Comcast A-Hat Phone Rep Retaliation

Had a bad customer service experience with a phone rep and threatened to cancel my Quad-play because of his attitude. First, all services was cut off, probably so the transcripts would not be sent out. Then my account user name has changed as well as my forum user name. Of course, now the "old user name" can not be used again. Fluck, I never changed it. I called to report the unauthorized user name changes and was told I would get a call back.

needhelpfast wrote: I cannot chat with a customer service rep., and the 24/7 phone service is unavailable. ...When you can't reach their customer service, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to messages here in the forums and sometimes they do not. When they do the response may come in a few hours, or it may take a few days.

Similar Messages

Erica Phone rep from California call center said order is placed and awaiting supervisor's approval, but NOTHING was placed and no follow up

Erica Phone rep from California call center said order is placed and awaiting supervisor's approval, but NOTHING was placed and no follow up. I'm very displeased with Verizon customer Service. I guess I should expect that, given they are this giant and why should they care about 1 customer, even if its a very loyal one.
I was told that my order for an iPhone is placed and all it need is to get an approval from supervisor for a $300 coupon off a regular priced device. This "need supervisor's approval" apparently is how Verizon reps get people off the line and forget about any promises made. I called to follow-up and was told that someone from the call center will call me back. Guest What??? No one did, even after I went to the corporate store in downtown San Francisco and spoke to the store manager there.
I guess I should lower my expectations about a company which spends billions on advertisement, but delivers empty promises.

gvitalik - You'll need to send a Follow request (located in the upper right-hand corner of their profile page) to AyaniB_VZW that they'll have to approve. They likewise will need to send you a Follow request that you'll have to approve. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

Misleading Phone Reps

Hi all,
Yesterday I received my new iPhone5. Before activating or unboxing it I called in to phone support to ask some questions. Because, I'm thinking of switching to AT&T one of the reasons being that I can talk and browse data at the same time without wifi. The rep I spoke to, "Joel" said to me "oh you can do that with the new iPhone5 as well, it's a new feature for the iPhone5". So I decided to stick with Verizon and activated my phone. Needless to say, later that evening I decided to test out this "new feature" and was extremely disappointed that "Joel" had straight out misled and lied to me. My question is, have other people been told this by a call-in or a store rep? That's a pretty big lie in my eyes and makes me wonder how "Joel" thought I would not find out?

Maybe if you had googled "talk and data, iphone 5, verizon" you wouldn;t have wasted you time. A littel research goes along way.
https://www.google.com/#hl=en&safe=off&tbo=d&q=talk+and+data,+iphone+5,+verizon&sa=X&ei=CJ2mULXGHo2g8QSQ5oGIBQ&sqi=2&ved=0CD0QgwM&bav=on.2,or.r_gc.r_pw.&fp=2c5d625a7d2ae8ad&bpcl=38625945&biw=1280&bih=929

Comcast Customer Service Phone Support

What is going on with the Phone Support line at 1-800-934-6489? I can't even get connected to the company, and there is only one phone number to do so!!! I just moved recently and had my Comcast Internet service transfered (a nightmare that took 3 weeks and 2 separate appointments) and now I'm being overcharged on my bill -- So I call to ask a simple billing question, and I can't even get through the automated triage system to speak to a human being. Several times I have called and received a busy signal or connect error. Based on the lousy customer service provided by Comcast, I am vengefully imagining the company imploding on itself, unable to even answer the phone anymore. The only reason I choose to continue to put up with this company is because I have no alternative provider in my area that has even half-way decent Internet speed. I presume most other customers are in the same miserable predicament. Maybe this is the beginning of the end for this horrible company, and it will be replaced by something much better.... At least I can dream. How can a company survive when its customers can't even talk to a human being? This is so ridiculous, and the company is such a disgrace. I've never had such pathetic "customer service."

I was finally able to get through using number 1-866-671-5645, the "We're On It" support line which is used for escalations. The agent asked if I had received a "We're On It" card which is supposed to have a one-time use code -- I told him, No. He asked me where I received this number, and I told him, "Online." He sounded surprised/irritated, but agreed to help me anyway, and eventually resolved my issue. Hope this helps someone else who is pulling their hair out. Good luck!

