Prolonged usage promts lack of response from headphone remote.

OK, so I love my 3G Shuffle, but one thing bothers me about the earbuds. If I play the iPod for a long time, the + and - buttons will stop working (center button still works). And even if I restart the iPod they will not respond. It takes almost an hour for them to right themselves.
Is this meant to be? Or a defect I need to get fixed?

Anywhere from 45 minutes to an hour and a half, then taking that long to work again. Though the only times it's happened are when it's been hot, so that could be it.
I'll see if I can keep it out of the heat and if that will keep everything working. If not, at least I have a 1 year service plan.

Similar Messages

Disappointed with lack of responses from Adobe staff

Recently I've posted a few questions. In the meantime I've
resolved all problems by trial and error. Most problems have been
cause by not having complete documentation available.
I just posted a topic -
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=72&catid=602&threadid =1248092&enterthread=y
but no longer do I expect a response. Sometimes after a
search, I see that others have the same or similar problems, but no
one has answered them.
Does Adobe expect success with Spry? If so I think they need
to help the small band of people struggling with it!
VERY disappointed.
I also not that at the bottom of the main page of this forum,
it states, "Important Note: These online forums are for
user-to-user discussions of Adobe products, and are not an official
customer support channel for Adobe. If you require direct
assistance, or prefer to contact Adobe support staff directly,
please contact Adobe support. "
But when you click the link, there's no select option for
Spry!!!

Hi Kate,
Believe me when I say that I understand your frustration. I
just want to state for the record that what seems like our lack of
response or interest in this forum is not intentional.
The lack of timely responses is due mainly to the fact that
we have *lots* of things going on behind the scenes here. Some of
us read the forums in real-time, and chime in any spare moment we
have, and it's also frustrating for us to see folks struggling.
Some posts are easy to answer within a couple of minutes, and some
take hours to help folks figure out what's going on in their
pages/apps/site.
You bring up some very valid points, and I've forwarded them
on to the appropriate folks internally.
That said, it seems like most of your questions that have
gone unanswered revolve around validation widgets. I'll try to
answer your questions, and perhaps poke other who know more if I
can't figure it out.
--== Kin ==--

Client email issues - Logged tickets complete lack of response from BC

I am creating this post on behalf of a client(challenge insurance) in the hope that someone at Business Catalyst might see it and respond as there seems to be know other way of contacting anyone at the company and they seem to respond to any tickets logged at slower than snail pace.
On Friday my client tried to move his email service to office365, he ran into the issue of not being able to add txt or srv record properly using the bc interface. so we contacted support by logging a ticket. While it was a Friday we expected we might hear some reply over the weekend to the ticket but have yet to receive any instruction or reply from bc on this ticket at 4pm GMT on Monday thats almost 72 hours later. Given my client needed his email fully functioning on the first Monday back after the new year and with a number of new staff members starting we reverted back to use bc for email whist waiting on a response for bc support.
After reverting back the email worked fine but now my client is receiving an error when trying to send email's from the system
"SMTP Error: [451] 4.7.1 <END-OF-MESSAGE>: End-of-data rejected: user has temporarily exceeded the allowed mail recipient relays per day. Please try again later."
I have googled this issue and seen other posts on here so am expecting the following response from the ever helpful bc staff "The daily limit allowed through our SMTP is 500 emails a day and this can't be increased. "
My client informs he has not sent 500 emails so maybe they will be able to check it but who knows!
The complete inability to contact bc support adequately and their tardy response times is an absolute disgrace. While my client is only a small business owner he pays a monthly subscription to use bc's system and should expect a standard level support especially when it comes to such a critical part of any business their email communications. If bc are going to provide the service of hosting mail they should at very least be able to respond to a ticket within three days regardless of the day a ticket is logged with some basic assistance or advise. Even the worst hosting companies I have ever had to deal with have had better response times and support some even had email address or contact number you could get them on.
So if there is anyone out there at bc who can help please get in touch

