Can't activate CS3

I've recently had a computer crash and had to reinstall CS3 but when I try to activate it, I get an unable to activate message with the error code 194:8 ... help please

Exactly what Mylenium said.
Make sure that you are contacting Adobe Customer Support, and not Adobe Technical Support - very important distinction here.
Good luck,
Hunt

Similar Messages

Activate CS3 on a new MacBook Pro?

I have the discs for CS3, but the new MacBook Pro does not have a CD drive, so I copied the folder to an external hard drive and copied it onto the new MacBook. I have deactivted the program on the old computer.
When I try to open CS3 on the new MacBook, I get an error message that "Licensing for the product has stopped working"
How can I activate CS3 on the new MacBook>?

You can try a reinstall, but this time use the downloadable CS3 installer Adobe provides here:
Download CS3 products

CS3 Can't activate Recorder - additional solution

Hi all,
I was having the standard Windows 7 64bit firewire capture problem outlined here: http://forums.adobe.com/thread/869277. However, having followed those steps, I was still getting the "Can't Activate Recorder. Try Resetting Camera." error when trying to capture DV footage (DVCAM as it happens). I can capture HDV fine - and yes, I'm changing over the capture settings and the playback setting on the camera.
I had got to the point of being able to control the camera with the buttons at the bottom of the capture window, but had no display, and still had that error.
Happily, I have discovered an additional step which enables me to capture DV. You need to click the Edit button under Capture Settings (on the Settings tab), and in the window that pops up, click settings again. Then untick all the boxes (Preview Video on Desktop, Preview Audio on Desktop) for both During Preview and During Capture.
This should leave you with a black screen, but premiere will happily capture clips properly. You'll obviously need to log clips blind (without a display on the monitor), or capture whole tapes at a time, but it's still a valuable workaround.
So I just thought I'd post it up, seeing as I've seen some other poor souls on my forum travels who need this solution!
My specs: Premiere CS3 (3.2.0). Windows 7 64bit Home Premium. AMD Athlon II X2 245 2.9Ghz. 8GB RAM. NVidia GTS 450. Camera - Sony Z1E.

Judy,
When you are saying "HD" I think you mean "DV". The HVR-V1U, has 3 record formats. "DV" and "DVCAM" are 480i "Standard Definition" video and "HDV" is 1080i "High Definition" video. I had this same error when I switched over from editing in DV using CS4 to editing in HDV using CS5. In most Sony mini DV tape based HDV cameras you need to turn the "iLink conversion" off in the camera to keep the camera from converting the HDV video to DV while the camera exports footage, otherwise your High Defiition footage comes out as Standard Definition footage. I knew enough to do that. The part that does not make sense to me and where I got lost is every time I open a new HDV project file in Premiere Pro CS5, my default capture setting always reverts back to "DV" and I have to go in to my capture settings and manually switch it to "HDV" every time I create a new project which is annoying. It would seem to me that either there would be no option for "DV" capture in an HDV project file, or at least the default capture setting in an HDV project would be "HDV". If I am missing some reason why you would want to capture DV footage in an HDV project file, can someone please enlighten me???
Thanks. Gary

Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack. How can I activate the need of licens?

Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack.
How can I activate the need of licens?
The reason can be Adobe policy, I have change computer, added products, stop using any product and so on.

Hans,
When you no longer need the Adobe software on a computer or you wish to move it to another one, you should deactivate the software.
See this link: how to deactivate software. Installation rules will let you install the software on two computers of the same platform (both windows or both mac) but you are limited to running it on only one at a time. If you have only installed it once, you should be able to install it on the other computer. If you have already installed the software twice and you don't have access to your previous computer or you upgraded your computer's hardware, replace a hard drive, upgraded your operating system, or reformatted your drive before deactivating your software, you can ask Adobe Support to help you deactivate the software from the machine. Just have your serial number or Adobe ID ready, and then contact support. Then you can install the software from the links below and enter your serial number to re-activate the software.
If you need to find your serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, please see Find a serial number.
Pattie
Download software here:
Downloads
Acrobat: XI, X | 9,8 | 9 standard
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard
Downloads for older versions
Creative Suite CS5.5 | CS5 | CS4 | CS3
Acrobat X | 9, 8
Photoshop Elements 11, 10 | 9, 8 , 7

