Was told to cancel my contract by a Verizon supervisor

A few months ago I went into a Verizon store by myself in Monroe NY to get more data for my phone. I'm not that fluent in English and the supervisor there, Kevin, helped me out. At first he was really nice and told me since I had 2 phone lines I was able to get a Verizon jet pack for free with a 2 year contract. I didn't really understand what he was trying to give me but he said trust me, you'll like this. Even telling me that it's "only $20 a month with extra data" . At the time it sounded good, I had 2 GB n added 2 more and extra data for $20 was great. But I didn't know how to use it since he didn't explain the steps to me, he only wrote the code down for me and that was it. So I decided to go back a few days later and return it, but he told me that my trial date was over and if I wanted to return it, I had to pay $165. I asked him "how is it over, it's not need 2 weeks" he then asked for my reseat and I told him he never gave me one, he then told me I can't help you then, have a good day, so I felt like I had no choice but to keep it. Then all of a sudden on sept. 12 I got a text message from Verizon saying that I'm about 50 percent up to my data and if I don't change it I'll get charge extra. So I called Verizon and added 4 more GB thinking that it's ok now. But then today sept. 18 I get another text message from Verizon again saying I'm 90 percent up to my data. That's a total of 8 GB and it's saying that I used 4 GB in 6 days? How is that possible if I had extra data on my jet pack? I didn't get it so I called Verizon again. After being on hold and waiting and getting switched around a couple of times I was finally being helped. I was then told that the jet pack I was using wasn't a extra data device but a hotspot device and I'm just using my own data. Why wasn't I told this when I first signed the contract for it? Why wasn't I told this when I called to get more data 6 days later? The Verizon employee on the phone, whose name is Robert, didn't really have any answers for me, he kept replying umm... And telling me that I needed to buy more data. I told him that Kevin told me that the jet pack I got has data already, so I didn't understand why I had to buy more. Then after an hour and some mins with him only, I loss time of how long I was on the phone total with Verizon, he was able to give me 4 GB and credit me $20 for the 4 GB. But what about the jet pack? I found out that it too uses my shared data. He told me there's nothing he can do about it and to take it up with Kevin the supervisor who sold me the jet pack. So I did, I went back to the store with my daughter and she talked to him for me (she is also typing this for me, again since I'm not fluent in English) and then he changed he's whole story around saying that he explained everything to me, and told me how to set it up and how it works. He lied about everything, I told him if he was telling the truth then I never would have got the jet pack. I feel like I'm throwing money away because I don't need a hotspot device, I needed a data device. He then told me that I only have 2 choices I can have extra data for $50 on the jet pack for 5 GB. I told him no I don't need that I have 12 GB now, so then he said ok cancel your contract if u don't want it. I looked at him to see if he was joking and he wasn't. He really did just tell me to cancel my contract, and there's nothing he can do for me. Even though he lied to me, and told me that the device was something that it wasn't. When I got home, I again tried to talk to Verizon. I was on hold, then talked to somebody that still didn't help me but tried every way to get me to spend more money. He even told me I can try to pawn it or sell it on Craig's list to get money for it so I can cancel my contract n pay for it. Soo... Again I spoke to 2 employees on the and a supervisor in person just today. And nobody was trying to help me even thou I was tricked n lied to into signing a 2 yr contract and on top of that I kept getting a cancel your contract as a answer. I can't believe Verizon has their employees or even allowing their employees to give that as an answer. I feel like Verizon just don't care once they have u trapped. I have tried calling many times, with not reply or help. Why should I stay with Verizon when their trying to kick me away?

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