Can I exchange for a new laptop? Since December it has been having hardware issues and it has already needed to get parts changed twice already. My laptop is not working properly again. I feel like I have unfortunately gotten a lemon laptop.

Apple will repair or replace at its discretions, parts found to be defective in materials or workmanship.
You will have to discuss whether your history warrants a complete replacement with the folks at the Genius Bar.
I do not speak for Apple, but it sounds to me like you have been unlucky, but not unlucky enough (or have spent so much time with your MacBook in the shop) to warrant a complete replacement.
You have not provided any details of what the faults were or what was replaced. If they replaced the motherboard, you already got a new computer -- because everything except the drive and the display is on that board.

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My brand new MBA 2011 13' is having squaking sound, can i exchange for a new one?

I just got my MBA 2011 13', when i carry the MBA around or when use it on my lap, i could notice the chasis is making very irratating squaking sound.
This happen from the first day i got my MBA, can i exchange for a new set?
Btw, I'm order online from Malaysia

i guess the 14days return policy doesnt apply to Malaysia country, somemore i bought it from Malaysia Apple Store instead of retails stall.
thanks

My iphone warranty just ended a week ago but I need to get it fixed because my power button is not working, do I still have to pay for it to be fixed even though my warranty ended a week ago?

my iphone warranty just ended a week ago but I need to get it fixed because my power button is not working, do I still have to pay for it to be fixed even though my warranty ended a week ago?

Your warranty expired, so of course you will have to pay.

How can i exchange for the new design

Last year my sister purchased a ipod shuffle 3rd gen, for my 10 yr old daughter. She bought it from Target and spent $145.00 at that time. Shortly there after i became aware apple had replace this 3rd gen shuffle with a new design. One that is more user friendly, especially for my 10 yr old. I have to say we have been very disappoint with her ipod for several reasons.
1. there is no face so you cant see what your doing
2. you must memorize the amount of clicks in order to operate it.
3. we have only been able to upload new music to her ipod once since she got it a year ago. Even with online tech support,reading online forums,owner manuals, help from family and friends. To no avail.
She has it still in the box neatly packed away. Its used as a show piece on her dresser to show that she has an (ipod). Neadless to say she does not use it,does not like it mainly because there is no display panel which make it very difficult for her to function.
So how can i exchange/replace the old design ipod shuffle generation 3 for the new design.

Try disabling your firewall and try again.

Does the apple warranty on my iphone cover me if my charger stops working? Can i exchange for a new one for free?

My charger has developed one of those wrinkles near the plug and only works if I hold it a certain way and push it in weird. I want a new charger from Apple but don't want to pay for it. I bought a warranty along with my iPhone 5s and the worker said I would get a free phone if I broke mine since I had a warranty, he also said something about a new charger. Can I take my broken one into the store and trade it in for a new one for free since I have the warranty?

Matters what model you want to trade it in for, if it's the same than yes. If it's a cheaper one they're going to give you how much more money your current phone is worth compared to your new phone. Also, for the charger that depends on our plan and Apple

Everytime I hook up my iphone 5 to itunes it says it wont recognize my phone and that I need to restore it. I just got a new phone two days ago due to a hardware issue and got it home tried to put my music on it and had to restore it.

Everytime I hook my Iphone 5 to itunes it wants me to restore the phone. I got a new phone two days ago because of this and other issues came home and went to put my music on it and it wanted me to restore which it resulted in a frozen screen with the picture of needing to connect the cable(it was a brand new phone). So I went back to Apple and they restore it there then came home again and the same thing happened although I have not restored it this time casue I dont have time to go back to Apple again. What am I doing wrong? This is happening to my husbands phone as well.

Hi Wendoglenn,
If you are having mail issues with your new iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden

My computer has been going really slow and it has been goin on for a week when I connected my perimeter to another computer does that have anything to do with it?

Is is my printer or the wifi

Hi...
How much free space on the startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.

ICal not working properly again

I'm not sure that I have a question at all - maybe just a rant - again. Why is it that Apple, in all it's power and glory, so help me Steve, cannot get a simple little program like iCal to display the correct date in the dock? Huh? Why is that?? Arrgghh.