Re-activate CS3 on an old computer

How do I re-activate CS3 on an old computer whose motherboard died and was repaired? Problem is that I'm told I can't re-activate due to maxing out my license. However, I don't have it on any of my current computers, but I have had two iMacs stolen from my business
that contained CS3. Obviously, I can't deactivate the programs on those.

You can contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Re activate CS3

Following a hard drive failure I now need to re activate CS3, but the Adobe web site does not cater for this situation. It justs asks me what I want to upgrade from. Help please.

Hi Whataphoto,
As Ned has mentioned, you need to provide the previous full version serial number to activate the upgarde(only if CS3 upgarde serial number is a retail version). In case you have lost the previous version serial number, please contact Adobe via chat or voice & request for unlocking the upgarde serial number.
You can also go through link, it has some useful informations.
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
To contact Adobe, please use the following link.
http://helpx.adobe.com/contact.html
Do post you queries in case of further resolution of the issue.
Regards
Rajshree

I did not deactivate a photoshop cs6 before there was a new hard drive installed with a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be

I did not deactivate a photoshop cs6 before there was a new "C" hard drive installed on my computer and a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be appreciated.

If it's the same machine (same CPU) there should not be any need to activate. The actiovation is tied to your CPU.
If you run into problems, then:
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

I bought an I pad 2 from us but I can not activate the Facetime in UAE(Dubai)as I can not see the country in the I pad's drop list, anyone has an idea as how to resolve this issue

I bought an I pad 2 from us but I can not activate the Facetime in UAE(Dubai)as I can not see the country in the I pad's drop list, anyone has an idea as to how to resolve this issue

I'm not that familiar with how FaceTime works. I know how to set It up but I don't use it. I just know that you can't activate in the UAE. I believe that you can activate in any country that permits it's use. Whether you will need a new ID or not, I can't confirm.
You can Google this and get all sorts of articles on workarounds. Apparently if you set up a VPN you can use it in the UAE. Here is one article that I found.
http://talkfree7.blogspot.com/2010/09/how-to-facetime-voip-call-from-uae.html
I Googled "workaround for FaceTime in UAE" to find this.

Can't activate products with valid creative cloud subcription.

