Complaint filed with FCC

Upon internet disonnect I was charged early disconnect fee even though I had no contract.
Originally had cable & internet service, no contract. In Mar 2013 called to remove cable. Phone agent offered "special pricing" (extra $5 off/mo) & also said the pricing was normally only available with 2-yr contract but I would not need a contract. I asked for clarification & told agent that I did NOT want a contract as we would be moving in a few months & would disconnect service at that time. The bill from Verizon after canceling my service included ~$160 charge for early disconnect.
I have tried to talk to Verizon multiple times to resolve the matter but have only been transferred around for hours to reach departments (Customer Service, Billing, Financial Services, and Fraud) that can either 1) Only make payment arrangements or 2) Not access my acct info.
I do owe additional money for my last month or so of service but will not be paying that until the right balance is given to me without the deceptive/fraudulent charge for early termination without a contract. It is truly unbelievable that I can't find anyone to remove the inappropriate charges from my acct & provide written confirmation that my credit report will not be negatively impacted. I should demand compensation for time spent dealing with Verizon's incompetence as well.

Hi Hen8412,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Filed a complaint today with the BBB

I filed a complaint today with the BBB because of the horrible customer service & different answers given by several different customer service reps. of Verizon.
We have been customers of over 10 years. Never paid a bill late & have been loyal customers to Verizons all this time.
Basically, we got screwed out of a phone we paid $160 for & a charger we paid $29.99 for.
Talked to several customer service reps and they all gave me different answers from the get go.
Got tired of the run around after trying to resolve the issue for over a month.
No one would return my call or follow up on what they said they would do about it. Finally, got an email on 11/24 after I threatened to report them to the BBB & they said they will give us a discount on a new phone.
WHAT A JOKE!

I believe communication with Verizon is terrible and you really have to stay on top your account and never assume anything gets done before you check first.

Complaint CRMR with Reference to ECC billing document

CRM 5.0
working on creating the CRMR complaint document with reference to the ECC billing document and are close to having this work in CRM online (trying to figure out the badi's)
CRM_COPY_BADI_BILLDO
CRM_COPY_BADI_R3LORD
The SAP help says this will work in ICWC & portal.
In CRM online creating a CRMR will automatically bring a pop matchcode window where you search for the billing document.
How is this done in ICWC? The reference document search in ICWC is taking me directly to the Inbox and invoices are not searchable there. Will give points

sap help shows create with ref not available via icwc

Pricing procedure determination for complaint document with reference to billing

Hello Guys,
I am configuring complaint process for project purpose and I got stuck. I need to change the pricing procedure which is determined for complaint
document . Right now the pricing procedure is copied from Billing Document for which complaint refers to.
I am searching a place in configuration where I could change the pricing procedure determination for complaint document with reference to billing doc.
Could you please advise where I can find it ?
Thank you in advance!
Br,
Frederic

Hello Frederic,
I would check the following in SPRO:
- CRM
- Basic Functions
- Pricing
- Pricing in the Business Transaction
- Determine Pricing Procedures
Here the pricing procedure depends on sales organization, division, distribution channel, document pricing procedure and and customer pricing procdure.
Best regards,
Thomas Wagner

Direct Digital Filing with HP OfficejetPro 8600 Plus and Windows 7

Set up Scan to Network Folder using Direct Digital Filing with HP OfficejetPro 8600 Plus and Windows 7
Can't figure out where the network file folder should be.

