CIVS-IPC-3530&6030

Hi
I am having two cisco camera ,one is CIVS-IPC-3530 and CIVS-IPC-6030,
I have given them ip static ip address and the page is accessed .
The problem is i cannot view live video from internet explorer 11.Though it is working in mozilla using quick time player.but without controls.
i want to view from Internet explorer.i have tried to IE 9 also,with all setting of compatibility and enable mode protected.
when i open a camera page and click on view video i get this message.
Viewer
Following are the various options available to view live streaming from IP camera:
Cisco Camera UI Control (ActiveX): Preferred method for viewing live streaming on Microsoft Internet Explorer.
To install the Cisco Camera UI Control, you must have Administration rights on this computer and you must allow installation when asked.
Run Microsoft Internet Explorer as Administrator. To do that right click on Internet Explorer icon and select Run as administrator.
Click on the yellow banner to begin the installation. If the banner is not visible, turn off pop-up blockers from the Tools menu in Microsoft Internet Explorer.
For all browsers (Chrome / Firefox / Safari) other than Microsoft Internet Explorer, use below options :
QuickTime: For use with H.264.
VLC: For use with H.264 / MJPEG.
If you are still having problem installing ActiveX, please click on the following link to download the .cab file. After downloading the .cab file, unzip it, to extract the installer .msi file. You can install the ActiveX by executing the .msi file CameraUIControlV2.cab
I have tried this downloading of .msi file n extracting and running it but nothing happens.
after few more try i got this error message
failed to setup Directshow filter Graph error:80040273.....................
can any be kind and help me out.

Hi StephanMC,
We haven't had much trouble with the Cisco cameras in the past, and we've actually been pretty pleased with the indoor versions of their newer models (we've got several dozen 6020 and 3520 cameras installed). This seems to be an issue specifically related to cold weather operation. As a note, if you are installing all of those 3530's inside, in a heated area, you could probably just go with the 3520 cameras with the vandal resistant conduit base and dome. It's pretty much the same camera, but not intended for outdoor use, and would cost a fair bit less.
Cheers!

Similar Messages

CIVS-IPC-3530 Failures

In the past couple months, I have had 15 of 149 CIVS-IPC-IPC-3530 cameras fail. I've also had numerous cameras (some of which required replacing) become unreachable, requiring me to replace the camera configuration through the VSOM interface.
I am running v7.5.0 (not co-located), with 5 Media Servers. The camera firmware version is 1.4.1-97.
The installation is in Northern New Jersey. It is cold, but well within specifications (-22F - 122F).
Has anyone experienced similar issues?

Hi StephanMC,
We haven't had much trouble with the Cisco cameras in the past, and we've actually been pretty pleased with the indoor versions of their newer models (we've got several dozen 6020 and 3520 cameras installed). This seems to be an issue specifically related to cold weather operation. As a note, if you are installing all of those 3530's inside, in a heated area, you could probably just go with the 3520 cameras with the vandal resistant conduit base and dome. It's pretty much the same camera, but not intended for outdoor use, and would cost a fair bit less.
Cheers!

Problem viewing video on CIVS-IPC-3520

We just purchase a few CIVS-IPC-3520, indoor HD cameras, and can not see the video on the web interface to adjust the cameras.
I first tried with a Windows 7, IE8 laptop, and it will not load the needed activeX files to view the camera. I then tried a very old laptop with Windows XP and IE8 and it did work. I have even upgraded the firmware to the latest (V1.4.1-97), which will not work with our current version of VSOM, 6.3.3, and it still does not allow us to view the video.
Does anyone know of any tricks to get these cameras to show video on the web interface to adjust the camers at installation? I just dont think that I should have to use 10 year old tech to install something that is brand new.
Any help would be greatly appreciated.
Thanks
Doug

Okay, so I had the same problem when we receivied the 3520's on campus in December. I was able to download the program from the camera utility folder and install the program successfully when running it from the desktop. I was then able to view video on a camera I was staging in my office. Fast forward to Friday when I was actually installing the cameras and now I cannot view video again from the PCs that I was previously viewing video. When bringing up the camera video feed, I get a message that says the Camera UI is not installed. However, I can open the programs list and see that it is still installed. Tried uninstalling it, rebooting and re-installing without success. The install program starts gathering information and then it goes off into la la land. Running this on Win 7 Enteprise Edition and IE 9 and IE 10.

