Cancellation subscription during 1st month of use

Hello guys,
I purshased on the 20th of Oktober the monthly Premiere and after E (mean I pay each month)
Actually I did not have time to use it.
I decide to cancel it on the 18th of November as I'll not have enough time to use it during next
months.
What can I do, to have my CC payment refund as I canceled it during the 1st month of use? I followed the
explications but it's like an unending line, I always come back at the start....
If somone can help me, would be great.
Nasrollah
ps: Sorry for my very disgusting English :-)

telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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Hi Rajshree!
Many thanks for your fast help with this, greatly appreciated.
Kind regards,
Patrick
Fra: Rajshree
Sendt: 23. maj 2014 18:20
Til: Patrick Brock
Emne: Cancellation of account and monthly subscription
Cancellation of account and monthly subscription
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General Info
Chat start time
Nov 3, 2014 6:36:35 AM EST
Chat end time
Nov 3, 2014 6:49:45 AM EST
Duration (actual chatting time)
00:13:09
Operator
Justin
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Justin'
Justin: Hello! Welcome to Adobe Customer Service.
Justin: Hi Katya.
Katya Ivanova: Hello, please cancel my membership
Justin: I understand that you wish to cancel your subscription. Let me check and help you with this.
Katya Ivanova: What do I need to do?
Justin: May I know the reason why you want to cancel the subscription?
Katya Ivanova: I'm not using it enough to justify the price.
Justin: I checked and see that there is no paid subscription under the account: [removed personal information]
Justin: May I know which subscription you are talking about?
Katya Ivanova: I signed up for the free month, but don't want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want that to go ahead. Thanks.
info: Your chat transcript will be sent to [removed personal information] at the end of your chat.
Katya Ivanova: Hello?
Justin: The subscription will be renewed only if you place new order after you get the notification. However, you can uninstall the applications and you will not be charged further.
Katya Ivanova: Okay, I will uninstall, thank you.
Justin: You are welcome.
Justin: Is there anything else I can help you with?
Justin: Are we still connected?
Katya Ivanova: Yes please can you tell me how to get rid of the Adobe updater? It's always on my menu bar.
Katya Ivanova: thanks
Justin: Once you uninstall the application, you will not get the update notifications.
Katya Ivanova: Okay, thank you. Bye bye.
Justin: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Message was edited by: Beverley Gray - removed personal information

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