Briefly:
i have a valid cloud subcription.. I dowloaded Adobe application manager. Signed in to Creative cloud website than clicked the link "download" which opened application manager and installed the selected product.
After i opened the installed product i tried to activate it. I clicked on the LIncense Sofware button and logged in with the adobe id. But it strted to asks for serial number. So i turned to adobe support live chat. After one hour of chat turned out the problem is that i have a Windows OS with hungarian language and application manager installed the hungarian version of photoshop which can t be activated with crative cloud subcription,
Is this true?
THey recommended me to install adobe products on an OS with english language and install english version adobe products. I don t think this ok!
Can anybody help me??? Or creative cloud subcription is waste og mony if i don t have english OS??
I am coping the chat with the support for moe details:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Ahmed.
Ahmed: Hello! Welcome to Adobe Customer Service.
Ahmed: May I please have your email address registered with Adobe while I review your request?
Melinda: sure. [email protected]
Ahmed: Thank you
Ahmed: Could you please provide me your street address and telephone number, so I can confirm it?
Melinda: *********************
Melinda: *********************
Ahmed: Thank you for confirming, I will be glad to help you with that.
Ahmed: May I have the order number?
Melinda: Order: ***************
Ahmed: Thank you
Ahmed: Here is the serial number of product *******************
Ahmed:
Melinda: it says can t activate beacause the given serial number is not valid
Ahmed: May I have the product name which you have trying to activate
Melinda: Photosop CS6 Extended
Ahmed: All right!
Ahmed: This concern is not under my expertise so I am going to transfer this chat to Installation team.
Ahmed: Are you ok with it?
Melinda: SURE!
Melinda: Thanks!
Ahmed: Please stay online, I will transfer the chat to the Installation team.
Melinda: OK
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Shivashankar'
Shivashankar: Hello. Welcome to Adobe Technical Support.
Shivashankar: Hi Melinda.
Shivashankar: As I understand that you are unable to activate the product, am I correct?
Melinda: Yes.
Shivashankar: I am sorry for the inconvenience.
Shivashankar: Thank you for confirming.
Shivashankar: I will be glad to check that for you.
Melinda: i downloaded the product from the creative cloud website through adobe Application Manager
Melinda: i have a valid creative cloud subcription
Shivashankar: Just to confirm, are you trying to activate the product in the Corporate network?
Melinda: Yes
Shivashankar: Do you have Proxy server enabled on your machine?
Melinda: no
Shivashankar: Please disable the Firewall and Antivirus and try to activate the product.
Melinda: ok. one moment please.
Shivashankar: Sure, thank you.
Melinda: same happeing again. when i open photoshop it says the trial will expire in 5 days. than i click on License This Software button than on the next screen i click on the Login button and it asks for a serial number which i don t have.
Shivashankar: Let us update the Application Manager from the below provided link and check this concern.
Shivashankar: Please click here:
Melinda: i already updated to this version because i found a support artcle which recommended this.
Shivashankar: Okay, thank you for confirming.
Shivashankar: We will check the host file and try to activate the product.
Melinda: ok.
Shivashankar: While Holding Windows button on Keyboard hit the key R. Once the Run command opens type in Drivers and hit Enter.
Melinda: ok
Shivashankar: This will explore the Drivers folder, In the Drivers folder open the folder named etc and check if you can find a file named Hosts.
Melinda: file explorer opened
Melinda: found hosts
Shivashankar: Please copy paste the host file to the desktop and let me know the contents of host file.
Melinda: this is it: 127.0.0.1 localhost 192.168.2.96 xserver 192.168.2.96 companyweb
Shivashankar: Do you have any other entries in the host file?
Melinda: there are some rows wich starts with #, but i think these are comments
Melinda: the effective contet is that 3 row i copied
Shivashankar: Could you please copy paste the whole contents?
Melinda: sure
Melinda: # Copyright (c) 1993-1999 Microsoft Corp. # # Mintafájl a Microsoft TCP/IP for Windows-hoz. # # Ez a fájl IP címek és NT számítógépnevek (NetBIOS nevek) egymáshoz # rendelésére szolgál. Minden egyes tételt külön sorba kell írni, először # az IP címet, azt követően pedig a hozzá tartozó nevet. A cím és # a név között legalább egy szóköz vagy tabulátor karakternek kell lennie. # # A # jel általában a megjegyzést tartalmazó sorokat jelöli, néhány # kivételtől eltekintve (ezeket lásd alább). # # Példák: # # 102.54.94.97 rhino.acme.com # forráskiszolgáló # 38.25.63.10 x.acme.com # x ügyfélállomás 127.0.0.1 localhost 192.168.2.96 xserver 192.168.2.96 companyweb
Shivashankar: Thank you for the information.
Shivashankar: Just to confirm, may I know the Operating System language and Product language you have installed?
Melinda: Windows XP SP3 32 bit / Hungarian
Melinda: Photoshop also hungarian
Shivashankar: Thank you for confirming.
Shivashankar: I have checked with the resources and I see that you have purchased the English version product and you are activating the Hungarian language version software, hence you are facing this issue.
Shivashankar: I would request you to install the product in English language and try to activate using your Adobe ID and password to resolve this issue.
Melinda: How can i install the english version? Because the application mager installed it. i didn t choose the language.
Melinda: i just clicked the install link on the creative cloud portal than the application manager did the rest automatically
Shivashankar: Please install the product where the Operating System is in English language.
Melinda: So you are saying i need and a computer with an english version of windows?
Melinda: or i can dowload english version of photoshop from adobe.com?
Shivashankar: Yes, please make sure to install the product where the Operating System Language is English and the Product language is English.
Melinda: so actually creative cloud subcription is waste of mony if i don t have OS in english? But this is not OK!!!
Shivashankar: I am sorry to hear that.
Shivashankar: Do you have further questions for me?
Melinda: no.

