Communications Suite 6u1 stability issue

Hello,
I have a stability issue with Comm Suite 6 Update 1.
imsimta version
Sun Java(tm) System Messaging Server 7.0-3.01 64bit (built Dec 9 2008)
libimta.so 7.0-3.01 64bit (built 09:57:35, Dec 9 2008)
Using /opt/sun/comms/messaging64/config/imta.cnf
SunOS apollo2 5.10 Generic_138888-01 sun4v sparc SUNW,-T5220The server was installed as Communications Suite 6 and I upgraded it to U1 2 weeks ago.
Last weekend I put the whole system into production but unfortunately the SMTP demon hangs from time to time.
Here is some messages from different log files:
From default log:
[08/Jan/2009:16:36:08 +0200] apollo2 stored[11346]: General Warning: imapd process 10622 exited abnormally
[08/Jan/2009:16:36:08 +0200] apollo2 stored[11346]: Store Warning: stored: Sun Java(tm) System Messaging Server STORE 7.0-3.01 64bit (built Dec 9 2008) starting up
[08/Jan/2009:16:36:11 +0200] apollo2 impurge[11347]: General Notice: impurge started
[08/Jan/2009:16:36:13 +0200] apollo2 imsched[11350]: General Notice: starting up
[08/Jan/2009:17:45:01 +0200] apollo2 msprobe[11881]: General Error: cannot connect to port 25: Connection refused
[08/Jan/2009:17:45:01 +0200] apollo2 msprobe[11881]: General Critical: SMTP server is not responding
[08/Jan/2009:17:45:01 +0200] apollo2 msprobe[11881]: General Warning: dispatcher process is not running, but does not appear to have crashed. No restart requested.
[08/Jan/2009:17:45:01 +0200] apollo2 msprobe[11881]: General Error: cannot connect to port 587: Connection refused
[08/Jan/2009:17:45:01 +0200] apollo2 msprobe[11881]: General Critical: SMTP_SUBMIT server is not responding
[08/Jan/2009:17:51:56 +0200] apollo2 imsched[11350]: General Notice: shutting down
[08/Jan/2009:17:51:56 +0200] apollo2 impurge[11347]: General Notice: impurge finished
[08/Jan/2009:17:51:56 +0200] apollo2 stored[11346]: General Warning: imapd process 11348 exited abnormally
[08/Jan/2009:17:51:56 +0200] apollo2 stored[11346]: Store Warning: stored: Sun Java(tm) System Messaging Server STORE 7.0-3.01 64bit (built Dec 9 2008) shutting down
[08/Jan/2009:17:56:35 +0200] apollo2 stored[1324]: Store Warning: stored: Sun Java(tm) System Messaging Server STORE 7.0-3.01 64bit (built Dec 9 2008) starting up
[08/Jan/2009:17:56:39 +0200] apollo2 impurge[1325]: General Notice: impurge started
[08/Jan/2009:17:56:48 +0200] apollo2 imsched[1328]: General Notice: starting up
From watcher log
Watched 'dispatcher' process 11352 exited abnormally
[08/Jan/2009:16:39:42 +0200] (Notice) Received request to restart: dispatcher
[08/Jan/2009:16:39:42 +0200] (Notice) Connecting to watcher ...
[08/Jan/2009:16:39:42 +0200] (Notice) dispatcher server is not running
[08/Jan/2009:16:39:42 +0200] (Notice) Starting dispatcher server .... 11435
Watched 'dispatcher' process 11435 exited abnormally
[08/Jan/2009:17:40:43 +0200] (Notice) Received request to restart: dispatcher
[08/Jan/2009:17:40:43 +0200] (Notice) Connecting to watcher ...
[08/Jan/2009:17:40:43 +0200] (Notice) dispatcher server is not running
[08/Jan/2009:17:40:43 +0200] (Notice) Starting dispatcher server .... 11860
Watched 'dispatcher' process 11860 exited abnormally
[08/Jan/2009:17:44:19 +0200] (Notice) Received request to restart: dispatcher
[08/Jan/2009:17:44:19 +0200] (Notice) Connecting to watcher ...
[08/Jan/2009:17:44:19 +0200] (Error) dispatcher failed twice in 600 seconds, will not perform restart
watcher process 1322 started at Thu Jan 8 17:56:33 2009The dispatcher.log* and tcp_smtp_server.log* are always empty.
The mail.log_current has this at the hanging moment:
08-Jan-2009 17:44:19.84 tcp_local + O [unknown] SMTP
08-Jan-2009 17:44:19.84 tcp_local + X [unknown] SMTP Error writing SMTP packetThe problem repeats from time to time and I have to restart the mail server manually.
There are no core dumps in the system and system logs are OK.
There are latest patches installed and the system is very stable itself except SMTP part of CommSuite.
The auto restart is enabled out of the box.
configutil -o local.autorestart
yesThe server is almost idle. It serves 10 people and there are just few mails going via it.
Obviously there is something wrong with my configuration or it's a bug.
Could someone help me to understand the reason of such instability?

