Cannot get mts video files to play in Elements 11 organizer

Whenever I try to play an *.MTS video file in Elements 11 organizer I get a codec not installed error. I am using a Windows 7 PC running Windows 7 Home Premium. The same files played fine in the Elements 10 organizer. Also have no Thumbnails after import of the video. I can edit the videos in Premier Elements 11.

jgjgjfjf
What computer operating system is your Premiere Elements 10 running on? And, does your computer use a NVIDIA GeForce video card/graphics card?
IMPORTANT. Please read the Announcement at the top of this forum regarding the Premiere Elements 10 NVIDIA GeForce issue. That Announcement describes the problem and gives detailed information on how to deal with the situation.
Do you have problems getting a video display in the Edit area monitor for still and videos from other sources?
Also of importance in directing the troubleshooting are the properties of the Panasonic Lumix FZ150 video file that you are importing and the project preset that you are selecting to match the properties of that video. From what I have read of your camera, you could have MPEG-4, AVCHD, or MotionJPEG video compression. But, with that .mts file extension, that would suggest that your camera is set to record AVCHD. Is that correct? Are you sure of the file extension and video compression for the file?
The answers to all of the above will point us to the solution to your issue.
We will be watching for your results.
Thank you.
ATR

Similar Messages

Cannot get my Flash file to play on my website - pls help!

If you go to the website: www.rileyforjustice.com you should see my problem. The white square is my embedded flash swf file, but as you can see it isn't playing. In Flash, when I test the movie, it plays beautifully. When I put it on my webpage, it's just blank. What bothers me is that I embed Flash swf files frequently with zero problems. The only difference is that this is a video. Can anyone tell me what I am doing wrong?
The swf file is properly uploaded to my server. I've attached the swf file for reference.
The html is:
<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="320" height="240" id="FlashID" title="TDR">
                <param name="movie" value="intro2.swf" />
                <param name="quality" value="high" />
                <param name="wmode" value="opaque" />
                <param name="swfversion" value="9.0.45.0" />
                
                <param name="expressinstall" value="Scripts/expressInstall.swf" />
                
                
                <object type="application/x-shockwave-flash" data="intro2.swf" width="320" height="240">
                  
                  <param name="quality" value="high" />
                  <param name="wmode" value="opaque" />
                  <param name="swfversion" value="9.0.45.0" />
                  <param name="expressinstall" value="Scripts/expressInstall.swf" />
                  
                  <div>
                    <h4>Content on this page requires a newer version of Adobe Flash Player.</h4>
                    <p><a href="http://www.adobe.com/go/getflashplayer"><img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" width="112" height="33" /></a></p>
                  </div>
                  
                </object>
                
              </object>

If you look at both the file you attached and the file on the server, they are blank white screens. So the problem appears to not be with the embedding process, but with the file itself. Does the file happen to load something dynamically that you have neglected to include/upload? What you should do is get the swf to display properly via the address www.rileyforjustice.com/intro2.swf without the web page first. I'm pretty sure once you figure that out it will play in the page.

How do I get Elements 13 64 bit to play .mts video files with sound as they do in Elements 11 32 bit?

I have upgraded to Elements 13 64 bit from Elements 11 32 bit and .mts video files now play without sound - they still play perfectly with sound on Elements 11 32 bit.
Is there something that needs to be changed to get Elements 13 to play them with sound or have Adope simply hooped .mts playback in Elements 13 64 bit?
I am running on Windows 8.1 Professional with Media Centre on a Dell XPS15 and have Elements 13 64 bit and Elements 11 32 bit installed.
Adobe, how do I get the support that is supposed to be available for 90 days after activation?