CIVS-IPC-2930 Web Interface Inaccessible

We have a Cisco CIVS-IPC-2930 PTZ camera and the web interface is inaccessible. Navigating to the page returns an error "500 - Internal Server Error". Our VSM is still able to pull the feed from the camera, and I can access it via SSH, just not through the web interface. Looking at the error log for lighttpd shows the following errors repeatedly:
2014-04-07 16:38:51: (mod_fastcgi.c.2481) unexpected end-of-file (perhaps the fastcgi process died): pid: 1464 socket: unix:/tmp/php.socket-1
2014-04-07 16:38:51: (mod_fastcgi.c.3299) response not received, request sent: 1333 on socket: unix:/tmp/php.socket-1 for /index.php , closing connection
Have tried restarting the lighttpd processes and reloading the camera, but the issue persists.
Anyone seen similar issues? Ideas to resolve?
Thanks

Hi Scott,
Yes, I used scp to copy the file over from the functional camera. It was fairly straightforward to resolve once I suspected the file was corrupted.
Cheers!

Turn off information text after CIVS-IPC-2935 restart

After CIVS-IPC-2935 is restarted, on picture I see information about model, version, configure done, and sw1 and sw2. How I may disconnect this?
May be problem in not configured sw1 and sw2 ?

I finally figured it out. Just in case anyone else has the bad luck to do what I did, here's what it was:
I'm not quite sure what caused Universal Access to come up by mistake the first time (weirdness #4 in the previous post), but at any rate it seems that while clicking some setting or another in Speech, and perhaps clicking too slowly, the click was intercepted by Universal Access instead. All the features I mentioned were settings in Universal Access. So by going into Universal Access intentionally, I was able to restore all the settings back to normal -- all except #4, anyway, which, if it happens again, at least I'll know what to watch out for.

Direct login into a CIVS-IPC-2500: username & password required

Hi,
I'm integrating a couple of CIVS-IPC-2500 in a domotics project.
So far, I've setup the cams, I'm able to see a picture with a browser and http://<ip>/img/video.mjpeg.
I'm unable to get the picture in the domotics supervisor. I realize now that when I use the http://<ip>/img/video.mjpeg syntax on a new PC, I get a pop-up asking for username & password. On my "work" PC, this syntax works because I've already done a logon, so username & password are cached.
Is it possible to login directly into the cam without supplying any username & password ?
I've reset the cam to factory defaults and done the setup again, trying blank password, but it's not allowed
Any hint ?
Thanks

Hi,
Thanks for the quick reply.
Indeed, security isn't a concern, so I thought about the trick to embed the username & password.
The problem: the domotic supervisor doesn't allow me to do that.
I'm stuck

CIVS-IPC-2500W not responding

I have a CIVS-IPC-2500W that is not allowing me to open the admin page. I can ping it and it is ever giving off CDP to my switch but I can't access it. Whenever I go to the camera's IP from a web browser I get "404 - Not Found".

Hi Scott,
Yes, I used scp to copy the file over from the functional camera. It was fairly straightforward to resolve once I suspected the file was corrupted.
Cheers!

Difference between CIVS-IPC-VT38 and CIVS-IPC-VF31

Hi Expert,
1, May I know difference between CIVS-IPC-VT38 and Cisco IP Camera Fujinon 3-8 mm Varifocal Lens CIVS-IPC-VF31?
2, Do I need a lenses for Cisco CIVS-IPC-2611 Dome camera, if it is what the part number?
Thanks

I'm just going by memory here, but I believe the VT38 part is made by Tamron, and the VF31 part is made by Fujinon.
Personally, I prefer the Tamron parts if I have the option, but you may want to review the detailed spec sheets from each manufacturer.
Also, the 2600 series domes have their *own* non-swapable optics made by "Computar". I can't remember the varifocal range off the top of my head right now, but it would be in the datasheets from Cisco for sure.
Hope this helps!
Cheers!

