Complaint Analytics - BW - CRM

Complaint Analytics - BW - CRM
Hi,
Can any one help me to find out if someone worked on Complaints Analytics in CRM and reporting the same in BW.
InfoCube - 0CSAL_09
ods - 0CRM_COMP
ods - 0CRM_COM2
their is one ZCRM transaction type, but i can only see the CRMC Transaction type in BW ??
Reports needed are : 1, no of complaints, based on the product, and region and drill down on products and reasons.
Also need to connect the MultiProvider....
Everything is Std from Business Content
Please help if someone worked on Complaints.
Thanks
Mak

Hi Vijay,
Which area of CRM Analytics are you focusing. Check this link:
http://help.sap.com/saphelp_nw04/helpdata/en/a2/5e7e40ec66ce62e10000000a155106/frameset.htm
Bye
Dinesh

Similar Messages

What are the standard Solutions available for Complaints Management in CRM?

Dear all,
What are the standard solutions available in SAP CRM to receive and process complaints through Customer Interaction Center.
Our requirement is to receive and register complaints from contact center and process them by integrating back end ECC and BIW systems.
As per my understanding we can not integrate ECC transactions in CASE Management while CASES are being created through Interaction Center.
Please help me to map the following requirement successfully into SAP.
How to register the complaint through Interaction Center?
How this complaint information is communicated in back end ECC system?
How to track the status and solution of the complaint available in back end ECC system?
How the complaints are stored in ECC system?
After creation of a complaint, can we trigger an automatic email on back end ECC system user with all complaint relevant data?
Kindly help me to understand the process.
Best regards,
Raghu ram.

You can analyse this [link |http://help.sap.com/saphelp_crm60/helpdata/en/68/691976cd2ef845a4e62437a82b67df/frameset.htm]for more information. Additionaly the tree hierarchy links contain some process flows where it explains you briefly the big picture of the process, in standard SAP CRM Complaint Manaagement Scenario.
BR,
Cenk Sezgin

Problem follow-up item from Service Order to Complaint in IC CRM 7

Hi gurus,
From a Z Interaction Center CRM 7 role (Front Office agent) create by ourselves, we need to create a follow-up complaint from a service order, exactly we need to create a CRMC transaction follow-up from a SRVO transaction. We have do the copying control between these two transactions.
The items categories that we use are, for SRVO transaction, the SRVS category (Product) and, for CRMC transaction, the COMP category (Complaint). We also have do the copying control between these two items categories.
In addition, we have defined the following item category determination when copying:
Source category: SRVS (Product)
Target transaction type: CRMC (Complaint)
Target item category: COMP (Complaint)
When we use a the CRM 7 role SERVICEPRO (Back Office agent), we can create a Complaint (CRMC) follow-up from a Service Order (SRVO) and immediately it appears a pop-up that allows to select the item of the Service Order to add it as a item of the Complaint. But when we use the Z Interaction Center CRM 7 role and do the same, we can't select this item, no pop-up appears.
Please, is it necessary to do some configuration for it? Our Front Office Agent has to be able to do it.
Regards,
Jesus

Hi Jesus,
I was suspecting this, we had a similar problem in CRM 6.0, i thought this is no more there in CRM 7.0. Well we had raised an OSS message for this and the reply was a development in the view or use the service pro view(sans)ICWEB apllications.
This happens with any followup you want to create in the ICWEB view since there is no pop up here.
I would suggest you to raise an OSS for this
Regards
Raj

BAPI/RFC for Service Complaints Creation in CRM 5.0

Hi,
We are working on the Complaints and Returns module in CRM 5.0. We have found the Transaction Code for the same. (CRMD_BUS2000120).
Not able to find the BAPI/RFC for the same.Let us know if any. Appreciate your comments on the same.
Thanks,
Moorthy

Hi,
Thanks for the response
I am not talking about Service Order. I have requirement to create a Service Complaint. For that the transaction is CRMD_BUS2000120. Now I need to find the function modules/RFC available for this requirement.
Hope it clarifies .
Even I have found function module called -CRM_COMPLAINT_API_CREATE but not sure right one
Thanks,
Moorthy

Analysis complaint information on CRM Web Client 7.0

Hi.
I have a complaint catalog profile assigned to my complaint transaction but I don't find the catalog fields anywhere on CRM 7.0 web interface.
The component I am using is the BT120H_CPL, logical link SRV-COM-CR.
Any help?
Thanks.
Susana Messias

Hi,
You need to use the configuration tool in WebUI or tcode bsp_wd_cmpwb from GUI to check if the Assignment block for Subject is enabled for the component BT120H_CPL.
Also refer the sap note 1430101.
We had implemented the same for this issue.
Regards,
PP

How to process Interaction Center Complaints in SAP CRM 7.0?