Hello jl666,
I have noticed the same issue having upgraded to PSE13 64bit from PSE9 on Windows 7. This has been reported to Adobe in several forum threads and I have myself tried on three occasions to get Adobe Technical Support to acknowledge or respond to this issue, so far without any success.
Despite the fact that Adobe publically claims to support this format, I was told in my last chat with their technical support that I should buy Premiere Pro and that Elements has never and does not support any video data...
Unterstützte Dateiformate | Premiere Elements, Photoshop Elements
Here is my chat transcript which I attach in the hope that someone from Adobe will take this issue seriously and work towards providing a fix.
Sanyogita: Hello. Welcome to Adobe Technical Support.
Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
Jon Barber: Hello
Sanyogita: One moment while I look up your customer record.
Sanyogita: Please allow me a moment to search for the information.
Jon Barber: ok
Sanyogita: I can see you have PSE 13
Jon Barber: Correct and previously PSE 9 where everything worked fine...
Sanyogita: MAy I know which application are you using for >MTS files
Sanyogita: .MTS files
Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
Jon Barber: Organiser just double clicking on the file to play it. They play, but with no sound. When I play them in Windows the sound is correctly played
Sanyogita: In PSE 13 there is no provision of playing videos with sound
Sanyogita: You need premiere pro to play videos with sound
Jon Barber: Other formats are correctly played with sound.
Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
Jon Barber: This is nonsense!
Sanyogita: You should purchase Premiere pro for videos
Sanyogita: PSE 13 is only for photos
Jon Barber: Complete nonsense and not advertised in your documentation. Are you trying to tell me that no video files play with sound, because that is simply not true!
Sanyogita: Please purchase Premiere elements for videos
Jon Barber: Adobe sucks - I will pass your comments onto the appropriate forum threads and hope that other customers also let you know how they feel about this reduction in functionality from previous versions.
Sanyogita: previous versions of PSE never supported video application
Jon Barber: You are misinformed. These videos work fine on PSE 9 and most files still work on PSE13, just .MTS files have no sound
Sanyogita: I am sorry ,I am not an expertise in this product
Sanyogita: Let me connect you to that team
Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
Sanyogita: Please stay online I will transfer your chat now
Jon Barber: ok thank you
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Jayita Sen.
Jayita Sen: Hello. Welcome to Adobe Technical Support.
Jayita Sen: Please allow me a moment while I look into your account & verify the details.
Jon Barber: Hello
Jayita Sen: John we only support download & first installation of PSE 13
Jayita Sen: please contact the forums for further support
Jon Barber: This issue is mentioned in several forums and no solution has so far been forthcoming from Adobe.
Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
Jon Barber: By the way I did recently download and initally install PSE13 so according to your rules you should provide support.
Jayita Sen: Jon we don't support "Unexpected behaviours or how to issues"
Jayita Sen: only forums support it
Jon Barber: This is not a 'how to issue', it is a bug!
Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
Jon Barber: Frankly I find these support responses from Adobe shocking. What I expect to hear from you is 'thank you for highlighting this issue, we will work on finding a solution and get back to you and others with the same problem in the customer forums" Not an extraordinary set of excuses for poor software.
Jayita Sen: I am sorry Jon...but forums is where you can only get the support
Jon Barber: Customers having to help customers since clearly no-one at Adobe has a clue about their own product. How many customers do you expect to have in 12 months with this service?
Jon Barber: Goodbye - please contact me if you are geniunely interested in helping your customers rather than fobbing them off with excuses.

.mts file video won't play in Elements 10 Monitor Panel

Hi All
I am having trouble with .mts files. I have Premier Elements 10 on Win7 pc, and I have just, for the first time, opened .mts video files which were taken on my Lumix FZ150. When I drag the scenes onto the timeline then try to preview them I can hear the audio but the video in the Monitor Panel doesn't move, it doesn't play.
Is there something I am doing wrong?

jgjgjfjf
What computer operating system is your Premiere Elements 10 running on? And, does your computer use a NVIDIA GeForce video card/graphics card?
IMPORTANT. Please read the Announcement at the top of this forum regarding the Premiere Elements 10 NVIDIA GeForce issue. That Announcement describes the problem and gives detailed information on how to deal with the situation.
Do you have problems getting a video display in the Edit area monitor for still and videos from other sources?
Also of importance in directing the troubleshooting are the properties of the Panasonic Lumix FZ150 video file that you are importing and the project preset that you are selecting to match the properties of that video. From what I have read of your camera, you could have MPEG-4, AVCHD, or MotionJPEG video compression. But, with that .mts file extension, that would suggest that your camera is set to record AVCHD. Is that correct? Are you sure of the file extension and video compression for the file?
The answers to all of the above will point us to the solution to your issue.
We will be watching for your results.
Thank you.
ATR

I have a Mac 10.5.8 Dual. I cannot get any videos that I have stored to play. I have tried QT and then DL two out side players from apple site and then went to install and comp said can not be installed on this comp.

