Configure Sign-In Unity 7.0(2)

I am looking for a way to configure the Sign-In function. I am having an issue where people are being directed there and if they don't respond properly (or at all) the calls are being forwarded to an unattended mailbox. My question is where do I go to conifgure the Sign-In function so that I can stop this behavior?

Hi Josh,
Depending on how the calls are coming into UC (forwarded, or direct) you'll want to take a look at the Call Routing rules and see where the calls are being sent. If you're unable to determine where the call is being routed to, use either RTMT or download the remote port monitor tool from ciscounitytools.com (there is a couple configuration settings you need to perform in the help file for the tool to work) and you can see what call handler/greeting is being played and then go to that object and configure the after greeting actions for it.
Hope that helps,
Brad

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SNMP Configuration for Cisco Unity

Dear All,
Can you please tell me how i can configure SNMP on my Cisco Unity.
Please help me.
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Malik.

Dear All,
Can you please tell me how i can configure SNMP on my Cisco Unity.
Please help me.
Regards,
Malik.

How to configure AutoAtendant on Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
To do this I saw in the forum that I have to configure:
- a CTI Route Point with a DN on CallManager.
- To do a "forward all" on CTI Route Point to the VoiceMail
- On CUC to Add a new System Call Handler and to assign the same DN than the CTI Route Point
- to go to the Call Handler and to change the default message via My Personal Recording.
it would be well?
would I also have to create a end user on CUCM with Associated Device the CTI Route Point to see this DN as User with Voice Mail on CUC?
I would like that the AutoAttendat after Greeting to transfer the call to the DN which is the Pilot of Attendant Console. This action I don´t know how to do it.
I'm confused because I see on Call Handler a field called "After Greeting" with some settings (Call Action, Call Handler, Directory Handler, Conversation, User with Mailbox) but I don´t see any parameter where I can configure the DN to transfer the call.
I also the field called "Call Transfer Rules" but I am confused.
Another thing, could I to configure the CUC for the Auto Attendant works in one way some days (office hours) and out office hours and holidays works in other way?
It is possible to do on CUC to upload "Recorded Prompts" as UCCX Express to configure them as Greetings or I have to record My Personal Recordings with a Phone?
Can you help me, please?
Thank you very much

Hi,
I continued doing tests but I don´t get that the call is transfered to the Attendant Console Pilot after Greeting.
Sometimes I think that the Unity doesn´t know how to get to Atendant Console Pilot Point.
I read in the forums that I need to configure a call system transfer, by default transfer numbers that are recognized are only elements from CUC and to dial any other number which is not configured on CUC you need a call system transfer.
I also that I need a caller input or a routing rule to reach a call system transfer.
But in my case I want that after greeting the external call (DID) goes to Attendant Console Pilot without dialing any key, ie the outside caller call and he gets the greeting and after is redirected to the Attendant Console Pilot. Therefore I think I don´t need to configure any "caller input".
I did some tests with routing rule but I had not any luck. Could be due to the Unity Connection doesn´t know to get the Attendant Console Pilot.
Remember that I did the integration between CUCM and CUC via trunk SIP. How the Unity Connection knows that to get the Attendant Console Pilot it has to go to the CallManager (via SIP)?
I am confused.
Can you tell me how can I do this?
Regards

How to configure AA on Unity ?

How to configure Auto Attendant on Unity ?For example ,outsider caller dial AA number ,it answer the opening greeting ,then you can transfer to reception with pressing 0 or transfer to extension with pressing number.I do it as following ,but I think something is wrong ,help me .
1 add a CTI router point associated with a AA number on CCM and create it's voice mail on unity .And forward all to voice mail.
2 on Opening Greeting Call handler, set personal opening greeting ,no transfer incoming calls(send directly to handler'greeting). the other configuration of call handler is default
3 on operator Call handler ,transfer the incoming call to an extension ,for example reception extension.the other configuration of call handler is default.
But now ,I find when I dial AA number from outside ,I can hear the opening greeting and press 0 to trensfer reception ,but if presss extension number ,I hear the busy tone .Why ?

This can be done by configuring call handler(s). For the Call Handler you can set the 'Active Schedule' which let you activate the different greeting depending on the time. For your human attendant, you can configure CFNA/CFB to the Unity attendant extension. For more information please check the Unity Administration guide (section Call Handler)
Try:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag31/index.htm

I changed the parameter -alias author when i want to Configure signing for tablet applications

hello,
i thought i should replace -alias author by -alias myname in the blackberry-keytool command, so i'm registered with this wrong command and now i can't sign my apps and even i can't do the correct registration again cause it displays "client already registred", how can i fix this
thanx

Hi haresbadr,
Two things:
1 - You'll get a better response in the developer forum at http://supportforums.blackberry.com/t5/Tablet-OS-SDK-for-Adobe-AIR/bd-p/tablet
2 - You might need to delete the signing key data store on your computer. Which OS are you running?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

