Crack in X220 casing + poor support

Hi. After much saving up and research I bought a top-of-the-range x220 four months ago in the US ($1,200). A couple of days ago a crack (see picture) appeared in the casing on the right side. Now, I can state with absolute confidence that the laptop has never been misused, dropped, bumped, or anything like that. I also have a super-padded crumpler laptop bag for it when I take it anywhere.
I called Lenovo support here in the Netherlands and after struggling for a while to get them to respond to my emails, an agent told me over the phone that the crack was not covered by the warranty. I protested but to no avail.
Now, call me crazy, but - if Lenovo sells you a top of the range laptop with promises of "military" durability,; you treat it like a baby (seriously, they could just inspect the thing and see there's been no accidental damage); and the casing cracks - then, shouldn't they be apologising as well as repairing it under warranty? Instead you get a blank wall and the off-hand claim that you automagically damaged your laptop and have to shell out to have it repaired... Well, if you're like me, you'd be getting pretty hot under the collar.
ps: when you hold the laptop by the palmrest area the crack widens. It seems like that spot above the corner of the hard drive panel is simply too weak by design.

As soon as I saw the pic i had a pretty good idea what caused this.
Excessively tightened internal vertical screws. No doubt about it.

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Is there a good apple based alternative to the personal. finance software program "quicken for mac"? It is a poorly supported program.

Is there a good apple based alternative to the persona finance software program "quicken for mac"? It is a poorly supported program.

I switched from Quicken on a Windows computer to iBank on a Mac. It is a very good program, has very good free download connections to financial institutions (optional), and very good reports. The only negative is that it is just different enough from Quicken that there is a learning curve and the first month or two were frustrating -- but that is likely true of anything that you might change to. http://www.iggsoftware.com/ibank/

Shared IMAP Folder poorly supported in Mail.app

The following article describes the process of constructing a shared imap folder using courier-imap.
http://wiki.litux.org/ImapSharedFolders
Towards the end it explains how to configure your favourite mail client to access the shared folder. Unfortunatly this seems to be a weakness for Mail.app which has only very poor support.
----EXTRACT----
Apple Mail.app: this MUA doesn't support Folder Subscriptions, and don't support INBOX prefixes correctly (see first point). This restricts us to two options (with a third work-around): If you go to "Preferences, Advanced, IMAP path prefix" and set it to "INBOX", you'll have your folders in the right place, and not as sub-folders of INBOX, but you don't have access to "shared" folders anymore. If you remove it, you'll have access to everything but these everything will be sub-folders of INBOX, and will show in a very ugly way.
A third solution, or a ugly work-around, is to configure two accounts (You'll need different imap server names, so just add an DNS alias or point to your IMAP IP). One account will have IMAP Prefix as "INBOX" and the other one have "shared". This solution have a ugly result - you'll see your inbox messages twice in Mail.app Inbox. Just activate "View, Organise as Thread" and ignore it. Maybe Mail.app 2.0 will fix all these
----END EXTRACT ----
I am hoping that there is a better solution that the ones offered here.

Solved the issue, I had deleted messages unhidden.

Dead battery and very poor support

Hi,
I encountered the dead battery problem about 5 weeks ago on my MacBook. I tried everything but the battery was definately dead. So I went to my local Mac dealer (35 miles away) and he told me that the battery was really dead and he had to order a new one.
After waiting for nearly 4 weeks with a working battery, which is really annoying if you have to work mobile, I had to go on a business trip. During that trip I got a call, that the battery has arrived. Once I was back I went to the store and want to collect it. There I was told, they had to send it back to Apple because I could not pick it up intime.
I already called Apple here in Germany and sent several emails, but still did not get any answer from them.
Is it really good support if you have to wait for four weeks and then only have a week time to pick up the item?
I previously used Dell notebooks and always got replacements on the next day and never encountered this poor support.
So I switched back to a Dell and will sell the MacBook on Ebay.
@Apple reps: you can delete this posting if you like, like you always do, when someone complains about the support. I will post this on as many Mac forums I can find.
I would really like to know if you encountered similar problems with the support.