When you create a new email it has a limit to stop them being used and created for spam. 500 emails in one go is rather a lot for just an email (I hope he is not using it for newsletters as there is the BC feature for that job).
This limit increases over time and you will be blocked on that day when you exceed that limit.
In terms of your complain about response times - You sent a ticket just on a weekend and expecting a reply over the weekend (reading that should be enough to give you an indication on a response) but further to that it is wrapping up the holidays.
Support availabily during the winter holidays
While there will be full coverage now I would imagine there is a back log. I have an issue with my TV - I did a support ticket to Samsung on Friday - I have no reply to that ticket yet either and I expected as such.
If you really need to speak to BC support you can use the live chat - BC Status (on the right)
I hear you on the time response but please keep in mind what I said about weekend and holiday period.

Lack of response from emu/creative

I posted a request for support form about a week ago then followed this up with a contact us form both via the emu/creative website.
how long is reasonable to wait for just an email acknowledgement as I have had nothing at all.
Emu have no phone numbers to call and I get the impression of being ignored as I've not heard a thing.
I've had their excellent 1212 soundcard for 10 years and requested help relating to a trashed PC.
Any advice greatly appreciated on getting emu to get back to me.

Originally Posted by Freerskier
I have bumped this as no reply from anyone yet.
please help. I really need emu/creatives assistance but cannot get it.
Hey Freerskier,
Apologies for the late reply..
For concerns regarding E-MU products you may contact the email addresses listed below:
Technical support enquiries -> [email protected]
Other enquiries -> [email protected]
Cheers!

HT1551 Apple TV searches for date and time settings, then the screen goes completely black and I get no response from the remote. Any suggestions?

I've moved to Sweden from Canada, and when I plug my Apple TV in, I get the LED light and the Apple logo, followed by the Setting Date and Time message. After that, everything goes black and I can't make any selections. The LED lgiht is still on however.
Any help would be appreciated.

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

LACK OF SUPPORT FROM SKYPE For crash

Total lack of support and no meaningful response from Skype.com forum.
2 months without being able to use Skype and hours nearly days lost for uninstall reinstall or initialize the phone all that only due to a faulty sensor problem. SKYPE MUST ADD a setting to disable the proximity sensor (like the existing audio for calls from the phone) . IT IS A MINIMUM!

Hi and welcome to the Skype Community,
Just to set the right expectations: The community is not a direct support channel with Skype customer service agents. You will find fellow Skype users like you replying as well as moderators, power users or Skype staff like developers or quality engineers. Most of the time anyone from these groups can help you finding an answer to your problem, otherwise please contact Skype customer service.
To help with your issue it'll be most helpful if you supply the information outlined here: http://community.skype.com/t5/Android/How-to-create-a-good-Android-issue-report/td-p/211384
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Can't get any response from HttpsURLConnection

sorry, i've reformat the code here again
Deal frens,
Currently i'm doing a code to get a response from https link in my servlet. I don't know where the lack of my coding, but i don't get any response from the server when i execute my code. here is my code
import java.io.*;
import java.net.*;
import javax.servlet.*;
import javax.servlet.http.*;
import javax.net.ssl.*;
public class Servlet1 extends HttpServlet {
private static final String CONTENT_TYPE = "text/html";
//Initialize global variables
public void init() throws ServletException {
//Process the HTTP Get request
public void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
    response.setContentType(CONTENT_TYPE);
    PrintWriter out = response.getWriter();
    String authentURL = "https://server1.tst.cvs/servlet/RequestHandler?login=admin&pwd=admin&method=viewUser&username=00032a0183db";
    out.println("<html>");
    out.println("<head><title>Servlet1</title></head>");
    URL url = new URL(authentURL);
    HttpsURLConnection URLconn = (HttpsURLConnection) url.openConnection();
   // HttpsURLConnection conn = null;
    URLconn.setDoInput(true);
    URLconn.setDoOutput(true);
    URLconn.setRequestMethod("GET");
    URLconn.setUseCaches(false);
    OutputStream authOut = URLconn.getOutputStream();
    BufferedReader reader = new BufferedReader(new InputStreamReader(URLconn.getInputStream()));
    out.println("<body bgcolor=\"#ffffff\">");
    out.println("<p>The servlet has received a GET. This is the reply.</p>");
    out.println("output"+authOut);
    out.println("output2"+URLconn.getContent().toString());
    out.println("output3"+reader);
    out.println("</body></html>");
//Clean up resources
public void destroy() {
} the result suppose i get when i execute the script is..
userdata=234&uname=00032a0183db&concurrentlogins=1
i don't have any problem when i paste the link
https://server1.tst.cvs/servlet/RequestHandler?login=admin&pwd=admin&method=viewUser&username=00032a0183db
and i able to get the response
userdata=234&uname=00032a0183db&concurrentlogins=1
please..please help..what is wrong with my code

