Contacts not showing after clicking on dial button

Hi Everyone,
I am new to this forum, we are currenlty testing the new Blackberry Z10 to be used in our company.
I came across a problem that with a user with his contacts, we are using the Microsft Active Synch option with a traveler server. The contacts are all synching fine etc. Now the problem is that when clicking on the dial button I only see the standard sim card contacts. Somehow it does not show the contacts
When going to contacts they are all there. Also when I dial from those contacts the name does not come up it only shows the number in dial menu. Looks like a bug or a incorrect setting on the device.
Can someone reply to this
Thanks in advance!
Hesperus

Try rebooting the device by long pressing the lock button and selecting restart. That should mostly resolve the problem. The phone app at times takes time to show the contacts corresponding to the phone numbers.
Twitter: @ukmight
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