
Historical data is historical, it won't change for Service level, for instance for the past. So if you have a CallType named SuperAwesomeCallType with 30 seconds as the default, all historical tables will still reflect that for the period of time up to the moment of the change.
G.
Sent from Cisco Technical Support Android App

End of memory. Labview + Real time module + Compact Field Point 2120

My name is Michele Ciampichetti, I'm writing from Italy.
Frist of all, excuse for my english.
This is my first experience with Labview, and the application is not so easy. We use Labview 8.2.1
Our system is costituited by two different parts: there is a Compact Field Point 2120 as remote target whit some I/O card, and a PC used to releave data and memorize them (host).
The comunication between the two targets is performed by ethernet lan with Shared Variables not bufferized and not real-time fifo.
The problem is this: the sistem requires a big number of Vis and Variables (about 20 Vis per target and 50 variables localizated in 5 different librarys all in the remote target), and it should store data, acquisited by the FieldPoint, on a database (SQL Server 2005), one time per minute. This storage is made by Labview Database Connectivity Toolkit, and it work correctly. The problem is an excessive consumption of RAM on the PC.
The question is this: The use of many shared variables or vis, bring the memory to always grow? I try to explain myself. When we start our application, after the first minute and registration on the database, the memory grow of approximately 1,3 Megabytes. This is repeated every minute, and after approximately two ours, Labview break down and display "Not enought memory".
We look the on-line help for one solution, and we have found that the variables (local and shared), the concatenate funcion, the array and Vi indicators copy in memory their older value when updated. Is possible that this is the cause of our problem? There is a method to avoid it? How labview uses memory? It is possible set it up for not maintain older value in memory?
We need to run the application up to 4 days for complete its work, is a long test for a climatic room.
We're looking forward to hearing from you.
Best regards
Michele

centerbolt is correct, you can't load a .exe or even run a program on the fieldPoint controller unless you have the Real Time module. However, that does not mean you can't use your FieldPoint bank without the Real Time module.
From LabVIEW for windows you can make calls to the fieldpoint IO using the fieldpoint read/write functions.
This program runs on the PC not the FieldPoint controller. If you loose network connection to the fieldpoint, your program will loose connection to the IO. For many data logging applications this type of arrangement can work just fine. However, if this is the only type of application you are ever going to run, then you may as well not buy the Real Time controller for your fieldpoint but the network controller only.
If your application requires more reliability, and/or greater determinism than can be achieved by running a program on windows, then you should use the LabVIEW Real Time module and develop a program that can run down on the FieldPoint controller independent of windows.
Message Edited by StevenA on 07-22-2008 04:14 PM
SteveA
CLD
FPGA/RT/PDA/TP/DSC
Attachments:
fp pallet.PNG ‏6 KB

Buliding real-time relationships between fields

Hello,
we're looking for a solution about building real-time realtionships in MDM 5.5. So, based on the selection in field A I would like to narrow the values in field B, which depend on field A - all this should happen "real-time".
Maybe an example will help best for this issue:
I have a table countries, which lists all the counties in Europe and another one containing the country/states relationship. So, the "simple" problem is, that, based on the selection in the "country" field, I would like to display just the states belonging to that particular country - and not all the countries/states of Europe.
I think, that MDM has to send a request to the database to update the "states" field. But this is, in my opinion, not possible during the process of data administration.
Has anybody an idea what could be a good solution for this?
Thanks for the replies,
Andreas

Andreas,
If you are trying to filter by using the Seatch pane in Data Manager, then whatever Jorge has explained works perfectly fine.
But, if you are talking about the two fields and automatic population in the drop downs based on the first field selection, then this can not be done as of now using MDM Data Manager.
If you are not refering to the above two scenarios but something else, then please let us know.
Regards,
Rajani Kumar

Changes to Real-time cube through input-field entry

Hello,
I have created query on Real-time cube (which has some data ) and enabled input-entry field for one of the key figures.
2).Created a "Push-button" to save the changes made in query.
Issue : changes are not saved at cube level , when i press "Push" button.
For Push button Properties, I used "Planning -specific Command" --> "Save"
Pls. let me know possible reasons and solution to the problem.
Thanks
CP

Hi,
Check at first that you dont have a lock data issue (TCODE SM12).
If you are using WAD or Query Analyzer, please double check the following:
1) Your input-ready query must be created based on the aggregation level but not direct to the real-time infocube.
2) In the Query Analyzer look into the query properties and check that Change Mode is marked on and the key figure properties on the PLANNING tabstrip check that you have at least one method for ready-input.
3) In WAD Data Provider is linked to your input-ready query.
4) Check your Analyzer web item looking for data binding to Data Provider just mentioned.
5) Add a couple of push-buttons with SAVE_DATA command and RESET_DATA also.
Please check step by step and try again.
Hope this helps.

What are the limitations of using labview 8.5.1 developers suite verses a real-time module in field point applications?

What are the limitations of using labview 8.5.1 developers suite verses a real-time module in field point applications? Can an exe. be loaded onto a field point controller or does the controlling program have to reside on a PC for example?

centerbolt is correct, you can't load a .exe or even run a program on the fieldPoint controller unless you have the Real Time module. However, that does not mean you can't use your FieldPoint bank without the Real Time module.
From LabVIEW for windows you can make calls to the fieldpoint IO using the fieldpoint read/write functions.
This program runs on the PC not the FieldPoint controller. If you loose network connection to the fieldpoint, your program will loose connection to the IO. For many data logging applications this type of arrangement can work just fine. However, if this is the only type of application you are ever going to run, then you may as well not buy the Real Time controller for your fieldpoint but the network controller only.
If your application requires more reliability, and/or greater determinism than can be achieved by running a program on windows, then you should use the LabVIEW Real Time module and develop a program that can run down on the FieldPoint controller independent of windows.
Message Edited by StevenA on 07-22-2008 04:14 PM
SteveA
CLD
FPGA/RT/PDA/TP/DSC
Attachments:
fp pallet.PNG ‏6 KB

How Can I Change Format Mask For All Fields that type's Number Depend on Parameter in Report Builder 10g ?

I want Change format mask for all fields that type's number
Such as
if :parameter_value = 1 then
all fields format mask = ' 999,999,990.000' ;
else
all fields format mask = ' 999,999,990.00' ;
end if;
Regards

So, i have bad news for you : you'll have to rebuild again.
Meanwhile i have excellent news for you : there's an online tool made by Johannes Henseler called Sidecar xml which builds the necessary xml file for you, sort of what you find in the Digital Publishing Folio Editor website, but saves it in your Folio folder.
Next time you import all your folder (with that file), it will place all the necessary information, and even reorder the articles.
Build once, play many times.

Caltyp24_Call Type Real Time All Fields Service Level Today discrepancy

Similar Messages

Maybe you are looking for