Connecting with the printer

I can't send documents to my printer to print because my laptop says that the printer is 'offline'. However when I check the connection on the printer itself it says that it's connected to wifi. But my laptop still can't send documents to the printer. (HP Officejet Pro 8500A Plus). How can I solve this?

Hi sophie96,
Welcome to the HP Support forums. I gather that when trying to print to your Officejet Pro 8500A Plus printer that you are getting an error message indicating that the printer is offline.
I have included the Print Jobs are Stuck in the Print Queue document. Each operating system has its own section. Please click on your operating system and follow the steps to get the printer back online.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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http://support.apple.com/kb/ht4356
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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Hello PRASHANT P CHAUHAN,
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https://technet.microsoft.com/en-us/library/cc737478(v=ws.10).aspx
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Disk Utility has Lost Connection with the Disk Managment Tool

Hi,
For starters, this problem is not associated with the thread that Brian Z. has posted at the top of this forum. Having said that, here's my problem:
I had installed Security Update 2006-003, and Quicktime 7.1. Permissions were repaired before and after each installation, and all went well.
Some hours later, I was experimenting with Apple Remote Desktop. I had activated ARD in the System Preferences>Sharing pane, and it provided me an IP address associated with ARD. I then turned on Airport, and ARD provided me with an IP address associated with that connection. However when I turned off my modem connection, System Preferences>Sharing hung, and had to be Force Quit.
Console Log follows:
===== Mon May 15 2006 ===== 21:09:09 America/Anchorage =====
2006-05-15 21:09:17.488 System Preferences[2732] Can't open input server /Library/InputManagers/Menu Extra Enabler.bundle
2006-05-15 21:09:28.224 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:308
2006-05-15 21:09:38.230 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
2006-05-15 21:09:48.415 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
Thinking a plist had become corrupted, I trashed the following:
com.apple.systempreferences.plist
com.apple.RemoteDesktop.plist
com.apple.Remotemanagement.plist
com.apple.sharing.firewall.plist.
System Preferences started out very slowly, but then all the panes except Sharing would work ok.
I booted from the install disk and performed a Disk Repair. There were no problems reported.
When I tried to run a Repair Permissions, after about 20 seconds I got the, "Disk Utility has lost connection with the disk management tool and can not continue. Please quit and relaunch Disk Utility."
I quit D.U. and the Installer, and was able to successfully run a Repair Permissions from the D.U. in my Utilities folder. It had no problems to report.
Continuting to troubleshoot the System Preferences problem, I then trashed the com.apple.preferencepanes.cache. This solved my System Preferences>Sharing problem.
However, I am still unable to perform a Repair Permissions after booting from my install disk (I get the subject message). Repairing permissions from the Disk Utility in my Utilies folder works fine.
Any thoughts out there on a logical way to troubleshoot where my problem is? Is there a way to get a console log when I'm running DU from the install disk, or a comparable source??
Thanks,
Bob

I found this crash log that was generated about the time I had problems with System Preferences hanging.
Thoughts?
Bob
Entitled "writeconfig.crash.log"
Host Name: Bobs-Big-Mac.local
Date/Time: 2006-05-15 21:08:17 -0800
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: writeconfig
Path: /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
Version: ??? (???)
PID: 2707
Thread: 0
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x90a8d2c0
Thread 0 Crashed:
0 com.apple.Foundation 0x90a8d2c0 _NSRaiseError + 0xf8
1 com.apple.Foundation 0x90a349d8 -[NSConnection sendInvocation:] + 0x6a4
2 com.apple.Foundation 0x90a2d8e0 -[NSObject(NSForwardInvocation) forward::] + 0x198
3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
4 writeconfig 0x0000baac 0x1000 + 0xaaac
5 writeconfig 0x0000ec84 0x1000 + 0xdc84
6 writeconfig 0x0000ad88 0x1000 + 0x9d88
7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
PPC Thread State:
srr0: 0x90a8d2c0 srr1: 0x0202f030 vrsave: 0x00000000
cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
r0: 0x00000000 r1: 0xbffff430 r2: 0xa0a204bc r3: 0xa0a34e20
r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
r28: 0xa0a30e7c r29: 0xa0a24ae0 r30: 0x003109a0 r31: 0x90a8d1d0
Binary Images Description:
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Connecting to the printer, driver problem

