Can't scan from printer control panel on Canon Pixma MG5270

I have just connected my Canon Pixma MG5270 to my iMac running OSX 10.7.3 via WiFi. Printing works great, and scanning from the desktop "Canon MP Navigator EX - MG 5200 series" V 4.0.3 application works like a dream. When I try to scan via the operations panel on the printer/scanner the following comes up - Set the PC to start scanning". This worked fine when connected directly via USB cable. I have searched the web and believe I have the correct settings, particuliarly in MP Navigator:
1. Main Menu -> One-click -> Start scanning by clicking the button (checked)
2. Main Menu -> One-click -> Preferences -> General -> Compress scanned images when transferring (checked) -> Change -> Network Device List (selected Canon MG 5200 series_xxxxxxxxx) -> Scan-from-Operation-Panel Settings -> Network Device List (selected Canon MG5200 series_xxxxxxx)
I have restarted the iMac and printer and always with the same result.
Any help appreciated!!

See here for full installation procedure (it's a very long article from the Canon Web Site)
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/ InkJet/PIXMA_MG_series/PIXMA_MG5250.aspx?faqtcmuri=tcm:14-776467&page=1&type=faq
I haven't read through it fully, did I mention it's a very long article? There's something about registering the scanner during installation.
Hope this helps

Similar Messages

Can't scan from printer control panel - Officejet 8600a

I receive a "can't scan, print or copy" error message when attempting to scan to e-mail or send a scanned image to external media (USB). However, scanning from the laptop works well. What could be the issue?

Hi @KrisSordo
Are you seeing this, "can't scan, print or copy" error message, on the computer or on the printer screen? Please also let me know how you are initiating these tasks so I can better understand when the message appears.
In the meantime, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, have you by chance checked for Firmware updates? If not, please take a look at the following link; HP Officejet Pro 8600 N911g_n Firmware < this is for the plus and Premium models.
HP Officejet Pro 8600 N911a Firmware < this is for the HP Officejet Pro 8600 e-All-in-One Printer - N911a.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Either I can't find my printer control panel or it does not have the scan icon

I have an HP Deskjet 3055A J611 Series, which is running on Windows 7.
It is important that I scan several pages and place them all in one file. I understand that this requires that I access the printer control panel. I have accessed the printer through the icon "devices and printers", and the panel that comes up have only the following 4 items: am unable to scan from my printer control panel: HP Printer Assistant; See What's Printing; Set Preferences; Customize your Printer. Perhaps this is not the control panel? If not, then I do not know how to access the control panel. On the other hand, if this is the control panel, then it does not have all of the icons and I do not know why. Could you please help? If I can't get this straightened out, I will need to find another printer that can easily scan documents with several pages onto one file.
Thank you in advance,
Maria ROBLE
Language-incontext, FRANCE

Welcome to the forums @CLEANA , Maria
I understand you are not seeing the options within the Printer Assistant to change the scan options to allow you to save a multi-page scan as one file.
I would first suggest installing the Full Feature Driver to install the scanning options.
Click here to download: HP Deskjet Full Feature Software and Drivers
Afterwards, you should see the printer software on your Desktop, open it up, click on Scan a Document or Photo, select the "Advance" option and you should see this box to check mark to select:
I hope that helps!
Happy Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 6500A - Can't get into printer "control panel software" to check ink level, etc.

First let me apologize... I don't know what the correct name is for the software that starts up when you use the printer icon that was installed on my computer's desktop when I installed the printer. I am calling it the "control panel software" for want of a better name.
My printer was setup to work wirelessly on my wireless network and was working fine. The "control panel software" worked fine when I click on the icon on my desktop and I was able to check the ink levels, etc.
I just got a new router and so I had to reconfigure my printer to use my new wireless network settings. It wasn't working properly, so I decided to uninstall and reinstall the HP software for the printer. As part of this it put a new icon on my computer's desktop for accessing the printer "control panel software", another new icon for the scan function, and another for the ePrint Service.
The printer works fine... I can print and scan properly. It successfully connected to my new wireless network and I thought all was well. However, this is not the case.
What is weird is that the "control panel software" icon doesn't take me to the control panel functions any more. When I click on it it takes me back through the process of setting up the printer connection (wireless, wired, USB) again. If I go through that again it tells me everything is installed and lets me set the default printer again and then asks me to register again. So... I think I'm done, but then if I click on the icon again, it goes through this same process again.
Is there any way to stop this endless connection setup and just get to the "control panel software"?
Any help appreciated.
Thanks,
Bill

What operating system? I recommend not using the software CD as it may be out of date. Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Cm1312nfi mfp on 32bit windows 7 - upgraded with full solution sw and can't scan from printer

I have had a cm1312nfi mrp since 2009 that works fine but my HP Solution centre stopped giving me ink levels.
I uninstalled the printer software and downloded the current full solution sw for 32 bit windows 7 from HP. The printer works but I did not 'get' HP solution centre back and so cannot scan from the printer.
[I did download HP toolbox so I can see ink levels and can test the scan function which does work. However it does not have the ocr capabiltity which I had before and also it doesn't allow me to operate the scanner from the printer.]
Can you help me either get HP solution Centre back and functioning on my computer or else suggest some other solution to my problem?

