Comes with music problem.

back in november i took out a 24 month contract from 3 for a nokia 5800, ive only just recently learned about comes with music and ive realised i never got a leaflet giving me a 16 digit code, is there anyway i can get another code or recover a new one?
i really really wanna use this feature

Hi All,
I ALSO have the same problem.
I have a Nokia 5800 Xpress Music Without the pin/software and the extra accessories
But my boyfriend who got the Same deal got all of the extras.
I only got the Nokia last month.
Nokia Team please sort this out for us

Similar Messages

Nokia 5310 Comes With Music problem

I've had my Nokia 5310 and Comes with Music since December and have yet to figure out how to transfer the music I've gotten from Comes with Music.
I've spent aeons on the phone to Nokia customer services and we have figured out so much as it's not the memory card, the phone, the registration with comes with music, or my computer.
I've managed to go through Windows Media Player and transfer OLD music to my phone which plays as normal. When I transfer a comes with music song, it says there is an error. Then I check my phone and the song is on there... But when I press it to play it says, "recieving activation key" and "subscribe to packet data first". I took a stab at what this means and got personal configuration settings for MMS and Sych and Streaming but they dont seem to work, because I still can't send picture messages. Go figure.
Can anyone help? I payed for this and it's not working, no one seems to know whats wrong.
Ana

If you can't sent pictures thru mms, then its not properly configured for your phone. I would advice you to give your provider a call & have the configuration for packet services sent to you, or give you instruction on how to do it with your phone. Ask also what services are being offered to you.
Knowledge not shared is knowledge wasted!
If you find it helpfull, it's not hard to click the STAR..

Comes With Music - Having a Problem

Hi, I recently bought a Comes With music phone and managed to set it up fine and add music to the phone.
Yesterday i placed my memory card into another persons phone which was the same model (nokia 5310) and when i placed it back into my phone i could not get the music to play again (something about a reactivation key).
I then took all the music off my phone and tried again to put music on it and then was a transferring error each time i tried.
I then put it the person with the same model of phone as me and tried and it was sending music to that.
Now this morning i have tried with both phones and neither of then will work.
Any help for this problem would be appreciated .

Hi try to format the memory card in your 5310 (In 5310, Menu > Gallery > memory card. Select Options > Format memory card)
Then try to sync your music again from your PC with Nokia Music (make sure date and time on your PC and phone is correct first)
You cannot use the memory card in any other phone that your Comes With Music phone as the music is tied to your phone and PC

Comes With Music / Nokia 5800 problems downloading...

I've just got a new 5800 with Comes With Music and I'm having lots of problems! Hopefully you can help?!
Problem 1 - the main problem! Downloads don't add to phone's music library
The main problem is with downloading songs directly using my phone. Songs I download (using the mobile, not the PC) don't get added to my music library, and refreshing the music library dowsn't help. If I go to the music store, select 'options' and 'downloads' I can see a list of all the songs I've downloaded. If I select 'open' I can play the songs (one at a time), but they don't get added to the music library. If I press 'delete', I'm told 'File not found'. When I connect to my PC, I can't see these songs using the Nokia Music software, so can't transfer them to the PC. All very strange. Any ideas for how I can get these songs to add to the library?
Problem 2 - Nokia Music software
This is just irritating rather than anything else. When I plug my phone to my PC and use Nokia Music, the little phone icon has the caption 'Nokia N95'. But the phone I've connected is a 5800! My old phone was an N95...
At first this meant I couldn't sign up to CWM using my pin, because I was told it isn't compatible with this phone. So I had to sign up using the phone rather than the PC, and then use the log-in details on the PC to access music. This has worked and means I can download songs to my PC and transfer them to my phone, but it was a pain to get there.
Problem 3: Nokia Music website doesn't work
To add insult to injury, when I look for some help on the nokiamusic.co.uk website I'm told I need a new flash player. So I download the new flash playe, and I'm still told I need a new flash player. Brilliant. Incidentally, at the bottom of the page it says"Click here if you're quite sure to have Flash Player installed" which is gramatically a lot of nonsense.
I've always got on well with Nokia, but frankly I've had a nightmare week trying to get this new phone up and running and I'm very disappointed with them. The help-line isn't much use either. Anyway, any help on the above would be really greatfully received.
Ryan