went to hp/support, was sent to a sign im page, entered cm750 product number; the site searched my installation to detect the 8600, here are the results:
We were unable to verify your product
Drivers & Updates
Warranty Status
Additional Support
        This tool recommends the latest print driver software to keep your HP product up-to-date.
No Action Needed:HP recommended software installed and up-to-date.
If your product is not printing or scanning correctly, you may want to try the HP Printer Install Wizard to identify software issues. Click the link below to begin:
                   HP Printer Install Wizard for Windows »              No Action Needed:Windows in-Operating System (in-OS) print driver is installed and is currently the only driver available for this product.
For more information on getting the best functionlity from your product with this print driver, click the link below:
                 In-OS Print Driver »
Action Needed:                    Your print driver software is missing or a better version is available. HP recommends installing the following software. Click the link below to begin:
Product Not Supported: This product is not currently supported by this tool. Error: This tool experienced an error while trying to identify the print driver software for your product.
To view additional software for this product, click the link below:
To view all of the software available for this HP product or the HP Printer Install Wizard for Windows, click below:
            Software & Driver Downloads »
HP Printer Install Wizard for Windows »
Please wait while we scan your product for solutions and updates.Your Product:
0%
This should take 1-2 minutes, depending on your computer and connection speed.
HP was unable to verify that you have this product, but did find other products.
                        HP Officejet Pro K8600 Printer »                        Software & driver downloads »                        Support & troubleshooting » Learn how to help HP find your product
                         1 HP products were discovered
Select an option for a product below. Some products may be scanned to identify recommended drivers, updates, and solutions.
»HP Pavilion a6120n Desktop PC                 Serial Number:                                 MXF73106L0                                                Product Number:                                 GC670AA
» Software & Driver Downloads »
Support & Troubleshooting   Well, it did find my desktop. I hve re-installed the 8600 from scratch, downloaded drivers and patches etc. can anyone suggest how to get scanning to work?

I have filed a complaint with FCC

(removed)
I have filed a complaint against your fraudulent business practice and non-existent customer services. Wait till your butts get whipped.
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

In NY verizon is a little afraid
New Yorks Attorney Generals have nailed them for millions. Additionally the States Consumer Protection Board has authority over them, as well I have read in addition to the NYS Public Service Commission. But by different actions of authority.
So sometimes a local complaint is far superior to Federal complaints. There is always a private right of action and verizon wireless does lose quite a few of those actions. The NYS Register can attest to that.
But in fairness be pretty accurate in what you are asking for since a court or regulatory agency requires absolute truthful facts. You would need names, places, dates, remedy sought. Documents and telephone logs. Since the burden of proof lies with the filer not verizon wireless.
Good Luck

Re: Filing a complaint online with the FCC - data plans, no GPS, etc

You are absolutely right they are not going to help me, I had service with this company for almost 6 years and come to find my Fios was still running after I turned it off and paid fees for early termination (someone else using the remainder of my plan ) I dont know if I explaining this correctly. I m not a continuous texter caller kinda person and my frigging DATA was out rageous all kind of flippin charges when I recieved the iphone 4. with the 3 pack bundle its like $99....RIGHT? Well JUST my cell alone with verizon is costing like $$150.00 *** I should have the bundle with the price like that. sucks for me cuz hard to explain technological terminology. anyway How to File a complaint. ?

This is no surprise. Here is my story:
I was eligible for a device upgrade and took advantage by getting a NEW Droid Mini. I had the phone for a week and i noticed that the battery would not hold a charge. I opened a case with Verizon after one week and discussed the issue with them. They had me do some tweaks and i told them i would try it out. 2 weeks later, i am still having the same problem..........which means the phone is DEFECTIVE. I contacted them again immediately and they said they would send a replacement. They sent a replacement phone and it is a REMANUFACTURED phone. What kind of warranty is that? 3 weeks with a brand new phone i paid $500 for, and they send me a reman??!?!?!? If you buy a printer, or a monitor or even a pc and after 1 week you determine it is DEFECTIVE, the company won't just fix it, they will send you a NEW one. Right? They told me that's how they roll......reman. This is not the first episode with Verizon either. Verizon has the absolute WORST customer service and customer relations in the business today. Unfortunately I don't have any other carriers in my area, but as soon as i do, i will quit Verizon. MB2508........don't worry, you're not alone. Verizon doesn't care about any of their customers. It's all about $ to them. If they've got you backed into a corner, they aren't going to budge. They'll just keep squeezing. Period.