I'm trying to connect to the printer (hp business inkjet1100) that's connected to a computer running xp (pro sp3) from my laptop running vista (home prem 64x). That just seems confusing reading that so: (printer)>>>(xp/desktop)<<<(vista/laptop). I already have a network set up and can share file with no problems, so I thought it'd be easy to connect to this printer. I was wrong.
I try to connect to the printer by going to control pannel>printers>add printer>networked printer>printer's name after making it share on the xp computer (the name showed up on the vista computer so there's no problem there). Then vista tried to connect to the printer (bless it's heart) but had a problem (no suprise) it couldn't find a driver and wanted me to manually find the .inf file. No problem I'll just download the driver for the hp website, right? Wrong.
Apparently there are no drivers for my printer for windows vista, however there is a workaround. You can use the drivers for the 1000 series printer and basic functions should work (hopefully that includes printing). The problem is that the workaround tells me to manually set up the printer (port, driver, etc) and then reconnect the printer to the computer (the problem being the printer isn't connected to the computer in the first place).
Now I consider myself pretty good with computer and able fix most problems without help (and unfortunatlly end up helping plenty of the family with their problems), but this is just annoying. So I decide it's time to call in the experts (from india).
I choose the live chat becuase it always seems faster and I haven't yet had one that would play me music while I wait (some may consider this a positive thing). The problem is that I have to find my serial number and product number. I copy down the 2 easily labled numbers, but that isn't the right combonation. So I search for "finding product number" and I get a page just like what I search for (finally some luck). After clicking on printers I get to a page called "Finding Your Product Name." At this point I give up on the hp website and just write down every number on the back of the printer. Finaly the stars align and I get to start chatting with a person. A couple of auto messages pop up and then he asks me to confirm the information I just entered (if it was wrong how did I get into the live chat?) and then continues to inform me that my warrenty has expired and it'll be $25 for support. I ask him if there is any other type of support and he says that the most he can do (probono) is give me a link to a webpage on the hp site (I've been there believe it or not), I thank him for his time and move on. Hopefully the expired warrenty doesn't matter here (but if it does just ignore that part it was a total lie just to see if you'd really help a guy without a warrenty (to test if you were really good people or just .....))
Thanks in advance for your time
Additional details:
Laptop: AMD, Vista home prem 64bit
Desktop: Intel, XP Home Pro 32bit (x86)
This question was solved.
View Solution.

The following worked for me, even allowing me to manually select the driver
Alternative method 1. 1. Click on the Windows icon>>Start Search>>Type printers and press enter. 2. Click on 'Add Printer'. 3. Click on 'Add a local printer'. 4. Click on 'Create a new port:'. 5. Do not change the 'Type of port:'. By default it is selected as 'Local Port'. Let it remain the same. 6. Click on 'Next'. 7. In the small 'Port name:' window, type the following under 'Enter a port name:'
  NOTE: The names should be exactly the same. They are case sensitive.
  \\computer name\printer name
  For instance: If computer name is 'John' and printer name is 'HPprinter', you have to type the exact name with all the characters including spaces. Hence in this case it would be the following:
\\John\HPprinter
8. Click on OK. 9. Click on Next and complete the Wizard. (It will now install the printer and driver) I used the 7400 series driver for my 7550 but it works.10. Try to print a Windows test page and check the printer functionality. 1 Click on the Start icon on your Desktop.2.Select Control Panel.3.Double click on the Printer icon.4.Select and Right click on HP Photosmart 7550 Printer series icon.5.Click on Properties.6.In the Properties Windows click on Print Test Page Tab it will start printing a Windows Test Page
2

There is a problem communicating with the printer.