Hi!
For your first problem, are you accessing Nokia Music Store on your mobile through the webbrowser or via the application in Music Menu? If you are using the web browser, try using the application.
If you are using the application already, have you tried with different access points? (i.e. WLAN, different operator interet access points) Also make sure that you have a memorycard in your phone which is compatible with the device, might be worth trying to re-format it and then try again?
For your third problem, have you tried to access nokia music store through Nokia Music program on your PC? (Click on Store tab). And which browser are you currenlty using to access it?
Cheers,
elin
http://www.nokia.com/support

Numerous problems with Nokia Comes with Music on 5...

Hello,
I purchased the 5800 just today and was trying out the Music store.
I've encountered several problems and was wondering if anyone else has the same problem
1: After searching for a certain track title, the page displays the first few search results, but I am unable to scroll downwards to the rest of the search results!
2: When I attempt to download many tracks at one go, it seems that some of these tracks get downloaded, while others don't seem to be. I suspect it may be something to do with my phone turning off the screen after I leave it untouched. It seems that the tracks queued after the screen turns off do NOT get downloaded.
3: I've installed the Nokia Music Store on my PC, and signed in using the same account I've set up using my PIN number on my phone. However, everytime I attempt to download a song, I noticed that I have to pay for the songs! Why is that so? I double checked my account details and I already am entitled to a year's subscription of free songs, then why can't I download the songs using Nokia Music on my PC?
Please help, this is really confusing...
Thanks!

3: I've installed the Nokia Music Store on my PC, and signed in using the same account I've set up using my PIN number on my phone. However, everytime I attempt to download a song, I noticed that I have to pay for the songs! Why is that so? I double checked my account details and I already am entitled to a year's subscription of free songs, then why can't I download the songs using Nokia Music on my PC?
Hi!
Make sure you are browsing Nokia Music Store in Comes With Music mode, and not Purchase music mode. This is indicated by a button next to the sign in button in Nokia Music.
http://www.nokia.com/support

Comes With Music - Doesn't Work

Can anyone tell me how I can actually use the service I have paid for? Every time I try to join up, the Nokia Music Store application crashes. If I try and sign in to the Nokia Music Store with the phone connected, it crashes. The PC suite works fine by the way and the Music Store works fine without the phone connected as I paid for a track to make sure it worked.
I have a 5310 and Windows Vista with the latest version of the Music Store software and have followed the instructions to the letter over and over.
Apparantly I can sign up from my device only there is no Music Store application on my phone. I have been through the help and support over and over again and have been through every menu and option on the phone but what I have on my phone is not what the support pages show.
And yes, the phone was bought specifically as part of a Comes With Music package. So all-in-all I am not impressed and unless I can get a solution within the next 2 days the phone will be going back for a full refund as I have not received the product, or the service, that I have paid for.
Solved!
Go to Solution.

Hi
try this patch for vista sp1
http://europe.nokia.com/A41447283#uniq=1230311349600&qt=crash〈=en&wsid=1008&comp=nokianokiamusicstor...(if you cant copy/paste url, go to this page http://europe.nokia.com/A41447283 and type crash in the search box)
You need to install the patch and this should solve problems caused by vista sp1

Comes With Music - "Unable to acquire license" err...

I have a N97 with Comes With Music. Since the past week, I have been unable to download tracks from the Music Store. I log in to my CWM account as usual, but everytime i click on the download button after selecting a track, it just gives me the error message "Unable to acquire license".
Anyone else experience this problem? How do I fix this?

missmiami wrote:
Can anyone help please. I have a new nokia 5310 CWM but I can't xfer my music off my laptop onto it. I lost all my original downloads cos my original CWM phone broke. My subscription has expired but I am still entitled to the tracks on my laptop, plus I pay insurance on my phone, which surely means I should be able to have my old music on my new phone, at the moment I'm worse off
Provided that your new device is a Comes With Music-compatible device, you can have your account transferred to the new device, you need to contact your local Nokia Care helpline and ask for the registered device to be changed. You will need to provide your music store username, the old IMEI number and the new IMEI number.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music and (Finnish) Music Store

I have a Nokia N97 mini Comes With Music. There was an upgrade in Finnish Music Store in yesterday (09.09.2010). After that, I can not choose free downloads anymore. Somehow the "Comes With Music" button has disappeared, and every mp3 has a price. I tried to re-join to Ovi Music Unlimited but the client replies that I already have the Comes With Music rights. Any suggestions?
Solved!
Go to Solution.