Dear all,
What is the standard solution available in SAP for Registering the Complaints from Interaction Center customers and processing them with the help of back end ECC system?
Please help me to map this requirement successfully; your suggestions will be highly appreciated.
Best regards,
Raghu ram.

Hi Raghu,
The standard business process for handling complaints in the Interaction Center is defined at the following:
http://help.sap.com/saphelp_crm60/helpdata/en/1e/446b41466b021de10000000a155106/frameset.htm
Is there anything specific you want to do and you need suggestion?
Regards,
Deepak

How to replicate a complaint from ECC IS-M 6.0 to SAP CRM 7.0

Hi Media Experts,
I have a request from my client in whom I have to create a Complaint based on a R3 Media Object (Subscription Order), and then allow editing this complaint in SAP CRM.
I have already reached the first part. Over and done with a transaction launcher, I'm displaying and editing the Subscription Order from my CRM User Interface (but in R3), and I created complaints starting from the Order position as the requirement.
Now, I need to replicate these complaints to CRM in order to update and edit these documents for the case the client call again and the Media IC Agent wants to search for this complaint.
The question is: Could I replicate these complaints from R3 to CRM? In case of I yes, what would be the best CRM object to mapping my R3 complaint? And last but not least, the replication must be done through some middleware customizing?
I appreciate any approach.
Thanks in advance,
Nicolas

Hi Prashant,
Thanks for the reply.
The reason why I won't create my complaint in SAP CRM is because I don't have the Subscription Order Object in CRM it is in ECC Media instead.
As I creating that complaint in reference to some positions of the Subscription Order, in case I create it straight in CRM I'm not allowed to do some validations regarding to dates, and existence, information that is only in ECC.
For instance, I have the requirement to make a complaint regarding to the delivery of the newspaper, for the case where the client did not receive it. To validate the days in which the client is subscribed, I have to contrast information with the Media Order, because that information isn't in CRM.
Thanks in advance,
Edited by: Nicolas Cabral on Nov 10, 2011 2:31 PM
Edited by: Nicolas Cabral on Nov 10, 2011 2:32 PM

Document flow reference from ECC invoice to mySAP CRM complaint to be made

Hi,
I am using a BAPI program to create complaints in the mySAP CRM system; however the complaints have to be created with reference to invoices that are residing in the back end ECC system.
Since the complaints are not being created using the GUI, I cannot establish the doc flow while creating the complaints.
Is there someway I can make some table entries, etc... so that when I create the complaint in mySAP CRM using the BAPI:
1. I can see the invoice in the document flow as the preceding document
2. The reference of the line items from the invoice is also available in the relevant fields in the complaint line item (fields such as invoiced qty, net value, billing doc number, billing line item, etc)
Kindly advice on the same. Thanking you in anticipation.
Warm regards,
Dhaval.

> See if the below one answers your query.
>
> Go to SPRO -> Financial accounting -> FA Global
> setting -> Company Code -> Multiple currencies
>
> See if anything is activated here.
>
> Raj
>
> Reward points if helpful
Hi Raj. Here i see the following settings :
1) Define additional local currencies. Here is only 1 company code (not mine) with settings.
2) Define additional local currencies for ledgers. Here is a setting saying ;
Ledger =0, Summary Tabel =GLT0, Valuation =Legal valuation, Second Currency =Comp.Code currency, Third currency =Group Currency.
I have no idea whether these settings have anything to do with my problem. I had more the feeling that it is an error in the document flow program.
When you know more i would appreciate your info. Thanks. Ed