Customer service complaint / Rude phone rep Rachel

I am a 10+ year loyal Verizon Wireless customer. I have long sung the praises of Verizon and convinced my family members to use Verizon..which they do. I have had the occasional...I think 2 past minimal overages and have happily paid for those overages. Recently I have added my mother to my account along with my fiance and 80+ year old aunt to my plan. Our bill is now $289.00 a month. 2 months ago we had an overage of 17 minutes (which we paid) with no other months coming close to our 700 minutes allowed for in our current plan. Today I get my current bill and there is an overage of 241 minutes resulting in a $110.44 charge. Being such a loyal and long standing customer with Verizon I thought Verizon may be willing to adjust my last months bill of overages if I increase my plan to the next tier. WOW! I sure was wrong about that. What I did get was a "customer service" girl (Rachel) that was rude, robotic, condescending and extremely unprofessional. All of this after I explained to her that I know she gets many calls from people that do not treat her well...I tried to assure her that I was not one of those people, that I understood that she was not truly in charge and to please stop cutting me off and speaking over me and that she was upsetting me and making me feel very uncomfortable. She apologized in the all too familiar condescending way we all know too well, "I'm so sorry if I'm upsetting you." Really? I doubt it since after again explaining to her that she was making me feel uncomfortable and again requesting that she please transfer me to someone else she refused. She refused multiple times for my request to be transferred to someone else that I could speak with. When I asked to speak to her supervisor she just answered rudely that she was a supervisor. When I stated that surely she was not the supervisor of the entire Verizon she said there was no one else I could speak to. Really? All of this from Verizon Wireless...a company I have been a loyal customer for 10+ years?
[Edited to comply with Terms of Service - employee number removed but available internally]

I live in an area where I can not get Broadband or other internet service. Using a Verizon Jetpack is the only way that I can have service. I opened my account and prepaid for the first month of service. During the first few days I had Verizon reps calling and claiming that I owed a thousand dollars and that they needed my credit card number. I refused to give them my credit card number and hung up. I called customer service and asked if I owed anything on my account only to be told that I didn't owe anything.
A few weeks later, I got my first bill. It was for way more than my monthly plan but it was not anywhere close to the amount of money that the reps that called were asking. Apparently as a Verizon customer, I am supposed to prepay my bill for the current month and the following month during every billing cycle, which is not in my contract. It means I have to pay 2X of my monthly fee every month.
Every time I have a question, I get the run around and no one knows how to answer my question.
How do I delete the incoming text messages from unwanted strangers on the Jetpack?
How do I block unwanted texts coming to my device?
I could go on but its pointless because no one knows the answer.
Yes, I have talked to Rachel, she was one of the reps that called me up and asked for my credit card number.
If I had a choice, I would switch.

Phone number for comcast

how do i get intouch with comcast about a claim for damage

Just call and tell the phone rep you want to file a damage claim. 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

Comcast and its Billing and Payment system

Now I will start by saying... I am not happy at all with comcast.... and seeing as how I have been a customer since 2006; why would you treat you customers with such DISRESPECT and not take OWNERSHIP of any actions a customers experiences because of your company. I was told by one of your reps on Friday and I quote "JUST DISREGARD THAT" Here is what I was told to DISREGARD....... I checked my bank account to find this submitted to my bank..... which I did not initiate nor authorize. I immediately called comcast and after waiting on hold about 15 minutes; only to be given a phone number to call supposedly COLLECTIONS .....by the first female rep.... that was inaccurate..... after waiting on hold about 10 minutes... and was given another 877 number ... and ended up calling comcast back again... the rep asked what I was calling about. I explained...... Why a payment was processed on my bank account for this amount... that I did not set-up. He proceeded to say.. I see that you have a payment set up for the 15th in an amount different from this... and I said that is correct. That is the only payment I set up... so why is this payment being processed on my account. He then asks.. where do I see it... I stated... ON MY BANK ACCOUNT.... I am sitting here looking at it.... HE SAYS "just disregard it" that is not in our system So you mean to tell me that a payment with your company name on it... that has OVERDRAWN my account should just be DISREGARDED...... and even if it was avaialable... I should just DISREGARD it..... despite the FACT that I did not INITIATE or AUTHORIZE this......As I see I was getting nowhere with this person.... I then asked him to search his system for the confirmation number...... he replies.... it is not in the system...... I ended the call with thanks for nothing and I will be searching for another carrier to obtain service from. I called my bank...... after about 3 or 4 transfers they finally credited the overdraft fee, reversed the charge from COMCAST... and restricted my account.... Now I have no money... no access to any money, can't make withdrawals, can't write a check, etc......any money I had to last me til my paycheck is LOCKED UP...because of this mess..... THANKS ALOT COMCAST..... for taking OWNERSHIP ^ ^ ^ ^ ^ ^ ^ ^ I have bee laid off since 2011 and just got a job a few weeks ago.... but have managed to scrape and scrounge to keep my service on so that I can WORK and earn a living...... and your REP tells me to just DISREGARD a payment for more than my past due coming through my bank account and overdrawing it... to the point where a FRAUD CLAIM had to be filed and my account LOCKED. The payment I set up on Monday with a female rep is the FIRST time I have ever... gave my bank information to comcast.... now you tell me what is going on..........? Then I wake up to this email TODAY! I have not REQUESTED or made any changes to my account. AND where are my CREDITS for NONE WORKING services.... that caused me to have to release 3 days of WORK HOURS..... due to this NONE WORKING SERVICE that I struggle to pay every month. I was told I would be credited for the days my service wasn't working and that has not HAPPENED...... yet I get all of the above......... I would leave two choice words..... but that would just get this post DELETED... which it may anyway.......

