Change Request - CHARM
I'm unable to reject Change request in CHARM (Solution Manager).
When I click on action...i'm getting "There are no actions in the worklist". Any suggestions.
Maybe the Change Request, which cannot be approved/rejected by you, is assigned to another IBASE-component or is created with another subject (e.g. development correction instead of urgent correction).
You need corresponding authorization roles for the project (created for the Ibase component) and the different subjects.
Did you start transaction SU53 directly after getting the message concerning missing authorizations / directly after approving or rejecting the Change Request?
You will get more details about the authorization objects, which don't fit.
best regards
Horst
Edited by: Horst Förster on Nov 8, 2011 7:25 AM
Similar Messages
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ChaRM: approving of a change request by various list of end users
Dear, experts.
Can I customize ChaRM so, that before initiating change request a support message should be approved by by various list of end users depending on component (component A - list 1, component B - list 2)?
For example some end-user wants to change established business-process. In this process are involved other end-users, so to trigger changes he have to ensure that other end-users are agree.
can you suggest any profitable solution?
thanks in advanceHey talgat,
what you need is an action that uses pfac (it s a transaction for defining rooting rules). Thanks to this transaction you can define rules that will be based on different fields of ticket od crmd_order to assign the right person to the ticket
There is a standard action that does those kind of things called SLFN0001_ADVANCED_FIND_PARTNER of action profile SLFN0001_ADVANCED available in transaction sppfcadm. You ll notice that this action uses rule id AC13200137. Well you ll need to define your action that will be alike with your own rule that you ll have predefined in transaction pfac.
Use a copy of the standard rule AC13200137 to do your own; it will ease the task for you.
PS: this link could maybe help your understanding
Support Team Determination
Hope this helps
Regards
Khalil -
ChaRM: Customizing of Change Request (IBase/Component)
Hi!
By creation of Change Request the value "IBase / Component" should be filled.
The default values here are: "0" and "0".
Has some one already customizng experience here?
I would like to change the value to e.g. "1" and "314" (my productive IBase).
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regards
H. ThomassonHi Holger,
I am not sure about CHARM.
But since CHARM is also based on Service Desk functionality, may be the transaction IB52 can help you.
Executing IB52 transaction, will take u to a screen from where u can select your Installed Base using value help. In most of the cases, there will be only one option.
Just select that iBase, in the following screen, you will be able to see all the attributes of your installed base in the Text tab of the lower right part of the screen which is editable. Here you can make the required changes as you wish.
Reward for helpful answers.
best regds,
Alagammai.
Edited by: Alagammai Arunachalam on Sep 25, 2008 12:28 PM -
Change Request TAB Missing in SOLAR_PROJECT_ADMIN - CHARM
Hi All,
We are in process of configuring Chage Request Management(Charm).we created a maintenance project and added the ogical component.but unable to activate charm. because the CHANGE REQUEST TAB is missing.
We have followed the steps in SPRO and also followed the NOTE : 903527 except importing the picelist attached but still unable to see the TAB. Our SOlution Manager is at EHP1 sps 2
ReddyHi
Have you activated this bc set and performed in the initial basic settings in SPRO.
SOLMAN40_CHARM_BASICFUNC_001
check this blog
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Regards
Prakhar -
ChARM - Change Request status issue
We are currently testing our ChaRM processes. The biggest issue we have with the ChARM system is that transports associated with a Change Request are being imported into subsequent systems regardless of the status of the change request.
For instance...
If I have 5 transports (each having their own change request) in which all 5 have been released from development and have been imported into the quality system. It seems that from this point on, if 3 of the 5 change requests have their status changed to "testing completed", the production import should only import 3 of the 5 tranports. We assumed that if the other two did not have a status of testing completed, they would not be allowed to be imported into production. This causes an issue because all 5 tranports will move to quality and subsequently move to production regardless of the status of the change request. All 5 of these tranports are also on the same maintenance cycle.
Is this the way the system is supposed to work? If so, how do we utilize ChARM in a continuous maintenance production environment?
Your response is appreciated, Thank You for your help.Thanks for the update.
