CME Jabber on iPhone disconnects after 10 Secs

Hi all, have a problem on my jabber clients that they disconnect after 10 seconds when making outbound calls. Router 2921 - c2900-universalk9-mz.SPA.151-4.M4.bin runing CME 8.6. iPhones running Jabber 8.6.5.18781. All other devices (CIPC, 7945's etc. (SCCP)) are working fine and are able to make outgoing and incoming calls.
please assist.
this is what I get from the CME
un 8 15:10:43.459: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
Jun 8 15:10:43.459: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
Jun 8 15:10:43.459: //1158/E2B9A9F18216/SIP/Event/Session-Timer/sipSTSLMain: Event: E_STSL_SPI_EVENT
Jun 8 15:10:43.459: //1159/E2B9A9F18216/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060;user=phone;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK4291EAA
From: "Dave-iPhone" <sip:[email protected]>;tag=BDEC6C-1325
To: <sip:[email protected]>;tag=gf97ll6v-CC-24
Date: Fri, 08 Jun 2012 15:10:25 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1339168243
CSeq: 103 BYE
Reason: Q.850;cause=102
P-RTP-Stat: PS=539,OS=16170,PR=894,OR=17880,PL=0,JI=0,LA=0,DU=10
Content-Length: 0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK4291EAA
From: "Dave-iPhone" <sip:[email protected]>;tag=BDEC6C-1325
To: <sip:[email protected]>;tag=gf97ll6v-CC-24
Call-ID: [email protected]
Timestamp: 1339168243
CSeq: 103 BYE
Content-Length: 0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x313A9000
State of The Call        : STATE_DEAD
TCP Sockets Used         : NO
Calling Number           : 7477
Called Number            : 0114674466
Source IP Address (Sig ): 192.168.244.250
Destn SIP Req Addr:Port : 192.168.244.10:5060
Destn SIP Resp Addr:Port : 192.168.244.10:5060
Destination Name         : 192.168.244.10
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream             : 1
Negotiated Codec         : g729r8
Negotiated Codec Bytes   : 20
Nego. Codec payload      : 18 (tx), 18 (rx)
Negotiated Dtmf-relay    : 6
Dtmf-relay Payload       : 101 (tx), 101 (rx)
Source IP Address (Media): 192.168.244.250
Source IP Port    (Media): 17620
Destn IP Address (Media): 192.168.244.10
Destn IP Port    (Media): 20040
Orig Destn IP Address:Port (Media): [ - ]:0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 102
Disconnect Cause (SIP)   : 200
Jun 8 15:10:43.587: //1158/E2B9A9F18216/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 192.168.1.1:5060;branch=z9hG4bK428F1C;received=192.168.10.1
From: <sip:[email protected]>;tag=BDF344-F6
To: "Dave-iPhone" <sip:[email protected]>;tag=000000000000007f731c4248-4443c002
Call-ID: [email protected]
Date: Fri, 08 Jun 2012 15:18:20 GMT
CSeq: 101 BYE
Server: Cisco-SIPIPCommunicator/9.2.1
Content-Length: 0
Jun 8 15:11:01.471: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jun 8 15:11:01.471: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:192.168.244.10:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK42A3FA
From: <sip:[email protected]>;tag=BE7960-2177
To: <sip:[email protected]>
Date: Fri, 08 Jun 2012 15:11:01 GMT
Call-ID: 38930D6E-B0AF11E1-81BCB8F2-331935B0
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1339168261
CSeq: 11 REGISTER
Contact: <sip:[email protected]:5060>
Expires: 3600
Supported: path
Content-Length: 0
Jun 8 15:11:01.487: //1160/000000000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK42A3FA
From: <sip:[email protected]>;tag=BE7960-2177
To: <sip:[email protected]>;tag=v7vgdted
Call-ID: 38930D6E-B0AF11E1-81BCB8F2-331935B0
Timestamp: 1339168261
CSeq: 11 REGISTER
Warning: 399 - "SoftX3000 R601-MSG Error ID:[259] LiteFME Tg register ,get Wll param error "
Content-Length: 0
Thanks
David

Just in case you haven't solved this yet, the issue is detailed below.
Workaround
Bind all SIP traffic to a single interface, ideally the voice vlan interface.
   voice service voip
       sip
         bind all source-interface gigabitEthernet 0/0
Cisco Mobile 8.1 integrated w/CME 8.6. On outgoing calls from Cisco mobile the call will connect, get 2 way audio and then disconnect after
15-20 seconds.
The problem is that when the call connects the CME sends a 200 OK to the Cisco Mobile app. The Cisco Mobile app fails to send an ACK to CME, so CME keeps sending 200 OK messages until it times out and ends the call.
The problem is related to CME using a different source IP address for SIP traffic than what was used for the endpoint to register. The IP used as the source address under Voice Register Global is what the TCP connection is set up to for an outgoing call. However the CME uses the best address to source traffic from when it is not bound. As these devices are on the WiFi network (not the wired voice network), the CME uses a different address to source the SIP traffic for these calls than what is defined under the voice register pool. This causes an error in the Cisco Mobile App, which is why it fails to return the ACK.
We bound SIP traffic globally under Voice Service Voip to the same IP that was defined under the voice register global. After this the calls worked fine.
Reference this Junked bug as well:
CSCtu05278   CME Call from Cisco Mobile to IP phone disconnects after
20 seconds

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8. Just to make sure the MacBook or iPhone were not 'going to sleep' (which might have caused the disconnect error before??) I routinely moved the mouse on the keyboard and on the iPhone
9. Verified good back up by checking it under iTunes > Preferences > Devices - there should be a back up there in the name of your iPhone and the time you did it.
Hope this works for you guys. Not exactly technical, but I'm not a developer or anything, just a keen user.
Cheers.
Message was edited by: Woodsy1

CME Jabber on iPhone disconnects after 10 Secs

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