Thunderbird stops being able to use a configured signing certificate after a period of time

OS: Windows 8.1 64-bit
Software: Thunderbird 31.4.0
Smart card software: ActivClient 6.2.0.196
PKI card: DoD CAC
My issue is that in Account Settings -> Security, I have my Government Signature Certificate set to sign e-mail. When I first start up Thunderbird and insert my CAC, I'm able to send signed e-mail without a problem. However, after some amount of time, I'll try to send an e-mail and get the following error:
"Sending of message failed.
You specified that this message should be digitally signed, but the application either failed to find the signing certificate specified in your Mail & Newsgroup Account Settings, or the certificate has expired."
My CAC is still inserted and usable in other programs in Windows. When I check the Security settings, the correct certificate is still selected for signing. Though if I try Select the signing certificate again, I get the error: "Certificate Manager can't locate a valid certificate that can be used to digitally sign your messages."
When I view Security Devices, the CAC reader is still listed.
The only thing that seems to get it to work again is some trial-and-error with reinserting the CAC, clearing the certificates, and hitting Log Out for the CAC reader. If all else fails, just restarting Thunderbird entirely will do it.

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How do you search through configured Alternate Extensions to correct error message : The phone number or extension has already been assigned to some other object.

When configuring a new Unity Voicemail Account I receive this message : The phone number or extension has already been assigned to some other object. I understand that this means that the 10 digit number I am trying to configure as the alternate extension for this user is already configured for another object with Unity.
I need to search by the 10 digit number and determine where it is configured so I can change it and map to the correct end user.
I have attempted to to search Users via DTMF Access ID using the 10 digit number with nothing being returned via that search.
How do I Search all of the copnfigured Alternate Extensions within our Unity Server?

A subscriber info dump is likely the fastest way. If you're curious regarding other methods, you can also use the Data Link Explorer (CUDLE) tool which is in the Cisco Unity Tools Depot. All extensions for all objects are referenced in the "DTMFAccessId" table. The View menu has a Query Builder which you can use to compile a SQL query that searches for a digit string. It's best to search for both the 10 digit string as well as an abbreviated string as Unity sees them essentially the same and they are usually should be associated with a single subscriber. Once you find a match, you can use the "ParentObjectId" value associated with the DTMF access ID to look for a matching owner in the "GlobalSubscriber" table. The ParentObjectId should match the SubscriberObjectId for a subscriber (assuming the DTMF access ID is assigned to a subscriber). This is the same thing as looking at SQL; however, you are not directly accessing the DB so this is generally considered the safest way to browse and get a feel for where things are.
Hailey

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Problems with subscriber search between unity servers in a dialing domain

I have two Unity 8 Active/Passive clusters in the following configuration Site A    Unity Cluster A    Exchange Server A Site B   Unity Cluster B   Exchange Server B The Exchange servers are on the same Active Directory Domain and in the same MS Exchange OrganizationThe unity clusters are on the same domain as the Exchange Servers and are connected to the same Cisco Call manager 7 system. The unity clusters are in a Dilaling Domain that should allow them to share subscriber information. Everything seems to be configured correctly but for some reason when I do search for all subscribers on Cluster A i can't see the subscribers on Cluster B and vise versa. As a result the auto attendant on cluster A can't transfer calls to subscribers on cluster B. I've gone over every document I can find and no matter what i do i can't seem to solve the problem. Can anyone point me in the right direction to solve this problem. Any help would be greatly appreciated.

Hi Gyasi,
Firstly, please ensure you go through every step of the Cisco.com document on "Digital Networking" for Unity 8.0.   There are various different things that need to be configured; such as ensuring each of the Primary Unity servers, for each location, have had each of their Primary Location set to use the same Dialing Domain.
Does the GlobalSubscriber table, in SQL, include all of the users from the other cluster?   This will at least indicate whether or not Unity has been successful in synch'ing back all users from it's local Active Directory Domain Controller (DC).   If the DC's weren't communicating correctly, then this type of issue could easily occur.
Kind regards,
Craig

SIP CUBE - unable dial extension from Unity CH

Hello,
I have stumbled on an issue. We have a site running SIP services and I have a 2911 Cisco router running CUBE. There is a DID on the SIP service that points to a Unity Call Handler. When I hit the greeting for that Unity Call Handler and then dial an extension (option if you know your parties extension...) the phone call will either drop or at times, ring the extension but if not picked... will drop when the call should go that users voicemail greetings. I translated a spare DID on our PRI to point to the same Call Handler and found this was not an issue. I then checked our other SIP sites and found those have the same problem.
Running CM 8.5
Unity Connections 8.5
Any idea's?? SIP CUBE is new to me so I may be missing something in the config??