Hello Shane,
I appreciate you help.
The dispatcher process crashes by itself, nobody kills it manually :)
The coreadm has been enabled from the installation date and there is just one old core dump for some java process.
coreadm
     global core file pattern: /var/core/core.%f
     global core file content: default
       init core file pattern: core
       init core file content: default
            global core dumps: enabled
       per-process core dumps: disabled
      global setid core dumps: disabled
      per-process setid core dumps: disabled
     global core dump logging: disabled
ls -la /var/core
total 126918
drwxr-xr-x   2 root     root         512 Jan 4 12:34 .
drwxr-xr-x 47 root     sys         1024 Sep 14 19:28 ..
-rw-r--r--   1 root     root           8 Sep 26 18:32 .nsr
-rw-------   1 root     root     75235729 Jan 4 12:34 core.javaNow I changed coreadm to this:
coreadm
     global core file pattern: /var/core/core.%f
     global core file content: default
       init core file pattern: core
       init core file content: default
            global core dumps: enabled
       per-process core dumps: disabled
      global setid core dumps: enabled
per-process setid core dumps: disabled
     global core dump logging: enabledOK. Next time I will use "imsimta restart" but this does not solve the problem.
I used /opt/sun/comms/messaging64/bin/stop-msg, /opt/sun/comms/messaging64/bin/start-msg commands to do this.
The problem I have is SMTP service stops to work and I cannot receive any emails until I do a restart .
Can I turn on some additional logging either for dispatcher or for SMTP process?
Any ideas how to make it work stable?
Best Regards,
Victor

Similar Messages

Installing Technical communication suite

Folks
I am trying to install Technical communication Suite (mainly
for Captivate at the moment - the rest I'll use later) . I am
running Windows XP, Pentium 4 etc and have a licenced version of
Captivate 2
I keep getting the error message Error: Unable to Load
Product Information as soon as click on the first button on the
initial screen (activated by autorun)
I have worked through the troubleshooting doc on the adobe
site to no result.
The installation process starts up OK on my old steam powered
PC - but I want to install this on my better Pc
any suggestions?
Regards
Steven Knight

Hi Steven
Unfortunately, almost all of us here already have the product
successfully installed.
First, I'd try what is outlined in
this link.. If that
doesn't help, I'd strongly encourage you to contact Adobe support
and see what they have to say.
For what it's worth here, Adobe has changed the installation
method for most of their products. This means that installation
issues aren't problematic with only Captivate. There are issues
with many of the products.
Cheers... Rick

SharePoint Online Cloud Service and Technical Communication Suite Integration

Are there any success stories of using Microsoft SharePoint Online Cloud service and the Technicall Communuications Suite? What were some of the compatability issues? How were they resolved? Are there any issues with using it behind a firewall?What are the limitations?

Posting the links again -
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3
http://my.adobe.acrobat.com/p13101233/

Anyone running Communications Suite 5 on X86 hardware

Hi,
We recently installed communications Suite 5 on X86 hardware and have run into numerous bug and issues. We are wondering if there are others that have installed Comm. Suite 5 on X86 that are willing to share their experiences and possibly collaborate with us.
We've contacted support many times and on many occasions we get bug reports and patches that refer to bug fixes for Sparc Hardware but it doesn't seem that many people (including Sun support) use x86.
Any information or comments would be appreciated.
thanks