Ongoing Billing Problems - Filing complaint with FCC - Seeking Attorney

This is only the latest in a constant, year long, cluster**ck.
My internet service was fine for 10 months. The billing was wrong every single month, but the service worked. Then Comcast sent multiple letters demanding that I MUST upgrade to their new modem (which, also comes with a new monthly fee). After installing their new required modem, my internet became virtually useless. It didn't work at any time of day or night for 3 weeks, during which time I made more calls to Comcast customer service than I can count. After dozens of hours of phone calls, Comcast finally agreed to send a technician, free of charge, to identify and fix the issue. (It is also worth noting that they refused to pro-rate my bill for the 3 weeks of downtime.)
The technician arrived and before he even attempted to review my problem, told me I had to buy a new modem. When I refused, he left. He made absolutely no attempt to diagnose my problem or repair it. He simply said that another technician would "come by in a few days" and left an invoice showing that the visit was free of charge. No additional technician ever came. I ended up researching my issues and repairing my connection myself.
This morning, I sat down to pay my bill. Wouldn't you know it, there's a $70 charge on my bill for a FREE technician visit.
So far this morning I've spent four and half hours on the phone with Comcast. 3 hours of which have been spent on hold.
The first person I spoke to said he'd be glad to help me and then hung up. The second person said there is nothing they can do to change my bill despite my having a copy of an invoice saying the visit was free. They then transferred me to a third person. The third person verified my personal account information and then promptly hung up on me after I told them I was seeking a bill adjustment. I called back. The fourth person I spoke to asked me to verify my account details and then also hung up. 4 and a half hours on the phone attempting to fix a billing error and 3 people refused to assist.
I called back. This time to cancel my service outright. The fifth person I spoke to verified my account information, asked what they could do to help, and upon my saying I'd like to cancel my service - hung up on me.
4 Comcast employees hanging up on a customer they've fraudulently charged and a refusal to terminate my account.I fully intend to visit with my attorney to see what I can do next.

I apologize for any frustration regarding your billing issue. I show that you have been contacted by a representative and this has been resolved. Please reply back if you have any additional questions or concerns.