I have a Mac 10.5.8 Dual. I cannot get any videos that I have stored to play. I have tried QT and then DL two out side players from apple site and then went to install and comp said can not be installed on this comp.

When Microsoft decided not to support Windows Media any more, they made Flip4Mac available for free. If you have not taken advantage of that free download, this might be a good time.
It may not completely solve the problem, but your Mac will play more with the free player. No need to pay for the Upgrades.
http://www.telestream.net/flip4mac/

Elements 12 Organizer unable to preview .mts video files

I am using Adobe Photoshop Elements 12 and Premiere Elements 12 on Windows 8.1. I have the newest version of Apple QuickTime (7.7.6) installed.
I import .mts video files from my Panasonic Lumix DMC-GF1 for organizing along my still photos. I am absolutely certain that previewing the video files in Elements Organizer used to work fine at least before I upgraded from Elements 11 to 12. Maybe it also has been working in Elements 12, but I cannot tell for sure. Now, instead of a preview, I get the error 'The selected file cannot be played because your system does not have the required compressor/decompressor (codec) installed'. If I add one of these files to an Premiere Elements video project, however, the file plays nicely from the Premiere timeline.
I have tried downgrading my Quick Time versions all the way down to 7.3, with no result.
Does anyone have an idea what might be wrong?

I am using Adobe Photoshop Elements 12 and Premiere Elements 12 on Windows 8.1. I have the newest version of Apple QuickTime (7.7.6) installed.
I import .mts video files from my Panasonic Lumix DMC-GF1 for organizing along my still photos. I am absolutely certain that previewing the video files in Elements Organizer used to work fine at least before I upgraded from Elements 11 to 12. Maybe it also has been working in Elements 12, but I cannot tell for sure. Now, instead of a preview, I get the error 'The selected file cannot be played because your system does not have the required compressor/decompressor (codec) installed'. If I add one of these files to an Premiere Elements video project, however, the file plays nicely from the Premiere timeline.
I have tried downgrading my Quick Time versions all the way down to 7.3, with no result.
Does anyone have an idea what might be wrong?

Any way of getting Real Media files to play in Front Row?

I was just wondering if there is any way to get Real Media files to play in Front Row? I realise this is probably not possible, but I thought I'd ask people who know more about this than me!!
I do have Real Player installed if that helps......

Probably not right now. Since Front Row uses iPhoto to play slideshows, the DVD Player to play DVDs, iTunes to play MP3s and the QuickTime Player to play videos, there's no way now to change the default video player application. All of those connections are hard-wired into the software. Apple has not released any kind of SDK (software development kit) for third parties to add on to Front Row, so it would have to be an unauthorized hack to get another video player to run. I might suggest you send Apple some Mac OS X feedback and let them know you'd like to see third party add-ons to Front Row.
-Doug

HT3775 How do i open MTS video file from Panasonic gf5?

How do i open MTS video file from Panasonic gf5?

After you download a player(I recommend avplayerhd), you can try holding your finger on the file until you get a popup window asking what you want to open it with.

HT3775 how I get an .flv file to play on my Mac?

How can I get an .flv file to play on my Mac?

If all you wan't to do is view the .flv video file and do nothing else to it, video players like VLC and Niceplayer will do the trick. Installing the PERIAN extension to Quicktime will also do the trick.
http://perian.org/
http://www.videolan.org/vlc/
http://code.google.com/p/niceplayer/

Video files are playing audio without video (just a black screen)

Video files are playing audio without video. It just shows a blank screen. These same videos work just fine in Chrome, thogh.

