Cannot update Adobe Premiere Pro CC 2014

I am desperately trying to update Premiere Pro CC 2014 to version 8.0.2 but cannot do so through my desktop application.  Any thoughts on what might be happening?  Adobe is telling me that the software program is up to date even though it is version 8.0

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654

Similar Messages

  • Problem update Adobe Premiere Pro CC(2014)

    Hello,
    when I try to update Adobe Premiere Pro CC 2014 the system give me this error "Unable to extract the downloaded files. To download please selected try again. (U44M1L210)
    Nicolò

    We can't know anything. You have not provided any system info or the detailed error report from the "Learn more/ More info" link.
    Mylenium

  • Premiere Pro Update Failure: Adobe Premiere Pro CC 2014.0.1 Update Installation failed. Error Code: U44M2P7

    Hi,
    I can't seem to update Premiere Pro. I get the following message:
    Adobe Premiere Pro CC 2014.0.1 Update
    Installation failed. Error Code: U44M2P7
    Have tried the patch, no dice. Need to avoid re-install.
    Would like an Adobe staff member to step up and help out on this.
    Thanks

    U44.. update error http://forums.adobe.com/thread/1289956 may help
    -more U44.. discussion http://forums.adobe.com/thread/1275963
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Can't Update to Adobe Premiere Pro CC 2014.2

    Hello All,
    I've been trying to update Premiere Pro CC 2014.0 to Adobe Premiere Pro CC 2014.2 on my PC. Adobe Creative Cloud Desktop App is telling me it's up to date, which is incorrect.
    I followed all of the instructions on the help page entitled "Creative Cloud desktop applications listed as up-to-date when they aren't installed" (here: CC desktop lists applications as "Up to Date" when not installed). The issue continues.
    I need to open a project file saved in the most updated version of Premiere, so the issue is urgent for me. Any advice is welcome. Thanks!

    Hi Michael,
    I had a similar issue. I fixed it by signing out, then signing in to CC: Sign out, Sign in | Creative Cloud Desktop app
    See if it works.
    Thanks,
    Kevin

  • Why does Adobe Premiere Pro CC 2014 cannot detect and install BlackMagicDesign's UltraStudio 4k?!

    I have the new MAC Pro and I installed Adobe Premiere Pro CC 2014 few days ago.
    I have the UltraStudio 4K by BlackMagicDesign connected through ThunderBolt.
    BUT...
    Premiere Pro CC cannot add it to the device control.

    Did you install the UltraStudio Device driver before Adobe Premiere Pro CC 2014 or after it ?
    Martin

  • I just updated to Premiere Pro CC 2014 and it can't start up

    I just updated to Premiere Pro CC 2014, and now I am seeing an error message saying it cannot find any capable play modules. I updated the driver for my graphics card (Firepro), and tried running as administrator with no change. I am running amd fire pro control center which doesn't have the speed settings that is suggested for this problem. For some reason, the original Premiere Pro CC can still open (luckily). I looked up this problem on the on the support page, and it is listed, but when I click the link it redirects me to the start of the troubleshooting questions. I hope there is an answer to let me use the latest version of Premiere!
    [moving to Premiere Pro... JTS]

    Same here! Screen shot attached. I'm running the latest MBP with max specs. Anybody there @ Adobe.......?
    ***UPDATE*** - it's pretty easy to fix yourself. Just follow these helpful instruction on Creative Cow: Re: CC 2014 startup issues : Adobe Premiere Pro

  • Adobe premiere pro cc 2014.2 has stopped working error 1000

    I'm about to throw this desktop across the room. Please someone help me. When I was using this last week, it would close all of a sudden after a while. Now, it does it so quickly I can only save once. Can anyone help? It's going down hill and I've got deadlines.
    Thanks in advance,
    Leslie

    Adobe Premiere Pro CC 2014.2 is the version I am on.
    I am up to date on all updates.
    Windows 7 64 bit Enterprise
    It stops working with anything I do.
    This is the error message I get in the application log:
    Log Name:      Application
    Source:        Application Error
    Date:          4/27/2015 4:13:02 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      USDOE0042087DT.BECHTELJACOBS.ORG
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000016a0
    Faulting process id: 0x13a8
    Faulting application start time: 0x01d0812687cc6c6e
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\devenum.dll
    Report Id: cde2b72f-ed19-11e4-be69-005056c00008
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
        <EventRecordID>696921</EventRecordID>
        <Channel>Application</Channel>
        <Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.2.0.65</Data>
        <Data>5486db4a</Data>
        <Data>devenum.dll</Data>
        <Data>6.6.7600.16385</Data>
        <Data>4a5bded7</Data>
        <Data>c0000005</Data>
        <Data>00000000000016a0</Data>
        <Data>13a8</Data>
        <Data>01d0812687cc6c6e</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\devenum.dll</Data>
        <Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
      </EventData>
    </Event>

  • Adobe Premiere Pro CC 2014.2 Trial Version  - Error when importing mts and mp4 video files