Partner function AP is not def in partner procedure in ECC - CRM complaint

Hi,
There is an error occured while creating credit memo request from the service complaint in the CRM. It is not stopping the process but it happens several times. The error message is always in the document but not able to fix it. There is no partner function called AP in both CRM and ECC but how come the system is looking for this new partner function in the partner determiination procedure in ECC. The detail error message as below
An error has occurred in the system RP9CLNT020 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occurred while transferring the document into another system. Refer to the enclosed log to view the error messages.
Transmission log
Partner function AP is not defined in partner procedure ZUK () (Notification E VPD 003)
ORDER_HEADER_IN has been processed successfully (Notification S V4 233)
ITEM_IN has been processed successfully (Notification S V4 233)
Sales document 0350002869 was not changed (Notification E V4 219)
Any clue in fixing this issue will be great.
Regards,
Ram.

Hi,
There is no problem in creating credit memo in ECC even with these error message. the credit memo document is created in ECC. Actually thiis is not happening for all the complaint documents in CRM. It happens only for few customers/complaints.
My doubt is with contact person mismatch in crm and ecc, but that is also perfect. pls let me know solution for this issue.
Regards,
Ram.

How xapp Analytics is different from CRM analytics and sem

Hi,
I need some information on how the xapp analytics is differnet from CRM analytics. Is this an upgrade functionality or it is atotaly a different Analytics aplication. If it is a new process need some brief info on this.
Thanks
Naveen

Hi Naveen,
Yes, they are totally different.
CRM Analytics is CRM specific, and built in CRM and BI (RFM, CLTV, Data Mining, etc).
SAP xApp Analytics are applications (iViews) built with the Visual Composer (i.e. in the SAP NetWeaver Portal). They are composite applications that can source data from many places, and cover both horizontals and verticals (ie. in the first release of SAP xApp Analytics, there were 110 applications, of which 8 were based on CRM data).
Perhaps, the easiest way to think about it:
- BI Content is the pre-delivered industry and application specific content for SAP NetWeaver BI.
- SAP xApp Analytics is the pre-delivered industry and application specific content for SAP NetWeaver Visual Composer.
Check out the Analytics and Visual Composer pages on SDN for more info.
Hope this helps.
Regards,
Ryan

Problem in CRM Complaint Transaction Return Request replication

Dear all,
I have created a Complaint and from it Created Return Request. I could see the replicated Replicated Return Order in ECC system.
But the following problems are facing.
In CRM Complaint Transaction 'System Status' is showing as 'To be distributed Open'.
When I try to change the Complaint transaction in CRM (after replicating the return request in ECC ) system showing message 'Document is being distributed; changes are not possible' in the status bar.
There is no document flow displaying in CRM Complaint transaction.
I could not understand where the problem is occuring. Please help me to solve the above issue. Your suggestions are highly appreciated.
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 11, 2010 2:19 PM

Hi Maggie,
Thanks for the response, Yes the problem is for all documents and I have cleared Inbound and Outbound queues of both systems and tried again. But still the problem is exist.
Your help will be highly appreciated.
Best regards,
Raghu ram

Complaints CRM Reporting Requirements

Hi All ,
I am working on Complaints Module of CRM. I need to extract to the data from the SAP CRM to BW . The extraction of data is over and now I am stuck in the BW side . I have a lot TAT's based on Complaint Status .
Can anybody tell me some best practices to be followed for desgining the ODS, Cubes and to Reports ..
I am giving example on TAT 's - Complaint "Approval' TAT - Date from when the complaint status was changed to approved - Creation Date.
And I also Complaint Aging in Days - Closed Date - Creation Date , and if the complaint is not closed It should take current date.
Does anybody came across these type of calculations ? please share the ideas ..
Thanking in Advance ...

Hi,
Iam stuck with a similiar requirement.
can u share with me.
my mail id is [email protected]
Thanks,
Raja

CRM complaints with item details

Hi all,
We currently use the basic complaints extraction from CRM and that's working fine. Now we would like to report on a more detailed level for complaints, showing the item details for the complaint. Basicly the analysis tab in the item details showing the different codegroups/catalogs like 'reason', 'cause' and 'task'.
Does anyone know if there's a standard extractor or which table(s) we would use to get this information?
Kind regards,
Alex

Hi,
Try with BTEs, interface 00001025. There is a table parameter BSET(tax items).
See sample FM SAMPLE_INTERFACE_00001025.
Svetlin
P.S. Please assign reward points for useful answers.