Automatic Filing With Rules - Long

This is a long post, sorry, but I think the details might be worthwhile for someone who might be like me and wants to automate their mail processing as much as possible. I do have a question below about how I might better configure some rules, and about whether I might be able to streamline my workflow.
I spent all day yesterday and most of the day today reorganizing my mailboxes, rules, smart mailboxes, etc., to clean up all my mail. I have messages dating back to 1999, and since I basically just color coded everything with rules, rather than filing messages in mailboxes, my inbox and sent messages were starting to approach the 2GB limit. Some of the earlier messages came straight from Claris Emailer (talk about old school), and then through all versions of OS X Mail from 10.0 to the current 10.4.9. It's easy enough to move stuff from my inbox into a new mailbox, but not quite as much so for sent messages. It made searching more difficult, and it is still a manual process.
Because I have so many messages (about 10,000 in total), I didn't want to have to manually go through everything to move them into separate organized mailboxes. So I created a whole new set of rules to make the filing as automatic as possible, and to keep it relatively automatic in the future. Of course rules can't catch everything, but doing as much as possible automatically, then letting me sort through what's left is certainly preferable. Unfortunately, it's taken so long to figure out because of Mail's completely inadequate rules for filtering and smart mailboxes. I poured through this forum looking for solutions to the various roadblocks I hit along the way, and I thank all of you who are very knowledgeable and have posted helpful replies to other people asking questions. Below is the best solution I've been able to come up with, and I'm certainly open to any suggestions to make the rules less risky and streamlined. I realize that AppleScript could probably make a lot of these things easier, or some of the shareware programs out there, but while I consider myself a very adept power user, I can't write scripts, and I prefer to keep add-ons to a minimum.
The first change to my account settings and such was to enable the "Automatically CC myself" option. This is the only viable way I can find to process my sent messages without having to manually apply rules after the fact. I am aware of Andreas Amann's "Filter Sent Messages" AppleScript. I tried it out, but it was constantly choking on all my sent messages. I suppose it would work ok now that I have my sent mailboxes cleaned out, but I think I prefer the CC option because it assures that I have copies of all my sent messages at both my home and work computers. I also installed MailEnhancer to make sure that Mail's dock badge counts all unread messages in any mailbox, not just the Inbox. Now the fun stuff begins.
First of all, I want to state that since my goal here is to stay away from the mailbox size limit (and also to speed up day-to-day use of Mail), smart mailboxes aren't really an option. I need my messages sorted to "real" mailboxes for their long-term storage. Also, simply dumping mail into yearly archives can be a big hassle too, because I have several projects/mailboxes/whatever that may not have a ton of messages and shouldn't really be split up arbitrarily by year. Thus, the main focus here is on rules. I have two primary e-mail accounts, home and work, that I check regularly from both locations. I have my home mail broken down into categories like bicycling notices, family, apartment landlord, photography side business, and streetcar/railroad website. I also set up mailboxes for miscellaneous stuff that doesn't fit into those categories. For work, I have several mailboxes for project specific correspondence, office-wide e-mails and announcements, office computers, our website, and again miscellaneous.
Here's the other big paradigm shift. All these mailboxes contain both sent and received mail. This is especially valuable for the project work, because you can quickly look at the list of messages and follow the back-and-forth conversation. I originally started out having "sent" and "received" mailboxes for each project and other category that I've already listed, but when they're open it triples the size of the directory tree. Since there doesn't appear to be any way to make a mailbox/folder display all the messages contained inside its subfolders, I don't see much point in making a whole bunch of subfolders for that since I'd constantly have to open and close folders to get at anything. Also, with a more flat structure, I can quickly and easily see what unread messages are for what projects, and that also tells me if the rules are working well.
So how do I differentiate sent versus received easily? The first rules I set up are to color the background of all messages that come into my home account. This would apply to all messages that come in to that account, whether it's one of my sent message CC's or not. The next rule catches the sent messages by looking to see if the account and the from address match. In that case it colors the message subject text, marks the message as read, and also flags it. Flagging is necessary to create smart mailboxes down the line that can differentiate between sent and received messages, since there's no facility for using the color of a message as a condition in a rule or smart mailbox. These two rules are repeated with different colors for my work account.
Since none of the rules have moved any messages yet, further rules are free to process them. Basically I have one rule for each mailbox with various amounts of "any" criteria. For most situations it's pretty straightforward, but I have run into some difficulties with Mail's anemic rules. For example, for my family mailbox, I set a condition where "Sender is member of Group" "Family" that I set up in Address book. So far so good, but since I want this to grab sent messages to family as well, I need an "Any Recipient is member of Group" condition, which doesn't exist. The only way I can see to do this is to manually add all my family members' individual e-mail addresses as separate "any" conditions. That would make the rule look like this:
If "any" of the following conditions are met:
"Sender is member of Group" "Family"
"Any Recipient" "Contains" "[email protected]"
"Any Recipient" "Contains" "[email protected]"
"Any Recipient" "Contains" "[email protected]"
"Any Recipient" "Contains" "[email protected]"
etc.
Perform the following actions:
"Move Message" to mailbox: "Family"
Of course, what it SHOULD be is this:
If "any" of the following conditions are met:
"Sender is member of Group" "Family"
"Any Recipient is member of Group" "Family"
Perform the following actions:
"Move Message" to mailbox: "Family"
This one is tripping me up a bit, and I'm not sure how to use address book groups effectively for sent messages. This is also an issue for some of my work project e-mails, since conceivably I'd be sending messages to and receiving messages from the same group of people. For larger projects, my list could grow enough to where I can't add anymore conditions to the rule, which I know is a well-discussed bug (or lack of good coding anyway). Nevertheless, it seems that in order to capture a message with a specific e-mail address, I need to have two conditions for each address, one "from" and one "any recipient". That kinda stinks, and I'd like to find a better way to do it. Any ideas?
Right now my last rules are to clean up any messages left over that the other rules didn't catch. It makes the color a bit darker and moves the messages to the appropriate "other" mailbox for that account. This ensures that my inbox is always empty. It also keeps my sent mailboxes cleaned out as well. Since I will get CC's of all my sent messages, I can just change my account preferences to delete sent messages after a day or a week.
That's it for the heavy moving and lifting. With a few of my extra accounts that don't need any special filtering and moving around, I was able to accomplish this with about 30 rules. There's 2 rules per account at the top of the list to color and flag incoming and outgoing messages, and two rules per account at the bottom of the list to file any messages that don't meet the criteria for any of the other mailboxes. All the actual filing away into specific mailboxes happens in the rules in the middle of the list. What I really need to do though is figure out a way to simplify some of the conditions in those filing rules, like the family issue I mentioned above.
I have set up a few smart mailboxes to display all my unread messages, recent received mail, recent sent mail, all recent mail, all received mail, all sent mail, and all mail. The "All Mail" mailbox's criteria are just that the message is not in one of my junk mail folders. This is my fail-safe, since even if something is mis-categorized or even unfiltered, I will still see it here. "All Sent Mail" collects all messages that are flagged. Flagging is the only way I can find to view just sent messages without having separate "sent" subfolders in all mailboxes. A benefit to doing it this way is that if I add or change any of my hard mailboxes, I don't have to edit the smart mailbox to keep it current. I can hid the flag column and it won't reappear by itself, so I don't have to see the flag. "All Received Mail" is the tricky one. As mentioned elsewhere on the forum, you can't set up a smart mailbox to get messages that are NOT in another smart mailbox. This rule needs to include all messages that are not in the "All Sent Mail" smart mailbox or any of my junk folders. I tried the trick at first where you pick "Message is in Mailbox" and then select your smart mailbox, then go back and change the criteria to "Message is not in Mailbox". When I'd close the rule though, the smart mailbox I chose in the pull-down menu would change to a different one, and the logic would fail. I got it to work by trashing my smart mailboxes .plist file and just remaking them. That did the trick. The rest of my smart mailboxes just add a time limit to their list of criteria to keep the list shorter, and the unread smart mailbox is self-explanatory.
So what these smart mailboxes do is they let me see anything from just my unread messages to every single message I've ever sent or received in one window. They're all colored accurately and sortable by sent versus received. If I keep my "Recent Received Mail" mailbox as the active one, it looks just like my inbox did before I changed all this stuff around. The only difference is that this particular mailbox automatically displays only messages from the last 3 months, and I don't have to manually clean it up every so often. This makes opening mail itself and navigating recent messages quicker. In the end, I can still see the messages the same way I always have been, but since they're all stored in different hard mailboxes I'll be able to avoid the 2GB limit by keeping everything well categorized. Nevertheless, the logic required to make this all work is quite cumbersome, and I worry about it not working correctly down the road as Mail is updated. I'd appreciate any thoughts you all have on making this work better, and about my family rule problem.
Thanks all

