Cisco Interaction manager (Web Chat) issue
Dear All
We are facing an error in CIM 4.4.1 that only one of the agents cannot handle more than two chats. We have set the value of maximum chat per agent to Four.
we have configured only one department and one queue. Rest of agents are getting chats normally. Anyone experienced and got its fix.
Hi laranoueir
I did not try integration however i saw the procedure of integration (CIM with UCCE) in the installation guide of CIM. You can check that guide, if do not find it in your guide let me know i will share guide with you.
Similar Messages
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New Entry Point in Cisco Interaction Manager
I have created a new Entry Point in Cisco Interaction Manager for web chat. I used a new Queue and a new Script for the que script selector. I added a new ICM queue script for the chat, a new Dialed Number / Script Selector. When I test the new chat, the entry point works and shows the new entry point name in the CIM agent, but it still queues to the existing queue in ICM, not the new one. Anyone have any idea what I might have missed?
Thanks - KeithHey Lara, the emails are not getting queued because they are abnormally handled after success path of Queue to skill group.
please add a wait node, after success path of queue to skill group. set time in wait node to max time you want emails to stay in queue. may be after this you can use another queue or send some label back to CIM, which matches to non IPTA group on CIM.
the same is applicable for Chat as well.
coming to the point at the subsequent chat not routing to the same agent, this one depends on max concurrent task you configure in CIM for Chat queue.
there is config tab in each ICM integrated queue called "Concurrent task limit", this is the one deciding factor on how many concurrent task for each queue an agent can handle.
please try and let me know if that works.
regards
Chintan -
Cisco Interaction Manager with Finesse 9.1.1
Is it possible to place Cisco Interaction Manager in finesse desktop container as a gadget?
As I have tried to do that but CIM login interface is not displayed on finesse desktop, instead I am getting white display'I just tested this. If i login as an agent i see the gadget but if i login as supervisor, i do not see the gadget.
Couple of additional questions.
1. How to get this gadget in the home page and not in a seperate Frame
Answer: Need to add the gadget commands under the supervisor frame as well.
2. how to pass the username and password that i enter initially in the finesse login page to CIM?
BTW, this is for PCCE 9.0.3 and CIM 9.0.1 (not integrated yet)
-senthil -
Cisco Interaction Manager Kick out Agents
Good day,
recently we have noticed, what our contact center agents have following issue, while working through the web based Agents Console in CIM sometimes they are kicked off from the system and it is getting annoying. This problem doesn't occure periodicaly - some days Agents Console is working fine, but some days system kick off agents numerous times.
Maybe someone had same issue and knows, what could be the problem and give the solution for it?
Your help is very appreciated.
Thank you in advance.
BRG,
AndreyHi laranoueir
I did not try integration however i saw the procedure of integration (CIM with UCCE) in the installation guide of CIM. You can check that guide, if do not find it in your guide let me know i will share guide with you. -
Cisco Interaction Manager and PCCE
Having an issue trying to integrate CIM 9.0(2) with PCCE 9.0(4).
Emails are not being delivered to integrated queue's. Looking into the DB the activities are not being queued to CCE at all.
TAC is following the path that this is related to ECC variables being mis-configured.
Only issue is that since this is PCCE, ECC's are configured with deployment scripts and cannot be viewed or modifed since the tools are removed.
Did a full- reinstall (This was a new install the begin with), after running the integration wizard, and going to the queue properties, then to the ECC variables tab, and recieve a message that "CIM has detected ECC variables have been deleted from UCCE, and thus have been deleted from CIM".
Has anyone seen this before?defiantely looks database issue, i wonder how the integration wizard ran without any issues.
since it has already ran once, i think you will not be able to run it once again and you have to tweak the config from system console.
to prove further, can you please zip the full log folder and share it here.
also please attach the DB config screenshot if possible.
for that you have to login to system partition and explore under,
system --> partition --> <whatever partition>-->database tab under properties.
screenshot is attached for the reference.