I think we all need to send letter/emails to the FCC Federal Communications Commissionwww.fcc.gov/‎. I must say Comcast is definitely the worse & doesn't care about their customers. Approximately three days ago I went to pay my bill, after getting my paycheck. Signing into comcast, I look on my account. The account showed no payments due. So, I thought well I must have paid as sometimes I pay in advance. Today I get a notice that states I am past due. I wanted to send an email to billing as they are not available today (Sunday) but I wasn't able to find an email address. I got on Comcast chat & asked the rep for an email for a complaint to billing. He told me to post it on forum. I asked again, don't you have an email for this?? And he told me once more to post on the forum. NOW WHAT ABOUT THAT CUSTOMER SERVICE. Not only that they are requiring you to have a digital adapter (box) when having basic cable & you have a HD TV just so they can charge you for the box & continue to raise the monthly charges/fees. No matter how we try to keep our cost down on a limited budget, comcast finds a way to increase there fees.

Windows Mail will not connect with Comcast server

I've been getting the following error message all day today when trying to send/receive email via Windows Mail: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F I've verified that all email account settings are correct using Comcast George's post, and with two Comcast phone reps. I've disabled email scanning on my Norton 360. Nothing about my setup was changed recently. I have successfully received emails on this computer/Windows Vista/Windows Mail for years with no problem. First Comcast rep basically said "Tough, b***h" since I am able to access my email via Comcast's web site. She viewed the issue as strictly a Windows Mail problem. Second Comcast rep had me change all settings on my account, with no solution. Then said she would escalate the problem on up the line. Does anybody have any ideas on how to make this work once again?

sanshie wrote:
I've been getting the following error message all day today when trying to send/receive email via Windows Mail: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F I've verified that all email account settings are correct using Comcast George's post, and with two Comcast phone reps. I've disabled email scanning on my Norton 360. Are you sure it "took"? AV programs don't like being told what to do. ;-) AV programs are pegged as the most likely culprit when Googling on 0x800CCC0F. Upgrading to Windows Live Mail is often recommended, and I recommend trying a different email client as well, but my recommendation would be Thunderbird. MS email clients are famous for quirky problems. On the other hand, someone with a similar problem (on a Mac, so different error message) changed his password and things started working again. I'm a little skeptical about that, thinking that it might have just been coincidence, but it could be worth a try. To see if you're having the same problem, you could turn on logging in Windows Mail and post the log here. Tools|Options|Advanced|Maintenance|Troubleshooting. Click on the Store Folder button above the Troubleshooting section to see where the log file will get saved. Remember to turn off logging when you're done troubleshooting.

Returning phone question?!

About three weeks ago I got the blackberry classic. After ten days of using the device I decided it wasn't for me and returned it within the 14 day return period and went ahead and got the Note Edge after paying the $35 restocking fee. I'm not completely sold on this phone just yet, but I recall the rep saying, "that once I switch the Blackberry for the Note, that I wouldn't be able to exchange the Note for something else, even if I pay another restocking fee." Does anyone know if this is true?

We want to make sure correct information is provided about your Worry Free Guarantee return. To clarify, you can only complete 1 wfg return. Did you advise the phone rep about the recent exchange you just completed? SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

How can you automatically disable data on a phone when the user hits the limit?

One Verizon phone rep said she would take care of it for me. Obviously that didn't happen so Verizon robbed me of $50 in overage fees.
Next Verizon store rep told me to go online and do it. Still haven't figured it out. So, anyone know the answer?
Not Thrilled at all with the amount of time I've spent trying to get this accomplished.