Hi ISSUESKFT,
When the Adobe Application Manager starts up, ou can click on your name that appears on the Adobe Application Manager and choose Preferences.
In preferences choose the magyar language and install the softwares.
If you want you can install them in English language and there should not be any issue in activating the products. Creative Cloud subsiption doesnot requires a Serial Number number, just sign-in is required.
Please try it and let me know what happens.

HT201407 hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help

hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help me.thank you

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
hannibalfromlemery wrote:
.I cant activate my Iphone 5. I bought this from someone
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

I can't activate my iPad and I'm sure i am using the correct apple id and password but when i press net it says it cannot be used to unlock this iPad

i can't activate my iPad and I'm sure i am using the correct apple id and password but when i press net it says it cannot be used to unlock this

You can try to figure out which Apple ID/email address and/or password you used to activate it by going to http://iforgot.apple.com
If you can't, you'll need to contact Apple Account Security with your proof of purchase.

How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activ

How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activated. HELP? I really need to continue using this product for my home business.It works fine not activated but the threat is that it will stop working in 13 more days if I don't get it activated, and none of the activation methods they list seem to work.

The new serial number is to the right of your chosen download.

Hi, I have a problem with my ipod touch: I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my ID apple is OK and the ipod is mine, I have my ballot, HELP PLEASE

Hi ...
I have a problem with my ipod touch:
I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my apple ID is OK.
The proposed me as ipod help entering previous credentials, but the ipod is mine from the beginning, in fact I have my ballot, not bought down to another user.
Actually I do not know how to activate it in Chile were unable Store MacOnline solve my problem, it is for this reason that I am writing to see if someone can help me.
PLEAAASEEE
Thank you.
Sebastian

Thanks for your answer.
actually, my ipod will not let me activate it with apple id, this happened when the new iOS acutalizó understand that has more security, but do not know what to do.

