Contacts with Multiple Backup Assistant + Contacts Entries

I have read others with these same issues. Unfortunately, the responses they are getting have to do with having multiple contacts and joining those contacts. That is not the issue. The issue is that each contact has MULTIPLE Backup Assistant + Contact entries. Meaning, when you you start typing a name to send a text message to, it shows you multiple phone numbers for that person (only, they are all the same phone number). For example, if I start typing Zoe, it will show you contacts that match, it will have Zoe 555-555-5555 listed 6, 7, 8, or more times. But wait, that is the home number, how you keep scrolling them until you get to the mobile number which is also listed 6, 7, 8 or more times. When you go into you contacts and select Zoe, and then go to Edit, you see why - There are 6, 7, 8 or more Backup Assistant + Contacts entries!!! These duplicates are what we are wanting to know how to remove. My daughter has only one phone number, but when I click on the her picture in the favorite contacts widget, it shows 2 and they are both the same. Even the BAL #225 shows up EIGHT times!!!!! When you go online (to the Backup Assistant), they are all listed there too. HELP!!!!!!!

I have no prblem syncing multiple mobile numbers so I don't think it's a universal issue with iOS. The only difference I see is I am using CardDav instead of using the Exchange option. Have you tried it that way? You can urn off contacts in the Exchange account and add the CardDav account separately.

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Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Help with disabling Backup Assistant Plus

Upgraded to ICS last week. Now since there is no Charge Only option when plugging in to PC via USB, is there a way to keep Backup Assistant Plus from always opening the page?

I would recommend you use Google android services for you device. I have used Google in almost all of my phones and with never a problem. Backup assistant plus is not as stable or as easy to use as Google. Just set up a Google account if you don't have one already (and I'm sure you do) . Give it a try
Do a Google backup
1. Sign in to your Google's device, online account and go to settings.
2. Personal, Backup and reset, and select both Backup my data and Automatic restore.
3. Go to Settings, Personal, Accounts & Sync, and select your Google account.
4. Select all of the option boxes listed, to ensure that all available data is synced.
5. Though the specific procedure may slightly vary between Android devices, the process is generally the same.

TM v manual backup or synchronisation with Intego Backup Assistant?

TM is irritating +. It permits exclusion of folders/files you don't want to back up but not specification of folders/files you do want to back up. So, for example, it backs up Documents folder on Macintosh HD (not essential) but not Documents folder a couple of levels down in my users directory (essential). Why not?
Can someone give me a good reason for using it? It appears to me that my best option is to stick with my tried and trusted manual back up method (drag and drop) or maybe give Intego Backup Assistant, that came with my new (2nd) external HD, a go.

Anne Parry wrote:
It permits exclusion of folders/files you don't want to back up but not specification of folders/files you do want to back up. So, for example, it backs up Documents folder on Macintosh HD (not essential) but not Documents folder a couple of levels down in my users directory (essential). Why not?
It should back-up everything that's not excluded (aside from some system files, logs, trash, etc.).
What are you seeing that makes you think it isn't backing-up the documents in your home folder?
Click here to download the TimeTracker app. It shows most of the files saved by TM for each backup (excluding some hidden/system files, etc.).
Are you running File Vault? If so, that's a whole different thing. It's handled very differently.

TM with multiple backup drives.

Maybe this has been answered before, but I can't find it.
I have 2 external drives a 1.5TB and a 1.0TB drive I wish to use for TM. I have about 1.2TB to backup across to volumes: 1) the OS partition (and drive) - 500GB max and a data volume- 1.5TB max. Currently everything is 1.1 TB total.
If I use the 1TB external drive for TM it complains it isn't big enough (the 1.1TB backup size) So what I want to do is backup the OS dive to the 1TB external and the Data Volume to the 1.5TB external drive.
Does TM allow this?
If so I can't figure it out. I can't select items to exclude per drive selected to backup to...