Hi,
The HP Solution Center is a software for inkjet printers as the HP Officejet product line, not for laserjet printers as the CM1312.
You may find the Supplies status within the HPToolboxFX softwre by selecting Supplies:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/learnUseDisplay/?sp4ts.oid=35589...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Creating a cover letter from pc, not printer control panel HP Officejet pro 8600 Plus

I used to be able to create cover letters for my faxes directly from HP printer software installed on pc, via desktop shortcut. I am all up to date on software, drivers, firmware, etc. It simply disappeared-I had it for about a year. I called HP, and I was a bit surprised as the tech rep did not know what a cover letter is and its purpose when faxing. I can only fax from printer control panel and can not format cover letters from there. Please help! I need to send cover letters from time to time and that functionality simply disappeared. I have unistalled and reinstalled software and hardware several times to no avail.

Hello there! Welcome to the forums @bkgkrib ,
I read your post and added a screen shot of what I believe you are referring to. I will do my best to help you. Could you let me know what operating system you are running? I will look into this some more for you as to what could have happened. Also tell me if you had recently made any changes such as an upgrade, new computer, new router, ISP, any changes at all.
Also let me know how you have the printer connected (wireless, ethernet or usb).
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer control panel

Hi there. I am having trouble printing in black on my HP deskjet 3520. I installed a new HP 27 black cartridge and it is printing but in VERY light gray color. I am trying to do a printer head clean, but I can't find the printer control panel. No icon on my desktop. HELP. I need to get this printer to print. Thanks, flhddr

Hey , Welcome to the HP Support Forum. I see that your HP ENVY 7640 e-All-in-One Printer's front panel is not functioning. I would like to assist you with this. Have you tried a hard reset? 1. Ensure your printer is powered on.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer (if it doesn't automatically reboot). There are more advanced reset steps available but they're no good to you if the printer won't allow for you to navigate through the touch screen menus. If this basic tip restores front panel functionality let me know and I'll private message you the semi-full reset steps. Otherwise I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Thanks for posting in the HP Support Forum. Have a great day!

Hp6500 can't scan from control panel with mavericks

I've not found any guidance that says this should not work when the full HP Inkjet software package is installed. I've located, with some difficulty, the 'full' software distribution at HP-Inkjet-SW-OSX-Mavericks_v12.34.44.dmg. I can find no general directory or listing for this software, I just found it through blind luck. Is there such a listing of the latest full package? I have 10.9.3 on an 8G Ram macbook pro. I have completely removed the driver for my e709a Ethernet attached printer and reinstalled it, and then installed this full distribution as well. When I run HP Utility, the 'all settings' button is greyed out, and I can see no way to enable the scan button on the printer's control panel. Is this supposed to work? if so, how? If not, is it going to be fixed one day by HP, or do I just give this printer away and buy a different one? If so, which HP officejet printers support scanning from the printer control panel? thank you.

Hi,
The drivers above are intended for the HP Officejet 6500A (E710) and not for your printer, therefore it cannot locate it.
Scanning from the front panel is not supported for your printer on Mavericks, scanning can only be done via Apple's software as a full feature software is not available for the operating system.
You may scan using Image Capture or Preview as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Newer models as the HP Officejet 6700, Officejet Pro 8610 as example, as well as any current HP Inkjet printer with a Full Feature Software for Mavericks will allow scannig from the front panel.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't scan from 5610 all in one front panel

I have an HP5610 all in one installed on my Dell Vostro 200 with E6550 dual core processor, XP SP3 home OS. I noticed the problem when I tried to scan from the front panel of my 5610 and the orange exclamation light started blinking. The display said "No Scan Options". I ran the HP Print and Scan Doctor and it said to set the front panel scan destinations. I selected the default settings and closed the HP Direc.exe. When I opened the HP Direc.exe and looked for the panel destination that I set, I saw that they did not save. I can scan just fine using the HP software and have been doing so for many years. I now am wondering if I have had this issue all along, especially since I never remember trying to scan from the front panel of my 5610 until the other day.
I have done just about everything the Printing and Scan Doctor told me to do. I have shut down my 5610, unplugged it for several minutes, plugged it back in, removed the all in one program and reinstalled from the HP website. What is strange...I have the 5610 software installed on a Dell 3000 Dimension I have in a home network and it works perfectly. I'm seriously thinking about moving the 5610 in the room with my Dimension 3000 and buying a (print only) printer for my Vostro 200. I can work around this but I can't stand to have something not work correctly with a very good computer. Please, no comments on my preferred operating system. I am not upgrading, and as I said, this all in one works perfectly with a PC built in 2004. And contrary to belief, I am still getting security updates on a biweekly basis from Microsoft. One day last week I got 8 in one day. Thanks all for all of your excellent help!
Buzbo

