Claim processing - Financial processing

I am working on claim processing and know about it as below
1. Create Claim
2. Plan cost to it manually or by using costing variant
3. Assign the vendor/contractor as a partner
3. Approve the claim
I understood that there is one BADI, which if activated then system will create Internal Order once claim is approved. Now i am confused about the following -
1. The claim can be for collecting/taking cost from the contractor. It is like debiting the cost to WBS element. How this financial transation is carried out?
2. The claim can be for paying the amount to consumer or contractor for any damages to them or lapse of the contractual terms. This scenario is crediting the cost on WBS element
Can anybody guide me on how the above scenario works into SAP i.e. How the internal order is processed further to capture the above requirements.
Thanks in advance

Hi,
For Claim handling.
You can create the notification in CLM1 Transaction.
The different types of notifcation are Internal Claim & External Claim.
The Patner types are Vendor & Customer.
Here you can create the notification & Assign the WBS to that claim.If it is internal or external claim the WBS will get credited or debited accordingly.
Here you can give the reference Purchase documnet Or the Sales documnet for the claim where the Customer or vendor will copied automatically from the documnet.
If it is vendor then your claiming from vendor to your company.
If customer then you are giving the claim to customer.
Both will get updated to WBS automatically.
Here the Approval scenario also available.
Regards,
Raj

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Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

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In case someone is trying out the "Warranty Claim Process" demo provided in the BRM Rules tutorial centre and not able to trigger the process from the Claim Request Web Dynpro UI, answer can be found here at Warranty Claim Process Demo - Error

Hi Julius,
Yes this problem exists with the present version of the demo. We will be replacing it shortly.
For now, the solution for this is to make use of the web service created for the process. The service created for the process has the same name as the service associated to the start step.
For example, in the case of warranty claims process demo u2013
1.A CAF has been used to create the claim service.
2.This service has been associated with the start step of the warranty claims process
3.Once the process is deployed onto the application server a web service with the name u2013 Claim - is created.
4.You can create a proxy for this service and use it in your WDPro UI.
Regards

Warranty Claim Processing

Dear CS gurus,
Is warranty Claim processing (Transaction:OWTY) part of standard ECC or Do we need to activate any add on to have it visible in standard SPRO.
Regards,
Rajat Kumar

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
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Warranty Claims Process

Does anyone have a link to a document that shows the Warranty Claims process. I am looking for a process where the client is the guarantee. BTW, we are using EEC 6 EP 3.
Edited by: Trevor F. Pinto on May 9, 2011 7:38 PM

Hi,
Please check this link,
[http://help.sap.com/saphelp_dimp50/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm]
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N.Nagaraju

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We want to use the overpayment feature where claims processing can be controlled as the laws in some states do not allow all the money to be recovered in one go. I was told that this functionality is available in the form of payroll function "USCLM" in SAP EHP4 but when i go through SAP's documentation on this there is no mention of this.
Can anyone please help me on this whether this functionality is available in EHP 4 or not.
Regards
Raghav

Hi,
That is my question as to whether this there in EHP4 or not. We have no implemented EHP4 yet and if this funtionality is not there in EHP4 then we dont intend to implement it as well.
As of now we are not on EHP4 and I also checked the entry u mentioned in T77S0 but there is no such entry there.
So do we have this functionality in EHP4. If yes can you provide me a link to its documentation?
I would be grateful if u could provide any help here
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Raghav

Claims processing - two company codes

Hi,
We have 2 company codes, say 1000 and 1100
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Version From Claimant 0001 (when Dealer transmits the Claim)
Version To Reimburser 0002
In this, create a Vendor Code for Reimburser.
Request you to share any similar experience and how exactly the accounting process was carried out.
Thanks for your time.
Raj

HI,
Authorization is a flexible tool used to have control as per organization policies.
For your specific requiremnt u can set the profiles with Technicals persons help with the desired authorizations . Authorization can be set for single company code or multicompany codes as per our requirement.
You can make a authorization profile/s and assign the desired roles.
Warm Regards

Claim processing in Projects systems

Hi,
I am working on the external claim in PS and i want approval process to be defined the claims to get it processed in SAP.
I want the aaprover to get the workflow based on the claim type.
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Hi,
Please go through the below link for Processing Notifications using workflow.
http://help.sap.com/saphelp_47x200/helpdata/en/bf/37503885c3bd03e10000009b38f8cf/frameset.htm
for processing tasks using workflow go through below link.
http://help.sap.com/saphelp_47x200/helpdata/en/17/553d3854126956e10000009b38f842/frameset.htm
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regards,
hari

Claim Processing in SAP - PS

Hi,
I know that how to create the claim and get it approved in claim management but can somebody tell me how the fianacial part of the claim work i.e. How the payment to vendor/customer is done or Money from vendor/customer is received and tracked in Finance and on projects too.
Rajesh

Hi,
As claims usually cause additional costs, you can enter the costs you expect to arise either when
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are available:
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Messages logged in Claims Processing

Hi guys
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Hi sarika
Thanks for the tips. I found that the cause is in one of the config steps. It's under PM>BN>Plans>Claims>define Claim Variant for Plan.
There are two tabs in this step: One for "Claim rule criterion", another for "Claim limit parameter".
The message is caused as I do not put any option under Miscellaneous Details/Overclaim (Tab "Claim limit parameter". )
However, since this is a warning message, I can proceed by just ignoring it. Is there any way that I can skip the message? It's kinda irritating for client every time they access the function.
Many thanks.
Rgds
Chia

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Hi All,
Please answer my questions it is urgent.
1. Are Reimbursements and Claims different or same ?
2. In my recruitment reimbursements are - Phone Bill, Petrol Bill, Deputation Allowance, Transfer Allowance, Marriage gift etc...
In R/3 where should I configure this all.
3. Can we configure drop down list of above all is ESS? So that employee can select one and send to Manager.
4. Now If manager approve means what is going to happen. and where it will update in R/3 . - Then How employee paid.
If is there any link please send me.
Regards
Somu

1. Are Reimbursements and Claims different or same ?
Yes, it's single application
2. In my recruitment reimbursements are - Phone Bill, Petrol Bill, Deputation Allowance, Transfer Allowance, Marriage gift etc...
In R/3 where should I configure this all.
3. Can we configure drop down list of above all is ESS? So that employee can select one and send to Manager.
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Once you configure all your claims types all will display in dropdown list in ESS claims and reimbursement application
Read more at Advanced Claims Configuration - Employee Self-Services (ESS) - SAP Library
4. Now If manager approve means what is going to happen. and where it will update in R/3 . - Then How employee paid.
This will be based on your configurations , generally all claims will be updated in Infotype 15 and it will pay through either off cycle or Monthly payroll.

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Hi,
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Hi Experts,
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Thank you.
Best Regards,
Admir.
Points will be rewarded.

Admir,
Based on my experiences, here are few business process:
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<i>*Reward each useful answer</i>
Raja T

Claim processing - Financial processing

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