Cannot Open Attachments Outlook 2010

Hi,
I have a user that when she opens an Attachment she gets the error:
"the file is corrupt and cannot be opened"
When it is saved to the desktop it opens fine. When she logs into another PC it also has the problem, so it looks like a user based setting.
I've personally tried to open the same attachment and it opens fine on my PC (also using Office 2010). No other users (about 100 at this stage) have the problem.
I remember seeing this issue in Outlook 2003 where there was an option to turn down the security and then Outlook would open files without any issues.
Lastly, I know I can turn off protected view but I would rather not. It is a good feature and if more PCs break I don't want to be turning this off.

Hi,
From your description , I understand that the file is corrupt and cannot be opened but can be opened elsewhere.
Try the following steps:
1. Open Outlook 2010.
2. Click on File > Options.
3. Select Trust Center > Trust center settings.
4. Select Protected view.
5. Uncheck all the options under Protected View > OK.
6. Restart Outlook 2010 and try to open Outlook.
7. Once you have been able to open the Outlook, save it with Office new format.
8. Go to File > Options -> Trust Center -> Trust Center settings -> Protected View
9. Check all the options again under Protected View -> OK
10. Restart Outlook 2010.
Sincerely,
Harry

Similar Messages

In cannot open MS Outlook 2010 email hyperlinks to a Firefox window. Am I missing something?

Whenever I try to click on a hyperlink within a 2010 Outlook email I get this error: General failure. The URL was: "######". An error occurred in sending the command to the application.
Not much to go on I know, but I'm reading that my default web browser HAS to be IE. I don't like anyone telling me I have to use something when I really don't want to. I've been using Firefox for many many years and I want to continue. BTY, my OS is Windows 7.

The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
Follow the steps given below to resolve this problem
1. Recover Navigation Pane configuration file
2. Repair your Outlook PST file using Inbox Repair tool
3. Create a new Outlook profil and import data from the old PST file
4. Turn off Compatibility Mode
5. Start Outlook in Safe Mode
For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/

Outlook 2010 : Cannot start Microsoft Outlook. Cannot open the Outlook window.

Hi
Using Outlook 2010 with an Exchange 2003 back-end.
Already have an Outlook profile (created in Outlook 2003).
When launching Outlook 2010 I get:
"Cannot start Microsoft Outlook. Cannot open the Outlook window"
I've read several posts with this error message and a common "workaround" / "solution" was to run: “Outlook.exe /resetnavpane”
I tried that and it didnt resolve the issue.
The only way I found to resolve this was to create a new Outlook profile.
Launching with a new Outlook profile works fine.
- Is this a "known issue" ?
- Is there a way to diagnose / throubleshoot further without having to create a new profile?
Thanks
- AL

Hi,
Thank you for using Outlook IT Pro Discussions forum.
This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name
of your Outlook profile. Normally, we can resolve this issue by starting Outlook with the command
Outlook.exe /resetnavpane
or
creating a new Outlook profile.
Next time, you may also try to rename the profilename.xml from the folder first to see if the issue can be resolved:
Windows XP: C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Windows Vista, Windows 7: C:\Users\username\AppData\Roaming\Microsoft\Outlook
For more information, you can refer to this KB article:
Error starting Outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."
http://support.microsoft.com/kb/2022778
Best Regards,
Sally Tang

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profil

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)
OK. This is a new outlook setup on a laptop. The mail account is on a MS Exchange Server 2010. The user can log on to their laptop no problem with their AD login and password. To setup the outlook profile we have checked the name OK. When we click finish
and try to start outlook we get the above error message. It is driving me pots as I have tried also of things. I have tried to connect without catching the files. The error message then says that the Exchange Server is down, yet we checked the name OK and
I can log on to the MS Exchange server and see the setup.
What else is it that I need to look at as I have tried everything. I will add that they one service I see not running is the Exchange RPC service. If I try to start it, it fails saying Some services stop automatically if they are not in use by other services
or programs.
What can I do?

The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
Follow the steps given below to resolve this problem
1. Recover Navigation Pane configuration file
2. Repair your Outlook PST file using Inbox Repair tool
3. Create a new Outlook profil and import data from the old PST file
4. Turn off Compatibility Mode
5. Start Outlook in Safe Mode
For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/

Acrobat Connect Pro 7.5 will not open MS Outlook 2010

I have recently updated my OS to Windows 7. Acrobat Connect Pro 7.5 will not open MS Outlook 2010 with the preformatted email message after submitting via the Email Invitations button. MS Internet Explorer 8.0 goes to a blank page. Is there a compatibility issue with Acrobat Connect Pro 7.5, MS Outlook 2010, and/or Windows 7?