Ghosting on image from CIVS-IPC-2621V

I have a camera (which is naturally in a ridiculously hard to reach spot) that has developed some..."fuzziness" or maybe it would be ghosting on the edge of images. I have never dealt with this before and didn't know if there was any kind of troubleshooting I could do or if it was simply a replacement issue. I've restarted but haven't really messed with any settings because it had been working fine prior to us noticing this. I made a gif of itto show what it is doing but I'm not sure if that will show up here or not. I'll give it a try.

Looks real familiar. With 25xx and 26xx that is the symptom of the imager wearing out. Keep watching it over the coming days and it will continue to get more and more phsycadelic, and eventually it goes black. I managed to "fix" one by doing a "factory" in the web browser. But it only worked on that one. Every other time I have seen this the only solution was to RMA it if it is still under contract.

Cisco camera and SB monitoring software compatibility

Hi all,
We are currently looking into Dome Day/Night Outdoor security cameras and the small business ones may not fit our needs. I have done some research and found CIVS-IPC-2630V.
Would this camera be compatible with the small business monitoring software SWVMS16?
Thank you.

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center.
Unfortunately none of the Enterprise Camera's are compatible with the Small Business Video Monitoring Software.
If using the Basic version, only Cisco Small Business Cameras are recognized. (WVC210, WVC/PVC2300, PVC300, VC220 and VC240) There are some new cameras in development, but there is no timeframe for availability yet.
If you have any other questions, please let us know.
Eric Moyers
Cisco Network Support Engineer
CCNA, CCNA-Wireless
1-866-606-1866

Lens SKUs are locked at distribution

http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6918/ps9692/ps9944/data_sheet_c78-528435_ps10333_Products_Data_Sheet.html
The above link is to lenses for the PVC2300 under the "Cisco Small Business Video Surveillance Lenses" category, but when we try to buy one of these lenses, it shows a locked SKU only available to "Physical Surveillance ATP" Cisco partners.
Any Cisco employee out there no why a select partner cannot buy a Cisco part number SKU for a PVC2300? Example SKU = CIVS-IPC-VT38, Disti is IM
Thanks in advance.

Davin,
Has this been completed yet or at least in the works. We are still locked from the SKU at both TD and IM. We are SMB Select. I spoke with my IM rep, and he claims they are still locked SKUs.
Please let us know when this issue is corrected or at least another method to purchases compatible lenses for the PVC2300.
Thank you in advance.

Streaming ip cams into VLC

Does anyone know of any information anywhere's about streaming video from the new IP cams, specifically the CIVS-IPC-4500 HD cams, into VLC?
Any help much appreciated.

Howdy,
I have tried to the your suggested steps and am unable to play the video streams using VLC 1.0.1 for Ubuntu Linux or Windows XP.
I am certain that I was able to get the correct session-id. I used your method of finding it manually in the URL, and in addition to that I wrote a Python script to find it for me.
Python script (needs lxml library) : http://pastebin.com/f12201bfd
The Python script also allowed me to grab the config XML for my cam which can be found at: http://pastebin.com/f7a8901ed
I ran vlc with this command:
vlc "rtsp://192.168.5.146/StreamingSetting?version=1.0&action=getRTSPStream&sessionID=62687518&ChannelID=1&ChannelName=Channel1" > /tmp/vlc-error 2>&1
the resulting output can be found at : http://pastebin.com/f2b1cef2e
*important note. the original error log contained thousands of the following string
"number of reference frames exceeds max (probably corrupt input), discarding one"
starting like
"VLC media player 1.0.1 Goldeneye
[0x8ba5140] main libvlc: Running vlc with the default interface. Use 'cvlc' to use vlc without interface.
insane cropping not completely supported, this could look slightly wrong ...
FMO not supported
reference overflow (pps)
reference overflow (pps)
B picture before any references, skipping
decode_slice_header error
number of reference frames exceeds max (probably corrupt input), discarding one
number of reference frames exceeds max (probably corrupt input), discarding one
number of reference frames exceeds max (probably corrupt input), discarding one"
I have trimmed them out show the more salient parts of the log.
Could you please offer advice.
Thanks

