Certificate not refunded in full after order cancellation

Hi, I have 2 orders that both used certificates, but the certificates were not refunded in full after I cancelled those 2 orders.
Order Date: 06/02/2015
Order Number: {removed per forum guidelines}
Order Date: 06/26/2015
Order Number: {removed per forum guidelines}
I only got about half of the certificates used for each order back so far. I called the customer service twice and the agents were all saying those certificates should be posted to my account within 5 business days.
For the 1st order, $205 certificate was not refunded.
For the 2nd order, $100 certificate was not refunded.
So far I still haven't got the certificates back.

Hello onlyurei,
Welcome to the Best Buy forum!
It can usually take about 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a cancellation or return, and from what I can see after reviewing your account, it has been more than 6 business days since both of your orders were cancelled. To go over your account with you to ensure it is up-to-date, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Returns When a My Best Buy™ Certificate was Used
Thank you for taking the time to connect with us and for being a My Best Buy™ member.

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