Can call prioritization done by call type in ICM8.0?

Hi,
I have two calls coming in with nos. 801 and 802 for sales and support for e.g.
Now, I have two scripts scheduled based on caltype of 801(sales) and 802(support).
In sales script, I use 'Queue to skill group node' and add sales skill group and assign priority 3.
In support script, I use 'Queue to skill group node' and add support skill group and assign priority 2.
Now I have an agent available who can take both sales and support calls. Wll the support call be diliverdd first to the agent in this case?
Thanks
Maneesh

My bet would be that the function doesn't promise not to update
the database. Therefor it can't be called from a select statment.
To overcome this you need to define a pragma. I don't remember
its exact name but I think it is restricted_reference.

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Can call prioritization done by call type in ICM8.0?

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