Can't activate windows vista

I am trying to install Windows Vista Business (retail boxed) 64 bit. The box didn't include 64 bit media and so I've downloaded it from technet. The install asks for the product key but it is not accepted "your product key cannot be validated.
Review your product key and make sure that you have entered it correctly".
I have been in a chat with microsoft for 2.5 hours so far and they have referred me to this forum. I don't feel that I am getting anywhere and I am incredibly frustrated.
I enclose the contents of the chat so that you can see what has already been discussed and what steps have already been taken.
You are now chatting with 'Ethan'.
Ethan: at 10:05:35
Hello Craig. Welcome to the TechNet Online Concierge. How may I assist you today?
Ethan: at 10:07:56
Excuse me, Craig, are you there?
Craig Stenton: at 10:08:01
Hi Ethan. I believe I spoke to you yesterday. I have a retail boxed version of Vista that has been unused that I'd like to use, but it only includes media for 32 bit and I am trying to obtain the media for 64 bit. I was given a link to download the software,
which I have done but my product key doesn't work with the software - product key cannot be validated. The software that I have is Vista Business (box)
Ethan: at 10:09:36
Thanks for your inquiry. In that case, you may claim a product key from the downloading page by clicking the "Product Keys" button.
Ethan: at 10:10:06
Or do you still want to use that product key?
Craig Stenton: at 10:11:07
That's ok if I can legally do that. The software will not be used by me and so I'm not sure the technet license should be used by another. I'm ok with it because I know that I have got a license for Vista. Is that ok legally?
Craig Stenton: at 10:12:01
Also, now that Microsoft is finishing the technet program, what happens to the license keys? Will they become invalid at some point in time?
Ethan: at 10:12:40
Technically, they will continue to work as usual. However, according to TechNet Licensing Terms, you must remove all TechNet products after your subscription expires. There is no perpetual use rights for any TechNet subscription.
Craig Stenton: at 10:16:08
So how does that relate to this enquiry? If I use the technet license and then my subscription expires then I can no-longer use the technet product key. Is it ok to continue to use it in place of the one with the boxed product? If it will work technically,
and I can prove that I have one product key (that I am not using for technical reasons) is that ok?
Ethan: at 10:18:06
In this case, I'd like to check your product key for you. Could you please send the key to [email protected] with "To Ethan" included in the subject so that I could know the issue better? Thanks.
Ethan: at 10:20:45
I mean I'd like to check why the key can't activate your media so that I could tell you if there is any other solutions.
Craig Stenton: at 10:22:01
My media only seems to install 32 bit but the license covers 32 bit and 64 bit. I need 64 bit media.
Craig Stenton: at 10:22:46
My product key doesn't work with the 64 bit media that I have downloaded from technet.
Ethan: at 10:23:38
Excuse me, you mean your product key is a 32 bit key, right?
Craig Stenton: at 10:24:22
I have a product key and just want 64 bit software to work with it. I want it to be legally correct but to a point, in my mind, it shouldn't matter if the software has to use a different product key to replace mine.
Ethan: at 10:26:43
Please note that product key and installation media must match with each other. Do you need me to check the type of your product key for you at this moment?
Craig Stenton: at 10:27:07
There is nothing on the box to say that it is 32 bit only. It does say "includes 32 bit dvd and information on obtaining 64 bit dvd", which does suggest that the product key is for 32 bit and 64 bit. there isn't any information to obtain 64 bit media
Ethan: at 10:31:25
Thanks for your information. In this case, I'd suggest you to contact our Windows Store support to see if they could provide you the retail installation media for you.
Ethan: at 10:31:25
Please click “Windows store support” on the bottom of the following to submit a support ticket for assistance:
Ethan: at 10:31:25
https://msdn.microsoft.com/subscriptions/windevcenter
Craig Stenton: at 10:32:46
Link just takes me to a page that says "We can't find any MSDN Subscriptions that are linked to your current Microsoft Account. If you have your subscription details (Subscriber ID or Benefit Access Number, name, and email) then you can activate your account
to start using your subscription benefits."
Ethan: at 10:33:21
Sorry, one more moment please.
Ethan: at 10:36:52
Still checking, one more moment please.