That gets trickier, you can install apps to monitor but stopping usage may require FamilyBase from Verizon at an additional monthly cost.
Going over the data limits on your iPhone or iPad? Here's how to track usage and prevent extra fees! | iMore

My 3gs has quit working as a phone at

my iphone 3gs has decided it will no longer work as a phone. at&t has checked it out and says it should work. it will not connect to the systm but all other features work. any sugestions

You can do both, whatever is more convenient to you. As long as VZW gets its hands on the old device you will be good to go. Replacements under the warranrty require the user to turn in the old device to VZW. If your old device is not returned then you will be charged a fee for an entirely new device. Purchasing a tracking number for a shipment of this kind would be a good idea if you choose to send it in. Otherwise dropping it off at a store is the safest route you can take.
I would suggest contacting VZW phone support on this one and running through your options. The VZW phone rep can coordinate a delivery to your local VZW store if they do not already have one in stock. You can also turn in the old device in person to rule out any non-returned device fees.

Home Phone

I'm having issues with my home landline. When a call comes in I have to let it go to voicemail because if I answer it the call disconnects. If I let it go to voicemail the caller is able to leave a message. We can call out on the phone without any issues. I'm not sure if this is a problem with my home phone or if this is a Comcast issue. Thanks for your help!

To try to isolate the problem to Comcast or your phone, plug a known working corded phone directly into the TEL 1 or 2 of your voice modem and call your number, If the problem still exists it is a Comcast problem. Give 1 800 comcast a call and explain your problem.

Treo 680 GSM unlocked has no phone, no radio!

Hello! I had a treo 680 refurbished last year, and since I had already bought a 755p and switched carriers, I just held onto it... Well, I just tried to give it to a friend of mine, and it the phone won't turn on... After chatting with some foreign phone rep at Palm for about an hour, she said the phone was defective, long after my warranty for it has run out.... Ugh! Anyway, at first it would try to connect to the network but eventually time out... I thought that maybe by doing the ROW 1.12 update I could "trick" it into working again... I had a ton of problems doing the update, and after doing it with the SD version, I'm pretty sure the phone hardware inside is screwed... It now shows the 1.12 as the phone version, but it won't the phone cannot turn on... Anybody have any ideas? I have an old 680 laying around that had a broken screen -- any way to switch some component out from the old one without screwing this one up in the process? Thanks
Post relates to: Treo 755p (Sprint)

Have you tried a hard reset of the 680?
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Have you spoken with Sprint regarding the issue?
If you want to swap parts from one phone to another, there are take apart instructions for the 680 on pdaparts.com.
Post relates to: Palm i705

Can i text my moms phone(samsung galaxy ace) from my ipod touch?

Im looking to be able to text my mom from my ipod touch(4th gen.) to my moms samsaung galaxy ace, without downloading any new apps. PLEASE HELP! Answer in good deal im not a fail at tech but not a pro!

Kneil31, I do not understand what you are saying? From the iPod you can text an phone with a third-party app like text+. You may have to pay to do that though.
Also as wfpIndiana says, you can typically go to that person's carriers site and send a text from the site.
Kneil31 wrote:
You cannot text without a mobile data plan or a phone number. If you do have Comcast for home phone and Internet, then you can text any mobile phone for free. http://www.comcast.com/textmessaging
iMessage allows you to send unlimited text, photos, videos, locations,
and contacts using Wi-Fi or cellular data* from your iPhone, iPad, iPod
touch, or Mac running OS X Mountain Lion.
http://support.apple.com/kb/ht3529

No vmail indication on the phone

When I was on digital Comcast if someone left a vmail the light would blink on the phone indicating we had a message. With Verizon FIOS this does not seem to work - why?
How are you supposed to know when you have vmail?

nmilot wrote:
Similar problem here. With comcast my panasonic phone used to display "new voicemail message" on the display screen whenever I had a new message. This does not seem to work with FiOS. I've called support twice and they have been no help. They state that if I have a voicemail and I pick up the phone and receive the "stuttered" dial tone, then everything is set up correctly on their end.
I haven't changed any settings on my phone since I got this new service. Any thoughts? It's a real pain to have to pick up the phone and listen to the dial tone every time I want to see if I have voicemail.
FYI, I have a panasonic KX-TG1033.
Thanks.
I just called the Verizon phone billing line (for So Cal - 800-483-4000) this afternoon, and within an hour I had visual voicemail indicators on both lines (one POTS on FIOS, and one POTS on Copper).
Message Edited by Carl on 01-23-2009 09:46 PM

Comcast A-Hat Phone Rep Retaliation

Similar Messages

Maybe you are looking for