> As to marking sent messages versus received, if you didn't do that,
how would you be able to tell them apart easily?
It’s the need to tell them apart that I don’t understand...
You'd want to be able to tell them apart for the same reasons
you'd want to tell anything apart.
But I can already easily tell them apart without having to tag, colorize, or store them in separate mailboxes, so why waste an attribute of a message to store redundant information? It’d be better to reserve that attribute for storing information that cannot be made readily available by other means, e.g. subjective properties such as the importance of the message that you mention.
One instance I can site is if someone asks "did you send me such-and-such?"
In that case, I can, for example, type the first letters of the name or address of that person in the search box, then click All Mailboxes and To in the banner that appears between the toolbar and the message list. Mail shows me what I’m looking for without me having to leave the mailbox I was looking at nor wonder on which specific mailbox are those messages actually stored. Having all those messages tagged or colorized the same way would be useless or even distracting/annoying.
Unless you have a specific mailbox for storing only the correspondence with that person AND you can easily locate and select that mailbox amongst all the other mailboxes, I don’t see how could it be more convenient looking through a mailbox where messages can be told apart based on whether they’re sent or received but not on who sent/received them...

Sender file adapter with FCC not creating last field

Hi,
I've got the following file:
field1;field2;field3
FCC is the following:
Recordset streucture: ITEM,*
ITEM.fieldSeparator     ;
ITEM.endSeparator     'nl'
ITEM.fieldNames FIELD1,FIELD2,FIELD3
ignoreRecordsetName     true
I expect to generate the following XML:
<FIELD1>field1</FIELD1>
<FIELD2>field2</FIELD2>
<FIELD3>field3</FIELD3>
That's working OK. The problem is when I receive a file with the FIELD3 empty. Example:
field1;;
I expect:
<FIELD1>field1</FIELD1>
</FIELD2>
</FIELD3>
But I get:
<FIELD1>field1</FIELD1>
</FIELD2>
And this raises an error during the mapping because the FIELD3 is mandatory in the Data Type definition, even it's empty

I expect:
<FIELD1>field1</FIELD1>
</FIELD2>
</FIELD3>
But I get:
<FIELD1>field1</FIELD1>
</FIELD2>
use a mapwithdefault in your mapping so that it will always create an empty node if there was no value to be mapped to the target field.

