Connect Add-in Big Problem

Hi everybody,
I am trying the acrobat connect product. Some days ago I installed the acrobat connect add-in to share my screen and everything where ok. From today for some reasons (I don not why) I can not share my screen because acrobat connect platform can not recognise the add-in and it force me to download and install it. But while add-in downloaded it appears an error message "A download error occured try to download again" and the same happen again and again. I searched adobe forums but I did not find an unambiguous answer...
Adobe is a big and a brand name company....but I am deeply disappointed...I and my team where thinking to buy this product to apply it as an e-learning system in my educational company...If we will have these unexpected problems in a productive enviroment then sorry but this solution doesn't seem reliable and professional...
And the problem still occurre...

hi BragCraig,
i opened a case last saturday for the exact same problem (#0202189629) and i got no reply still. i tried to call the 800 support line. i was being put on hold or transferred for the last 4 hours.
here's the problem. i've tested the add-in problem with win XP, vista, vista 64bit, and with chrome, IE, firefox. all come back withe the same problem: error-retry. just like the same problem as this customer has.
i have tried manually downloaded and installed the add-in, but Connect would not recognize it. i have gone to control panel and delete/uninstall add-in, and other adobe plug-ins, same problem still come back.
i run an education facility that offers online lessons. i had to cancel last saturday's lesson because of this problem. and by wednesday night (now) i still haven't got any reply from adobe.
will seriously look for other alternatives.
by the way - one thing all customer services kept asking me: the serial number of the product. this is an online subscription right?! why everyone keep asking me for a serial number? even the Connect tech support refuse to talk to me cuz i dont have a serial number. i called customer service, no one knew where to find me that serial number. what's the deal?
dennis - very angry from canada.

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Fault Module Timestamp: 49f76aef
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Temp Work around;
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Comments (0)
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While trying to make a recording offline you run into an error message;
Adobe Acrobat Connect Add-in 9.3 r52 has encountered a problem and needs to close
(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.
Reason
There seems to be a bug in the 9.3.32.0 Add-in causing it to crash. This will be fixed shortly. Only current work around is to install an older Connect Add-In (9.1.299)
1) Uninstall current Connect Add-in from Add/Remove Programs
2) Install this add-in from here;
ftp://breezeext:[email protected]/patches/Addin9.1.299.zip
Solution
Go to Add/Remove programs and uninstall the current Connect Add-in. Once completed you need to download Connect Add-in Version 9.1.299

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jezstatham
Visitor
Posts: 3
Registered: ‎14-04-2013
Re: just joined bt and have a real big problem!!!!
on ‎14-04-2013 22h57
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I've learnt that addin is only related to the function of sharing screen ,not camera.
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Why is it happened?
Actually sharing webcam worked at the first few days, but suddenly the problem is taking place.
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