Cancelling BT Digital Vault

I know Digital Fault goes at the end of the month but I haven't been able to find out from BT as to whether the payments will stop being taken or whether I should cancel the Direct Debit? Rang several times and filled out forms (the customer service reps that rang back couldn't help either) but not been able to get an answer. Have already got BT Infinity but was told when ordering this the Sales Team couldn't help cancel Digital Vault? Does anyone know what I should do next or shall I just wait and see what happens? Many thanks

@ AngryHobbit
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Help upgrade to Digital Vault Plus

I have recently left bt broadband and had an email notifying me that my digital vault would be cancelled unless i upgrade to digital vault plus. I have tried to do this but when I go to upgrade and enter my payment details it says it is undergoing maintenance. This has been going on for 5 days now and my deadline is tomorrow or my account is cancelled and I will lose all my photo's as they are from an old pc.
Please help.

Hi Billie123,
Welcome to the forum and thanks for posting. I am sorry for the problems that you have run into. Can you please get your details off to me and I will be able to help sort this out?
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details, your Digital Vault username and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Digital Vault / Auto Backup - How to upload a dire...

Hi there,
Can you use auto backup to backup a directory structure that is not held within one of the options under 'we suggest'?
I want to backup a directory that has 2 layers of sub directories that is on another drive on my computer, I tried going via 'you pick' with everything unticked on 'we suggest' but, although I could navigate to my other drives, I could only select files and not directories which is no use to me as it would take far, far to much time to select all the files in each sub directory (over a decades worth of family photos)
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Solved!
Go to Solution.

Yes you can, I do it.
Forget "we suggest" and use your own selection.
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geoff51 wrote:
Twice in the last week I have tried to activate my free digital vault, both times it has got to the create a vault page and then says its unavailable due to maintainance.
Has anyone else had this problem or know whats happening.
How can I activate it?
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Cancel Micropayments & Digital Goods Express Checkout

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Hi BR,
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Digital Vault won't let me register or login

As far as I know I haven't ever used Digital Vault before and I wanted to start using it today.
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Hi badsworth,
If you can fill in the contact us form in the "about me" section of my profile, we can take a look into this for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi
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TheEagle wrote:
Version 4.1.29.0 on Windows 7 64 bit home premium
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Hi Damienb
Welcome to the forums
I dont know how to sort this off the top of my head but I'll see if I can get an answer tracked down for you and post up when I know a bit more.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Digital Vault security concerns

Hello all,
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Hi Gae,
I can understand your concern.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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