Complaint integration with R/3

Hello,
We want to create an internal order in R/3 based on our complaint document in CRM.
2 questions :
- in R/3, SPROintegration with other SAP componentsCustomer Relationship managementSettings for Service ProcessingControlling integrationestablish controlling type, level, and scenarios, we want to create a new line for controlling type S (single -object controlling) but we have not entries available for fields 'Leading BT type' and 'CRM trans. type'. The empty table is in fact CRMC_PR_TYP_CO. Any idee how to fill this table?
- when we save a complaint in CRM, before it has to be send to R/3, we get an error message :
'An error occurred in system during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Orgfinder: No value found for Organizational Unit BILL_ORG (Notification E CRM_OFI 002)
Maybe this is due to our missing customizing in R/3. Any idee about this error? The oss note 851133 did not solve the problem.
We are in CRM40SP09 with R/3 4.6C.
Thanks and Regards,
Frédéric

Hi Fred,
I am facing an issue while doing the customization for Logistic Integration of my service order documents in CRM.
For further clearance i am making this setting thorugh the follwoing path:
CRM->Transaction->Settings for Service Process->Integration->logistics Integration->Assign Plants & Storage Location to.Service Organization Units.
while adding the plants or storage location, the system is displaying error as ORGFINDER: Possible entries help for PLANT not available from other system.
We have also checked in table CRMM_LOCMAP, where we are able to see the plant enteries.
Please give your assistance on the above.
Best Regards,
Madhup Mudiraj

Sender File with FCC coming with empty file

Hi Experts,
Scenario: File(FCC) to Proxy
Error: CSV file picking up from source directory but its showing empty in sender CC (Actual file contains data in source directory) and find below attached Conversion parameters. Please let me know if any changes in the configuration.
Document Name: MT_Legacy
Document Name space: http://retails.com/pi/LEGACY/Purchasing/TECHNICAL_DATA
Recordset structure: Header,,Items,
Recordset sequence: Ascending
Keyfiled names: NumFacture,Constant
ignoreRecordsetName----
true
Header.fieldNames----
a,s,d,f,g,e
Header.keyFieldInStructure----
ignore
Header.keyFieldValue----
05
Header.endSeparator----
nl
Header.fieldSeparator----
Similar to Items also
Query: is this error related to source file (unexpected format) or Sender File CC configuration.
Regards,
FHM

Hi HK,
I see that there are two keyfield names in your content conversion. Are they for different nodes?
" Keyfiled names: NumFacture,Constant "
Yes...those are coming from two different nodes like one from Header and another one from Items.
And also the you have provided key field value as 05 and what about the other key field?
Another key field value have given 43
one more thing Key filed value must be always constant right?
Thanks,

Problem with FCC @ Receiver Side (Reg., Shab's FCC blog)

Hi,
I have gone through the shab's FCC blog...https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/3228. [original link is broken] [original link is broken] [original link is broken] [original link is broken]
I have configured the same in sender communication channel its working fine.
And have configured the FCC @ Reciver communication channel also with the following parameters.
RecordStructure= Header,Body,Trailer
Header.fieldSeparator = ,
Header.endSeparator= 'nl'
Body.fieldSeparator = ,
Body.endSeparator= 'nl'
Trailer.fieldSeparator = ,
Trailer.endSeparator= 'nl'
And, when I ran this interface its generating blank output file. So, what would be the problem
Can anybody can help me for the same....
Thanks n Advance.,
Abhi

Hi,
Refer this..
http://help.sap.com/saphelp_nw2004s/helpdata/en/d2/bab440c97f3716e10000000a155106/content.htm
/people/arpit.seth/blog/2005/06/02/file-receiver-with-content-conversion
vasanth

Possible with FCC?