My BDOCs in CRM are all waiting with yellow status

I don't know why my BDOCs(transaction smw01) are all waiting with yellow status. Shouldn't they be automatically transfering data to my data source. If i manually process the BDOC then data goes to the datasource which can be seen via transaction RSA3. Help?
Message was edited by: Prakash Singh

hi Prakash,
again oss note 692195-FAQ: Sales Analytics and CRM-BW data Extraction ?
bwa5 and bwa7, delta is activated ?
and initialization performed in bw ?
626214 619122
3. If there are queues in SMQ1 with erroneous status then activate
   these queues.
   In Transaction SMQ1 if there are Queues existing with
   names beginning with CRM_BWAn (n is number) then
   activate these queues in the same transaction.
4.a)If required activate the datasource
    Go to transaction BWA5   > select the required datasource and
    activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
  selecting the name of the datsource and pressing the candle icon for
  'activate delta'.
Symptom
There may be problems or issues related to data tranfer from CRM to BW.
Other terms
CRM-BW extraction,upload,initial,delta,full upload ,Sales Analytics,
Reason and Prerequisites
There could be errors in customization or program errors due to which
data may not be transferred or incorrectly transferred to BW.
Solution
Question 1 : The Extraction from CRM to BW takes a very long time. What
can be done? (Performance Issues)
Question 2 : On executing transaction RSA3 I get records but I find 0
records when I load data from BW request.(No Data Available).
How can I extract data in this case?
Question 3 : The Deltas for my data source are not extracted . What can
I do?
Question 4: How can I extract the fields, which are not provided in the
standard data source extraction ?
Question 5: I am unable to extract user status correctly.What should I
do?
Question 6 : What can I do when the activity/Opportunity/Complaint
reasons(Code,CodeGruppe,Katalogart) are not extracted?
Question 7: What can I do if the deleted opportunities
are not reflected in BW?
Question 8: How do I activate the metadata?
Question 9: I donot get any records for the delta upload of my attribute
datasource(s).What is to be done?
Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0
and various other BW status mean ?
Solutions
Question 1 : The Extraction from CRM to BW takes a very long time. What can be done? (Performance Issues)
Suggestion 1: Please implement notes 653645 (Collective note) and
639072(Parallel Processing).
The performance could be slow because of the wrong control parameters
used for packaging.
You can change the package size for the data extraction.
Also note that changing the package size in the transaction SBIW
would imply a change for all the extractors. Instead, you could
follow the path in the bw system.
Infopackage (scheduler)    > Menu 'Scheduler'   > 'DataS. default data
transfer'   > maintain the value as 1500 or 1000(This value is variable)
The package size depends on the Resources available at the customer side
(The no of parallel processes that could be assigned =
1.5 times the no of CPU's available approx.)
Question 2 : On executing transaction RSA3 I get records but I find 0
records when I load data from BW request.(No Data Available)
Suggestion 2: First check if there are any entries in the table
CRMD_ORDER_INDEX.Only if there are entries in this table you can
extract records.
If this is not the case then,
It is possible that the user does not have sufficient
authorities for extraction of the relevant objects.
Additionally, please review and implement the following notes
615670
161570
150315
618953
If you are in the release 4.0 then
To do BW extraction with the user please see that the following
authorization object exists(display mode is enough):
CRM_ACT, CRM_OPP, CRM_LEAD, CRM_SAO, CRM_SEO, CRM_CO_SE, CRM_CO_SC
CRM_CO_SA, CRM_CON_SE, CRM_CMP, CRM_ORD_OP, CRM_ORD_LP, CRM_ORD_PR
CRM_ORD_OE, CRM_CO_PU, CRM_CO_PD, CRM_ORD_PO
(all these objects are linked to transaction crmd_order).
Question 3 : The Deltas for my data source are not extracted . What can I do?
Suggestion 3: Please check the following.
Please Check if the services have been generated in transaction GNRWB.
If they are not active(not marked 'X' before their names) then activate
the services following the steps here.
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
   are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate
   these queues.
   In Transaction SMQ1 if there are Queues existing with
   names beginning with CRM_BWAn (n is number) then
   activate these queues in the same transaction.
4.a)If required activate the datasource
    Go to transaction BWA5   > select the required datasource and
    activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
'activate delta'.
5. In BW system