Hi Shane,
I appreciate the response.
We are as patched as we can. We have also been putting in binary files, IDRs and T patches as recommended by our support person(s), and many times having to back them out because the patch caused as many problems as it has fixed. The only time the system was at all stable and working to what we thought was proper was during our (as we later found out, minimal) testing. Once we actually had most of our user population using it and putting it under load we've had problem after problem. Including things such as the Calendar server crashing ever 1-2 hours, Calendar database getting corrupted and then deleted by failing hot backups/archiving, mal-formatted email message, ics* attributes being deleted for users when setting permission via outlook connector, uwc, or cal express, and numerous JavaScript errors.
Maybe the Sparc version is just as buggy but I don't think that it is a far stretch to think that completely different hardware platforms would not always have the same bugs. Especially considering that we are talking completely different architectures with different endian-ness, memory registers, etc...
I'm sure a vast majority of bugs in jsp, java, and javascript code can be seen between platforms but as noted above we have been given binaries which, maybe have the same code base but wont necessarily cause the same bugs. Maybe the bugs are there but on many occasions I have been given a bug number which I can't pull any information about (being that it is an internal bug number I suppose). So maybe the bugs are in both sparc and x86 but I have no way to know this until the official patch is release or the bug is publicly available.
I posted here, so that I could get a better idea of what others are seeing with their systems. Another reason I ask this and stated that it seemed like very few people are using comm suite 5 on x86, because from the start of our testing and throughout the last 5 months we have repeatedly asked our Sun partner, Sun support personel, Sun account managers, and anyone else involved, if they could refer us to someone that has a comm suite 5 deployment on x86 and as yet we have not gotten a single response.
With this said, I am simply stating my experiences up until now and on many occassions (of the nearly 40 cases that we have opened with support) I have repeatedly been told things like my only test platform is a sparc ultra 5, or we can't recreate your issue on a similar system (similar as in sparc and not x86 or deployed on a single host and not a DWP setup like ours). I've created test accounts for support to be able to log into our uwc so that they can see what we are seeing.
I have always thought very highly of Sun but this has been changing slowly over the last 5 months or so.
You asked for bug numbers, here are some, maybe I am wrong that they are particular to x86, maybe it is because we have a DWP setup, I've been wrong before.
6590680,6591407
Again, I do appreciate any response, and I would like to say thanks to all the support persons that we have been dealing with to get our issues resolved.
As another aside, it might be helpful to know what our setup might be like so here it is:
We have three servers 2 Sun Fire x2100's, one Sun Fire x4200, a Sun Stroragetek 6140 Disk Array and a Sun Storedge C4 Tape Library.
x2100 is used for front end calendar server, UWC, calendar express, messenger express (users don't go directly to messenger express, but we have used calendar express for some workarounds temporarily and most users don't use or know about either calendar or messenger express, they just use UWC).
x2100 for MMP and MTA, this is connected via LMTP to our backend Message store.
x4100 for Messages Store and back end Calendar Server, our x4100 also is running a Solaris Zone where we have our Directory server (this zone in on zfs as was recommended by our Sun partner, until recently, I'm told this was a bad idea)). The x4100 message store (zfs), calendar database (zfs), and mboxlist db (zfs) is stored on the 6140 disk array. The x4100 is connected to the 6140 via 2 HBA's through a Qlogic Fibre channel switch.
thanks again and sorry for the blogish style post.

Installation of Technical Communications Suite components fail

I've migrated from a laptop with Windows XP to a Windows 7 64 bit laptop. Post migration I re-installed Technical Communications Suite 4. During the installation I get an error that Presenter failed to install because PPT 32 bit is not present. Additionally, Captivate cannot create swf files. Please help resolve these issues.

Alisha in Adobe support was able to resolve the problem:
Browse to the following location and open the file mentioned : C:\Program Files (x86)\Adobe\Adobe Captivate 6\AdobeCaptivate.ini
Add the following tag to the file : Use32BitJVMForPublish = 1 (as shown in the image below)
Also, do the same to the file in the following location : C:\Program Files\Adobe\Adobe Captivate 6 x64\AdobeCaptivate.ini.
This seems to have worked.

I signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, it says I can either use as a trial or buy whereupon it propts for a serial number.

Signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, I get a dialog box saying I either have to use it as a trial version (for 30 days) or buy it. If I click buy it prompts for a serial number.
On installation when I tried to access my adobe account in the dialog box that appeared. It said I didn't have an internet connection. My internet was working fine and I got the same message even once I launched my browser.

Did you install using an account with admin privileges? Do you have any Group or other security policies on machine that may restrict new software installs?
For installation issues, it's best to contact customer support.