regards
Chintan -
Cisco Communication Manager Cluster Licence Issue
Dear forum participants,
In my network I have cucm 9.1.2 with the license for 180 phones. I plan to buy the server and CUCM 9 and to make a cluster. please, tell me, what else licenses I need to buy.There is no longer a server node license, so nothing. It's important to understand that you actually have USER licenses, not device/phone licenses. The UCL/UWL license is consumed by an End User account based on the capabilities/products they are consuming. If you fail to properly associate a device to an end user it will consume a user license all on it's own. For many users who have more than one capability, this wastes licenses. For example, UWL Standard also entitles a customer to a CXN mailbox; however, if the phone isn't set with the correct Owner User ID that matches the alias of their mailbox, two licenses will be consumed instead of one.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.html
Please remember to rate helpful responses and identify helpful or correct answers. -
Hi,
We have Cisco Interaction Manager 9.0 which is integrated with UCCE 10.0, while agents are supporting customer with web chat, when they minimize the internet explorer, customer sends message in the chat, it is not poping up automatically.
Any idea where to set this option.
with Regards,
ManivannanHi Sakthidharan acc,
you have to go like :
zitem_save_popup is a type ref to IF_BSP_WD_POPUP and write the event on popup closed, and also create it and also you can write some logic here.But do some change in your code like:
lv_title = text-003.
if zitem_save_popup is not bound."===================================>
zitem_save_popup = comp_controller->window_manager->create_popup(
iv_interface_view_name = 'MainWindow'
iv_usage_name = if_bsp_wd_window_manager=>co_own_window
iv_title = lv_title ).
zitem_save_popup->set_on_close_event( iv_view = me iv_event_name = 'POPUP_CLOSED' ).
endif."===================================>
* Open Popup
zitem_save_popup->open( ).
Here 'POPUP_CLOSED' is the event that will be triggered when popup will close.
Regards,
Vishal. -
[announce] PortalStudio 2.0 with Interaction Management
MONGOOSE TECHNOLOGY ANNOUNCES PORTALSTUDIO 2.0 WITH INTERACTION MANAGEMENT
Vendor-neutral portal platform now includes RealCommunities 2.0
collaboration applications and Interaction Management Web services
Houston, October 22, 2001 - Mongoose Technology, Inc., the company that set
the benchmark for Portal Lifecycle Management and the first company to
deliver a complete J2EET-based portal design, assembly, deployment, and
management solution, today announced Mongoose PortalStudioT 2.0. The
product, which provides an integrated development environment and portal
platform, now includes Mongoose RealCommunitiesT applications and
Interaction Management web services for online collaboration. Using Mongoose
PortalStudio and Mongoose RealCommunities, companies can incorporate
Interaction Management into their portals and Web sites to increase employee
productivity, enhance partner effectiveness, and build customer loyalty.
Delphi Group has defined Interaction Management: "Interaction management
refers to web applications used to cultivate relationships among portal
constituents. These person-to-person web services facilitate group
formation, enhance team collaboration, and empower knowledge exchange
between employees, customers, partners, and suppliers. Interaction
Management helps organizations capture and retain intellectual capital,
reduce employee turnover, increase team productivity, and build customer
loyalty."
"Interaction Management is a critical component of any portal strategy, and
necessary for effectively nurturing online community and user
relationships," says Nathaniel Palmer, Chief Analyst at Delphi Group. "In
PortalStudio, Mongoose provides the first comprehensive set of web services
for interaction management, within a application framework specifically
designed for deploying and managing portal components."
"We provide enterprise applications to the health care industry and
international retailers" said Brian Fox, Vice President of
MySoftwarePartner. "Our customers must provide timely and accurate
information to consumers and to government agencies. We are using Mongoose
PortalStudio to provide more useful information by aggregating our systems
with other corporate applications in the Enterprise Portal. We are
incorporating RealCommunities collaboration applications to improve customer
support and to reduce the cost of gathering and reporting consumer data. "
PortalStudio with Interaction Management
RealCommunities collaboration applications are modular WebComponentsT of the
PortalStudio platform that can be embedded into any Web site or portal. They
are supported by RealCommunities Web Services that provide open API's to
gather, store, and act upon person and activity related data.
"Interaction Management is the set of person-to-person web services that
support online relationships and transactions," says Mr. Palmer. The
RealCommunities Web Services are based on the Mongoose 12 Principles of
CollaborationT, and include Identity, Groups, Reputation, Environment and
Communication.