Hi, and welcome to the forums.
Not exactly. TM backs up to only one "volume" at a time.
However, you might be able to put the two TM drives into a "Raid" set that is a single volume; for most purposes, including display on your desktop and/or Finder sidebar, the set will appear to be a single disk. TM would then back both "source" drives up to the single volume.
Start Disk Utility (in your Applications/Utilities folder). In it's Help, select +Using Raid Sets,+ then
+About Concatenated RAID sets+ and +Concatenated RAID.+ There's step-by-step instructions on how to make and deal with these.
Do note that the usual rule of thumb is that TM needs 2-3 times the space of the data it's backing-up, so while you may be able to get TM working, you still may not have enough space for it to work well. This depends mostly, of course, on how you use your Mac. If you frequently update lots of big files, TM may not be able to keep backups for very long. If you're a relatively-light user, your setup might be acceptable. It is, of course, a trade-off between space and depth of backups.
Let me recommend that for your first backup, you exclude the external disk (via TM's Preferences > Options). Even that will be lengthy. Then remove the exclusion and be prepared for another long backup of everything on the external drive.

Backup Assistant with Samsung Fascinate

I have had issues with the backup assistant since I purchased the phone a year and a half ago, now that I need to switch phones I am hoping to resolve the issue first. My backup assistant worked fine on my previous phone, when I switched to fascinate it never synced it always says there is an authentication failure and when I try to manually backup it asks me to enter my pin which it says is incorrect or may have changed on the website. I can't even log in to backup assistant on my Verizon because it says backup assistant is not installed on my phone, how do I uninstall and reinstall backup assistant on my phone? Please help!!

I have that same phone with the very same issues that I was recently able to fix with the help of a Verizon employee at the wireless store. Call first to make sure they have the correct software and that it is working as not all stores have the capability. He hooked it up on his software which downloaded my contacts and not sure how but it's been working great after months w/o it.
Like you I am overdo for upgrade but relieved it's actually functioning. Phone tech dept should be able to tell you if BUA contacts are available and if they can't upload over the phone they can locate the closest store with the software. The lady I spoke with even called them to verify it was working. Hope it helps!

Backup Assistant question

Somehow, Backup Assistant has placed two entries of all my contacts onto my LG Octane basic phone.
Is there a way to "merge contacts", without hand-deleting all the duplicate entries?
Thanks!

DITTO, this happened to me 2 weeks ago. Ispent Saturday afternoon on the Back-up ***. website going through the 171 entries to delete the duplicates. Too bad we couldn't have a tech write a SQL script to 'delete duplicates'. NOt sure how this happened. I do have an SD micro card and 'maybe' when telling the memory WHERE to store, it got confused.
Not happy with the Backup Assistant storing of Address fields. Somehow, the STATE all defaulted to AK when I live in MASSACHUSETTS. Was this a new field in the file format unknown from the original upload last AUG'11???

Why is Verizon support for Backup Assistant so limited?

Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
https://community.verizonwireless.com/message/826595#826595
Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
SuzyQ CommunityLeader
SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
We hear your! I have posted several things about not being able to access the Get It Now catalog on some older devices. Before, there was no way to get your access back to the catalog. You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011. There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
Here's what you need to do to get your Get It Now access back on your older phone:
1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data. This will ensure other data is working.
2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
4) Explain your issue to them. If you are getting error 3332 when you bring up Get It Now, let them know.
5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
6) Enjoy having access to your Get It Now catalog again!
This is new information. Before, the only option was to get a different phone. I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks. Feel free to PM me or call customer service at 800-922-0204 for further information about this.
Good luck! And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before. Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
http://www.lg.com/us/support-mobile/lg-VX8300
Ideas, anyone?
This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

I noticed that you posted this a couple of months ago... I just activated an old VX8300 as well and am having the same error messages. Did you have any luck getting it figured out?
I agree with you as well. I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

My Backup Assistant hasn't been available to me online for almost a month...

2 weeks ago I was told that Verizon was having issues with BUA. I can't access my contacts online. I can't back up contacts. A 2nd phone on my Family Share plan can't either. Both phones tell me that I've entered an invalid PIN... but I know it's the correct one. Anyone else having the same issue or should I pursue it further with Verizon assuming it's just my account?

I do apologize for the problems you are experiencing with the backup assistance. I can understand how frustrating this can be. At this time the problems that you are experiencing is a known issue. Our technicians are working diligently to resolve the issue. There is no Estimated Time of Resolution at this time. As more information becomes available for a resolution, we will be sure to pass the information along.

Server busy on Backup Assistant Plus

Anyone know what is going on with the backup assistant? I have been trying to set it up but keep getting server busy notice. I need my wife's contacts from the assistant or she is going to kill me.