Application Manager fails to initialize (Technical Communication Suite 4)

I am going round and round in circles with this problem, and am unable to find any help specific to Technical Communication Suite (although I feel it's probably the same problem as reported for the Creative Suite software mentioned elsewhere).
When Application Manager launches, it finds a whole raft of updates for Tech Comm Suite 4. Then says the first thing it has to do is update itself... but this fails with an extremely unhelpful error message:
"Adobe Application Manager
Some internal error occured during installation. Error Code: U49M1P1"
I've downloaded the FrameMaker 11 patch manually, but unless I'm missing something the Captivate one just directs me to use the Application Manager!
Another suggestion is tho use Adobe Support Advisor - but it's own blurb says it relates to Tech Comm Suite 3...and I have absolutely no idea HOW I'm supposed to use it once I've switched off the automatic stuff (which says there are no problems)! And again, it directs me to customer support...
I'm using Windows 7 32-bit with 3GB of RAM; Tech Comm Suite 4.
Just in case it's relevant, had an issue installing one component of the suite as had previously (a few months ago) had a trial of the software on this machine. Took an hour of chat with someone remotely taking control to install it.
I also do have FM9 installed on this machine, and (running on a VM) Captivate 3 and FM 7.2. I'm hoping I don't have to lose all of these as I will also lose the corresponding clients!
Do I really need to uninstall all Adobe software?
Alison

Dear Alison,
Apparently a network adapter named "Microsoft Virtual WiFi Miniport Adapter" is preventing Adobe Application Manager from reaching Adobe update servers.
I found a document on the internet explaining what to do:
http://dasongoh.blogspot.nl/2011/12/how-to-fix-adobe-application-manager.html
Hope it helps.

Solved: Technical Communication Suite 2 Installer Crashes

I was repeatedly getting a crash installing Tech Comm Suite 2 in Windows XP from installation files I downloaded to my hard drive. The crash happened in the preinstallation phase, right at the beginning even before a serial number was requested.
The Adobe Technical Communication Suite 2 Installer would freeze then crash with a message, "Adobe Technical Communication Suite 2 Installer has encountered a problem and needs to close. We are sorry for the inconvenience."
I had the correct specs and resources for the installation and had turned off all the stuff I could think of. FM8 and CS3, including Acrobat 8 Pro, were installed but not running.
I found a workaround to this problem in the Adobe Knowledgebase and it works under light testing. Though, FM 9 is not outputting fonts correctly using Acrobat 9 (though Word and FM8 do not have this issue), but all seems functional.
I'm a little nervous because it does not look like the TCS 2 installer did a complete removal of Acrobat 8 when it installed Acrobat 9, but I have not yet run into a gotcha.
Here's what I found that worked to get TCS 2 installed:
1) Access the KB search http://www.adobe.com/support.
2) Search for "Adobe Technical Communication Suite 2 Installer" in the product "Technical Communication Suite" and select the "Product Support" checkbox.
3) Many results are for Vista--so Vista users presumably could run into this, too. Look for "Troubleshooting system errors and freezes (Technical Communication Suite 2 on Windows Vista) (kb408338)."
4) Pay attention and try step 4.: "4. Run Technical Communication Suite 2 while no other applications are running" as follows
[quote the Adobe KB article]
To disable startup items and non Microsoft services:
1. Quit all applications.
2. Choose Start, type msconfig in the Search text box, and press Enter.
3. Write down all unselected items under the Startup and Services tabs.
4. Click the General tab, and choose Selective Startup.
5. Click the Startup tab and select Disable All.
6. Select any startup items that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
7. Click the Services tab, and check Hide All Microsoft Services.
8. Select Disable All then re-select any services that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
9. Click Apply, and restart Windows for the changes to take effect.
Note: Upon restart, you'll be notified that the System Configuration utility has made changes to the way that Windows starts up. Click OK. When the System Configuration utility appears click Cancel.
10. Right-click icons in the Notification Area and close or disable any startup items that are still active.
Then, try to re-create the problem:
* If the problem no longer occurs, one of the startup items is the cause of the problem.
* If the problem recurs, startup items are not the cause of the problem and you can re-enable them:
1. Choose Start, type msconfig in the Search text box, and press Enter.
2. Click the General tab, and choose Normal Startup.
3. Deselect any items that you wrote down in Step 3 of the previous section.
4. Click Apply, and restart Windows for the changes to take effect.
[/quote]

Read the options carefully - it doesn't mess with the CS3 components.
Quote: "The Adobe CS4 Clean Script is designed to not interfere with
existing Creative Suite 3 products, but it allows you to specify if
you wish to remove them as well."
For the font issue:
Check the settings in the Adobe PDF printer instance:
Printing Preferences > Paper/Quality > Advanced... button - should
have Download as Soft Font for the TrueType option enabled
Printing Preferences > Adobe PDF Settings
Do NOT have the "Rely on system font only; do NOT use document fonts"
option enabled!
Properties > General tab > Substitution table - except for Symbol and
Courier, there should be no substitutions allowed.
Also, check your Distiller options to see if the font location is
correctly specified and if the Fonts section of the joboptions in use
does not have a "Never Embed" setting for some of the fonts.

