CO3 Error

Have had CO3 Error message up for 24 hours now. Have tried to contact Helpdesk who say it's a server issue, but nothing seems to be happening and frankly, don't really trust them to fix the problem. Anyone help? Have had vision for 11 months now and has worked fine up until this point. Don't know whether switchover is affecting it as we are in the middle of changeover (Yorkshire area). Thanks.

Shouldn't be switchover. C03 can be a network issue (so check your Powerlines if you have them), but is usually because your account is not recognised at the server end. This could be because there is a problem at the server end or someone in the back office has made a boo boo.

Similar Messages

  • Another Customer with CO3 Error Message

    Hi all
    I got a new line, infintiny and Vision package (BB & Phone installed fine) but Vision is throwing up CO3 error message.
    I have reported this and advised I would get a call today, guess what no call (No surprise really)
    I'm hoping a mod can assist?
    Thanks
    CP

    Wow thanks Colin it sounds that this isn't uncommon then!!  The only entertainment I've had from the box so far is when I was on a conference call with two Indian sounding advisors having a full blown argument with each other over my situation with me just sitting in and listening to the whole thing, absolutely hilarious. I thought BT were a reputable company??
    Aled

  • Co3 error activation date has passed

    Hi all I'm having problems with vision everytime i reboot the box that was delivered yesterday i get the c03 error i tried calling call centre there usless keep saying i promise it will come on it takes time but my activation date has now pass im starting to wish i never left virgin now any ideas how i can watch tv

    Hi,
    1. A C03 error means your Vision account has not been set up correctly at BTs end.
    2. A c02 error means the box tried to upgrade its software and failed. This 99% probably happened because of point 1.
    Get the Mods on it. They are very helpful.
    Rank - Mostly Harmless.

  • BOO HOO NO BT VISION CO3 ERROR

    After a year away from BT vision due to being cut off for 4 days - phone, broadband & vision (BT's fault) and then a manager being very rude on the phone then being charged £250!!! after a btopenreach enginer disconnected our services by accident. we thought we would give them a second chance as we liked it so much and to my horror the problems have started agian
    We recieved our kit yesterday after waiting for 2 weeks set up and guess what? thats right folks no vision, we called in the evening and were prommised that it would be on by midnight but alas this was not to be, we have phoned bt again and been spun a yarn about the enginers  doing a software upgrade and told that it may be on tomorrow if not call back, why is this?
    I feel realy disapointed with BT as we gave them another chance even after they charged us £250 and the whole thing is turning into a mess before we get started, i regret leaving SKY now and wish that i had never got with BT first time round as it would have saved me £250 and my little girl who is 3 would be able to watch Peppa Pig and all the other shows that she loves.
    All in all i feel that BT have let my whole family down yet again

    Hi jenny-mackay,
    I'll get this sorted out for you and make sure we get it up and going.
    Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send to the email address in my profile and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
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  • Co3 error message

    i have been trying now for almost a week to get BT vision up and running. have called technical dept several times, and now waitng for a call back from the back office tech team. I can't count the number of times I have re-booted both the Home hub and vision box. so far service received has been dissapointing. Now thinking of scrapping vision and returning to sky.  

    Hi J123t,
    Thanks for posting. I'm sorry you're having problems with the vision service. I can look into this for you. Can you run a speed test at www.speedtester.bt.com and drop me an email the results, your account details and a link to this thread for reference and we'll take it from there.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Error CO3 - BT Vision

    Hi There,
    Can anyone help me please...I have had BT vision for a few years now. However we have just moved house. I have had a nightmare setting up the phone line and broadband...finally got them working...however the vision isnt working! I get the CO3 error saying wait til activation date. However i have been told we are being billed for the vision service and should be working!
    Can anyone help with why it is not working.... the home hub is in a different room to the vision so I have used the powerline adaptors, however the status lights on them are red... is this the problem?!
    Many thanks
    Helen.

    Same problem for me, moved today (a quarter of a mile up the road) and took my BT Broadband package and BT Vison wirh me. Engineer arrived at new place at 11am this morning, 15 minutes later and and I have phoneline and broadband, however, still no BT Vision and error code CO3. Technical helpdesk tell me that I must wait until my BT Vision is activated but as I am a long trem subscriber howl ong do I wait when I am paying my money!!!