Hi Richard,
Works all the time for me. So that means its nothing that Apple can fix. Its something on your computer.
What have you tried to troubleshoot the issue so far?
If you haven't already try quitting iCal and then removing Your User > Library > Preferences > com.apple.ical (there may be more than one, remove them all) and then restarting the computer.

Mini Display Port to DVI Resolution Not Working Properly Again

hink another EFI Update is in Order, Just used the Mini DisplayPort to DVI Adaptor to a NEC 3090WQxi Monitor and the Max Resolution is only 1600X1200, while my older (Late 2007) Macbook Pro needed an EFI/SMC update for Graphics before it detected the available resoltions for the same Monitor. Apple Support please fix this issue, or direct me in solving a very frustrating Problem
For anyone at Apple to Fix this annoying problem here are the Details.
Model Name: MacBook Pro
Model Identifier: MacBookPro5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP51.0073.B02
SMC Version: 1.33f6
Cheers,
Message was edited by: winxp
Message was edited by: winxp
Message was edited by: winxp
Message was edited by: winxp
Message was edited by: winxp

Hi DjTimmyM,
Thanks for visiting Apple Support Communities.
Start with the steps below to troubleshoot issues with video out from your MacBook Pro:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Best Regards,
Jeremy

My iPhone 4S has been crashing all day, and so has my husbands. It has been working absolutely fine ever since upgrading to iOs7, became slow 2 days ago, and today it crashed during every application. Photos, text, calls, apps... EVERYTHING!

Trying to take photos during Christmas Eve service and the whole thing just shuts down over and over. It's fully-charged, I keep minimal apps on it, and have followed all battery-saving techniques ever since upgrading to ios7. This is pretty important -- we have no other cameras in our home and now we have no way to take pictures Christmas Morning!!!

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

My charger is broken im I able to exchange for a new one

So my Ipod 5 charger began to have turtle necks, which they say is usually a sign. Unfortuanly that came true! My Ipod charger isnt working unless you push the cord really hard in although when i tryed it one more time it was working. Im I allowed to exchange for a new one

Yes, if within 1 year from date of purchase, and Apple determines it is faulty do to a defect and not from abusive use. Good luck. Cheers.

How can I get rid of ios6 ? I have had this iPad for less than 2 weeks and,ade the mistle of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

how can I get rid of ios6 ? I have had this iPad for less than 2 weeks and made the mistake of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

There are alternatives. But none of them have Google street view, able to work on iOS 6. Apple should have offered this as a beta version, for a few more months instead of inflicting us with an inferior product. This iPad will probably be my last Apple product. A shame, because until last a few days ago, I thought the iPad and iPhone were fantastic.
Apple should quit their petty squabbling with, Google and Samsung and concentrate on supplying the best product.
Google and Samsung must be enjoying this particular fiasco.

Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

I feel like I have been taken advantage of

The OS3 had to be the biggest waste of money I have ever spent at the Istore. The crippled bluetooth really makes me feel like I have wasted my money. Why does apple always do this with their products.
I hope google comes out with a mp3 player with wireless inet

The same thing happened to me. I ordered 2 Samsung Galaxy 4 phones in March. The promotion was $100 credit on each line. I called and talked to a customer service rep before I placed the order to make sure we qualified for the promotion since I was upgrading 2 lines from basic phones to smartphones but not adding new lines. I was told that we did qualify and we would get the credit. I still have not received the credit. I was on the phone with Verizon today for 1 hour and 42 minutes and was told they never had that promotion and I would have to prove they did. How can I possibly do that? On the other hand, Verizon should have a record of my phone call with the customer service person and surely they have a record of what promotions they had and when. I think Verizon should honor what their representatives tell us even if they are wrong. I too feel scammed. I still can't believe that I was told today that Verizon never had that promotion and I have to provide proof! What terrible customer service.

Good night recently my iphone 4s was exchanged for a new one because was defective and was in warranty. the problem is that now I try to use the same apple id on itunes and applications while had bought the old iphone does not appear and I think should ap

good night recently my iphone 4s was exchanged for a new one because was defective and was in warranty. the problem is that now I try to use the same apple id on itunes and applications while had bought the old iphone does not appear and I think should appear. Can someone help?

?

Can I exchange for a new laptop? Since December it has been having hardware issues and it has already needed to get parts changed twice already. My laptop is not working properly again. I feel like I have unfortunately gotten a lemon laptop.

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