Client-side GW integr.: access other folder than "inbox" and public folders

Hello,
in our current project the call center employees should work only with the CRM web UI. MS outlook client should run in background, however, they want to access the necessary data out of the CRM UI.
Thus, it would be possible to access other folders than the "inbox". In CRM UI, one is able to transfer e-mails from the MS outlook inbox to CRM including the creation of an activity. However, you can only access the inbox folder, not any other folder, like a subfolder of the inbox folder. Now in the call center mails are routed automatically into subfolders due to dispatching of incoming requests.
Second thing would be to access MS outlook public folders out of the CRM web UI since some kind of knowledge base things are stored there company-wide.
Many thanks for your help & kind regards
Wolfgang

Not answerted actually, but no further inputs received.

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Client-side GW integr.: access other folder than "inbox" and public folders

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