  • ERROR MESSAGE C03 BT Vision

    I am having no luck in resolving the problems I am having with BT Vision. Endless phonecalls and emails later and knowone seems to be able to help. I recently ordered a phoneline/broadband/vision package from BT. My activation date was 6th June. My broadband and phoneline are working fine....but when i try to install BT vision I get the C03 error message.
    When i look at my account online and track my order i get th following info (the red text seem to be error messages)
    Your order summary There is an issue to the Provision or Completion of your order, please see below for the details.
    Status: In Progress Reference number:
    Order placed on: Thu 19 May 2011
     TV - BT Vision value pack offer 0910 A
    Your equipment delivery
    Equmlipment deliveryMon 06 Jun
    Dispatched
    Track This Item
    Equipment ordered: BT Vision Spare Remote Control, BT Vision Welcome Pack (Black Box), Vision+ Box Black Dispatched by Royal Mail Tracked: Delivery date: Mon 06 Jun 2011
    Your activation date
    Your Vision service should be working although we are awaiting for the final stage of your order to complete, if there are any problems we will contact you.
    Activation DateUp to midnight
    Mon 06 Jun
    In Progress
    Activation: Your Vision service can be activated at any time up to midnight on your activation date, if you have set-up and installed your service but seem to have trouble connecting, please try again after this time.
    Product informationBT Vision value pack offer 0910 A BT Vision - PPV, BT Vision Gold Pack, BT Vision - PVR Phone number:
    Record up to 80 hours of live TV
    Watch, pause and rewind Freeview channels
    Choice of viewing packs from Film Club, Sport, Kids and Music
    TV and Replay packs included
    Please note - the number(s) quoted above may be subject to change, if they do change we will contact you to confirm.
     Broadband and Calls
    Your equipment delivery
    Equmlipment deliveryMon 06 Jun
    Dispatched
    Equipment ordered: BT Home Hub 3.0 Welcome Pack, BT Home Hub 3.0 Black Dispatched by Royal Mail Tracked: Tracking ref: Delivery date: Mon 06 Jun 2011 Delivery address:
    Your activation date
    Your Line order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates
    Activation DateUp to midnight
    Mon 06 Jun
    In Progress
    Activation: Your service can be activated at any time up to midnight on your activation date. If you have trouble connecting, please try again after this time.
    Order Tracking HelpBroadband - BT Total Broadband Option 1
    Your activation date
    There is a delay to the provision of your Broadband order which we are currently investigating with our suppliers. We will keep you informed of any progress, please keep checking online for further updates.
    Activation DateUp to midnight
    Mon 06 Jun
     Phone line - Unlimited Weekend Plan
    Your Phone line service will cease on Fri 20 May 2011Your activation date   
    Activation DateUp to midnight
    Fri 20 May
    Complete
    Activation: Your service can be activated at any time up to midnight on your activation date. If you have trouble connecting, please try again after this time.
    Order Tracking Help
    CAN SOMEONE PLEASE HELP or guide me in the right direction.

    It's a mare, I had the same issue when ordering BB/Phone/BT Vision for my ex wife, in the end it took 4 weeks for them to get the Vision box to me (they kept on NOT processing the order correctly each week) and when it eventually came, I got the CO3 error, NOBODY at BT India could assist, tried all the normal checks etc, kept telling me to wait 24 hours and 'it will be ok sir I assure you', it never was, in the end I read on a forum that they need to add the 'quality of service' to the order, whatever this is?    I called again and suggested this and hey presto, it then worked!!!!     This has happened to me twice now, why aren't they automatically doing this process?     I need to order this all again now for my new apartment, going to tell them to do this, bet they don't even know what it is on the sales team!!