Verison for sun communication suite

Dear Sun,
How can i view the current version for communication suite for my system ? ( communication express, convergence, IM,calendar, Delegated Admin), i had tried showrev, put seem it only provide the patch version.
Thanks.

elson.vhliu wrote:
How can i view the current version for communication suite for my system ? ( communication express, convergence, IM,calendar, Delegated Admin).Each release of Communications Suite (5, 6, 6u1, 6u2, 7) is a set of products at specific versions/patch-levels. You can apply a newer patch to a particular product e.g. Messaging Server and be at the same equivalent level as the newer Communications Suite release.
The patch version is therefore important to determine the level of each point-product e.g.
Calendar 6.3: showrev -p | grep ics5
Communications Express: showrev -p | grep uwc
Instant Messaging Server: showrev -p | grep SUNWiim
Some products have their own version command e.g.
Messaging Server: ./imsimta version
Convergence: ./iwcadmin -V
Delegated Administrator: ./commadmin -V
Regards,
Shane.

Enterprise deploy Adobe Technical Communication Suite 5

Enterprise deploy Adobe Technical Communication Suite 5. AAMEE 3.1 doesnot recognize the package and creative cloud packager doesnot help either as the package created by ccp doesnot get installed

Going to answer my own question. Its long, and im not sorry as it took me over an hour to work it out and test!
So my scenario is I am creating a disk image to deploy to my end users (over 50), I have a Volume Licence key, however installing Technical Communications Suite 5 will not install until I have logged into my adobe account which will cache my details in the image and we dont want that.
So... I have found a link to silently installing Technical Communications Suite 3 (close enough? - Yes!).
There are several things to do which with a little more work can be deployed with GPO etc...
Copy the media to somewhere, we will assume c:\TCS5
I have the following folders and files in this folder -
*deploy
*packages
*payloads
*resources
*Set-up.exe
Copy the correct language file .xml from "deploy" for me this is "Install_en_US.xml" and drop it in "c:\TCS5" for no real reason other than it makes it easier for me.
Edit this file (i used notepad++) to only include the products you want to install. i.e. Acrobat only from the TCS suite.

<Payload adobeCode="{5EEBC969-9161-4053-B4E0-200000000000}">
<Action>install</Action>
</Payload>

<Payload adobeCode="{23D3F585-AE29-4670-8E3E-640000000000}">
<Action>install</Action>
</Payload>
Create a file named "application.xml.override" in c:\TCS5 which should include the following information, you will need to enter two values yourself:
PRODUCT SERIAL NUMBER WITHOUT DASHES - This is fairly obvious and is your TCS5 product code
PAYLOAD CODE - To get this code open the setup.xml file on the media c:\TCS5\payloads\setup.xml, copy the product code between <mediaSignature> and </mediaSignature> Example: <Configuration><Payload adobeCode="{DE60F0DE-469A-42DC-A678-978313210057}">.
The rest is pretty obvious:
Registration - Do you want end users to register?
Updates - Do you want the product to self update?
EULA - Not interested as I have already read it
<?xml version="1.0" encoding="utf-8"?>
<Configuration>
    <Payload adobeCode="{PAYLOAD CODE}">
        <Data key="Serial" protected="0">PRODUCT SERIAL NUMBER WITHOUT DASHES</Data>
        <Data key="Registration">Suppress</Data>
        <Data key="Updates">Suppress</Data>
        <Data key="EULADelay">-1</Data>
    </Payload>
</Configuration>
Save this file.
Now you have you install language file, your override file and you set-up.exe file in c:\TCS5. Lets install... Now the guide wont tell you all the paths need to be absolute, not from where you are running the command from.
c:\TCS5\Set-up.exe --mode=silent --deploymentFile=c:\TCS5\Install_en_US.xml --action=install --c:\TCS5\overrideFile=application.xml.override
Tada! It should install. (the default action is install so you can omit --action=install this was also spelt wrong in the snippets I found so go careful)
If you get issues the install logging is pretty good, they can be found here : “\Program Files(x86)\Common Files\Adobe\Installers\” (also could be Program Files without the (x86) on your system.
If you get error 16, your file names or paths are probably wrong, error code 19? close any conflicting apps the log file will tell you whats causing the holdup.
You can uninstall with the same procedure just swap out the language install xml file to the uninstall xml file.
So there it is, if you have a better way or AAMEE 3.2 is released, drop me a PM so at least I can then slipstream the updates in... Thats the next job...