That's working as designed, Unity won't recognize any DN which is not already configured on some Unity element.
If you need to reach non-unity DNs send callers to a caller system transfer.
This question has been asked plenty of times before, please search CSC for answers.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Null reference exception using Microsoft.Unity on DisposeOfChildContainer()

I am working on mvc application which also has webapi. Application is throwing System.NullReference Exception in production.
(MVC 5, WebApi 2.0, .Net 4.5, Unity 3.0)
Error message
System.NullReferenceException: Object reference not set to an instance of an object.
Stack trace
at Unity.Mvc5.UnityDependencyResolver.DisposeOfChildContainer()
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
This is how the container is built and is called from Application_Start in global as UnityBootstrapper.Initialize(); -
public static class UnityBootstrapper
public static void Initialize()
var container = BuildUnityContainer();
DependencyResolver.SetResolver(new Unity.Mvc5.UnityDependencyResolver(container));
GlobalConfiguration.Configuration.DependencyResolver = new Unity.WebApi.UnityDependencyResolver(container);
ControllerBuilder.Current.SetControllerFactory(new UnityMvcControllerFactory(container));
private static IUnityContainer BuildUnityContainer()
var container = new UnityContainer();
// MVC/WebApi controller factories
container.RegisterInstance<IHttpControllerActivator>(new UnityApiControllerActivator(container,
new DefaultHttpControllerActivator()));
// NHibernate sessions
container.RegisterInstance<ISessionBuilder>(SessionBuilder.Instance);
container.RegisterType<IClientCodeRequestContext, ClientCodeRequestContext>(
new CurrentRequestContextLifetimeManager<IClientCodeRequestContext>());
container.RegisterType<IUnitOfWork, UnitOfWork>(
new CurrentRequestContextLifetimeManager<IUnitOfWork>(),
new InjectionConstructor(container.Resolve<ISessionBuilder>()));
container.RegisterType<IUnitOfWorkContext>(
new InjectionFactory(c => container.Resolve<IUnitOfWork>().CommonContext));
container.RegisterType<IUnitOfWorkClientContext>(
new InjectionFactory(
c => container.Resolve<IUnitOfWork>()[container.Resolve<IClientCodeRequestContext>().ClientCode]));
//Repositories
container.RegisterType<IUserRepository, UserRepository>();
//Business Logic
container.RegisterType<IMembershipPrincipalBusiness, MembershipPrincipalBusiness>();
// Other
container.RegisterType<IAuthenticationProvider, CoreMembershipProvider>();
return container;
In global.asax.cs-
protected void Application_PostAuthenticateRequest(object sender, EventArgs e)
var principalBusiness = DependencyResolver.Current.GetService<IMembershipPrincipalBusiness>();
The issue is in production only and is caught by newrelic.
Is the exception a bug in unity or something is missed in this implementation. I have been searching the issue since a week but could not get anything.

Hello,
For issues related with MVC, please post it to the MVC forum:http://forums.asp.net/1146.aspx, the current forum is used to discuss and ask questions about .NET Framework Base Classes (BCL) such as Collections,
I/O, Regigistry, Globalization, Reflection.
Regards.
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Unity 5 - VMO Question?

Hi quick question if I may please.
We have a fully unified unity 5, & CUCM 7.1 setup, mixed outlook 2000, 2002 clients with VMO 5.01.
The problem we are having - we use shared mailboxes (for messages) which are accessed by multiple users, the users have full permissions to the mailbox, the mailbox is configured as the unity subscriber.
When the outlook users try to access the shared mailbox voicemails through VMO - phone option, before VMO will play the message
they are asked to type the credentials (username, password, domain) of the domain/unity subscriber account.
The reason I think this is happening is because the outlook users are also not unity subscribers?
Is there any way around this at all?
Thankyou all
Rich

You can go into Exchange I believe and grant full permissions to the "shared" mailbox they are accessing with VMO to see if that works, but I think VMO was only designed to be associated to one account. This is why are you seeing the prompt come up to log in again when they click on the shared mailbox.
you can also check this link out:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080874bf6.shtml

2 Unity nodes in High availability... is this possible?

Hi,
I have two Unity express nodes running the same version, is it possible to have them in high availability so that if one dies the other will take over?
Thanks,
BR

Hi Brent,
Most possible my friend
About a Cisco Unity Connection Cluster
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html
Task List for Installing a Cisco Unity Connection 7.x System with a Connection Cluster Configured
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/installation/guide/7xcucig010.html#wp1150289
Configuring a Cisco Unity Connection Cluster
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag005.html
Configuring a Subsequent Node
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/installation/guide/7xcucig020.html#wp461506
Active Active Redundancy - Check out the Power point slides and Video
http://www.ciscounitytools.com/TOI_CUC701.htm
Cheers!
Rob

Unity Connection MWI Issues ver 8.6.2ES25

Hi Folks
Can I just run this past you all please.
Have just upgraded from unity 7 to connection 8.6.
We have a hunt pilot number of 4136 with 4 hunt list member numbers in the hunt (1930, 1931, 1932 and 1933)
4136 is configured as the unity connection number against the user which is working fine.
however, the line members have been added as additonal mwi devices and are not working (see attached)
any ideas please.