Hello All,
I have a File -> PI -> DB scenario.
I am having difficulty with the CSV file structure.
INFO_LINE ... 1
INFO_LINE ... 2
INFO_LINE ... 3
CUSTOMER :,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
CustName,,,Address1,Address2,,,,,,Phone
John,,,New York,USA,,,,,,+1-888-111-2222
George,,,Seattle,USA,,,,,,+1-253-123-1234
Number of Customers : 100,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Provider :,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
ProviderName,Location,S-Id,,,,,,,,,ClientStatus
ABC,Seattle,1234,,,,,,,,,Paid
XYZ,Dallas,0121,,,,,,,,,Partial
Number of Providers : 42,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
1. All the lines which has been striked, is not required.
2. You might notice that there are few extra commas in between fields. I can't take away these extra commas because there can be a situation where a valid field value is coming as blank.
3. CUSTOMER and PROVIDER are at the same level of hierarchy.
4. CUSTOMER and PROVIDER will occur only once in the file, but of course, they will have multiple "line items" or "rows" in them.
Hope I am able to explain my scenario.
How this can be achieved using FCC? Kindly help me get through this.
Thanks,
Abhi

Hello Liang,
Thanks for your response.
I am guessing that only FLD0 has value, and there is no value from FLD1.
I guess I am unable to make my point clear. I will try to explain again.
There are 5 fields, namely - FLD0 ... FLD4.
But in between these, there are blanks. These blanks don't belong to any field as such or they are not corresponding to any field. But this is for sure that these number of blanks will remain the same in the file, for example - 10 blanks for Customers and 8 blanks for Providers.
So, there are values after FLD0. Hope this makes my point more clear.
I used the second option, so that I do not have to maintain OS level scripts since we had both Unix and Windows envrionments.
Yes, I would like to go for mapping option as I don't want to keep on the OS level ... our OS is Linux.
I will do a basic FCC and try to pick the file. I will see how that comes up and then I will share the details with you. I guess I might do this over the weekend, so will get in touch with you early next week.
Thanks once again!
-- Abhi

Not able to compare varchar filed with number

tag3 is varchar filed can have number data
Below works good
comparison with 0 or 1 works also less than or equal operator works
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)<=24
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=0
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=1
>
greater or equal comparison doesn't work
doesn't work
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)>=24
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=2
any number beyond 1 doesn't work
Error :ORA-01722: invalid number
01722. 00000 - "invalid number"
*Cause:
*Action:
Not able to understand the logic of comparing the number with
same is tried with TO_NUMBER as well
works good
select I.* from ob_release_instruction I where to_number(i.tag3) > 0
Not working ( changed the value to more than 0)
select I.* from ob_release_instruction I where to_number(i.tag3) > to_number('24')
Not working
select I.* from ob_release_instruction I where to_number(i.tag3) > 24
Above two query is not working throwing below error
ORA-01722: invalid number
01722. 00000 - "invalid number"
*Cause:
*Action:

Here is the sample
tag3 is varchar filed can have number data
TAG3 VARCHAR2(30 CHAR)
column has few nulll, alpha numeric and number values
I want to check entered number is greater than 24 or not
Below works good
comparison with 0 or 1 works also less than or equal operator works
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)<=24
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=0
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=1
greater or equal comparison doesn't work
doesn't work
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)>=24
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)=2
select TAG3 from ob_release_instruction i WHERE CAST(i.tag3 as NUMBER)>2
any number beyond 1 doesn't work
Error :ORA-01722: invalid number
01722. 00000 - "invalid number"
*Cause:
*Action:
Not able to understand the logic of comparing the number with
same is tried with TO_NUMBER as well
works good
select I.* from ob_release_instruction I where to_number(i.tag3) > 0
Not working ( changed the value to more than 0)
select I.* from ob_release_instruction I where to_number(i.tag3) > to_number('24')
Not working
select I.* from ob_release_instruction I where to_number(i.tag3) > 24
Above two query is not working throwing below error
ORA-01722: invalid number
01722. 00000 - "invalid number"
*Cause:
*Action:

Complaint filed with FCC

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