Craig Stenton: at 10:42:56
ok
Ethan: at 10:43:27
Sorry for the delay.
Ethan: at 10:43:27
Microsoft Store Hours of Operation:
Ethan: at 10:43:27
08:00-20:00 (GMT), Monday - Friday + 09:00-18:00 (GMT), Saturday
Ethan: at 10:43:27
Microsoft Store Sales and Customer Support.
Ethan: at 10:43:27
One of our representatives can process the order over the phone for you:
Ethan: at 10:43:27
0800 026 0329
Ethan: at 10:44:25
By the way, may I know where did you get this product key?
Craig Stenton: at 10:45:28
But surely I can just download the 64bit software? I don't want to have to wait for a disk to be delivered and I don't expect to have to pay for it if it's available on download.
Craig Stenton: at 10:46:19
The product key is on the Vista Business box. I can provide a photo if you wish
Ethan: at 10:46:31
Sorry, I mean could you please tell me where did you get your retail boxed version of Vista
Craig Stenton: at 10:47:36
Oh, sorry. I can't be certain. Possibly PC World - I used them quite a lot at that time.
Craig Stenton: at 10:49:05
I didn't buy it off ebay or other dubious sources if that is the purpose of your query. If I look back through our accounts I will be able to determine where it was purchased but that is a big task.
Ethan: at 10:53:16
I just double checked it for you, Windows Vista product keys should work for both 36 bit and 65 bit versions.
Ethan: at 10:54:11
**Windows Vista product keys should work for both 36 bit and 64 bit versions. Sorry for my typo.
Craig Stenton: at 10:55:17
I saw that but I know what you meant ;-> so, now that we know that my product key is valid for 64 bit, how do I download the 64bit media? It must be available.
Ethan: at 10:57:55
Just to confirm, your product key is for Windows Vista Business, right?
Craig Stenton: at 10:58:50
Yes, that is correct
Ethan: at 11:02:37
Could you please tell me if you have used before? Also please give me more information about activating the media downloaded from our TechNet site.
Ethan: at 11:02:55
**Could you please tell me if you have used the key before? Also please give me more information about activating the media downloaded from our TechNet site.
Ethan: at 11:04:30
Sorry, I just noticed that you said the key is unused. Then could you please tell me the error message when you activate with the key?
Craig Stenton: at 11:04:52
TBH, I'm not even sure I ever used it, but if I did, it wasn't for long. I purchased it so that I could support a couple of users with new Vista laptops but then downgraded them to XP due to problems (then) with Vista.
Craig Stenton: at 11:06:14
The problem that I get when trying to use my product key with the download from technet is "your product key cannot be validated. Review your product key and make sure that you have entered it correctly"
Ethan: at 11:06:48
In that case, could you please send the key to [email protected] with "To Ethan" included in the subject so that I could check for you if the key is still valid?
Ethan: at 11:09:17
Excuse me, Craig, are you still there?
Craig Stenton: at 11:11:10
yES, i AM STILL HERE. jUST SENDING THE EMAIL
Craig Stenton: at 11:11:31
Sorry, caps on for typing the product key in my email to you.
Ethan: at 11:12:02
It's okay, please take your time.
Craig Stenton: at 11:16:24
I have sent the email to you. I have included photos of the product key and the message.
Ethan: at 11:17:08
Thank you, please give me a moment to check it for you.
Craig Stenton: at 11:19:47
ok
Ethan: at 11:23:57
Still checking. Sorry for the delay.
Ethan: at 11:31:44
Thanks for your waiting. I have checked it for you, your product key is valid.
Craig Stenton: at 11:32:23
OK, but it doesn't work with the software downloaded from technet so what do we do about it?
Ethan: at 11:32:27
But I'm afraid it can be only used on one machine.
Craig Stenton: at 11:33:06
It will only be used on one machine.
Ethan: at 11:35:24
Our tool shows that the key has been used for activation before. Is that also on the same machine?
Craig Stenton: at 11:37:40
If it has been activated before then it would either have been my machine, in which case it hasn't been used for a very long time, or a 32 bit version on the machine that I am trying to use it on, which would have been in the past couple of days.
Craig Stenton: at 11:42:44
Are you still there Ethan?
Ethan: at 11:43:46
Sorry, I was taking to another customer online.
Ethan: at 11:44:54
Could you please provide me the file name of your installation media?
Ethan: at 11:47:34
Excuse me, Craig, are you still with me?
Craig Stenton: at 11:47:41
Yes I am
Craig Stenton: at 11:47:56
Do you mean the file that I downloaded from technet?
Ethan: at 11:48:09
Yes, you are correct.
Craig Stenton: at 11:48:40