Hi there,
Did you try a re-sync?
Synchronizing MWIs
We recommend resynchronizing MWIs for the system in the following circumstances:
•After a server is restored by using the Disaster Recovery System.
•After upgrading a system.
•After a WAN outage in a system that has distributed voice messaging through Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco Unified Communications Manager Express routers in SRST mode.
Do the following procedure.
To Synchronize MWIs for a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.
Step 3 On the Phone System Basics page, under Message Waiting Indicators, select Run.
Note that synchronizing MWIs for the phone system may affect system performance. We recommend that you do this task when phone traffic is light
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

How to add Unity connection Subscriber to Unity connection Publisher

I have configured 1 of my Unity Connection 8.5.1 server as Publisher and i have applied all the license on that server.
After doing so, I am trying to configure the second server as Subscriber but in the Initial configuration where it asks whether this server is a first node or not?
I picked no and i have entered all the first node information and click on to proceed.
It comes back with the attached error?
Any ideas what could be the issue?
Thank you all

Hi Karamalomari,
Did you start with an earlier 8.0 version when building the Pub and then
upgrade/patch to 8.5 during the install? If so you may be hitting this bug;
CSCtn61453            Bug Details
Applying 8.5.1 software as patch results in corrupted CUC installation.
Symptom:
After fresh installation of 8.5.1 software, we can notice several problem symptoms.
- Connection services and Connection DB does not start
- System cannot be accessed via web page
- Informix error messages for certain CLI commandsExample :- show cuc cluster statuscom.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.
Command failed
Conditions:
It is observed during fresh installation of Unity Connection product when installation was
started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.
Workaround:This issue will be resolved in 8.5(1)su2 and Unity Connection 8.6 and later. So applying those versions of software as a patch during setup process will not encounter this problem.If you are installing affected version, first, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1su1 as a separate process.
Status
Fixed
Severity
2 - severe
Last Modified
In Last 3 Days
Product
Cisco Unity Connection
Technology
1st Found-In
8.5(1)ES1
Fixed-In
8.6(0.89)
8.5(1.0)ES42
If not, did you follow these steps? Specifically the NTP config on the Pub and adding the
Sub to the Pub as the first step
Configuring the Subscriber Server in a Cisco Unity Connection Cluster
To configure the subscriber server in the cluster, follow these steps.
Caution You must configure the subscriber server on the publisher server by using Cisco Unity Connection Administration before you install the subscriber server. See the "Configuring a Cisco Unity Connection 8.x Cluster" chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cluster_administration/guide/8xcuccagx.html.
Procedure
Step 1 If you configured Network Time Protocol on the publisher server, ensure that it is synchronized with an NTP server before you install the subscriber server. From the Command Line Interface on the publisher server, enter utils ntp status. Ensure that the output indicates that the server is synchronized with an NTP server.
Note If the publisher server is not synchronized with an NTP server, installation of the subscriber server will fail.
Note When you are installing Cisco Unity Connection on a virtual machine, you must specify an external NTP server.
Step 2 On the First Node Configuration window, read the Warning and make sure you have correctly configured the publisher server. To continue with the installation of the subscriber server, click OK.
The Network Connectivity Test Configuration window displays.
Step 3 During installation of a subscriber server, the system checks to ensure that the subscriber server can connect to the publisher server.
•To pause the installation after the system successfully verifies network connectivity, choose Yes.
•To continue the installation with a pause, choose No.
The First Node Access Configuration window displays.
Step 4 Enter the connectivity information for the publisher server and choose OK.
The system checks for network connectivity.
If you chose to pause the system after the system successfully verifies network connectivity, the Successful Connection to First Node window displays. Choose Continue.
Note If the network connectivity test fails, the system always stops and allows you to go back and reenter the parameter information.
The SMTP Host Configuration window displays.
Step 5 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note To use certain operating system features, you must configure an SMTP server; however, you can also configure an SMTP server later by using the operating system GUI or the command line interface.
The Platform Configuration Confirmation window displays.
Step 6 To start installing the software, choose OK, or, if you want to change the configuration, choose Back.
Step 7 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 8 Complete the post-installation tasks that are listed in the "Version 8.x Post-Installation Tasks" section.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html#wp613327
Cheers!
Rob

Configure Sign-In Unity 7.0(2)

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