Cannot connect to iTunes Store - Windows XP, iTunes 10.3.1.55

Tried all the Troubleshooting steps, i.e. flush DNS, shut down firewalls and antivirus, update iTunes, etc.
Here's my diagnostics:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
PSLA1 PSLA1065
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0013B0A00B016CC8
Current user is an administrator.
The current local date and time is 2011-07-04 12:44:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
RADEON 9600 SERIES
RADEON 9600 SERIES - Secondary
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: a733e4c2501c3c0ac0c3b068a98afafa
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {42EF5292-F2D1-446D-AFAD-5DC731525BBE}
Description:    Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address:    192.168.11.5
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.11.1
DHCP Enabled:    Yes
DHCP Server:    192.168.11.1
Lease Obtained:    Mon Jul 04 11:37:19 2011
Lease Expires:    Wed Jul 06 11:37:19 2011
DNS Servers:    192.168.11.1
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    Yes
HTTP Proxy:    actsvr.comcastonline.com:8100
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2010-08-18 18:37:35.
**** Device Connectivity Tests ****
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801EB USB Universal Host Controller - 24D2. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24D4. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24D7. Device is working properly.
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24DE. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Most Recent Devices Not Currently Connected:
iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number:    YM8288REY0R
iPhone 3GS running firmware version 4.1
Serial Number:    3204302P3NP
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

I'm having the exact same problem although I have Windows XP. I submitted an email to iTunes Support, but the auto response I got indicated that I would have to wait up to 48 hours for a response. I'm pretty annoyed by that. I can't believe there isn't a phone number I can call for help. Someone just told me that if I had a protection plan I could call, but as much money as I spend on iTunes already........

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How can I access the iTunes store? When I click on iTunes, my library appears but when I try to connect to the store I get a window saying Error -3221 has occured and cannot connect to the store.

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Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

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Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone

Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone.
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Need HELP

Hi , I am recieving the same issues. I have been experiencing issues for about 2 months now.
Cannot connect to itunes store. Cannot sync my iphone and download the update i have uninstalled and resinstalled. Its definetly not the internet. I even went to the apple store and noone at the genius bar could help me. Such a waste of time

TS1741 Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect today. Tried restarting router. Help please....thanks!

Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Cannot connect to itunes store on windows pc

Cannot connect to itunes store using windows pc. Also trying to update 1st generation ipod touch.

Try:
Can't connect to the iTunes Store
What is the problem/question on updating the 1G iPod?
It can only go to iOS 3.1.3 that you get here.
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

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Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
Description:    Microsoft Wi-Fi Direct Virtual Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description:    Bluetooth Device (Personal Area Network)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description:    Realtek PCIe GBE Family Controller
IP Address:    10.144.120.70
Subnet Mask:    255.255.255.0
Default Gateway:    10.144.120.1
DHCP Enabled:    Yes
DHCP Server:    10.144.120.3
Lease Obtained:    Tue Mar 18 03:26:26 2014
Lease Expires:    Mon Jun 16 03:26:26 2014
DNS Servers:    10.144.5.30
        10.144.130.5
Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty.

TS1702 How to get rid of "Cannot connect to iTunes store" pop-up window

My iPad is showing a pop-up window that says "Cannot connect to iTunes Store". I cannot restart my iPad because I can't get the pop-up to disappear... and I cannot slide the power off option because it's blocked by the "Cannot Connect" popup.
When I press the OK button in the pop-up window, it flickers, but does not accept the command.

Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

Cannot connect to iTunes Store since bought Sony laptop running Windows 8

I have a new Sony Vaio laptop running on Windows 8. Everything is fine with iTunes (my music etc transferred and new iPhone 5S synced no problem) except I cannot connect to the Store. The connection bar runs to about three-quarters of the way and then message pops up saying "iTunes has stopped working". Have tried uninstalling and re-installing. Has made no difference. I have ESET firewall protection but this wasn't a problem on my old Sony with Vista. Help! Thank you in advance!

Wow. Have just found a fix on another board that worked! Try this:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes

After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Itunes cannot connect to iTunes store error 306

Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
Up until recently I used to connect to the internet via airport and everything worked fine. I could connect to iTunes store no problem.
The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
I know that this appears to defeat the point of airport but it worked fine.
I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
What they did not do was to reconnect the Airport device and now I cannot connect with iTunes store. Now instead of connecting to the internet via the Airport connection I now connect via Ethernet
The error message I get is
"iTunes could not connect to the iTunes store. An unknown error occured (306).
Make sure your network connection is active and try again."
I think that if someone could advise how I stop trying to connect to the iTunes store via Airport but via an Ethernet connection
iMac intel Mac OS X (10.6.6)

iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US

"Cannot connect to iTunes Store" & "iTunes store temporarily unavailable"