YOU DON'T READ ANYTHING IN YOUR CURRENT CODE !!!
If you use a BufferedReader, then read the input stream via readLine() method.
Default implementation of getContent() method is not generally usable for getting your desired "content". Experiment that.

No Response from Server at end of day: 4.03

We're using Weblogic 4.03 on Solaris. At the end of a busy day, users
start submitting their transactions and some users start calling the
help desk saying that performance is very slow and I believe they are
getting "No Response from Server" from their browser.
We think it's the number of Execute Threads defined. I have provided
the settings when we received HelpDesk calls. We have also modified the
settings as mentioned below.
Some questions.
When does an Execute thread get used?
Can an execute thread be used for a long period of time (many seconds)
based on weblogic property settings?
Do the keepAlive properties keep a thread alive?
Does a connection keep a thread alive?
Does anyone know a way to monitor thread usage in 4.03?
In what situations can a connection use more than 1 thread?
Does anyone think we're on the right track?
We have defined the JRE to have a 64 meg heap.
We looked at the T3AdminMain console and at one point and saw 27
connections being used. It's hard for us to determine if this was the
high point for the day. We're not sure how to capture this type of
info. We're thinking if there were 27 connections and each of those
connections was somehow using 2 threads, this might explain the problem.
About our application, we have HTTP and HTTP requests coming through a
browser client and we also have a Java UI client executing T3s
connections.
The browser version sees a user login to the application without being
timed out for 20 minutes (1200 seconds). We have reduced this to 900
seconds.
Basically, we're not sure how Weblogic handles threads based on the
properties we've used. We have looked for documentation on this, but
have not found any. Any help would be much appreciated.
Please reply to my email id as well, if that's not too much trouble.
Thanks in advance for any help...
Mike
Here are some of our property file settings when we received the
problem:
weblogic.httpd.http.keepAliveSecs: 60
weblogic.httpd.https.keepAliveSecs: 360
weblogic.httpd.session.cacheEntries: 1024
weblogic.httpd.session.invalidationIntervalSecs: 60
weblogic.httpd.session.jdbc.connTimeoutSecs: 120
weblogic.httpd.session.swapIntervalSecs: 10
weblogic.httpd.session.timeoutSecs: 1200
weblogic.system.executeThreadCount: 42
weblogic.system.percentSocketReaders: 33
We have changed the settings below and restarted the server. We have
not received any feedback yet.
weblogic.httpd.http.keepAliveSecs: 30
weblogic.httpd.https.keepAliveSecs: 180
weblogic.httpd.session.timeoutSecs: 900
weblogic.system.executeThreadCount: 60