@dominiks
I am German too, and I bought my Macbook at Apple's online store (the German one, apparently) as well. Just wanted to remind you that you have a statutory right to give back a faulty Macbook after 2 unsuccessful attempts to fix it. Meaning: If you had 2 unsuccesful repairs, and faults still remain so that you would need to hand it in for a third time, you can refuse this third attempt, and give it back to Apple instead. Don't have a BGB (German civil code) at hand, so I can't tell you the exact statutory provisions, but as much as I can remember it from the top of my head it should be §§ 440, 437 Nr. 2, 323, 326 V (means: "Absatz 5") BGB. But again: check that, as I don't have a BGB nearby.
Thus, no need to sell it on eBay, let them handle that on their own!
@PGESTEP:
Hiya,
I had the same problem, when I handed my Macbook into the Apple store here in Glasgow (am living here currently). Needed to wait 4 weeks, and got a badly repaired Macbook back with a brand new, non working battery. Best thing is: the repair report stated something like 'Everything tested and works fine'. Yeah, sure.,, You better check your Macbook immediately, when they give it back to you! I dunno to much about british consumer protection law (just know that Unfair Terms Act 1977, which isn't really of a help here), but I am pretty sure that you have rights comparable to us Germans.
Am sure that you will find some information about that somewhere in the internet. If not, just ask these city advice bureaus that you can find anywhere in the city, which will advise you for free. At least they do up here in Scotland, albeit I dunno, whether it is the same south the border.
@Apple
Gosh, solve that problem! This is reeeally becoming a big issue. Yeah, you might have won some new customers with the introduction of the Apple platform. But you loose your old ones, and as you can see within this forum, many new customers regret it to have been switched to Apple products. Only the fact that I do own a MacMini which works fine all over holds me back of switching back to Windows.
Have you ever heard of Opel/Vauxhall? They are still struggling because of their fame for rubbish cars in the 90ies, despite the fact that the quality is 10000000 % better nowadays. You DEFINITELY have something to loose here, as you can see!
MacBook 2 Ghz, 2 GB Ram, 80 GB HDD, White Mac OS X (10.4.8)

Skype Account Hacked, Poor Support, No Refund

Hello I have been an active Skype user for 5 years and spent EUR 876.51 on 'Skype Out' calls. Sometime between May 21st and 22nd my account was hacked, and many calls made to places I have never called. The net loss to date that I have to pay is EUR 38.15. Skype support was POOR, almost embarrassing, and like many others on the previous 'Forum' and now in this 'unofficial support network' I am not alone in the support experience and the answers given. The corporate answer via Skype support is that the security breach is my responsibility and I have to bear the cost, same as experienced by others. The post by 'arcticomp' triggered me to write this. In the old forum there were many people with the same experience. I too immediately turned off my auto top up through Pay Pal, I advise others to immediately do the same. My question to the Skype user community is what should we do about this? There was no indication of any security breach at my end from firewalls and security packages that are active on my systems. Skype is expecting me to take the risk for costs that are totally out of my control - that is unacceptable to me. The future lack of control is the fundamental issue here. I am using this communication channel as the email trail with support has hit a brick wall, feels like a set of robotic automated answers. On a second thread I see 'moderators' etc - what is going on here? Who are they - Skype employees!!! It feels very odd to me. There are currently 25,813,297 Skype users online as I write this. Having read many posts on the 'Hacking' subject I am not sure how big the issue is. Is it the 20 or so people I have read posts from, are they representative, is it just a small issue that will not happen again? Are there many people out there who have the same problem, but short of the opportunity to communicate. Does anyone have the skill and knowledge to create a mechanism that we can find out from the user community the magnitude of this hacking issue? Finally, in my case the cost of 'Goodwill' would have been 0.0435%. In my experience 'The Corporation' using muscle on the individual is not a good business model. I will be interested in any feedback and looking to see Skype return to a relationship and service model that I have advertised extensively and encouraged others to join. tjbg 4th July 2011
Solved!
Go to Solution.

kammolidad wrote:
I just discovered that skype has charged me 40$ and I don't how come? they were in form of 10X4 in one day and when I looked at my account I couldn't find the calls that match this one day 40$ amount...Skype should have a solution for us.
I suggest that you immediately perform the following actions
1. run a full anti-virus scan, to detect and remove any elements that the hacker may have used to gain access to your account.
2. change your account password to something difficult to guess and completely different from the ones you usually use.
3. contact customer service (support.skype.com/support_selection), provide as relevant details as possible.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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CD Got Stuck and Got Very Poor Support for this issue

I Have a mac mini Intel Duo core. This is the second time My cd is getting Stuck.
First Time It was my mac OSX Recovery Disk. I inserted My disk and restarted the system before i got the cd loaded. The Cd Got Stuck. None of the standerd recovery procedures worked. I called up support and took the system to apple care solution They took a day to take it out.
This Time I Inserted an audio cd during Screen saver mode (Forrest Screen Saver) and when resumed to work I found out the CD was not recognised. I have Installed the eject shortcut on the top right menu bar. When i clicked eject after a long wait Nothing happend. The Drive was listed in Utilities> Disk Utility But I was not able to Eject. When I restarted by clicking the mouse button also nothing worked. Once I have restarted I have No drives Listed.
By Callon Customer Support I tried all trouble shooting steps again. Now I will Have to take my mac mini back to service it mak take a day to fix it.
I think cd gets stuck then we insert the cd in screen saver mode or insert it and restart before cd is recognised. Can Some one try out these scenaios and tell me whether my diag is right?
reg Apple support It is very poor (Compared to this dell has very good support. The are having their tech ppl coming home with all possible replasement components that might have gorn wrong trouble shoot fix the issue do replacements and leave the place compared to this apple care is just very poor ). One has to carry his mini to authorised service every time this occurs and wait untill the support ppl ejects it for me (This gives me no Option other than handing over my pc and wait without one for a day). The slot drive does not have a manual eject hole accessable to end user (Thats a cool design flaw).
In short Apple Service is very poor all arround the world
Mac Mini (Intel) Mac OS X (10.4.6)