RealCommunities WebComponents provide structured interactions to support
group goals. These collaboration capabilities can be incorporated into new
or existing portals and Web sites. RealCommunities WebComponents include:
Expertise & Skills Directory - This application facilitates the search
for a person or a group with the expertise, skills, service capability, or
reputation matching the user's needs.
Engagement & Feedback - After identifying an appropriate individual or
group, the application allows the user to negotiate an agreement for a
consultative or service relationship with the provider and subsequently to
rate the quality and usefulness of the provider's services.
Messages & Chat - These WebComponents provide Message Boards, Chat, and
Instant Messaging
Question & Answer - This post-a-question and get-an-answer mechanism
can be a public or private dialog and is used for self-help and support
applications.
File Sharing & Collaboration - Users can access content from WebDAV
(Web-based distributed authoring and versioning) clients and DAV-enabled
software packages such as Mongoose PortalStudioT, Microsoft® Office XP,
Microsoft® Web Folders, Adobe Acrobat®, and Macromedia Dreamweaver®. Thus a
Word® user can directly open documents that are stored in PortalStudio-based
portals.
Review & Recommend - This facility enables community members to provide
opinions and ratings, look at what others are saying, and view a composite
score of any participant or document.
Rewards & Incentives - Reward employees, partners, or customers who
participate in desired online activities. The application can be configured
to promote loyalty by providing incentives and rewards for desired
behaviors. The rules are easy to configure and change as business needs
evolve.
Tests & Polls - This utility enables a service provider or group leader
to ask questions of a population. Rules can be applied to responses to
generate scoring reports or individualized actions, e.g., if pass test, then
update reputation and deliver certification by email.
Companies can enhance their ebusiness effectiveness with Mongoose
RealCommunitiesT Interaction Management applications for increasing
productivity of sales teams, cultivating buyer and partner loyalty,
capturing better market data, and accelerating innovation and time to
market.
PortalStudio 2.0 Delivers Fast Results
Mongoose PortalStudio 2.0 is a visual portal assembly environment that
allows users to quickly and easily design portal components, assemble them
into a portal, then validate and deploy their portal solution to, for
example, BEA WebLogic. The simplicity of PortalStudio 2.0's one-click wizard
for configuring and deploying to environments such as BEA WebLogic is
dramatic. Like a "portal compiler," the PortalStudio one-click wizard
eliminates timely editing of complex J2EE and BEA specific configuration
files.
Other powerful features and capabilities in PortalStudio 2.0 include:
Instant WebSkinT Personalization
The presentation of information can be customized to the individual or
company standards using Mongoose WebSkins. Users can pick an existing
WebSkin from the PortalStudio library and re-brand their Web application or
apply a custom look-and-feel in seconds. With PortalStudio's
"person-to-system" Web services, XML-based content can be aggregated,
categorized, searched, and cached, served up to various display devices, and
personalized depending on browser, browser version, user, role, locale,
display device, language, and custom rules. Altogether, users can build an
application once, access it from many convenient devices, and be greeted by
a personal presentation.
Aggregate Corporate Applications
Corporate applications and databases can be aggregated into the portal with
Mongoose PortalStudio's "system-to-system" Web services for aggregation,
mapping & merging, caching, scheduled queries, and Rules and Alarms.
Mongoose PortalStudio includes WebConnectors for XML, JDBC, JCA, and MS
Exchange.
Enhance Existing Applications
Mongoose's "federated" approach means users can use Mongoose's PortalStudio
to create a portal from scratch and deploy it on a J2EE application server
from any of the leading vendors; maintain and enhance existing portal
applications; or embed Mongoose WebComponents into an existing Web
application. WebComponents included with PortalStudio include Table, Tree,
News, Document Sharing, Document Search, Message Boards, Chat, Instant
Messaging, email, and a MiniBrowser with source code.
Availability and Pricing
Mongoose PortalStudio for BEA WebLogic and Mongoose PortalStudio 2.0
Enterprise Edition are currently available and 30-day free trials are
available at www.mongoosetech.com. PortalStudio 2.0 Enterprise Edition
supports leading J2EE application servers, including BEA WebLogic,
Oracle9iAS, Orion, Macromedia JRun, and IBM WebSphere. The Enterprise
Edition ships with the Standard library of components, plus RealCommunities
WebComponents and Interaction Management Web services.