Captivate latest version in Tech Communication Suite

Hello,
I have installed Adobe Technical Communication Suite very recently and the Captivate version after an update is 5.0.2. However, I have seen that the latest version available is 5.5. Does anybody know why Adobe Technical Communication Suite does not include the latest Captivate version available? Can I upgrade to that version?
The 5.0.2 version just won't record correctly on my Windows 7 system. I tried the "run in administration mode" workaround, but it still does not work. That is why I would like to upgrade and see if this issue has been solved in 5.5 version.
Regards

Thanks for your reply.
Yes, the version is the latest, the one you mentioned, with al patches installed. My screen resolution is 1900x1200, which is the recommended resolution for the laptop I am using, according to Windows 7. The hardware I am using should be enough in terms of processor and RAM: Intel core duo at 2.54 GHz. 4 GB RAM. However, I did notice that dedicated video memory is just 64 MB, but total available graphics memory is 1575 MB.
The sreen area recorded is 640x480. Apparently, it always records the area above the upper red line of the square. It never actually records inside the screen recording area but above it, and consequently the mouse movements are wrong and so are mouse clicks because it all happens above that red line.
Yes, higlight boxes are misplaced. They also appear above the recording area I specified (above the upper red line of the square). I do not use spanning and the browser zoom is set at 100%.
I tried creating a new porject lowering the screen resolution of my PC to 1600 x1200 but it still does not work. I don't know it will have something to do with resolution.

Adobe Technical Communications Suite - Importing Framemaker Files into Robohelp

We have just started using the Adobe Technical Communications
Suite to import our Framemaker files into Robohelp. (We have about
a year’s experience of taking Framemaker files into Web Works
Publisher, with good results so we were hoping for a similar
experience with Robohelp).
Please can you help us with the following two problems:
1. Importing FM files into Robohelp has posed some immediate
table formatting problems. We imported the FM files by reference
according to the instructions but cannot format the tables, ie.
Colors etc.
2. Can you also tell us if there is a way to set up our
graphics in Framemaker to import into Robohelp without first having
to run them through a batch file scenario to change the size for
online help. Also, can you explain why the imported graphics are
being put into separate folders in Robohelp – is there a
system option where we can stop this from occurring.
We are a little frustrated because we are long-time users of
Robohelp and Framemaker and are finding some of the new features of
TCS are not as helpful as we first thought. I am sending these
questions after spending several hours going through the Robohelp
Help and the Adobe website and not finding the answers.
Thanks for your help,
Asra S.

I have purchased the Technical Communications Suite and am
working with it now. I am finding several short comings in the
product – 60% great product and 40% not so great. I have been
using FrameMaker and RoboHelp for about 11 years and also I am a
Webworks (ePublisher) user. I was expecting (at a minimum) to have
the same functionality as ePublisher in TCS - ePublisher works
seamlessly with FrameMaker. Quadralay worked with me the first
month to answer my questions to ensure I was pleased with the
product - and welcomed/appreciated my feedback. In some cases they
provided me with scripts to accommodate my needs. I am finding on
message boards and forums that a lot of users as very disappointed
with your product so far. Are there any plans on
improving/enhancing the product to accommodate our basic requests?
The standard answer we get concerning graphics and tables is
to use conditional text. This is not single-sourcing and is a
horrible recommended work-around – a hack if you will. We use
conditional text to handle differences in program functionality. I
understand there is some set up required when you create a new
project in RoboHelp, but after that I would like to run the Batch
File process to simply generate my newly updated FM files to online
help. How efficient is that? VERY!
I have provided a list of the basic missing
functionality/oversights that would greatly improve the product and
satisfy a lot of your current users. Some of these issues may be
user misunderstanding and in that case I seek guidance on what
I’m doing wrong. Take the other issues into consideration
because these are not just my issues, but a TON of your users.
Hopefully you are user focused and are as concerned as we are.
Please welcome this feedback as a way to improve the product.
- No Breadcrumbs supported with MS HTML Help - supported in
your other outputs and is available in ePublisher, so it must be
possible.
- Table formats are not configurable – why? Sometimes
the converted table format from FM isn’t 100%.
- Imported file structure (folder for each chapter) totally
hoses my fix to poor graphic rendering. Currently I use a batch
file to run a Photoshop macro/action on my graphic source files to
reduce the file size by 50% and sharpen. I replace the graphics
with my graphics and they look marvelous in online help. I copy my
source graphics back into my “graphics folder” imported
into FM at 260 dpi for my printed docs. Can we have the option on
the structure for imported FM files to put them all into one
folder?
- Text entered into the Auto numbering field is not converted
when importing by reference. It is when just doing a straight
import. This is used for standardizing my inserted tables with
pre-populated column titles– Troubleshooting, If/Then, etc.
- Too many CSS issues. It would be nice to have one main
template that we can sync to when the master template is changed.
- Can’t specify a default template to apply to all FM
files when imported.
- My output .chm file is not picking up my Project Settings.
It will not display Favorites, My Window Size, it’s not
showing the TOC.
- Cross-references – sometimes they work and sometimes
they don’t.
- Markers – we use markers for glossary terms and the
character tagging carries forward throughout the rest of the
sentence.
I started testing the product four days ago and these are the
major issues that are keeping me from moving forward with my
overall plan to move to structured FM. I’m now between a rock
and a hard place because now my department does not have the
software to do their job. Do I go to management and tell them that
I made the wrong decision in my tool selection? I choose your TCS
over the updated Quadralay ePublisher that works with FM8…
Maybe they went up on their price because the knew their former
users would come back and be willing to pay the increased price for
their software that generates online help with just a click of a
button.
Thank you for taking the time to read this and for your help
in advance. Please direct these concerns to those in charge of
enhancing the product (Product Evangelist). A reply and technical
support is greatly appreciated.
Director of Technical Publications - Horizon Software
International, LLC
Nikki Bridwell