Installation of IPC AP 7.0 Jar is getting Failed when uploading in CRM

Hello Experts,
we did some changes in the previosly uploded version of IPC AP 7.0 customer user exit Jar file in eclipse.
While uploading the new modified jar through transaction /SAPCND/UE_DEV in CRM we are getting error :" installation of module <Jar file name > has failed ".
when we checked the logs in SM 53 we seen the below mentioned error:
Message: Exception of type com.sap.sql.log.OpenSQLException caught: Exception of type com.sap.sql.sqlparser.CommonSQLParserException: - statement "DELETE FROM "SVMCRT_MOD_TR_T" WHERE "MODULE_NAME" LIKE ? ESCAPE ^ (reason: Modification of ABAP tables is not permit ted)" is not supported
caught: - statement "DELETE FROM "SVMCRT_MOD_TR_T" WHERE "MODULE_NAME" LIKE ? ESCAPE ^ (reason: Modification of ABAP tables is not permitted)" is not supported
--> com.sap.sql.log.OpenSQLException: Exception of type com.sap.sql.sqlparser.CommonSQLParserException: - statement "DELETE FROM "SVMCRT_MOD_TR_T" WHERE "MODULE_NAME" LIKE ? ESCAPE '^' (reason: Modification of ABAP tables is n" is not suppor ted
caught: - statement "DELETE FROM "SVMCRT_MOD_TR_T" WHERE "MODULE_NAME" LIKE ? ESCAPE '^' (reason: Modification of ABAP tables is not permitted)" is not supported
at com.sap.sql.log.Syslog.createAndLogOpenSQLException(Ljava/lang/Class;Ljava/lang/String;[Ljava/lang/Object;)Lcom/sap/sql/log/OpenSQLException;(Syslog.java:85)
at
if required i can post the complete stack trace.
any inputs/suggestions are most welcome.
Thanks & regards,
Siddharth

Hi Mark,
Yesterday after Posting the thread we found the same Note ,Issue occured because of JAVA write access was not enabled on the table ,After enabling it as mentioned in SAP Note, Jar file get successfully uploaded.
Thanks for your Help also.
Regards,
Siddharth