PROBLEM:
Our iPhones, iPad, and iPod Touches all give us "Cannot connect to iTunes Store" message when we try to purchase an App or update Apps using Apple's "App Store" App. When using iTunes on our MAC desktop, which is used to sync all our devices, I'd select "Check for available downloads" from the Store Menu and would recieve the error message "Unable to check for available downloads. The iTunes store is temporarily unavailable. Please check back later." All our devices and software were up to date. We had not upgraded to iCloud yet, allthough I don't think that matters.
Note:
- We were able to purchase songs on iTunes and access our iTunes account so we had access to iTunes Store, despite the misleading error messages. We just couldn't get the Apps to download or update.
- This happened whether I was on my iPhone using our password protected WiFi, the non-password protected WiFi at the local Apple Store, as well as when I turned WiFi off and used 3G.
I spent hours trying every solution offered on these discussion boards as well as an on non-Apple sites to no avail. I went to the local Apple store and after an hour and a half wait had someone at the Genius Bar check it out and say he couldn't fix it. I emailed Apple Help on this website and received a boilerplate reply pointing to 2 KBs that I'd already tried (support.apple.com/kb/TS1368) and (support.apple.com/kb/TS1398). When I replied I tried all that, and still needed help they pointed me to Apple Care. My husband called Apple Care who wouldn't talk to us because supposedly you can only purchase it during a window of time after buying your new device. Our iPad is the youngest at only 4 months old, so I don't know how that can be. Maybe he didn't want to pay for it just yet. I was ready to chuck these into the trash until my husband figured it out.
So... if you're experiencing the same error messages, here was our fix. In hindsight it's so simple I can't believe it.
SOLUTION:
Went to the MAC desktop that we use to sync and update all our devices. In iTunes in the left hand column under "Store" click Download. The app at the top of the queue was "stuck" (similar to a printer that won't print because of a problem with the first job in the queue). Click the first App in the queue to get it downloading. That's it!
Once they all chug through then you can start updating apps on your devices using the App Store app. Relief!
I hope this helps someone because it was a frustrating experience!

I had this exact issue. However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information. I had recently changed my name and it did include the & symbol in my name (not the appleID itself). I replaced the ampersand with the word "and" and saved. I then went to the iTunes store and logged into my account there and made the same change on my billing name.
Voila! I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue.

ITunes 9.2.0.61 cannot connect to iTunes Store

To make a long story short, I have been through the forums and tried everything to no avail. I was asked to update iTunes in order to update my iPhone to ver 4. This was 3 days ago and I still have not updated my iPhone. I have updated iTunes to the above and cannot connect to itunes store. I have tried the forums which seems to have improved things but it is still not working. I have access to the iTunes store from my laptop and iPhone (Wifi) When I run iTunes and try to access the store it says "iTunes could not Connect to the iTunes Store. Make sure your network connection is active and try again"
If I go to the iTunes help tab and Run Diagnostics, the Network connectivity test passes and verifies all ok???????????????
I am not an IT guy but to my way of thinking, something is pointing iTunes to the wrong place when it wants to go to the store. I have spent enough time trying to fix my PC after apple broke it and would like to just upgrade my iPhone 3gS. I am waiting for an email from Apple since yesterday but would appreciate it if someone here could help me get this sorted.
Herewith the additional info that may be required as well as verification that I should be able to connect to iTunes store.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Vostro1510
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 50D4A26C8592F897
Current user is an administrator.
The current local date and time is 2010-06-24 11:01:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D25AF4E1-5629-4695-A88C-33EB9B542680}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.0.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.252
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Thu Jun 24 07:32:34 2010
Lease Expires: Fri Jul 02 07:32:34 2010
DNS Servers: 192.168.0.250
192.168.0.250
Adapter Name: {6322B6B8-7B23-4D8C-829C-D093ADFB2A84}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Wed Jun 23 13:50:08 2010
Lease Expires: Thu Jul 01 13:50:08 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.252:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-21 19:51:31.
Message was edited by: Gerrie Coetzee

I would really try this...
Edit > Preferences > Parental Control and check iTunes Store, Allow access to iTunes U and click OK. Try going to the store. Then go back to Preferences and uncheck iTunes Store
or the LAN settings..
After sitting at my computer for HOURS on Wednesday trying almost everything everyone suggested... I logged back into my PC Thursday & somehow my iTunes store was connected. I have absolutely no idea what I did. Point is you should probably try those, turn it off then turn it back on & see if that helps. I really wish I could help. I know exactly how much of a pain this entire issue can be.. Good luck!

TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???

I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

My ipod 4 apps will not open i try to update and i get cannot connect to itunes store

My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

My iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store", my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"

my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"

Hello there, Nau1988.
The following Knowledge Base article should help with troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
In your case, focus on the section titled "Troubleshooting on an iPhone, iPad or iPod Touch", there are detailed steps here for working to a resolution of your issue.
Additionally you might want to review the recommendations in this article as well:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Cannot connect to iTunes Store - Windows XP, iTunes 10.3.1.55

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