WhOaGRL86 wrote:
its been running for months, with no problem what so ever
You were running a non-Intel version on an Intel Mac. You might not have run into problems before but it was only a matter of time. You cannot run an old version and then install brand new versions of ProKit and QuickTime - it will just break.
So you can either reinstall everything from scratch and then just keep it as it is without ever installing software updates, or you can upgrade to FCP 7. I recommend the latter.

When opening my Outlook 2010 with new added e-mail account with Exchange Server, I have to click manually on my standard e-mail account for checking mail

When opening my Outlook 2010 with new added e-mail account with Exchange Server supplied by my employer, I have to click manually on my standard e-mail account for checking mail. Do I have to upgrade my Microsoft Office 2010 or how can I make my Outlook
2010 check all my four e-mail accounts without manually click on my accounts?
Sincerely
Ketil Hothorp

Hello Ketil,
Good Day...
Seems to be the Issue is Syncing emails, now I would recommend you to Remove and Add the Account and try and check if the emails are getting synced automatically.
Hope this is with Single User. If it is with Multiple Users then we need to check the permissions assigned.
Regards,
Praveen

"Internal Error Occurred" appears when .pdf is opened from Outlook 2010 email

"Internal Error Occurred" appears when .pdf is opened from Outlook 2010 email
I am absolutely pulling out my hair over this one!!
PC/Win 7 64bit/Adobe XI/Office 2010
I have tried Uninstalling and re-installing
I have tried using an adobe software removal tool
I have tried modifying the security settings in reader
I've tried running repair on MS Office
If you open the .pdf from an email directly, it opens Reader with the error "Internal Error Occurred"
If you drag and drop the .pdf onto the desktop, and then open it, it opens.
If you open Adobe Reader FIRST, then open the .pdf from the email, it opens fine.
ONLY when you open a .pdf from an email with Adobe Reader closed (so Outlook is asking AR to open first, and then present the .pdf) is it behaving this way.
Hypothesis: Outlook 2010 does not like to open Adobe Reader.
SO....tell me all of you brilliant geniuses? How do I solve this puzzle and become an end user's hero?
PS: WorkAround - the only work around I have found for this at present, is that the user first opens up Adobe Reader and lets it run in the background. I pinned the shortcut to his task bar to remind him.

I have uninstalled Adobe Acrobat Reader DC and installed Adobe Reader XI and everything works fine. This will be our current fix until a solution is found for the above error

Cannot open attachments with my firefox. my wife can with IE

with firefox I cannot open attachments in my emails. I have been forwarding these emails to my wife's email. She is using internet explorer by yahoo through AT&t and then I have no trouble opening them on her email.

hello jrhjmh, are you a yahoo mail user and does it work when you access yahoo mail through this link?: https://mail.yahoo.com/
<sup>reference: https://support.mozilla.org/en-US/questions/971042</sup>
I'm not sure as to what exactly is going on, but it looks like yahoo has changed something on their side that makes certain old urls/servers dysfunctional (you may be currently using those because you've bookmarked them before or through your history) - at least quite a number of other users have reported that...
<br>so using the generic address https://mail.yahoo.com/ as a bookmark should lead you to the current & working url.

Excel files are not opening in outlook 2010.

excel file is not opening in outlook 2010.
In outlook the excel attached file if its selected the preview is grayed out. not able to open it.
wat should be done to resolve it?

Hi,
Can you download the attachment to local and open it? Does other types of attachment have this issue?
Please check the following settings:
Go to File -> Options -> Trust Center -> Trust Center Settings -> Attachment Handling -> Make sure "Turn off attachment Preview" is not selected -> Click "Attachment and Document Previewers" button -> Make sure "Microsoft
Excel previewer" is selected -> OK -> OK -> OK.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 standard error cannot open the outlook window. Invalid XML.

I have a user that tries to open outlook and gets this error.
( Cannot start microsoft outlook. cannot open the outlook window. Invalid XML, the view cannot be loaded.

Hi,
Try starting Outlook with the /ResetNavPane command.
Steps:
Open the run box (Win-button + R)
Type: outlook.exe /resetnavpane
http://wikiclouded.com/cannot-start-microsoft-outlook-invalid-xml-the-view-cannot-be-loaded/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
George Zhao
TechNet Community Support

Email links in Firefox 5.0 will not auto open in Outlook 2010 AND Windows Live Mail 2011

Outlook msg: General failure. An error occured in sending command to the application.
Windows Line Mail: There was a problem sending command to the program.