So, I guess my next question would be if Change requests and their associated tranports can be moved from one maintenance cycle to another after they have been submitted and released from Dev. My concern is that in our normal production release environment has tranports that pass testing requirements at different times.
For example, Lets say that we release transports into our production system, or "set to go live" for a scheduled import on Tuesday and Thursdays at 5PM.
On Monday, I have 5 transports from 5 different Change Requests that I develop and release the DEV environment. On Tuesday, 3 of the 5 transports have been successfully tested and are cleared to go to Production, however 2 of the Change Requests did not have testing completed.
Is it possible to move the 2 transports to a subsequent maintenance cycle so that the first 3 that successfully passed testing can proceed to go live and import on Tuesday at 5PM?
My concern is that we do not always know upon development release when the Change Request and associated transport will be permitted to go to production.
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Restriction of Change Manager access to his own change request (Requestor): Charm
Dear All,
I have authorization question on Charm.
Senario : If the a Person having Chnage Manager technical (PFCG) role raises a Change Request (Requestort) and selects the change manager as someone else. Can the Requestor of this CR, approve the CR (or do modification) as he/she has the Chnage Manager technical (PFCG) role?
If yes, how to restrict this?
FYI : Solution Manager 7.1 SP08
Thanks & regards,
Shruthi WalikarHi Shruthi,
Below blog will help you
New ChaRM Feature with SP 10: Enhanced Approval Procedure Functions
Thanks
Prakhar -
Number range problem for change request in CHARM
Hi guys,
Currently i am working on CHARM implementation and i have a doubt when i create a customised change request(ZDCR) a number is getting generated (e.g 8000000791) before saving the document.but when i come out of the CR without saving and try to create a new CR it is taking the next number. i.e 8000000792
Now i dont want the number to be skipped to the next number if it is not saved, kindly give your valuable inputs.
Regards
RajuDear Fr,
In SPRO
Select the transaction type which you have created now
go to change mode
search for the box WITH TITLE TRANSACTION NUMBERING
now deselect early no assignment.
whenver you press the save button only then
you wil have a new no generated.
PLEASE REWARD POINTS -
Create Change request in background ChaRM
Hi All,
My requirement is to create Change request in mass in background. Is there any function module or BAPI which can be used for this purpose. I am looking to create Ur*ent correction, Normal_correction as well as administration changes with this method.
Regards,
SmitaI could able to create a CR and do my POC with the help of below function module.
SOCM_CHANGE_REQUEST_CREATE_RFC
Now I can built program to make CR of different type on top of it.
Thanks
Smita -
CHARM - Ibase while creating change request document
Dear All,
When we open the transaction, crmd_order to create change request, the ibase / component came by default as 0 / 0. I want that field to be blank, so that we can make that as mandatory field.
regds,
CBHi Yunus,
Your probably have changed the transaction type SLFN to a the customer namespace Z or Y. If this is the case you MUST also "Define Mapping Rules for Copy Control".
Goto SPRO -> SAP Solution Manager -> Scenario-Specific Settings -> Change Management -> Change Request Management -> Extended Configuration -> Change Transaction -> Change Transaction Types -> Copy Control for Change Request Management -> Define Mapping Rules for Copy Control.
Once at this point in the IMG make a copy of SLFN -> ZLFN. This will resolve your problem.
Kind regards,
Latief -
CHARM: Automatic assignement for IBase/Component in Change Request
Hi!
By creation of Change Request the value "IBase / Component" should be filled.
The default values here are: "0" and "0".
Has some one already customizng experience here?
I would like to change the value to e.g. "1" and "314" (my productive IBase).
Thank you very much!
regards
H. ThomassonHi Roel,
many thanks for your response. You talking about service desk issue.
Unfortunately we do not use service desk and create the change requests manually.
As I mentioned of great interest were the issue with customizing of layout and actions within Change requests and documents.
Here some examples:
automatic assignement of change manager to the change request
automatic assignement of Ibase to the change requests
Do you know the customizing procedure here (tcode, documentation) and can help?