    First time using Adobe Premiere Pro (and I'm using the trial version).  When I try to import an mts video file (and tried to import an mp4 file as well), I get the error: Adobe Premiere Pro CC 2014.2 has stopped working.  And then the program crashes. Please help.
    My computer specs: Windows 7 with Service Pack 1,Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.2GHz, RAM: 4.00 GB, System type: 64-bit

    Hi Catherine,
    Welcome to the Adobe forums.
    Please try the steps mentioned below and check if it works for you.
    1. Launch Premiere Pro and create a Project, go to File menu>Project Settings>Renderer and change the Renderer to Software only mode, delete previews if you get a prompt and then try to import the clip.
    2. If step 1 fails or the Renderer is already on Software only mode, go to Start Menu and search for Device Manager, go into Display Adapters and Right click on the Graphics card to select Update driver software option, on the next screen choose "Browse my computer for driver software", then choose "Let me Pick from a list..." option and from the list select "Standard VGA Graphics adapters. You might need to change the screen resolution of your screen and once done restart the machine again.
    Launch Premiere Pro and import the clip to check.
    Regards,
    Vinay

  • Adobe Premiere Pro CC 2014.0 has stopped working & Adobe QT32 Server CC 2014.0 has stopped working

    Hello,
    I just installed Adobe Premiere Pro CC 2014 as trial to see if its working on my system but as soon as i launch it, it crashes with the following errors on splash screen: Adobe Premiere Pro CC 2014.0 has stopped working followed by Adobe QT32 Server CC 2014.0 has stopped working.
    System Info:
    Windows x64 bit
    16GB RAM
    Intel Core i7-4770 CPU @ 3.40GHz 3.39GHz
    NVIDIA GeForze GTX 660 (fully updated)
    I turned off Windows 7 Sync Center (suggested in adobe forums) but it didn't help.
    I tried running it as administrator, and playing with the permissions but nothing helped.
    Please help me with my problem.
    Thank you,
    James

    I have the same problem too.
    I try format pc ans reinstall win7 64 bits totally clean, but nothing...
    Drivers are update, intel i7,nvidia gtx 760,all works fine in all aplications and games.
    When open media encoder or premiere or after effects crash is startup and show message adobeqt 32 stoped.
    The sp1 are install too.
    I think what adobe cc 2104 fails hards and adobe needs fix this.
    The solutions how reinstall or update drivers not work, fix a problem please.

  • Adobe Premiere Pro CC 2014 keeps lagging and crashing

    My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
    Specs:
      Model Name: Mac Pro
      Model Identifier: MacPro6,1
      Processor Name: Quad-Core Intel Xeon E5
      Processor Speed: 3.7 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 10 MB
      Memory: 16 GB
      Boot ROM Version: MP61.0116.B05
      SMC Version (system): 2.20f18
      Illumination Version: 1.4a6

    Hi Dana,
    Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
    Check if that works or not.
    Are you using any third party plug-in's for Premiere Pro?
    Thank You
    Arjun

  • Adobe premiere pro cc 2014 - constantly crashing

    Naturally, my project is under deadline..
    My system is running OS X 10.9.4 (13E28)
    late-2012 MacBook Pro Retina
    2.6 GHz Intel Core i7
    16GB 1600 MHz DDR3
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M
    768Gb Flash Hard Drive
    My project consists of DSLR footage (h.264 compressed files) and Zoom H4N Audio (.WAV files)
    Even after spending most of Thursday and Friday on the phone with Adobe support; deleted all files from media cache, re-imported project, waited for premiere to re-conformed footage, etc..
    ...I still find my project loading sluggishly.. like it takes 15 minutes until video clips in the sequence will fully loads & appear in the project window... it becomes momentarily operable before quickly becoming inoperable as the video and audio no longer playback or respond to the cursor.
    At that point  (when playback no longer works) I can still save the project.
    It seems as though the software loses the dynamic link between the footage as it completely goes black.
    Then when I try to exit Premiere CC 2014.. the program locks up and crashes with no report.
    The crash reports I have are from a few days ago when they first began and before they stooped generating reports.
    Majority of the errors were:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    It also crashed a few times with the following errors:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fbfdef0
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    Any help would be greatly appreciated!

    First I must say.. ADOBE PREMIERE PRO CC 2014 is glitchy as hell (and in my three weeks editing a documentary or rather two weeks bc I lost an entire week due to this issue) I have come to learn and identify some workaround solutions..
    Here is what I originally wrote after speaking to five different Adobe engineers...
    It is only an issue with PrCC2014 and the temporary solution before the upcoming update is to...
    1) Go into Preferences... Audio... and UNCHECK the box next to "Maintain pitch while shuttling."
    [this is a new feature in PrCC2014 that is processor intensive, causes audio dropouts, and is a major player in why the playback suffers]
    2) Go into your sequences settings for each sequence you have for DSLR footage and change the Editing Mode preset to "CUSTOM"
    3) Next scroll down to Video Previews and change the preview file format to "QuickTime" and the codec to "Animation."
    4) Uncheck the box  next to "Composite  in Linear Color (requires GPU acceleration or max render quality).
    [this is another new feature that is also processor intensive & is also a key suspect to the problem]
    THE KEY TO FIXING (temporarily) THE BEHAVIOR
    When your computer begins to show signs of the glitchy - sluggish playback behavior..
    Stop.. go back into your SEQUENCE SETTINGS and change it to a different EDITING MODE (only temporarily) and click OK.
    You could change yours from ProRes to CUSTOM (as indicated in step #3)
    Next a prompt will pop up asking you...
    Click okay then immediately go back to SEQUENCE SETTINGS and change it back to your original setting, in your case, ProRes.
    Somehow, by DELETING those PREVIEW FILES it essentially resets the issue... until the dreaded glitchy behavior returns.
    I have had luck with this trick and hopefully you will too..
    Cheers!