Many thanks jscher2000, problem solved.
Firefox 5.0
Windows 7 Pro.
Outlook 2010
Windows Live Mail 2011
In the article, only plugin.disable_full_page_plugin_for_types was present. After resetting then closing Firefox, normal service was resumed.
Links now opening from Outlook 2010 and Windows Live Mail 2011.

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The information store could not be opened." [Office 2013/Office 365]

So here is the error in Outook 2013
"Cannot start Microsoft Outlook. Cannot open the Outlook window.
The information store could not be opened."
Very Very frustrating having spent three hours today reading forums, installing, reinstalling etc.
HELP?
1) I have completely un-installed and reinstalled Outlook 2013 (And also all of Office 2013)
2) Have blown away all profiles and created new ones.
3) Have blown away all Outook data files and starting from scratch
4) Have run /resetnavpane............in an attempt to rebuild the navigation pane
5) Have gone into Registry and deleted all remnants of previous Outlook installs, HKey_Local, System Current
config......Office etc.
6) I have spent hours reading online fixes/technet forums etc..............to no avail.
Please give more suggestions.
Thanks
Phil H Charlotte, NC

Hi,
Basically you have tried a lot but the issue still exists, now one more suggestion I can provide is to make sure Outlook is not configured to run in Compatibility Mode:
Take Windows 7 for example, in Start -> Type "Outlook" in the search box -> Right click on the "Outlook 2013" shortcut -> Click Properties -> Under Compatibility tab -> Make sure "Run this program in compatibility
mode for" is clear.
This method has resolved the issue for some users in this thread below:
http://answers.microsoft.com/en-us/office/forum/office_2007-office_install/cannot-start-microsoft-office-outlook-error-cannot/e75265b4-044f-4d92-a078-1acbf9ae34d6
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

I get the following error message when opening Microsoft Outlook (using Windows 7):
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file.
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst.
Quit Outlook and all mail enabled applications and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the inbox repair tool, see Help.
I have tried the suggested fix of using the start menu, clicking "run" and then typing in "Outlook.exe /resetnavpane" and it did not work. Do I need some sort of a longer path to make this work?
I cannot find the so called "inbox repair tool" and don't know how to use "scanpst.exe".
Are all my old email folders now lost? How can I start using my Outlook email again?
Thanks for any help. Susanne

It seems to me that your emails has not been lost, perhaps your outlook folder has been lost. to get your emails back you must try one of the following ways.
Use backup file, if you have kept it in another location.
if not then go to the:
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst."
and run the scanpst,exe tool to fix the outlook error on windows 7.
If this application is not working or giving error then use a powerful PST Repair tool. which ,may become helpful for
you.
Visit here to know more: http://howto.fixscanpstexe.com

8330 phone - cannot open attachments

On a 8330 model phone user cannot open attachments and 'more all' dosen't work. I also did not recieve test messages last night with small attachments .pdf, .xls, .doc. See below for more history....
Action Taken: Replaced phone x3. Removed user and re-added to BES x3. Checked all phone settings. Last phone issuance was last week, model 8330. User has not installed 3rd party applications or 3rd party email accounts.
Upon each new issuance, have verified all email is sending/receiving.
Any help would be greatly appreciated....
SC

hello,
I think you will find more useful help if you post your question on the "blackberry enterprise solution" board :
http://supportforums.blackberry.com/rim/board?board.id=BlackBerryEnterpriseSolution
the current board is read mostly by regular users and not BES admins.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Voice mail will open in Outlook 2010. The form region "UmOutllokAddinRA" cannot be opened.

I'm running Exchange Server 2007, Outlook 2010 and Lync 2010.
Unified Messaging is enabled. When a voice mail is left, the voice mail is delivered to my Inbox, but the message will not open. I get the error "The form region "UmOutllokAddinRA" cannot be opened. Outlook will use the default form instead."
If I have the Conversation History Add-in for Microsoft Lync 2010 enabled, I also get the error "The form region "IPM.Note.Microsoft.Missed.Voice.Region" cannot be opened. Outlook will use the default form instead." Disabling the
add-in clears the error.
Uninstalling Lync did not help so I'm not sure if that is the issue or not. I've tried reinstalling Outlook and Lync to no success.
Any thoughts?

I am getting the same thing with Exchange Server 2010, Outlook 2010, and Lync 2010.
It appears to be a client side error.
Anyone have any ideas on this?

Cannot Open Attachments Outlook 2010

Similar Messages

Maybe you are looking for