Hi @buzbo,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Officejet 5610 all in one front panel to your WIndows XP computer. I am happy to help you with your scanning concerns!
Please see the following guides:
A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Can't scan from HP 7520 Printer for iMac using Yosemite 10.10.1

We have a new iMac that is running on Yosemite 10.10.1. I am trying to get the scan from printer function to work, but the HP window on the printer didn't register the computer.
So I downloaded and installed the driver for OSX 10.10 from the HP website. The window on the 7520 now lists the computer when I click the scan function, but the scan fails, and the window says the computer is not connected.
The name on the downloaded file says it is for "Mavericks," so I thought maybe it dosen't work with Yosemite?
When I open the printer scanning settings on the iMac, it tells me that the "enable scan" function isn't working, and that I need to download the latest software from HP.
I thought I did that.
Is there a way to make this work?
Thanks....
This question was solved.
View Solution.

Welcome to HP Forums
Im happy to assist you on your issue.
Need your help if you can got to this link http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US and download and install the HP Printer Driver 3.0. Then try again if this can fix your problem.
If the problem still there, need your help below:
1. How do you conenct your printer(USB, Wireless, LAN)?
2. Which scan application you are using (HP Scan, Image Capture)?
I work for HP.
Although I am employed by HP, I am speaking for myself and not for HP.

How can I scan from my HP printer to e-mail on my Chromebook?

How can I scan from my HP printer to my Chromebook?

Hello ermingarde,
I understand you would like to scan from your HP Printer to your Chromebook. I would love to be able to help you with this, but require a little more information:
1. What is the exact model number of your Chromebook? Click the link to find out:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I can not sign in to iCloud from the control panel on my PC

I just purchased the New iPad and decided to do the iCloud sync. I have installed the iCloud control panel to my Windows 7 Pro computer, but when I try to sign in from the control panel it doesn't log-in. I have waited for an hour to see if anything would happen and it does not. I have even tried to reinstall. Does anyone have any ideas?

I was having same issue here (using windows 7 64-bit). iCloud control panel used to work fine for me before this last update, but then it stopped letting me sign in. After entering apple id and password, just hangs with the spinning progress wheel forever..
I tried uninstalling, rebooting, and then reinstalling the control panel, but still did the same thing. I also tried changing my iCloud password; new password worked fine for signing onto icloud.com and from my iPhone 4S but still not from the control panel. The strange part was let it would let me log into it with my wife's apple id ??
That got me experimenting some more and I realized that the control panel worked fine from a different user profile on my windows computer! After experimenting and nosing around in my profiles 'AppData' folder, I managed to get it to work again:
If you have iCloud control panel log in window open, close it
Copy this path to your clipboard: C:\Users\%username%\AppData\Roaming\Apple Computer\Preferences
Goto start -> run
Paste the path and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
I'm guessing that somehow my (our) original MobileMeAccounts.plist has some sort of corruption in it, or maybe some log in attempt got hosed somehow and its preventing it from even trying? Who knows...
Hope it works out for you too!! ~~Corey

Where is the printer control panel so i can set up for mobile printing

I am trying to set up for mobile printing and have come to the instruction point where they say to push a certain icon on the printer control panel on my 1102w printer and I have no idea whether this is something on my actual printer or on my computer?

Hi,
The printer control panel is on the printer, it can be LCD screen or just buttons.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Change folder that scanner saves to when scanning from printer

Just got an OfficeJet 8600 all in one, and it appears that when you use the scan button on the printer's control panel to scan, by default it saves the files into your My Documents folder. Is there any way to change where it saves to? I'd prefer if it would save to my Scans folder that is inside My Documents, but dont see an option anywhere to change that, so not sure if that is even configurable.

Hello rr2222, On my OJ 8600 Pro Plus setup - yes, the two "destinations" ... scan from printer and scan from PC ... become aligned to the same folder, once the destination folder has been setup just once using the (Windows) Control Panel icon. Although I need to take a slightly different 'path' through my HP-installed Control Panel shortcut from that described by ShlomiL in order to find my "Scan dialog", once I've set a preferred "Save location" for each of the "Scan to JPEG" or "Scan to PDF" etc. options (using the 'Advanced' link that's alongside them on my Scan dialog), back at my printer I can now choose "Scan" then "Computer" then [one of my named PCs on the list] ... and I can then select one of the same "Scan to JPEG" or "Scan to PDF" etc. options - and the scanned file pops up in my chosen folder on my PC. Hope that helps a bit?Colin P.

Can't scan from printer control panel on Canon Pixma MG5270

Similar Messages

Maybe you are looking for