Thank you in advance
H. Thomasson -
SolMan 4.0 CHaRM / CRMD_ORDER: Authorize Change Request by CALL TRANSACTION
After creating a Change Request I need to execute the <b>action "Authorize"</b> by some kind of CALL TRANSACTION but until now I have not found a solution for this. There are a few forum questions similar to this one but all I've seen are still not answered.
The problem is caused by the <b>Toolbar Control</b> in screen "Edit: Normal Correction nnn": the dropdown and select actions are not recorded by the Batch Input Recorder and are not executed, the following function code "SAVE" therefore does not work as needed (thus creating the CRM service process and Task List).
To find out what the <b>event handling</b> really does in order to make SAVE work is handicapted by this: I have not been successful in debugging the execution of the event handler.
Before I start to search for more details (which might turn out as a very time consuming advanture) I would like to ask for some help of you. If you have any idea on how to solve the problem, sharing your expertise would be appreciated. Thank you.No further interest in this topic
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ChaRM - Change Request where to raise? Is it in Satellite system or Solman
Hi Friends,
For creating the change request( TCode: charm_create) is it necessary to login to solman & then raise CR ?
Is is possible to raise Change Request in satellite systems ?
If I have done development configuraion in BI & Now I want to move it to QA. What is the process steps for the same?
Many Thanks
Praveen Khi
Change Request have to raised in Solman. You might be aware all change requests will be connected to a maintenace project / Implementation project in Solman.
In that project, your satellite system landscape have to be maintained.
refer the below help doc for the process flow
[http://help.sap.com/saphelp_smehp1/helpdata/en/2b/614e1cb8204f35b477eac703073589/content.htm]
Suppose for doing a configuration change in your BI system, you have a raise a CR in Solman and choose the appropriate maintenance cycle of BI landscape and continue process. Refer the solman rkt documents also.
regards
Naveen -
ChaRM change request/transport sequencing
hi everyone,
how is everyone keeping track of the sequence needed to bring change requests production?
Also, what happens if there is interdependencies between the changes made in two change requests? For example a change in A relies on B, and a change in B relies on A. If this was the situation, you wouldn't be able to bring A or B in first. How would this be corrected?
regards,
Jasonhi
Change Request have to raised in Solman. You might be aware all change requests will be connected to a maintenace project / Implementation project in Solman.
In that project, your satellite system landscape have to be maintained.
refer the below help doc for the process flow
[http://help.sap.com/saphelp_smehp1/helpdata/en/2b/614e1cb8204f35b477eac703073589/content.htm]
Suppose for doing a configuration change in your BI system, you have a raise a CR in Solman and choose the appropriate maintenance cycle of BI landscape and continue process. Refer the solman rkt documents also.
regards
Naveen -
ChaRM : Update decision date and implementation date in Change request doc.
Hi,
I've created change request document from support message document.Then change document was created when i authorize the change request document.
When Change request document is created, decision date and implementation date is empty.
1.How can i configure the decision date to be automatically capture when change manager have authorize the change request?
2.How can i configure implementation date to be automatically capture when change document have been confirmed?
regards,
BiahHi,
Go to the transaction code MASS and enter the OBJECT TYPE as BUS2032 and enter
It will lead you to the next screen where you can find the Table and Field TABS
Select the SALES ORDER HEADER DATA and choose the fields data and choose the fields PRICING DATE and BILLING DATE and execute
In the subsequent screen you can see the selection screen where you can enter all the Sales documents for which you want to change
Key in all the documents and execute
Now change the date as per your requirement and check the effect
regards,
santosh -
Help me configure Change request management !!!
Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) <b>Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).</b>
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
<b>Plz let me know what do i do to set the change request client to 200??</b>
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
<b>Any other method that u can recommend ??</b>
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
<b>what is your kernel patch levels in sateliite and solman systems.</b>
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
<b>dont u think these RFC destinations might interfere with each other??</b>
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
<b>All the contributors would be handesomely rewarded with points .</b>Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
<b>1.Define Transport Routes for System Landscape</b>
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
<b>2. Activate Extended Transport Control</b>
The CTC parameter should be '1'
<b>3.Configure Transport Strategy</b>
Deactivate the QA Approval.
<b>4. Activate Trusted Services.</b>
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu
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