I've read previous threads about the problem with 4.5 and the rebuilding of the
bean cache on each method call resulting in slowdown of the system over time. I
also see that patches have been provided. Is this also an issue with 4.0.3 and
have fixes been made there? We also are seeing significant degradation of
performance over time during our load testing and have been unable to determine
the cause. We are running on a 4 processor NT machine with 1 gigabyte of RAM.
When we see the degradation of performance, one processor is operating at 100%
and memory is maxed out.
Thanks,
Jim Gish
Venkatesh Iyer wrote:
Mike
To begin with, can you
a) please check the access.log to determine the the "arrival rate" of the
HTTP request. If the requests are not arriving fast enough, tuning WLS will
not help.
b) monitor the WLS server through the console to check the # of requests in
the queue waiting to be processed. This will give an idea of the potential
source of the bottlenecks in the system.
Mike Upton wrote:
We're using Weblogic 4.03 on Solaris. At the end of a busy day, users
start submitting their transactions and some users start calling the
help desk saying that performance is very slow and I believe they are
getting "No Response from Server" from their browser.
We think it's the number of Execute Threads defined. I have provided
the settings when we received HelpDesk calls. We have also modified the
settings as mentioned below.
Some questions.
When does an Execute thread get used?
Can an execute thread be used for a long period of time (many seconds)
based on weblogic property settings?
Do the keepAlive properties keep a thread alive?
Does a connection keep a thread alive?
Does anyone know a way to monitor thread usage in 4.03?
In what situations can a connection use more than 1 thread?
Does anyone think we're on the right track?
We have defined the JRE to have a 64 meg heap.
We looked at the T3AdminMain console and at one point and saw 27
connections being used. It's hard for us to determine if this was the
high point for the day. We're not sure how to capture this type of
info. We're thinking if there were 27 connections and each of those
connections was somehow using 2 threads, this might explain the problem.
About our application, we have HTTP and HTTP requests coming through a
browser client and we also have a Java UI client executing T3s
connections.
The browser version sees a user login to the application without being
timed out for 20 minutes (1200 seconds). We have reduced this to 900
seconds.
Basically, we're not sure how Weblogic handles threads based on the
properties we've used. We have looked for documentation on this, but
have not found any. Any help would be much appreciated.
Please reply to my email id as well, if that's not too much trouble.
Thanks in advance for any help...
Mike
Here are some of our property file settings when we received the
problem:
weblogic.httpd.http.keepAliveSecs: 60
weblogic.httpd.https.keepAliveSecs: 360
weblogic.httpd.session.cacheEntries: 1024
weblogic.httpd.session.invalidationIntervalSecs: 60
weblogic.httpd.session.jdbc.connTimeoutSecs: 120
weblogic.httpd.session.swapIntervalSecs: 10
weblogic.httpd.session.timeoutSecs: 1200
weblogic.system.executeThreadCount: 42
weblogic.system.percentSocketReaders: 33
We have changed the settings below and restarted the server. We have
not received any feedback yet.
weblogic.httpd.http.keepAliveSecs: 30
weblogic.httpd.https.keepAliveSecs: 180
weblogic.httpd.session.timeoutSecs: 900
weblogic.system.executeThreadCount: 60
[jgish.vcf]

Webstart error: missing version response from server

We deploy our application by Java Webstart. This works most of the time, but at the last update one client got an error when trying to update.
The jnlp-file looks like this:
<?xml version="1.0" encoding="utf-8"?>

<jnlp spec="1.0+" codebase="http://xyz/webstart/app/" href="webstart.jnlp">
<information>
<title>xyz</title>
<vendor>xyz</vendor>
<homepage href="http://xyz"/>
<description>xyz</description>
<description kind="short">xyz</description>
<icon href="images/rvicon.gif"/>
<icon kind="splash" href="images/rvicon.gif"/>
<offline-allowed/>
</information>
<security>
<all-permissions/>
</security>
<resources>
<j2se version="1.5+"/>
<jar href="webstart.jar" version="0.52"/>
</resources>
<application-desc main-class="UseWebStartWithIsiplan"/>
</jnlp>The webstart__V0.52.jar is located in $CATALINA_HOME/webapps/webstart/app.
The user gets the following error:
Exception:
com.sun.deploy.net.FailedDownloadException: Ressource konnte nicht geladen werden: (http://xyz/webstart/app/webstart.jar, 0.52)
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
at com.sun.javaws.Launcher.downloadResources(Unknown Source)
at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)Nested Exception:
java.io.IOException: missing version response from server
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
at com.sun.javaws.Launcher.downloadResources(Unknown Source)
at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)The client is running Windows XP SP2 and Java version 1.6.0_03-b05.
The Server is Apache Tomcat 5.5.23, Java version 1.5.0_12-b04.
Has anybody an idea what might cause this error?