  • "Adobe Premiere Pro CC 2014.1 has stopped working"

    I'm on a Windows HP ProDesk PC trying to open a file from my external hard drive that I created on my Macbook Air laptop. When I open the file, I'm able to get past the window that says it's locating the media, it loads the sequence timeline, it loads the project assets panel, and then it crashes: "Adobe Premiere Pro CC 2014.1 has stopped working."
    I've tried running Premiere in compatibility mode (setting to Windows Vista and Windows 7), but that yields the same results. I'm going to attempt to update the graphics card driver to the latest update to see if that does the trick.
    I'm running:
    Windows 7 Professional, Service Pack 1
    Intel Core i5-4570 CPU @ 3.20 GHz
    64 Bit Operating System
    Intel HD Graphics 4600
    Any assistance would be greatly appreciated!

    No guarantee that this will work for you, but I went to Intel's website (Intel® Driver Update Utility for graphics drivers) and downloaded the updated driver software. Hope that helps!

  • Adobe Premiere Pro CC 2014.1 (graphic adapter problem)

    "Adobe Premiere Pro CC 2014.1" but I downloaded the trial version; When I run the program, "Adobe Pro could not find any capable video play modules. Plasa video display drivers update ans start again" as a window opens.
    Then the program shuts down.
    I need your help in solving the problem.
    Goodbye ..
    "Adobe Premier Pro CC 2014.1" deneme sürümünü indirdim ama; Programı çalıştırdığımda, "Adobe Pro could not find any capable video play modules. Plase update video display drivers ans start again" şeklinde bir pencere açılıyor.
    Daha sonra program kapanıyor.
    Problemin çözümü konusunda yardımınıza ihtiyacım var.
    Hoşçakalın..

    Dual video problems - Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Errors opening a project in Adobe Premiere pro CC 2014 from previous version

    Hello!
    I have a problem with Adobe Premiere Pro CC 2014. I use Adobe to edit my film project and from the last time I updated the CC to CC 2014, it shows me an error message (Pic nr 1). When I want to continue and save that, Premiere CC 2014 shows me another message(Nr 2). but next time when I want to open that, it's impossible ... (Nr 3).
    I didn't change or remove anything. The problem started after I updated the program. Even now that I want to open the project with previous version of CC 2013, its showing me the same errors...
    Do someone have any idea about it?
    Thanks

    Try this:
    Error "This project contained a sequence that could not be opened" 

  • Adobe Premiere Pro CC 2014.2 Unusuable - Crash

    Hi, just updated to Premier Pro CC 2014.2, and it's unusuable.
    Drivers all updated, Windows 7 Pro. Intel Core i7 8GB Ram 64 bit
    Application crashes within usually 1-2 minutes of launch at random moments:
    Import transparent PNG 900px wide - instant crash
    Import non transparent PNG similar size - no instant crash, can add transitions, but crashes within 2 mins
    Import video sequence - instant crash on preview in media browser
    Create colour matte - instant crash
    Examples as follows:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000004
    Faulting process id: 0x1ff8
    Faulting application start time: 0x01d0297d48ce56a9
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8
    Exception code: 0x40000015
    Fault offset: 0x00000000000b7a16
    Faulting process id: 0x83c
    Faulting application start time: 0x01d0297bd75304ee
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\igdrcl64.dll

    Hey Nick,
    I had exactly the same problem. Crashes after 1-2 minutes of random activities.
    I ended up going down to 2014.0 and then upgrading to 2014.1. Everything is working perfectly now.
    If you are interested to do the same you can go here to get 2014.0: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    And then here for the upgrades: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
    Make sure you read the instructions carefully. The 2014.0 link does not work unless you follow the steps.
    Here are my specs and error.
    Win8.1,  2x Gforce Titan Black, Intel i7-4960X @ 3.60GHz, 64GB
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: ntdll.dll, version: 6.3.9600.17476, time stamp: 0x54516b13
    Exception code: 0xc0000005
    Fault offset: 0x0000000000037049
    Faulting process id: 0xc54
    Faulting application start time: 0x01d028ef6b52f9d8
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: bd89d792-94e2-11e4-828a-54271e6b4262
    Faulting package full name:
    Faulting package-relative application ID:

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