Mongoose Technology shatters the $100,000 barrier for an Enterprise Portal.
Pricing begins at $3,000 for the PortalStudio Interactive Development
Environment (IDE) that includes a standard library of WebComponents,
RealCommunities Interaction Management WebComponents, a development-only
license of Orion Application server and a 30-day trial of BEA WebLogic. A
development license of PortalStudioT for BEA WebLogic® is available at an
introductory price of $995. The deployment license of the PortalStudio
Platform is available at an introductory price of $35,000 per CPU.
PortalStudio is available directly from Mongoose as well as through its
value-added resellers including: SSI Technologies, eKnowledgeCenter, and
Iconixx.
About Mongoose Technology, Inc.
Mongoose Technology, Inc. (www.mongoosetech.com) is delivering and setting
the benchmark for Portal Lifecycle Management products that are used
worldwide to design, assemble, deploy, and manage ebusiness portals. The
company's products include: Mongoose PortalStudioT Enterprise Edition, a
visual portal assembly environment for the rapid development of customized
enterprise portals on leading J2EE application servers; Mongoose
PortalStudioT for BEA WebLogicT; and Mongoose RealCommunitiesT Interaction
Management applications for increasing productivity of sales teams,
cultivating buyer and partner loyalty, capturing better market data, and
accelerating innovation and time to market. Major customers and partners
include: BEA (www.bea.com), eBay (www.ebay.com), and SSI Technologies
(www.ssi-americas.com). Mongoose Technology, Inc. was founded in 1999 and is
headquartered at 1300 Hercules, #130, Houston, Texas 77058; phone,
281/461-0099; fax, 281/461-0505.
For questions or comments about this press release, please contact:
[email protected]
[Bullet.gif]Steps:
On CAS server, install the Reporting Point Service Role.
On System Center Configuration Manager Primary Site Server:
Create or edit the sms_def.mof file and configuration.mof file required for MBAM 2.0 manually.
Run MBAM 2.0 Setup and under Topology, choose System Center Configuration Manager Integration.
Select the Feature “System Center Configuration Manager” and proceed for Pre-requisites check.
All Pre-requisites check must be passed and complete the installation successfully.
On Standalone Server: - SQL Server.
Run MBAM 2.0 setup and choose Configuration Manager Integration.
Do not select System Center Configuration Manager feature.
Install the Recovery Database and Audit Database on the Database Server and reporting.
On Standalone - Web Server.
Run MBAM 2.0 setup and choose Configuration Manager Integration.
Select only the MBAM Admin and Monitoring Feature and Self Server Portal on the Web Server.
Manoj Sehgal -
Interaction Manager 4.4 reopen case close
Hello I need help!
I have CIM Interaction Manager 4.4. My customer want to do forward it to email that already stay close.
I have this answer:
"Once the activity is closed you cannot reopen it to forward it again. But if the agents are however non-ipta agents you can configure them to be able create a new email and use an existing case ID to make a new activity part of an ongoing thread. This is not a new function, this would be available in 4.4 also. "
But I do not see how can to insert case close to new case. can anyone tell me how to do that?
Thanks.Thank you for the reply.
I will start by saying that I don't know much about the product so my understanding of standalone and integrated is a little limited. Part of my enqury here is to find documentation that outlines the differences, explains the installtion procedures for both options, etc.
By support I mean will TAC support it when we call in for a trouble.
All documentation (that I could find) in CCO is in reference to Enterprise. Below is from the EIM 4.3 install guide. No reference to standalone vs integrated.
Integrating Cisco Interaction Manager with Unified CCE
Cisco Interaction Manager is integrated with Unified CCE by running the Cisco Interaction Manager Integration
Wizard on the application server of Cisco Interaction Manager. If you have more than one application server,
you can run the wizard from any one of them. The wizard imports the media routing domains, agents, and skill
groups information from the Unified CCE database to the Cisco Interaction Manager database.
I have reached out to our local office so hopefully they can help.....