Hi DaveJ9166,
Sorry about the delay in our response. Hopefully your issue has already been resolved. If you are still having issues with your phone's backup assistant, please follow the bellow steps to resolve this issue.
1. Select Media Center (Get It Now).
2. Select Browse & Download.
3. Select Backup Assistant then press the soft key to choose Options.
4. Select Cancel Subscription.
5. Select Yes.
6. Exit out to the main screen.
7. Select Media Center (Get It Now).
8. Select Browse and Download.
9. Select Get New App.
10. Search for Backup Assistant and download.
11. Install Backup Assistant.
Please let us know if you need additional assistance.
Thanks,
NidiaA_VZW
Please follow us on Twitter @VZWSUPPORT

Backup Assistant - Pin Invalid

I am trying to access my Backup Assistant and when I enter the pin, it tells me invalid pin. When I hit the button to send to the phone, it is the same number that I was entering. Is there a glitch somewhere?

PaperClip wrote:
I am trying to access my Backup Assistant and when I enter the pin, it tells me invalid pin. When I hit the button to send to the phone, it is the same number that I was entering. Is there a glitch somewhere?
Hi. I understand you are having issues with your Backup Assistant Pin and I will certainly help you from here. Is your phone still working that have your contacts on it?
If so, delete the backup assistant application and reinstall it completely. Once you reinstall, it will ask you to put in the same pin number.
Please let me know if that works for you
Thanks!

How do I get Backup Assistant to work on a Samsung SCH-u640? I can change the PIN, but I can't back-up (always says I entered the wrong PIN). This locks up the phone and is ruining the battery life!

I can set a PIN for Backup Assistant.
When Backup Assistant tries to run, it locks up and asks for the PIN.
I enter the PIN, and it's rejected as incorrect.
If I get a PIN reminder, it matches the PIN I entered!
This is really bothersome -- I can't stop Backup Assistant from running, and it won't work properly.
The result is the phone locks up until I manually close out of Backup Assistant.
And the battery runs down pretty quickly.
Yecch!
Any ideas? Please advise. Thanks!

Yecch is right! I'm sorry to see there have been issue with the Backup Assistant PIN. Can you recall when this started happening? Was there a PIN or phone change that happened prior to this happening?
When you go to Media Center>Browse and Download>BackUp Assistant>Options do you see an option sot Upgrade Check? If there isn't an option for that, power the phone off/on and please try to access it again.
Lastly, you should try to reset the application by following the steps here http://vz.to/1AHpMIo.
Please let me know what happens.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Backup assistant on Samsung flipshot

On my Samsung flipshot (500 minutes family plan) I try to get to backup assistant by using:
--get it now-- then ---tools on the go-- and then --get new applications--
and receive message: "Unable to retrieve catalog, --#3332
Any suggestions would be appreciated.
Thanks

Hi mwagner2,
I apologize for the trouble you are having with downloading Backup Assistant. I want to ask you a few questions. Is this your first time attempting to download Backup Assistant? Do you have any blocks on your account? What type of coverage is displayed on the top left side of the display when you are trying to download the application?
In the meantime, remover your battery, wait 20 seconds before putting the battery back in and try to downloading the application again. I hope this information is helpful. Please let me know if you require further assistance.
Thank you for your involvement in our community forums,

Access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon

Log in to my Verizon account. Try to access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon web page to Manage Contacts.

It may be a situation where we all wait for things to clear up. The Verizon Cloud has been having issues for a very long time. Have you tried backing up contacts to your Gmail account, if you have one?

HT201269 how do I merge multiple duplicate contact entries with cell home and e-mail entries

how do I merge multiple duplicate contact entries with cell home and e-mail entries?

Try linking cards:
Open any contact you want to merge, tap on Edit and look at the bottom part of it. You'll find 'Link Cards' and from there you may select the contact you want to link with the one you're looking at. So if you have:
Contact 1: John A (job)
Contact 2: Business Name (who is also John A but you saved it as a different contact)
Contact 3: Something else that's also John A
You can link all three cards into one. If you choose to, you may unlink them at any time, just tap Edit and then the red circle. Your contacts won't be deleted, but they won't appear under the same ID anymore.

Contacts with Multiple Backup Assistant + Contacts Entries

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