I have a Lexmark Interpret S405. I am using a MBP laptop with WiFi, running 10.5.8. I have a cabled (non-wifi) Linsys router. I am using an Airport Express.
I was finally able to get the WiFi light on the Lexmark to be static green after reinstalling the Lexmark WiFi setup and reconfiguring my Airport settings so that both the computer and printer see each other.
In fact, I even updated the driver from Lexmark's Web site last night and I watched the WiFi light on the printer blink green indicating that the installation of the driver update was being communicated to the printer.
However, when I print, it opens the print window and says first "Looking for S300-S400", then it says "Printer is now online". Then after about 10 seconds, I get this error: "There is a problem communicating with the printer. Make sure the printer is powered on and connected to the computer. Delete or hold the job and try again."
I've exhausted Lexmark's technical databases and couldn't find the answer here.
I've read that one possible solution was to delete all the printers from the "Print & Fax" system preferences window and re-add. That didn't work.
Lexmark says for: The printer communicating on a network; however, the printer is not responsive. Possible causes could be:
1. Your printer is associated with a network, router, or access point, but it is not your network.
2. A software process is blocked by a system security firewall preventing network communication.
3. You are logged into Virtual Private Network (VPN).
4. You are connected to a network but have decided to switch to a USB connection.
I don't have a VPN and have removed the USB cable, then restarted both printer and computer, and deleted printers in Sys Prefs, restarted, and still no solution.
I can print directly via USB cable, but want to print wirelessly.
Lexmark also says to enter my PIN (which I have pulled out from the print menu screen on the printer) in the System. That tells me a lot...
Network settings on the print window on the printer also tell me Signal strength is 5 (excellent) and that I am on the network my airport is on.
Message was edited by: Macman17

I bet this is too late but...
Are you trying to print through the airport express wirelessly or the built in wireless of the lexmark? If you want to use the airport express, there is no need to mess with the wireless printing on the lexmark at all. The airport express will be easy to set up, all the wireless setups through the printers are a pain.

6500 E710 unable to communicate with the printer

I have an HP Officejet 6500A Plus E710n-z. It has in the past but it no longer connects (through wireless) to my computer (Apple OSX 10.8.4). It has become intermittent over the last month, and then did not respond at all. I had a growing list of items to print.
I have followed each of the steps on - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=au&dlc=en&lang=en&lc=en&product=408... .
Wifi to each is not a problem.
The printer has been disconnected (deleted) as the computer printer. I have been able to add back in the 'scanner' part of the printer, but cannot add in the printer - it has the message 'unable to communicate with the printer'.
What do I do next?
This question was solved.
View Solution.

I would recommend that you do a hard reset on the printer. To do that, use the following steps.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that and let me know if it helps!
Best of luck,
Kyle
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HP Device Toolbox software Error Unable to connect to the printer

Hi guys,
I'm currently in bit of a nightmare with my HP Laserjet 100 color MFP M175nw.
Basically I have upgraded to a new wireless router and since doing this my HP Laser Jet refuses to work / connect to the wireless network.
I have literally tried just about evey thing I can to get it to work, thoroughly through the manual, uninstalled and reinstalled the software about 12 times, tried firewalls on and off, tried security on the router on and off, tried WPS mode, tried manually entering in the IP address into the printer all without luck. You can see my dedicated thread here
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-LaserJet-Pro-100-color-MFP-M175nw-un...
So currently I have the printer connect to the computer via USB and it works, so I decided to try using the HP Device toolbox software to see if it would give me any more options to try and when I run this software I get
Error: Unable to connect to the printer, make sure your printer is properly connected and powered on and then try to open the HP device toolbox again. Arg!!!
My new router is a Billion 7800DXL, my old router which worked in wireless mode was also a Billion 7300g.
Any help would be great really stuck here

Hello tf22raptor.
I see that you're now experiencing an issue getting the Device Tool box to run. I will try and assist with this.
After reviewing this post and the other thread, I have a few things you can try.
1) Run MS Fix it utility to uninstall the software: Fix problems that programs cannot be installed or uninstalled.
(This is to make sure the software is completely removed and conflicts in the registry get resolved)
2)Msconfig: press windows key and R on the keyboard> in run box type "msconfig"> on window select "services tab"> check box next to "hide all MS services> press disable all> go to "startup" tab> press disable all> press apply and ok at the bottom> this should prompt a PC restart.
Please restart.
3) Re-install via USB
4) Try running the device toolbox now
5)If still having issues installing wireless, you may have to contact the router manufacture.
I hope this helps you out. Thanks for posting on the HP Forums.
I worked on behalf of HP.

Can't establish wireless connection between the printer and computer.

I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.

Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you.
I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
When you say; 'I reset the printer to factory settings', how where you trying to do this?
I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
"I've checked to make sure both computer and printer are on the same network." Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads
To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues. HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer. I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer Please let me know if any of these steps resolved your issue, or the details of what happened. I look forward to hearing from you, hopefully with good news! Thanks,

Connecting with the printer

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