I have had this exact same problem since mid-August some time. Been in contact with the Swedish Nokia Care people and they basically escalated it to some technicians in India. Still waiting for some form of response from them.
Also, can you transfer songs from OVI Music (the software I mean) to your phone? Because I can't do that either (I'm guessing because it requires that I access my account and get the DRM license - but like you pointed out, every mp3 has a price and there are no re-downloads available in my account anymore).
This is extremely frustrating. Sometime in June or July was the last time I could transfer songs from my computer to the phone (well, stuff I've ripped from my own CDs work fine of course, as well as songs that I've had on my phone prior to the CMW-MU switch).
"If the truth can be told so as to be understood, it will be believed."
-Terence McKenna

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Comes with Music - Expired 3 days into 365 days

We received a X6 32 with 1 year free Comes with Music
On going back into the Music store it asked me to register the PIN again, only to be told that although I have 362 days left, the PIN is not longer valid
I fear this could have come about from us putting another SIM card in the phone.
Could this be the reason, and what is the solution?
Solved!
Go to Solution.

I registered when it had the other sim in.
Problem was the sim (new sim) with new phone took so long to be activated, (took 5 days !!) that I tried my sim from my Blackberry (the X6 is my wifes) to see if the actualy phone worked. During that time while I had my sim in her phone, I tested "Comes with Music" and downloaded a few songs (successfully)
When her sim eventually came active, we tried downloading songs again, and was then asked to register again. And then encountered the problem.

Help. My new "Comes with Music" 5630 is not accept...

Hi All,
Hope you can help. Just bought a "Comes with Music" edition 5630 from the online Nokia store. However I cant register at the Music Store for "Comes with Music" as it says the phone is not "Comes with Music Compatable"??
I have also tried registering from the Phone directly and get the same error message.
Any Ideas?
Stuart

Hi! I'm also having Exactly the same problem with my Nokia 5310 Comes With Music.
I logon using the Pin number but The Registration program says my Device is not COmpatible with Comes With Music.
i'm really irritated!!!!!!!!!!
ANd Nokia don't have any custome service outside 9-5pm Monday to Friday!!!!! GRRRRRRR

Suplied activating pin comes with music not valid ...

Hi there,
Just picked up a brand new X6.
When I try to activate my one year free "comes with music" theres a message saying my pin is not valid for this region..
I live in the Netherlands, surely that can't be the problem :-)
Any feedback would be nice.
O and yes I have entered the correct pin, multiple times I must say..
Thanks in advance
M