en_windows_vista_x64_dvd_x12-40712.iso
Craig Stenton: at 11:49:12
I understand that this is not Vista Business, which I queried in my chats yesterday and I was told that it is the same media and should be ok
Ethan: at 11:52:13
Yes, the media contains Windows Vista and other editions. Normally, you may just claim a product key for Windows Vista Business, then you can install Windows Vista Business on your machine.
Craig Stenton: at 11:54:14
OK, so can you help me with that please?
Craig Stenton: at 11:54:42
It seems that I have the correct media, and my product key is valid so there shouldn't be any problems
Ethan: at 11:57:21
In that case you may call your regional Activation Center for further assistance. Please give me a moment to locate the contact information of the Activation Center in the UK.
Ethan: at 11:58:25
Thanks for your waiting. You may refer to the following KB article to learn how to contact Microsoft Product Activation Center for your region:
Ethan: at 11:58:25
http://support.microsoft.com/kb/950929
Ethan: at 11:58:25
(Or you may enter “SLUI 4” in “Run” to check out the number of every region in the world)
Ethan: at 12:01:04
Excuse me, have you received my above messages, Craig?
Craig Stenton: at 12:01:54
Yes I have
Ethan: at 12:02:41
Is there anything else I could do for you at this moment?
Craig Stenton: at 12:02:59
yes
Craig Stenton: at 12:03:12
just bear with me
Craig Stenton: at 12:05:06
I have done what you said and when I call the number it is an automated system that requires numbers from the activation wizard. I can't ebven install thde software to be able to get to that stage. I need my product keey to be made to wotk with the downloaded
media, or if it can't be made to work then I need to be supplied with a product key that will work
Ethan: at 12:07:18
Please give me a moment to check it for you.
Ethan: at 12:12:07
Thanks for your waiting. Have you tried the following steps?
Ethan: at 12:12:07
To activate Windows Vista over the telephone, follow these steps:
Ethan: at 12:12:07
1. Click the Start button, and then click Computer.
Ethan: at 12:12:07
2. Click System properties on the toolbar, and then click Click here to activate Windows now in the Windows activation area.
Ethan: at 12:12:07
User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Ethan: at 12:12:07
3.The Windows Activation Wizard starts.
Ethan: at 12:12:07
4.Click Use the automated telephone system in the Windows Activation Wizard.
Craig Stenton: at 12:13:04
but I can't install windows! During the install I am asked for the product key and it tells me that it is not valid and so I can't proceed.
Craig Stenton: at 12:14:16
I can't use the usual methods of activation because I cannot get an activation code. I can't use the activation wizard. I can't call the number because it requires an activation code.
Craig Stenton: at 12:14:35
I am completely stuck without somebody making it work.
Craig Stenton: at 12:16:01
We've established that everything is correct so what is the problem?
Ethan: at 12:18:45
Okay, then you may post this issue on our support forums for further assistance from our support engineers. One moment please, let me locate the entrance for you.
Craig Stenton: at 12:20:09
But surely it isn't a support issue. It is a product key issue.
Ethan: at 12:21:03
Windows Vista Activation
Ethan: at 12:21:03
http://social.technet.microsoft.com/Forums/windows/en-US/home?forum=itprovistasetup&filter=alltypes&sort=lastpostdesc
Ethan: at 12:24:45
But your product key is valid, and the media is correct. You may post your issue on the Windows Vista Activation forum to see if our support engineers have any solution on this issue.

Craig Stenton: at 12:13:04
but I can't install windows! During the install I am asked for the product key and it tells me that it is not valid and so I can't proceed.
Craig Stenton: at 12:14:16
I can't use the usual methods of activation because I cannot get an activation code. I can't use the activation wizard. I can't call the number because it requires an activation code.
Hi,
I'm a bit confused with this paragraph, as you said Vista already install on your computer, why did you say Windows can't be installed?
According to your description with your problem, it is Product edition and key are not match. Firstly of all, we must make sure the system you installed on your computer was
Windows Vista Business, not matter 32 or 64 bit.
Note: you can check current system edtion at System Properties.
After that, you can try to input your product key and activate your system for test.
If problem still presists, it would be better to provide the activation error message.
Roger Lu
TechNet Community Support

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