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting

I have a new unlocked iphone3gs. I cannot get the video to work. When I try to record video I am not offered any options. It films until I tap the red button, but then everything just freezes. I

I have a new (from Apple) unlocked iPhone3gs. I cannot get the video recorder to work. When I take video I am not offered any options at the start or the end of filming. The screen freezes when I hit the red stop button. But that's it. I have to hit the home button to get out of that. And none of the v-recordings can be found on my phone anywhere.
Also I'm having trouble with Bluetooth. My Mac says it's paired with the phone, but the phone says not; even though It accepts the pairing code from the Mac. I'm getting very frustrated with these problems. I came on here to find the user manuel, but can only find the fingertip manuel and the product license manuel. Both of which I have in hard copy.
And the most annoying thing is the sound on the calls. I can hardly hear the caller.
Anyone got any helpful advice?
Thanks, Elizabeth

Robert or Elizabeth...
Sync media using iTunes, not Bluetooth.
When the screen freezes on the iPhone, try "resetting".
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
And this link is for the iPhone 3GS user guide > http://manuals.info.apple.com/en_US/iPhone_iOS3.1_User_Guide.pdf
Main iPhone Support > Apple - Support - iPhone
Serously doubt this is a "new" iPhone 3GS. More likely refurbished.

Can't open a .mts video file

I used to be able to open any video file just by double clicking on it's icon, usually opens MPEG Streamclip if it isn't supported by Quicktime. However, now I can't open a .mts video because it says I need MPEG 2 - Playback Component installed. I used to have that but it's disappeared for some reason. Is there another way to open a .mts video file?

Is there another way to open a .mts video file?
Have you tried changing the MTS extension to TS and opening the file with the QT X player?

MTS video files

How do I import MTS video files from my Sony Handycam HDR-CX160E into Premiere Elements Quick Editor?

Welcome to the forum.
Until just the other day, I had never heard of PrE Quick Editor, but it seems to be a limited program, sold from the App Store, for a Mac.
There might be some tips that can be extrapolated from this recent thread: http://forums.adobe.com/thread/1272658?tstart=30
Not specific to MTS files, the OP was trying to locate their media files in other folders, than those indicated by PrE Quick Editor. The extrapolation would indicate that the program definitely wants the media files in those specific folders.
If PrE Quick Editor will handle MTS files, I would Copy the entire folder structure, with the media files (all folders), to the My Videos folder, and then Import the media files from there. I do not know if PrE Quick Editor has the same naming conventions, as PrE 11 does, but in PrE 11, one would use Add Media.
Good luck,
Hunt

Need help with conversion progrma for MTS video files. Can't download videos from Sony TX-10 camera

Have new macbook pro 13". Can't download videos from our Sony TX-10 camera. I understand I need some kind of conversion program for MTS video files. Need recommendation for a good conversion program to convert the video files.
Thanks, chieftd

Well, sigh, that's not going to work.
I love how I can do months of research to choose the best camera for my needs and budget, which is NO easy task these days, but surprisingly find it on the unsupported list when it's a very popular camera. So, while it seems to support a whole bunch of other AVCHD options from Sony, not the NEX cameras.
The NEX cameras are the latest generation of mirrorless cameras (which, ironically, are great b/c they give dSLR quality still images while actually producing HD video that always records silently and stays in focus b/c it's mirrorless). The NEX 7 was just reviewed as Camera of the Year.
Bleh. Oh well. Maybe someday.
And, for anyone reading, Roxio Toast Titanium did convert it just fine but it took about 20 min or my time to set up a handful of clips and then a couple hours to complete converting them for the quality I was looking for. One was about 10 minutes of a kids' performance on Christmas and it took a long time. It's just not feasible given how many video clips I do with the camera a week - well, feasible when you consider all the cameras where this would be seamless.
Thanks for posting your reply - I appreciate it.

I have a JVC GY-HM100U and when I try to get the video files (MP4 format) off of the the SD card I get the error message OSStatus error -12909...any thoughts?

I have a JVC GY-HM100U and when I try to get the video files (MP4 format) off of the the SD card I get the error message OSStatus error -12909...any thoughts?

To be more precise: You MUST shoot in mov. Then drag the Clip bins from the card to you hard drive. Then drag the clips to FCP timeline and FCP asks you if you want to change to the right codec and of course you say YES. Now you can start editing. Can not be more simple. This camera was specially designed for use with FCP.

Cannot get mts video files to play in Elements 11 organizer

Similar Messages

Maybe you are looking for