  • I'm at my wits end

    I'm so unspeakable fed up with BT right now.
    Made the stupid mistake of moving house six weeks ago and this simple act has left BT totally baffled.
    To start with all was easy, filled out the online CoA stuff and got a reference number. Thought it was bit odd I never received any updates so of course I phoned and this is where it all starts....
    3 hours on phone only to be told that reference number was "not in the system" (despite fact I had email)
    Took all the details of change of address and given a start date. All ok one would think. Not overly impressed as it makes me phone and broadband out of action for 10 days. Email arrives and there is no reference to my BT Vision anywhere. Phoned again and another 3 hours later was eventually told "that will be ok once your broadband is activated"
    Phone and broadband become active and yes you have guessed it.....BT Vision doesnt work. What a surprise ! Error code CO3.
    Phoned again to be told "Can sometimes take a few days for that to happen" This is beginning to sound like BS to me and they are trying to cover over a **bleep** up as its awfully clear nobody has done anything about BT Vision at "new address".
    Phone again, getting somewhat fed up that all im getting is lied too and nobody is actually doing anything about either that or the fact my BT Vision still isnt working. Hours on the phone once again removing plugs and cables and wires and this test and that test to be told. "Your line speed isnt good enough and you need infinity"
    This is now 4 weeks after moving home and im very glad I kept a digibox as I would have been totally without TV in all this time. I'm rushed up the queue for infinity apperently (10 days wait)
    Openreach comes as agreed and now I have infinity but yes you guessed it BT Vision still has CO3 error (which its had from day one at new address I should mention) 
    Once again im told it can take a day or so to "settle in" They must think im stupid !!! Anway....they now decide that BT Vision needs to be reordered !!!!. I'm told this will be done that day and will be working tomorrow (19th Feb) I moved on 21st January so you can put this in context. However the email says activation date is 28th Feb and rather weirdly refers to my previous address !!!!
    On the 28th I get email and text saying everythings ready and all activated. You guessed it....no it isnt !!!
    I have raised complaints as follows
    ********* (yesterday)
    ********* (today)
    I hope somebody in authority reads this and somebody who can simply handle a change of address. All I want is my BT Vision to work. I'm not spending any longer on the phone to 0800 111 4567 as every single person there has just lied to me having kept me on the line for endless hours.
    The final insult was receiving the bill today which is of course if full charges !!! The way I feel presently I would rather be dealing with the bailiffs than pay that. I'm shocked that lying to your customers is inbulit into the system, that helpdesk staff have a mission to get you off the phone without havving to do a single thing and that when you go into the complaints procedure there isnt so much as an acknowledgement.
    Absolute disgrace
    Solved!
    Go to Solution.

    Hi Derek2805
    The BT Care Team (Mods) will reply to you either by phone or email usually within 3 working days, however you should have been given a tracking number immediately after sending the request.
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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    Please let other members know by clicking on ’Mark as Accepted Solution’
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    See if someone in the community had the same problem and how they got it resolved.

  • As expected no Vision on Activation date

    When I got BT Total Broadband it went wrong, couldn't instal it and so on, but been with it for a few months and wanted a TV service, was going to get Virgin Media but decided I would give BT the benefit of the doubt that I could get vision without any problems.
    Ordered it on the 16th with an Activation date of 19th January, checked online the date had changed to 21st January, check a few days later and the order had been cancelled and a new order opened on 22nd with an activation date of 28th January 2011.
    I specifically contacted Customer Care asking about what date it would be working etc and told there was some problems but it would definitately be working on the 28th.  
    I got the box early morning, set it up and it came up with a CO3 error message, followed the instructions then it still didn't work, so I phoned up the helpline, was told you will have to wait till midnight for it to be activated.  I said you sure it will work, and told yes its definately showing as it will be activated by midnight.  I had doubts then and said it, but was given assurances its all right.
    And guess what, after midnight and as expected the service is not working.  
    There is no reason why it isn't working, Broadband has been working for months now, so they can't say the line needs to stabalise, it has been confirmed twice it would work on the day, and yet, it doesn't.
    Its really sloppy order processing and customer service, you want people to take out a service, but can't even provide it, I'm not happy at all.

    Hi Daedal,
    Welcome to the forum. I am sorry to hear about the delay with the activation of your Vision service. I would like to look into this for you to see what is going on. Please could you drop me an email with your BT account details and a link to this thread?
    My email address can be found by clicking on my profile.
    Thanks
    Paddy,
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Vision error CO3, the time it takes to resolve.

    Hello
         Have had BT infinity and vision installed on the 26th, which is also the activation date. BT engineers came and connected my new broadband and so far has worked great, very quick and very pleased. I then fitted the vision box myself and I have the error code CO3. I called the help desk and was told to try again tomorrow as it can take a while to activate. I called them today on the 27th as it still does not work, in all fairness who ever I spoke to was as helpful as he could be, after a while on hold I was informed that the system is not seeing the line as activated, which is why the vision box will not work. I was then told this could take up to 48 hours to resolve as it was a technical issue, why, why does it take so long to sort out. I have been waiting weeks for this system to arrive and be fitted. Why can't you speak to the engineers who operate the system directly and get it sorted out immediately, and if not why can't they give a specific time for activation. To be honest we are all disappointed so far, as much as I hate SKY, when they tell you its on, it's on. Come on BT.