Thanks again... -
Setting office Hours in Cisco Web Interaction Manager
Hi
I was testing cisco Web Interaction manager for Live chat with the customers. I was getting messages for off office hours.
I want to change the officehours . Is there any place I can change the office hours ?.
I am using Cisco Web and Email Integration ver 4.3.2.3
I am new to this product. Any help on this would be great help for me.
Thanks in Advance,Page 22 of the guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_administration_chat.pdf
Options tab, go to the Off hours section. Set up the text to be displayed when no agents are
available. -
Cisco Email Interaction Manager (EIM) with UCCX 8.5 ?
Anyone using UCCX 7x/8x with Cisco Email Interaction Manager (EIM) ? Looking for some hands on feedback from someone using it.
I have a customer currently using the free UCCX 7x/8x Express E-mail Manager (EEM)(it came out with 7.0(1)SR4 and adds a FIFO Email CSQ that doesn’t integrate using .aef scripts just Agent Desktop/Desktop Administrator)
They want to prioritize other than FIFO, which it appears Cisco Unified E-Mail Interaction Manager can do. They are looking for recommendations on handling email beyond what UCCX can do. They have stated moving to ICM (UCCE) is not a budget option. They have 16 email CSQs and 18 voice CSQs. The Email CSQ pretty much requires a 1 Email CSQ per Agent ratio due to the way Transfers are done with Emails to individuals, which bumps up against sizing issues/A2Q.https://supportforums.cisco.com/message/3360647
eGain now offers a multichannel solution that integrates with Cisco Unified Contact Center Express.
For more details, please contact:
Tibor Vari
eGain Communications
Email: [email protected]
Ph #: (201) 236 8353 -
Cisco UCCX 9.x Web Chat integration with Siebel
Hi,
I have a requirement to configure and integrate Cisco UCCX 9.x Web chat with Siebel. Do anyone have any good documentation/guides on configuring Web chat on UCCX aswell as integrating it with Siebel?
Thanks
KMSHi,
We have uccx 9.0 with socialminer integrated for webchat.
After the chat is complete,can we send the chat history to the customers email id.
Is this possible?If so can any one advice me how to configure the same.
Thanks,
Rahul -
Connectivity Issue between ASA 5520 firewall and Cisco Call Manager
Recently i have installed ASA 5520 firewall, Below is the detail for my network
ASA 5520 inside ip: 10.12.10.2/24
Cisco Switch 3560 IP: 10.12.10.1/24 for Data and 10.12.110.2/24 for Voice
Cisco Call Manager 3825 IP: 10.12.110.2/24
The users and the IP phone are getting IP from the DHCP server which configured on cisco 3560 Switch.
the Default Gateway for Data user is 10.12.10.2/24 and
for the voice users is 10.12.110.2/24
now the problem is that the users is not able to ping 10.12.110.2 call manager. please if somebody can help in this regard. i will appreciate the prompt response against this issues.Actually i don't wana to insert new subnet and complicate the nework. i need a simple way to solve the problem. below is the details for the asa 5520 config.