Moving from Frame 7.1 and WebWorks to the Technical Communication Suite

My doc team currently uses Frame 7.1, Acrobat 7.0 Standard,
and WebWorks ePublisher Pro 9.1 to generate our printed docs and
online help. Now we are looking at the Adobe Technical
Communication Suite to do it all. However we have some concerns
about moving everyone over and the impact it could have on our
existing docs, templates, and workflow.
Has anyone had a similar situation and switched to ATCS?
What issues did you encounter?
Can Frame 7.1 and ATCS live together on the same computer?
Does a ATCS install mess up WebWorks ePublisher Pro 9.1?
Can you use source files from Frame 8 in ePublisher Pro 9.1?
Kim Smalls, Technical Writer
Blackbaud, Inc.
843-654-2792

I went from FM7.1 and WWP to TCS. Not a great result.
I use structured FM with an EDD. FM and WWP always produced
the end product. It just worked!
Are you using structured FM. If so, then think again about
the move. TCS does not support the structured elements. Elements
such as xrefs, index and glossary do not come across to RH.
The fact that TCS does not support structured FM wasn't
visible until after I made the move. I hear structured FM support
will be in the next version release. But I can't find out when that
will be.
Until then, Adobe support suggest the following work around -
create read/write rules, but they are not very forthcoming on how I
should implement them with my EDD. If anyone can help with this, I
would certainly appreciate it.
However, if you are not using structured FM, then TCS seems
to work like a dream. A definate plus for single sourcing. Works
really well with RH7.
Hope this help

SSL SSO Communications Suite 2005Q4 setup

I posted this a few days agao on google groups and have not gotten any responses. Can anyone tell me if its possible to do SSl SSO on Communications Suite. I just want my users to access Communications Express [uwc] with mail and calendar using SSL.
I have Messaging Server 6.2-3.04 (built July 15 2005)
Thanks in advance.
-James
SSL SUN Communications Suite 2005Q4
Only 1 message in topic - view as tree
From:          jamturtle - view profile
Date:          Mon, Apr 3 2006 3:48 pm
Email:           "jamturtle" <[email protected]>
Groups:           comp.sys.sun.apps, comp.sys.sun.admin, comp.unix.solaris, comp.unix.admin
Not yet rated
Rating:
show options
Reply | Reply to Author | Forward | Print | Individual Message | Show original | Remove | Report Abuse | Find messages by this author
Does anybody know how to setup step-by-step SSL and SSO on SUN's
Communications Suite? I am using [or rather testing] The following
products: Calendar Server 6, Messaging Server 6, Communications Express
6, Web Server 6.1 and Access Manager 7. All on just one machine.
I have managed to get Single Sign-On working fine with Comm Express but
I can not seem to manage to get it working with SSL. I mainly want to
run https via Comm Express to access messenger and calendar. This works
great on http.
I have also read [and read] SUN's documentation about setting up SSO
with SSL but that is a bit confusing [to say the least]. I found in the
Comm Express Admin Guide:
Messaging SSO is not supported in SSL.
Work around
To support Messaging SSO with SSL perform the following steps:
How to enable Messaging SSO with SSL
1. Configure Web Server in SSL mode.
2. Configure Communications Express for SSL port of Web Server.
3. Set uwcauth.ssl.enabled=true.
4. Set uwcauth.https.port to SSL port of Web Server.
5. Enable Messaging Server in SSL mode.
6. Set the webmail.port in uwcconfig.properties to SSL port of
Messaging Server.
7. Provide messagingsso.ims.url to Non SSL port of Messaging Server
8. Install the Certificate Management Server root Certificate Authority
(CMS root CA) on both Web Server and Messaging Server.
9. Restart Web Server.
10. Provide a value to local.webmail.sso.ims.verifyurl pointing to Non
SSL port of Messaging Server.
11. Restart Messaging Server.
The problem here is what is meant by "CMS root CA" ?? of course when
searched on Google I get the Communications Express Admin Guide lol :^)
Anyways I got a Thawte Cert for the web server, this seems to work fine
and the "uwc" login page works fine too. Now what do I do to get
messenger to work? Get another Cert?? It says "install CMS root CA on
both Web Server and Messenger" how??? maybe I need to create self
signed certificates??
I need to have calendar working too, there is a SSL setup for calendar
but will it run with SSO uwc??
I also run into the problem in the Admin Guides of using "iplanet
console" to manage certs and some other features, what is this? of
course I can't find it or SUN has changed its name [but still suggests
to use it].
Well I am a bit frustrated, maybe something I am missing or not read
correctly [my apologies]. I do not think this to be uncommon to want an
integrated mail and calendar application running SSO and SSL. So if
anybody knows an easy step-by-step setup or a link to such a thing
please let me know. I am not new to Unix nor Solaris but definitely
know little about Communications Suite [or maybe SUN has changed that
name too :^(
Thanks in Advance
-James