   Go to transaction RSA1   > modeling   > infosources   > select the
   infosource   > right mouse click on the selected
   infosource   > choose option replicate datasource
    Activate the infosource.
6. Go to the scheduler for the infosource   > select delta in the
    update >choose the option PSA only (in the Processing tab)
    > start immediately
Check the entry in the RSA7 in the OLTP(CRM system)
Question 4: How can I extract the fields, which are not provided in the standard data source extraction .
Suggestion 4: Follow the steps mentioned below.
1. Enhance Extract Structure with the required fields. (Create & include
   an append structure to the extract structure via transaction RSA6).
2.a) Release the fields of the append for usage. ( To do this, double
   click on the Datasource and remove the flags in the column 'Hide
   Field' for all fields of Append. )
2.b)If the new fields cannot be seen in the extract structure of
    the transaction BWA1 then change and save the datasource, and then
    activate it in RSA6.
3. Define your mappings in BADI (CRM_BWA_MFLOW) to fill these fields.
Goto SPRO .
Follow the path ->
SAP Implementation guide ->Implementation with other mySAP components ->
Data transfer to the Business Information Warehouse->
Settings for the application specific datasources (CRM)->
Settings for BW adapter->
Badi :BW adapter :Enhancement of datasources in messaging flow.
4. Replicate the new Datasource to BW.
5. Expand the Communication Structure in BW.
6. Maintain transfer Rules for the new Datasource.
7. Activate the trasfer rules and perform the upload.
Question 5: I am unable to extract user status correctly.What should I
do?
Suggestion 5 :Check the following notes
531875
616062
713458
700714
765281
Question 6 : What can I do when the activity/Opportunity/Complaint
reasons(Code,CodeGruppe,Katalogart) are not extracted.
Suggestion 6 :Check the following notes
481686
516820
603609
617411
711146
Question 7:Deleted opportunities are not reflected in BW.
Suggestion 7: Check the note 706327.
Question 8: How do you activate the metadata?
Suggestion 8:CRM BW adapter meta data has to be activated first before
it is available in the system. You can use Transaction BWA5 to copy the
meta data for selected DataSources. You can reach the transaction via
the IMG maintenance 'SAP Reference IMG -> Settings for SAP Business
Information Warehouse -> Activate BW Adapter Meta Data'. For more
information, see the documentation on the IMG activity 'Activate BW
Adapter Meta Data'. (Note 432485)
Question 9: I donot get any records for the delta upload of my attribute
datasource(s).What is to be done?
Suggestion 9: In case of attribute datasources, it is possible that the
entry for the GUID is missing in the table SMOXAFLD.
If , for example the datasource 0CRM_OPPT_ATTR is not giving deltas
then you can follow the steps:
1)If Delta process is active for the attribute datasource e.g.
     0CRM_OPPT_ATTR, then stop the delta process in the BW
     system
2) In the CRM system, Make the entry in the table SMOXAFLD
   for the datasource with the Key
   as 0CRM_OPPT_ATTR     GUID 3) Save the entry.Activate the datasource                           4) Check that the above entry is replicated in smoxafld_s also    after this.               5) Create a transport request manually for the following    object             R3TR   SMO4   0CRM_OPPT_ATTR
Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0 and various other BW status mean ?
Suggestion 10: The BW status are used to extract system and user defined
status.
The BW status are defined in the customization settings in SPRO.
Check for-> Status Concept for BP/Product/CRM objects
Here goto-> Process user status You will find the documentation attached here for the user status. Going inside the transaction you will find the status groups USS0, ZIOP,ZMOP etc. The names of the various BW status are derived from this For ex. BW + ST+ One + USS0 gives the name of the field BWSTONEUSS0 or BWST + ONE + ZMOP = BWSTONEZMOP (Master opportunity values) (which means BWST + (status group name) + status object group name) Double clicking on any of the object groups will take you to the values that these status can have . For ex. BWSTONEUSS0 in your system can have values E001 ,E002,E003,E007 which will be shown in RSA3 as BW status values 1,2,3,7, respectively.
Similarly we have Goto -> Process system status (in SPRO). Here you can get the values for the system status in exactly the same way as BWSTONESYS0(Lifecycle status) , BWSTTECSYS2 (Error) etc. In RSA3 you get the names as BW status, To know which corresponds to which status here,Goto the record list in RSA3 . Here goto Settings - Layout -Current . Right click -> Press Show technical field names . You will be able to see the BW status names and will be able to adjust the layout accordingly.