New VMS/IPC boxes - speed and pricing

For the most part, I've been a very happy FiOS customer. The internet side has gone out exactly once in the year I've had the service, and it was restored within an hour. TV has dropped out twice, both times very late at night (I assume for head-end maintenance). Reliability is better than every other ISP I've ever had, combined.
That said..
I wanted to snag another STB for the house - found out the local stores had all been closed (I can understand why from the financial aspect, but it was still a shock pulling up to my old store to pick up another STB.. and finding a "for lease" sign, when I'd been by there 2 months prior), so I looked at options online. The new VMS + IPC boxes looked promising, especially since they added the ability for the entire house to pause, rewind, schedule recordings, etc, from any TV - instead of only the DVR being able to do that (though the old boxes could stream recordings from the DVR).
My chief complaint so far - while the VMS box itself is responsive, the IPC boxes are painfully slow to respond to anything. Picture quality is fantastic, but using them feels, to put it in nerd terms, like using a Pentium 90 with Windows XP and 128MB RAM. They take 5+ to respond to anything more than a channel change (and even that takes up to 3 seconds), and frequently "lose" remote key presses if you try to, say, hit guide, hit page down, then try to arrow down to the channel that you know is on the next page. It literally feels like a throwback to the earliest digital set top boxes from Comcast/Time Warner - the first ones with built-in TV listings in the mid 1990s. The speed is right on par with them; the only thing faster right now is they don't shut down for 30 minutes a day to update the TV listings.
I've gone through the built-in diagnostics on the boxes to verify signal levels - they're decent (not perfect, but this is a 20 year old house with mostly original coax), but we have no pixelation or picture drop-out, so I would think they could carry the basic stuff between the IPC boxes and VMS pretty easily. The router certainly has no problem handling the 75/35 on the same coax (speedtest shows 85-90 down, 35-40 up, with a ~5ms ping, no matter which cable outlet it's plugged into)..
My other complaint - why did Verizon move to "rooms" for pricing? I thought I was getting a DVR plus 3 STBs (since I ordered 3 STBs and asked for a DVR), instead of a VMS + 2 STBs - and I'm paying much more than I did for the old DVR + 2 STBs.
With the griping out of the way - is there a reasonable chance that firmware updates will help with the speed of the IPC boxes? Or is there a chance it's a cabling issue? (I have no problem pulling new coax or cat5e, and I can provide signal levels if that'll help) If not, is there any chance of getting the old QIP7232 DVR + QIP7100 box back (and adding another 7100), and switching back to what I was paying before? I know they're a bit antiquated (especially the 7100s), but they were much more responsive, and didn't make me want to throw the STBs through the window. It just seems really rediculous that I'm paying such a large premium (plus the "upgrade fee") for equipment that, in terms of the user experience, is much worse.
Again.. been a happy customer for a long time, but the new terminals are super painful to use.
Thanks.

If this is the case. I think I will wait till the bugs are worked out
Question what were you paying before and after for the boxes. So what was the old DVR + 2 STB's and the new DVR plus 2 stb's
Trying to get an idea of what you meant by way more. Most people said same pricing and a small $20 or so upgrade fee

IPC/VC: Knowledgebase/KB of ECC is not shown in CRM

Hi,
we would like to use the Variant Configuration in CRM.
Today we are using already the IPC in a standalone environment with an external system (IPC 5.0, the external system is using the IPC in the Java environment of ERP). From the same ECC System we would like to download now the knowledge bases to reuse them in CRM 7.0. All knowledge bases and runtime environments are already available. When I download the object SCE (with certain filters), I can see all those entries in table COMM_CFGKB in CRM.
Anyhow, when checking the material in CRM (e.g. commpr01 or WebUI), no knowledge base is shown!
The table COMM_CFGKB has exactly the same entries as ECC (Active = T, KB Usage 10, KBOBJNAME and Version filled etc.), but anyhow it is not shown at all in CRM. As these knowledge bases are very huge, I have tested also a very small and easy one. This one is getting downloaded the same way and has the same entries in table COMM_CFGKB and it is also visible in commpr01.
So my assumption is that the other KBs are not 100% correct. When checking them in ECC (cu36) I get many warnings and errors. Anyhow, they were downloaded to CRM (but won`t be shown). Business says that these warnings/errors are OK and that the external system which uses the IPC in ECC is not having any problems.
Question: is there any chance of using a KB in CRM which has warning/errors when it was generated in ECC?
Is there any chance of manipulating the KB before it gets imported into CRM. I have found Note 1044682 which explains a BADI.
Which tables/fields do we have to manipulate so we are able to use the KB in CRM.
As mentioned: business is aware of those errors and excepts that there might be a crash in the IPC for certain combinations.
Thx
Guido

Hi Christophe,
OK, I think I understand your suggestion: you use the same IPC with your CRM as well as with the ECC system. So in CRM you just maintain the URL and a user in XCM to the "same" IPC. You mentioned that we need to download anyway the SCE. This is somehow logical as this is the base connected to CRM, but what is not clear to me is the fact, that if the SCE KB is used via ECC all SAP R/3 fields are available (like VBTYPE of the sales order where you have values like B or C). In CRM we use the same SCE KB but here these fields are not availble as the sales order transaction customizing in CRM does not contain such a field. Where is the logical link between the values which are available in IPC and the SCE?
Thx
Guido

CIVS-IPC-3530&6030

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