Thanks Jay but I think we are now digressing. I am
sorry if it sounds like I am complaining, I just want
to figure out to how to make this work. Someone must
know how to set this up step-by-step. I think I
understand the difference between SSO and SSL and
that they are not interchangeable, I want both to
work.
If I was to use only ME then I don't need SSO, I
would just use it with SSL, which I still have not
figured out how to do, because I do not know where to
find iPlanet Console???Iplanet Console may be found in your Directory SErver install. command, "startconsole:
You do not need to use Console for anything.
You can use "certutil" to manipulate certificates, should you prefer to do that.
You can use "configutil" to change config settings.
do you know where it should
be, is there a default path? Does it install with ME?It's really the Directory Server console. You have it.
Can I download it?
I also understand that the benefit of SSO is not to
have to sign on several times and that in my case we
are talking about 3 different pieces of software, CE,
ME and Calendar [plus Access Manager].
I am running my system with SSO on CE, ME and
Calendar and it works great. I wish to offer this
setup so my users can access both mail and calendar
via one web interface, just like hotmail, yahoo etc.
I also want remote users to access the same web
b interface via SSL [their passwds will have some
level of security]. As usual, you need to take these one step at a time. First, get your SSL working. Then get CE working. Then follow the documentation to get SSO working. It does work. Many others have been successful getting it all to work.
The reason I asked about possibly another SUN product
is because I have setup other products like IMP and
Zimbra via SSL and they work in this fashion.
I am fairly sure this is possible with these SUN
products but I am still trying to figure out how to
do it.
This is why I am asking if anybody has any experience
setting up this combination of products in this
fashion, please let me know or guide me in the right
direction.
Thanks in advance
-James

Massive stability issues - Disk Utility repair failed, hardware test failed

Hi,
I am having massive stability issues. The installer will not install anything, programs are quitting randomly, and it is getting very annoying!
I read through a lot of posts and I have attempted to:
Repair my disk using the install cd: but that failed.
I did a Hardware test: but i had an error relating to fonts (?), couldn't see anything on the screen and I couldn't do anything.
Is there something else I could do that I haven't tried?
I have had my PB for a little over a year and have had no issues like this before. All of these issues seemed to start when I was playing a game and it suddenly just quit; I then couldn't go back into the game or re-install the game.
Help!!
12" Powerbook G4 1.5Ghz Mac OS X (10.4.6) 768 RAM

Hi, Dan.
You wrote: "Repair my disk using the install cd: but that failed."That's a big problem. You won't get very far until the problems noted by Repair Disk, the function I presume you ran based on your description, are sorted out. It's possible the hard drive has failed.
If the Apple Hardware Test failed, that's another significant problem. If it produces messages you can read that describe the failure, write them down. The machine may need to be serviced by an Apple Authorized Service Provider.
As to your next steps, first run the procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified to see what's up with your disk and if anything can be done to correct that.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Communications Suite 6u1 stability issue

Similar Messages

Maybe you are looking for