    Hi, Welcome to the forum
    A C03 error is normally due to the account not set up fully.
    I suggest you get back onto the help desk 0800 111 4567 and suggest they check your account is fully enabled
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Error CO3 on second vision Box,can anyone help??

    Probably been asked lots of times,but how recently? Got an old black vision box and a silver one (additional to my main one) and just want to know is there any way I can get either of them to be a stand alone pvr in another room,when I unplug my main box and load up either of my old boxes I just get a Error CO3 message,I thought I read somewhere there was a new update so you could use the older vision boxes,any info please??

    The old silver boxes can't take the new software.  The early black ones can take the new software, but can't do everything that the new ones can.  However, it requires BT to push the new software to the black box - there's no way to request it from the box.
    I suspect your problem is that your main box is on the new software, which requires different things of the BT servers.  So when you plug in an old box, it is no longer connecting to a server it can talk to, hence a C03 error.

  • RE: Error Code CO3!!!!!

    Dear BT I have just got my BT package and the Broadband and Phone line work fine but when go to setup BT vision the error code CO3 comes up. We have phoned the BT call centre (India) to be told that it will be after midnight before the BT vision activates. Tried this morning but still does not work same error code. Rang the call centre again no joy told it will defiantly be tomorrow. I have read the post on the forum who have the same problem. I believe it is because BT have not activated the BT vision I am posting this and also emailing the mod to see if I can get any joy. jordi_88

    It can take up to 48hrs. Give it until tomorrow evening and if it's still not working give them another ring

  • Error CO3 message

    I have just had a new phone line set up today along with bts whole package. my broadband and phone work but the vision+ will not set up. error message just comes on screen. iv tried everything the bthelp has told me to do iv emailed them but having no luck. does anyone know what to do?

    We had a similar problem, whereby our Vision and Broadband accounts had not been linked together properly, so the Vision had not activated.  It stemmed from a problem with the Broadband.
    The support team on this forum were excellent and sorted it out for us

  • Error Co3 - come back sky all is forgiven

    What on earth is a girl to do ? Activation date thurs 21st phone line yay , broadband yay vision NAY !!!   I have rang and spoken and rang and ranted but dear me this is beyond a joke now every day a very polite it has to be said , great script reading for surely that is all it is voice on the end says midnight madame . Well too many midnights have gone by and alas still no joy . I am then told the engineers need to switch it off manually and start again wtf ???
    Me thinks its time to get back in contact with sky something tells me they will sort my viewing out asap , I work in a school my patience usually knows no limits but have to admit Bt has tested them grrrr grrr.
    I will wait untill mid day you never know ( man they have me believing now ........)
    Bev

    Hi Bevolais
    Sorry to hear that your Vision Service has not been switched on yet.
    If you fill out the contact us form in my profile (address in section 'about me') I can have this investigated for you.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Vision setup won't work, keep getting Error Mes...

    I have just recieved my new BT Vision box, I already had a BT phone and broadband (with BT HomeHub), with no problems in service with them, and thought the offer from BT Vision was great, but now have noticed several people on this forum having problems with their service, some of their problems are similar to mine; my BT Vision setup won't work, it will not start let alone complete the setup process, I keep getting Error Message CO3.
    It tells me to check my broadband is working; it is. It tells me to check any Powerline adapters are correctly setup, but I'm not using them, because my broadband hub is close to my TV. It tells me to check my cables are connected; they all are, and it tells me to restart my Hub and Vision+ box which I've done several times and achieved no satisfactory result.
    I placed my order on Tue 22 Feb 2011, recieved my equipment on Thu 24 Feb 2011, and was told it would be activated the same day, I only decided to plug it all in and set it up earlier today; Fri 25 Feb 2011. I tried sorting out the problem over the phone earlier, speaking to someone in CustomerCare, and they said it would be activated and working by midnight of 25/02/2011- (before the morning of 26/06/2011), but it isn't.
    I will give my BT phone number only to a BT employee who can actually help me, and get things done.
    The account and order is in my wife's name, but I am the more technically minded, and less easily stressed individual, so would appreciate any advice or assistance you could give.
    P.S. I occasionally, but rarely, have seen other Error Messages such as Error Message CO1.

    Hi Nahar-Hewitt,
    Thanks for the post and welcome to the forum.  I am sorry that you are not yet able to use your BT Vision service.
    The C03 error message can indicate that the order on our system has not yet completed.  This would explain why your service is not working.  Are you still getting this message when trying to use Vision?  If so then I can help.
    Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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