Concurrency Issue with V2 -- Anyone seen this yet - What's ThreadGuard???

Hi,
We've been using V1 of C4E for some time without major issue. Recently we were forced to upgrade to V2. We're using C4E, Tomcat and jdk5. The exception is occuring in our Production environment where we have multiple users making report requests.
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We run the Crystal engine in Tomcat and point the engine to .rpt templates to render the reports. This worked well with V1, with a few POJO issues when trying to refresh updates. V2 has "cured" the POJO issues, but now we seem to be having problems with how the crystal engine services, or fails to service report requests. Do we need to control threading on our side?? This makes no sense; the engine should handle threading, but queue the requests, not drop them on the floor....
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Here's the output from the applogs:
<code>
22 Jun 2009 10:06:37.780 [http-443-Processor15] ERROR com.surplus.lines.reports.adapters.CrystalAdapter (165) - CrystalAdapter.generateReport() encountered exception writing out report.
com.crystaldecisions.reports.common.ConcurrentAccessException: active-thread: http-443-Processor25; calling-thread: http-443-Processor15
active-thread call stack:
     ~sun.font.FileFont.getGlyphAdvance(Native Method)......
     ~com.crystaldecisions.reports.exporters.format.page.pdf.fontembedding.FontEmbeddingSession.a(Unknown Source)
     ~com.crystaldecisions.reports.exporters.format.page.pdf.pdflib.r.a(Unknown Source)
     ~com.crystaldecisions.reports.exporters.format.page.pdf.pdflib.PdfDocumentManager.if(Unknown Source)
     ~com.crystaldecisions.reports.exporters.format.page.pdf.dom.PdfAdvancedDocumentModeller.do(Unknown Source)
     ~com.crystaldecisions.reports.exporters.page.pdf.AdobePDFExporter.finalizeExportJob(Unknown Source)
     ~com.crystaldecisions.reports.formatter.export2.ExportSupervisorEx.if(Unknown Source)
     ~com.crystaldecisions.reports.formatter.export2.ExportSupervisorEx.a(Unknown Source)
     ~com.businessobjects.reports.sdk.requesthandler.ReportViewingRequestHandler.a(Unknown Source)
     ~com.businessobjects.reports.sdk.requesthandler.ReportViewingRequestHandler.int(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(Unknown Source)
     ~com.crystaldecisions.reports.common.ThreadGuard.syncExecute(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter.for(Unknown Source)
     ~com.businessobjects.reports.sdk.JRCCommunicationAdapter.int(Unknown Source)
     ~org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:162)
     ~org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:107)
     ~org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
     ~org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:209)
     ~$Proxy6.runReport(Unknown Source)
     ~org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:203)
     ~org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:162)
     ~org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:107)
     ~org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
     ~org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:209)
     ~$Proxy8.runReport(Unknown Source)
~com.surplus.lines.web.controllers.ViewReportController.handleRequestInternal(ViewReportController.java:104)
     ~org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
     ~org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:45)
     ~org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:806)
     ~org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:736)
     ~org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:396)
     ~org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:350)
     ~org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
     ~org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
     ~org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
     ~org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
     ~java.lang.Thread.run(Thread.java:595)
     at com.crystaldecisions.reports.common.ThreadGuard.int(Unknown Source)
     at com.crystaldecisions.reports.common.ThreadGuard.if(Unknown Source)
     at com.surplus.lines.reports.adapters.CrystalAdapter.generateReport(CrystalAdapter.java:143)
     at com.surplus.lines.reports.adapters.ReportRouterImpl.runAdapter(ReportRouterImpl.java:95)
     at com.surplus.lines.reports.PolicyDetailsRpt.generateReportDocuments(PolicyDetailsRpt.java:440)
     at com.surplus.lines.reports.PolicyDetailsRpt.runReport(PolicyDetailsRpt.java:406)
     at com.surplus.lines.service.ReportingImpl.runReport(ReportingImpl.java:66)
     at sun.reflect.GeneratedMethodAccessor441.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:203)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:162)
     at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:107)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:209)
     at $Proxy6.runReport(Unknown Source)
     at com.surplus.lines.service.SurplusLinesImpl.runReport(SurplusLinesImpl.java:3074)
     at sun.reflect.GeneratedMethodAccessor440.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:203)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:162)
     at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:107)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:209)
     at $Proxy8.runReport(Unknown Source)
     at com.surplus.lines.web.helpers.ReportHelper.runReport(ReportHelper.java:227)
     at com.surplus.lines.web.helpers.ReportHelper.runPolicyDetailsReport(ReportHelper.java:358)
     at com.surplus.lines.web.controllers.ViewReportController.handleRequestInternal(ViewReportController.java:104)
     at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
     at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:45)
     at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:806)
     at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:736)
     at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:396)
     at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:350)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
     at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
     at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
     at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
     at java.lang.Thread.run(Thread.java:595)
22 Jun 2009 10:06:37.780 [http-443-Processor15] ERROR com.surplus.lines.reports.adapters.ReportRouterImpl (103) - Problem trying to write to File system.
</code>
Edited by: peter adelmann on Jun 22, 2009 6:09 PM