ok i just got the solution:
The Ovi Player, when installing, sometimes defaults to a different Ovi Music store than the one selected. Instead the installer selects the regional settings from the Operating System and sets the Ovi Music Store to that country. If this is the case, manually select the store of the country you wish to log in to.
Run the following command:
Start > Run > oviplayer://musicplayer/?setTerritory=en-GB
The en-GB needs to be replaced with the code for the region that you want to be pointed at. See below for all the correct URI commands:
oviplayer://musicplayer/?setTerritory=en-GB
oviplayer://musicplayer/?setTerritory=fr-FR
oviplayer://musicplayer/?setTerritory=de-DE
oviplayer://musicplayer/?setTerritory=it-IT
oviplayer://musicplayer/?setTerritory=es-ES
oviplayer://musicplayer/?setTerritory=nl-NL
oviplayer://musicplayer/?setTerritory=en-IE
oviplayer://musicplayer/?setTerritory=fi-FI
oviplayer://musicplayer/?setTerritory=sv-SE
oviplayer://musicplayer/?setTerritory=da-DK
oviplayer://musicplayer/?setTerritory=en-AU
oviplayer://musicplayer/?setTerritory=zh-SG
oviplayer://musicplayer/?setTerritory=pt-pt
oviplayer://musicplayer/?setTerritory=nb-no
oviplayer://musicplayer/?setTerritory=ar-AE
oviplayer://musicplayer/?setTerritory=de-CH
oviplayer://musicplayer/?setTerritory=de-AT
oviplayer://musicplayer/?setTerritory=es-MX
oviplayer://musicplayer/?setTerritory=pt-BR
oviplayer://musicplayer/?setTerritory=af-ZA
oviplayer://musicplayer/?setTerritory=pl-PL
oviplayer://musicplayer/?setTerritory=hi-IN
oviplayer://musicplayer/?setTerritory=ms-MY
oviplayer://musicplayer/?setTerritory=ru-RU
Once you’ve got the corresponding URI:
For Windows XP, Vista Business/Enterprise and Windows 7 users:
* Start/Orb > Run
* Copy the URI into the run box and then Enter.
* Ovi Music Player should launch (or activate, if it’s already running).
* Wait a few seconds and you should find the Ovi Player now directs to the correct store and, on restart, your homepage will be that store.
* If you see 'No internet connection...' message, click on the Home button and wait for the new page to load.
* Even after doing this, you are not able to access the LIVE store, delete the MDataStore.db3 file and start Ovi Music Player again.
* On the start-up screen, select correct country location
For me its working now ....though its the german store its fine

Downloading whole album in Comes With Music (N97 M...

How can I download the whole album and it's tracks in Comes With Music (by using the phone, not PC)? There is a Download icon (that arrow down-icon) next to the album, but when I press that, it opens another view where all the tracks of that album are listed, with separate download icons next to each track. Am I really supposed to start downloading every track separately, by clicking every single download icon (more than 10 per album)?
Surely there must be a way to download the whole album with one click? Otherwise this really brings down the usability of Comes With Music.
I am using N97 Mini, and using Comes With Music service directly from the phone.

I've been having the same problems too. Was browsing ard looking for solutions but I just got mine to work a moment ago by playing around with it. Here's what I did.
1) First, I tried to download a new song. I once again got no response or any prompt. As has been happening since this problem started, there was no download progress pop-up window, and no indication that any download has been completed or song added to the music player.
2) I hit the download list button. Here I can see the song that I was trying to download. It's shown at 0% and only few KBs downloaded. I can also see some of the other songs that had tried to download previously but it did not appear in the music player. Those songs are shown as 100% complete.
3) Next, I selected the song that I was trying to download, hit the 'options' button and select 'resume download'. (the other option is 'cancel download'). Now it's downloading as usual.
4) Then I selected each of the 100% downloaded songs in the list, and deleted them one by one. Note that the error message 'file not found' still comes up, but just ignore it. Cos it actually did delete the files. (Sometimes you gotta delete it twice. I had one song which after deleting it, it was still there and I had to delete it the second time before it disappeared from the list)
5) Before I know it, the song that I was downloading is already to the music player list (though there was no message prompt to inform that it has been added).
Now all my subsequent downloads are all like normal before the problem.
I dunno why but somehow doing that works for my device. Hope it works for yours too.

Comes With Music no Play Rights

I've just bought a 5310 pay as you go Comes with Music package, everything installed without a problem and I can download whole albums - however I can't play anything on my registered pc and I can't transfer to the 5310.
The properties on the the downloaded music files show no play rights and I get an Unexpected error CD002781 whenever I try to play anything. The Music application says the PC is registered. Has anyone else had this problem?
Solved!
Go to Solution.

Could you try to reset the DRM folder on your PC?
Before you proceed with the following, please note that you will lose the licenses for all Windows Media DRM content when resetting your DRM folder for any
The Comes With Music content will be able to get another licenses from the Nokia store, so that will not be a problem.
To reset the DRM folder do the following (intructions for vista and XP from www.music.nokia.com/support):
If your computer has Microsoft Windows Vista:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Computer > Organize > Folders and search options.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/ProgramData/Microsoft/Windows/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.
After going through these five steps you should be able to play your tracks.
If you computer has Microsoft Windows XP:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Run, type "control folders", and press Enter.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/Documents and Settings/All Users/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.

Comes with music problem.

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