ASA Version 8.2(1)
name x.x.x.x Mobily
interface GigabitEthernet0/0
nameif inside
security-level 99
ip address 10.12.10.2 255.255.255.0
interface GigabitEthernet0/1
nameif outside
security-level 0
ip address x.x.x.x 255.255.255.252
object-group service DM_INLINE_SERVICE_1
service-object tcp-udp
service-object ip
service-object icmp
service-object udp
service-object tcp eq ftp
service-object tcp eq www
service-object tcp eq https
service-object tcp eq ssh
service-object tcp eq telnet
access-list RA_VPN_splitTunnelAcl_1 standard permit Inside-Network 255.255.255.0
access-list RA_VPN_splitTunnelAcl standard permit Inside-Network 255.255.255.0
access-list inside_nat0_outbound extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
access-list inside_nat0_outbound extended permit object-group DM_INLINE_SERVICE_1 10.12.10.16 255.255.255.240 Inside-Network 255.255.255.0
access-list inside_nat0_outbound_1 extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
pager lines 24
logging enable
logging asdm informational
mtu inside 1500
mtu outside 1500
mtu mgmt 1500
ip local pool VPN-Pool 172.16.1.1-172.16.1.30 mask 255.255.255.0
ip local pool VPN-Users 10.12.10.21-10.12.10.30 mask 255.255.255.0
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-641.bin
asdm history enable
arp timeout 14400
global (inside) 2 interface
global (outside) 1 interface
nat (inside) 0 access-list inside_nat0_outbound_1
nat (inside) 1 Inside-Network 255.255.255.0
route outside 0.0.0.0 0.0.0.0 Mobily 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-record DfltAccessPolicy
http server enable
http Mgmt-Network 255.255.255.0 mgmt
http Inside-Network 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map outside_map interface outside
crypto isakmp enable outside
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
crypto isakmp policy 30
authentication pre-share
encryption 3des
hash md5
group 2
lifetime 86400
telnet Inside-Network 255.255.255.0 inside
telnet timeout 5
ssh Inside-Network 255.255.255.255 inside
<--- More ---> ssh timeout 5
console timeout 0
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
group-policy RA_VPN internal
group-policy RA_VPN attributes
dns-server value 86.51.34.17 8.8.8.8
vpn-tunnel-protocol IPSec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value RA_VPN_splitTunnelAcl
username admin password LPtK/u1LnvHTA2vO encrypted privilege 15
tunnel-group RA_VPN type remote-access
tunnel-group RA_VPN general-attributes
address-pool VPN-Users
default-group-policy RA_VPN
tunnel-group RA_VPN ipsec-attributes
pre-shared-key *
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect netbios
inspect rsh
inspect rtsp
inspect skinny
inspect esmtp
inspect sqlnet
inspect sunrpc
inspect tftp
inspect sip
inspect xdmcp
service-policy global_policy global
prompt hostname context
Cryptochecksum:e5a64fa92ae465cd7dabd01ce605307d
: end -
Cisco Unified CCX Premium - Web Chat Features
We would like to provide a system so that our Call Center Agents can chat with customers through our website. Similar to the way Cisco.com does it, where after you're on our site for a few minutes a little box pops up and asks the customer if they would like to chat with an agent.
What products do we need in order to facilitate this? We have the required Cisco Unified CCX Premium licenses and cisco.com shows that "Web Chat" is a feature that is provided by this license.Hi Steven
Web Chat is in 9.0, and you are entitled to it if you have Premium and are upgraded/upgrading to that version.
It requires SocialMiner - my understanding is that you get the 'agent' licenses for as part of your CCX Premium. What you don't get is the OS and DB software entitlement for the SocialMiner server, which you have to purchase. This is much like the old days when you got free 5-seat UCCX with CUCM, but had to buy the OS disribution and server hardware.
Regards
Aaron -
Cisco Call Manager replication issue
Hello
We are running a cluster of 3 servers with Cisco Call Manager version 6
I have noticed that the replication status is 3 on all servers and from the CM Database Status I can see queue of updates are stuck
I have restarted Pub and one Sub but the status is still 3 and queue status is still the same
Is there anything I can do to make it work?
Thank youThank you,
I will try them tomorrow, but I thought restarting the servers will also reset the replication
Btw, there was a time difference on the servers due to NTP failure and I have just noticed that Pub can not see one of the Subs, the replication status is 0 and
g_cucs01_ccm6_1_2_1000_13 2 Active Connected 0 Sep 15 10:21:37
g_cucs02_ccm6_1_2_1000_13 11 Active Connected 0 Sep 15 10:35:19
g_cucs03_ccm6_1_2_1000_13 19 Active Dropped 92939 Aug 20 07:51:14
g_cucs08_ccm6_1_2_1000_13 18 Active Local 0
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How to use characters like ä or ü in PHP
In the PHP file for the formmailer there is an error message that I can't get correct. It does not recognize the ¨ code. What I have is this message: 'Bitte ueberpruefen Sie die erforderlichen Felder'. What I want to see is this: 'Bitte überprüfen
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Hi all, we have to update Bid Invitation but did not find an appropriate BAPI (there are only "create" and "getdetail" bapi's in the system). E.g. we have found the fm BBP_PD_BID_UPDATE, but not sure that it is a right one. Regards, Olga
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How do i "shrink" a photo from lets say 5.4mb to 500kb
please help thanks