Ted,
Here's another silly question. Based on your engineering Dept. we received a listing of jar files that represent the V2 runtime engine; I think. In looking at the listing of jar files, certain external jars are no longer included; for example: xml-apis.jar, xercesImpl.jar, rpoifs.jar, serialization.jar.
Are these jars no longer needed by the Crystal V2 runtime engine? If they are, has someone published other's which are required as well?
According to the runtime zip
webreporting-jsf.jar
webreporting.jar
jrcerom.jar
icu4j.jar
XMLConnector.jar
QueryBuilder.jar
DatabaseConnectors.jar
xpp3.jar
pfjgraphics.jar
logging.jar
log4j.jar
keycodeDecoder.jar
JDBInterface.jar
jai_imageio.jar
cvom.jar
commons-logging.jar
commons-lang-2.1.jar
commons-configuration-1.2.jar
commons-collections-3.1.jar
com.azalea.ufl.barcode.1.0.jar
CrystalReportsRuntime.jar
CrystalCommon2.jar
are the only jars required to create the engine....
Thanks

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SecureMac has introduced a free Trojan Detection Tool for Mac OS X. It's available here:
http://macscan.securemac.com/
The DNSChanger Removal Tool detects and removes spyware targeting Mac OS X. Called DNSChanger Trojan and also known as OSX.RSPlug.A Trojan Horse, the software attacks users attempting to play a fake video file.
Upon attempting to play the video, the victim receives the following message:
“Quicktime Player is unable to play movie file. Please click here to download new version of codec.”
Upon running the installer, the user's DNS records are modified, redirecting incoming internet traffic through the attacker's servers, where it can be hijacked and injected with malicious websites and pornographic advertisements. The trojan also installs a watchdog process that ensures the victim's DNS records stay modified on a minute-by-minute basis.
SecureMac's DNSChanger Removal Tool allows users to check to see if the trojan has been installed on their computer; if it has, the software helps to identify and remove the offending file. After a system reboot, the users' DNS records will be repaired.
There may be other ways of guarding against Trojans, viruses and general malware affecting the Mac. A white paper has recently been published on the subject by SubRosaSoft, available here:
http://www.macforensicslab.com/ProductsAndServices/index.php?mainpage=document_general_info&cPath=11&productsid=174
Also, beware of MacSweeper:
MacSweeper is malware that misleads users by exaggerating reports about spyware, adware or viruses on their computer. It is the first known "rogue" application for the Mac OS X operating system. The software was discovered by F-Secure, a Finland based computer security software company on January 17, 2008
http://en.wikipedia.org/wiki/MacSweeper
On June 23, 2008 this news reached Mac users:
http://www.theregister.co.uk/2008/06/23/mac_trojan/
More information on Mac security can be fund here:
http://macscan.securemac.com/
More on Trojans on the Mac here:
http://www.technewsworld.com/story/63574.html?welcome=1214487119
The latest news on the subject, from July 25, 2008, is:
Attack code that exploits flaws in the net's addressing system are starting to circulate online, say security experts.
The code could be a boon to phishing gangs who redirect web users to fake bank sites and steal login details.
In light of the news net firms are being urged to apply a fix for the loop-hole before attacks by hi-tech criminals become widespread.
Net security groups say there is anecdotal evidence that small scale attacks are already happening.
Further details here: http://news.bbc.co.uk/2/hi/technology/7525206.stm
You should also read what a major contributor called tacit has to say here:
http://tacit.livejournal.com/238112.html

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT4637 My Pages has frozen up whilst importing a Word file into Pages. I can no longer use this software. has anyone seen this ibefore. Thanks, Ken

My iPages has frozen up whilst importing a Word file into iPages. I can no longer use this software. has anyone seen this before. Thanks, Ken

Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

A particular network user can't login to a mac in a classrom but other network users can. Then the network user can login to other identical macs in same classroom. Anyone seen this before?

A particular network user can't login to a mac in a classrom but other network users can. Then the network user can login to other identical macs in same classroom. Anyone seen this before? It has happen twice. Two different teachers in two different classrooms entering the correct user name and passwords and computer won't allow them to login. Then they try in different computers in same classroom and have no problem login.

Yes. I can login with a test user. And any other network user can login as well to this particular mac. Actually the mac has bootcamp and boots into either mac or windows. The same user entering the same login username and password can login into the windows side, but not the mac side.
I had this same issue last semester in another classroom, another mac and a different teacher. This summer I reformatted and imaged that mac and I asked that teacher to login today to that reimagened mac and she had no problem today doing so.

Concurrency Issue with V2 -- Anyone seen this yet - What's ThreadGuard???

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