We've gotten that error when the servlet runs out of memory. The out of memory error happens when it is building the jardiff file, which can require a lot of memory to do. The servlet caches any jardiffs that it builds, so most users won't see the problem because they are requesting prebuilt jardiffs.
We've found that the servlet runs best with 256mb of max heap. But I'd imagine we are more heavy weight users than most.
I've done some stress testing on the 1.5 servlet and did not find any real memory leaks.
Based on the open source version of the servlet (which I believe is pretty much the same as the one distributed with java 1.5).
It is keeping objects in memory to track which jardiffs it has built and to track any accessed resource (jar or jnlp). If your server has enough different jars and jnlps then you need to give it enough memory to keep all these small objects in memory.
If you want be 100% sure you've given it enough memory, then you can write a script which does a HEAD request on every possible jar and jnlp inside of the servlet. That should max out its memory usage.

Broadband Usage Problem - Need Proper Help From BT

Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband. I am on Option 2 and normally use around 20GB in a month. I checked my usage on My BT and found it was 38.64GB on 14/2. I checked again this morning and found it was now 42.73GB for the 15/2.
I've tried calling BT, but have only got through to the BT help in India. The first person I spoke to said it was because I was being charged for my BTVision usage and wouldn't accept that it was independent of my broadband. I tried again, and the second person said the same, but upon my insistence checked with a colleague - and came back apologising, saying that the BTVision usage was separate and so I would not be charged at the end of the month.
I am scared to use my BT broadband and BTVision for fearing of incurring more charges. I have not done anything that warrants high usage: I don't watch films or play games on-line. I read news, check e-mails, do banking, view video clips - the usual everyday stuff.
Please can somebody from BT help me? I am tired of trying to explain the situation and getting the same scripted answers. The stock response from the BT staff seems to be for me to upgrade to an unlimited package, but I want to know why this is happening (is it a mistake on BT's part? I did not use 4GB yesterday), how I can go back to my normal broadband usage, and whether I will be charged for this excessive usage. In short: something is wrong, I have little control over the situation despite trying repeatedly to talk to someone from BT, and I would like some help.
Thank you
Paul
Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem. The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband. Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
I've been through exactly the same where I've stopped using my BB service for fear of being charged and i have always suspected BT Vision usage was being included. During a 1 hour phone call with India and several times since I have been told it is "IMPOSSIBLE" for BT Vision usage to be included. This admission appears to prove otherwise !!

Moving all files back to Google Drive due to lack of response

Due to the utter lack of response to my syncing issues with Creative Cloud Desktop, I am now forced to move all of my files back to a more reliable solution (Google Drive). I have given your company every opportunity to respond to this issue before I posted this message, but the complete dismay of this known syncing issue has left me no other choice.
As a long term client of Adobe and Macromedia for over 15 years, I cannot believe that you have chosen not to respond to this issue. I felt brushed off from your live chat department, considering I spent over two hours trying to resolve the issue with them and they just kept passing me to different departments. To make matters worse, the last individual I spoke to advised that the issue would be escalated because it is a known issue and there was no resolution. I then received an email stating that my issue was resolved and therefore the case was closed. This was completely untrue. I cannot still sync files from my desktop to the cloud. It appears the live chat operator just didn't want to have an open case (which would look bad for him), so he closed the case after we ended the chat. I still receive several error messages that I have repeated to your team multiple times.
I then re-opened the case and filled out a survey expecting a response. No response at all! I have now posted three messages in this message board and no response at all.
I am sorry that I have to post this message, but I have given your company every opportunity to respond, but nothing.
With that said, I now will be moved my team's files back to Google Drive.