Interdependent Changes in Sales Orders (CRM -- R/3)

Dear Sap gurus,
at my current customer they have implemented warranty complaints in SAP CRM.
This is a copy of the transaction type CRMC (service complaint)- Type leading transaction category = BUS2000120 (complaints).
Once the complaint has user status 'closed' this complaint is sent to R/3 for further processing.
At that moment no changes made in R/3 are replicated back to CRM.
Note 642944 explains that ou can make changes independent of the system in which you originally created the order. This is called scenario A (compared to scenarios X , Y and Z which are described in oss note 705200 (which are valid for older releases of CRM and R/3). Since we are using CRM 5.0 and R/3 (release 4.7 and one is SAP ECC 6.0) we fall into validity for scenario A.
You still have a bunch of other related OSS notes such as:
- 630778: Scenario A: mutual change of sales documents
- 620139: Scenario A: independent changes in sales documents- R/3
- 720511: FAQ: Data exchange sales documents (CRM <-> R/3) II
- 656224: FAQ: Sales documents data exchange (CRM>-> R/3)
- 642269: Scenario A: mutual change of sales documents - CRM
- 971782: New Badi for exchanging data from sales document lists
- 541113: Data exchange scenario for orders (CRM-R/3)
-490932: Data exchange of sales transactions between CRM & R/3
My question is the following:
Since they speak about sales orders/Sales documents etc all the time, I am wondering if all these notes also would apply in the case of CRM Complaints (CRMC with leading transaction category COMPLAINTS).
I would like to avoid investigating every single note, if in any case these would not apply to Complaints.
(Just for the record: the reason why I ask is that for example Product proposal (in the cross selling context) is for example also not supported for Complaints in SAP CRM 5.0, as opposed to Sales orders and Quotations.)
Thanks for a quick answer for those that already have had experience.
davy

To start with I have to describe the actual scenario...(therefore I think Interdependent changes is not valid as Lorna explained already).
Scenario:
We are using Complaint management in CRM 5.0. combined with SAP ECC 6.0.
Now we are not following the standard process flow which is described in:
http://help.sap.com/saphelp_crm50/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/content.htm
When Creating a Complaint (CRMC) and adding a unit (individual object/material) at header level, and the spare parts (on item level) we do certain validation checks
for warranty validity etc.
On item level we can set the status on either "Accepted" or "rejected"(where we also indicate per item based on code groups if this should be
- credit memo request
- free of charge substitute delivery
After all item statuses are either Accepted or rejected, the user status on header level automatically changes to 'immediate settlement'.
When this is the case we can manually set the user status to closed on header level.
At this very moment replication takes place in the form that a Sales Order is created in R/3 with either a credit memo request and/or
a Free of charge delivery. (these have the same item category as in SAP CRM).
so far so good. But in this stage no manual changes are possible anymore in the SAP CRM complaint.
Changes can still be made on Sales order level in R/3 by adding for example another item (spare part).
My Question now is:
Suppose a change is made on sales order level (this sales order has the same number as the complain which was originally created in SAP CRM), how can we
update the Complaint in SAP CRM?
I first was looking at delta replication for sales documents (described in notes 642944 and 705200) but this is not valid since the actual complaint is not
replicated to R/3 in the first place.
The only thing I could think of is making use of some action (profile)...which might for example check if the R/3 sales order with same document number is changed.
Anyone experience with setting up such a thing or perhaps has another suggestion?
Thanks in advance
davy

Complaint Analytics - BW - CRM

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