Cannot open anything in photoshop or illustrator

Hi
In both programs i select File / Open and that opens up my Finder Window which shows me all my files on my desktop.
That window appears on my screen for about 3 seconds before i can select open any files....
I have uninstalled and reinstalled both programs through creative cloud and still having the same problem.
There is no issue with any paticular file i am trying to open.... its the actualy finder WINDOW that dissapears.
Occasionally photoshop will pop up a program error msg
Please help me fix?

ketzar,
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup

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