Gcoiro, I am also very disappointed with the live chat service. I spent over 2 hours trying to communicate with a live chat rep, and it became evident that the rep wasn't even reading my responses and questions during the conversation. Rather than try to make robots seem more human... let's try and make our humans seem less robotic, Adobe.

Slow Response from the server

It seems that after 1 - 1:30 hrs after the server start the response from app server
(weblogic 5.1 here) is very very slow. This remains as it is until we stop and
restart the server..But again after the same period of time the problem continues
and the server tends to respond slowly.Where could be the problem? If you can
let us know the underlying problem, it would be great.

"Amit" <[email protected]> wrote in message news:<3e7054c6$[email protected]>...
It seems that after 1 - 1:30 hrs after the server start the response from app server
(weblogic 5.1 here) is very very slow. This remains as it is until we stop and
restart the server..But again after the same period of time the problem continues
and the server tends to respond slowly.Where could be the problem? If you can
let us know the underlying problem, it would be great.OK, check in the admin console for Garbage Collection. You will see
the heap usage reach 100% and the drop off suddenly. If this is the
case, consider increasing your heap, if that isnt an option.. Try
checking your code to make sure everything that is called is
destroyed.
That may help... If not it could be JDBC,other connectivity, or code.
But try that 1st and let me know.
Steve

Lack of Response not sure anyone cares about loyalty anymore

I contacted customer service via email about purchasing a new MacBook Pro for my daughter with her College Money. When we purchased it we told the Best Buy employee about our difficulty getting her approved on the 3rd party website that checks her enrollment. We purchased the computer one day prior to going on vacation. We never could get her cleared and were going to send all of the numerous items to the 3rd part group but seeing that no one would do anything after 15 days it was pointless. My complaint is that now we cannot take advantage of the student discount and now the computer has also droped another $45 in price which is double frustrating. This was not my money but my daughters college money. If this was not my daughters money I probably would not even care but it was her hard earned money. I was very proud that she saved and was able to purchase this item and also pay for her own tuition. So now we are looking at a computer that is less than a month old and now could have purchased for $145 less if I went directy to Apple.If you look at my account I had previously been an Elite member for years and purchased all electronics and appliances from your store. Well now that I have eveything I need at my home I did not purchase as frequently so my Elite status dropped to a regular membership.Being in Sales and Marketing for the last 20+ years I know how important it is about communicationg with customers with opportunities with your company. This is why I wrote in the first place. The answer I received was a canned answer that did not give me a resolution or closure to my situation. I replied to the email and never received a response. I had been planning on purchasing another MacBook and IMacsince they are both over 5 years old and both previously purchased theough Best Buy as wereall of my appliances at my home along with Denon and Def Tech speakers.Not once was I given any reason to continue shopping with your company. Even a small gesture may have kept me shopping with you but nothing was offered. Through the years I have seen what a little customer service or lack of can do to a company. I am tempted to share this on Twitter, Facebook and any other way I can based on mere principle. The lack of response should tell others where their loyalty should lie.

Hello Daoliv,
One of the goals to which we aspire is excellent communications with you and also with our other customers. While I am at a loss to explain why you have not had further contact as a result of your recent email to us, I know that you should have received a continuation of your conversation and I apologize for that not being the case.
As to your daughter's enrollment in our College Student Deals promotions, I recommend that she contact us so that we can work to resolve the issues that she has encountered. We offer the program so that our customers may avail themselves of it, not so that they have a new point of aggravation. I regret that this has been part of your experience.
Best Buy's Price Match Guarantee is a great way to ensure that you receive the best price on the products you purchase, but our requirement is that a request for price match be within the return period (usually 15 days). Outside of that time frame, we are unable to accommodate a request for price match.
With that said, I have some information for you about your recent Macbook Pro purchase, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I am extremely grateful that you took the time to share your ongoing experience with us.
Sincerely,

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

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