Siva,
Welcome to Apple Discussions!
You just happened to have gotten some bad support by fluke. On the whole Apple's support is rated better than Dell worldwide:
http://forums.maccentral.com/wwwthreads/showflat.php?Cat=&Board=general&Number=6 18987
There are a couple articles which I recommend reading:
http://docs.info.apple.com/article.html?artnum=106752
http://docs.info.apple.com/article.html?artnum=58641
The latter article may not explain directly why your last couple of disks failed to eject, but if you used a non-standard disk, or one that had an adhesive label on it which suddenly got into the drive, it might have affected the ability of the drive to eject properly.
Yes occasionally you do get bad support, and occasionally a repair is flawed, but that's why when you call AppleCare and you have a problem with a repair, I recommend you speak to customer relations. They'll set you right.

Poor Support for business....

When I switched from AT&T to Verizon I did so under the impression that for business the phone coverage would be better. Unfortunately I traded that perception of service out for a poor phone that I'm now stuck with (at least till my renewal comes around). The Droid 2 Global is a buggy phone.
The resident client for corporate email is terrible causing calendar events to not sync reliably and the need to delete the account and reinstall every few weeks. Ultimately on one call to support their only recommendation was to install a 3rd party app to use instead that now forces me to enter my company server password twice instead of once.
The bluetooth stops responding ever couple of days and forces me to reboot the phone or it won't turn off (or won't turn on).
When I call people, on occasion, they can't hear me and I have to reboot the phone.
The phone gets hot to the touch with any kind of web surfing.
The battery life is terrible.
Sometimes the screen doesn't blank out when you put a phone call to your ear (like it should) and I end up hanging up on the person.
Sometimes the screen icons and screens start to move back and forth by themselves and (you guessed it you have to reboot the phone).
And the list goes on.
I've been waiting for the software upgrade for a month now that is supposed to fix many of these issues.
It is posted on Verizon's site today along with PDF instructions (labeled Verizon wireless) on downloading OTA. That did not work and I called in twice to technical support. In both cases the technicians knew nothing about the upgrade and insisted I had the latest software version on my phone. On the first case once they discovered there was an update they couldn't tell me when or if I woudl be able to download later. On the second call the technician continued to tell me I have the correct version for my phone regardless of what the verizon website said and that I would just have to wait and see. Could be a week or two.
I'm done. I've never had anyone cut me off in conversation that much and be that rude.
I can honestly say when my phone is up for renewal I will be switching back to my old carrier.

+1 with the OP... I switched to a FOP account for a bigger discount from the State of AZ account. Nothing but issues and problems. Technically my account is in the FOP's name, but I am an authorized user. However everytime I call in I get some dope on the other line that tells me IM NOT AUTHORIZED and they refuse to basically speak to me, however my name is on the bill **bleep**?
I WOULD switch back to my personal account and loose a whole WHOPPING 2% but at least I will have FULL CONTROL and dont have to deal with the dopes when I call 611. Only thing that is stopping me right now is I am waiting for a Supervisor's Supervison to get be back to a personal plan WITHOUT the new tierd data. I currenlty have unlimited, If I cant have unlimited cuz this whole 2GB for 30 bux is **bleep** and I will go semwhere else.

IPhone crack in rear casing near dock connector

I have looked after my iPhone (without a case though, I must admit) and noticed two small cracks which have seemed to come out of nowhere, one at the side of the dock connector and one growing right from the middle of it. I have heard it's a common problem with iPhone 3G/3GS! My iPhone warranty runs out in April 2011, but I no longer have any proof of purchase. Is it likely that Apple would replace the iPhone, or even just the rear casing? I have the original packaging/box just no receipt. My nearest Apple store is about 2 hours away, I don't want to get all the way there to find out they won't cover it! Thanks in advance.

Make a genius appointment at the Apple Store, and bring the iPhone. Apple should have the serial number on file and require nothing else.
As far as getting the unit repaired or replaced, each iPhone issue is a case by case basis. I can say that I have had 3 iPhone's replaced due to stress cracks showing up in the back of my iPhone, but my iPhone's have always been in cases and the stress cracks would show up in month or two, so each iPhone wasn't very old.
The genius will inspect the iPhone and then try to determine whether the iPhone has a manufacturing flaw or if it is damage from abuse. Wish you the best in getting it covered, but there is no way to guarantee it. If it is covered you will probably receive a refurbished iPhone as a replacement on the spot.

IS it me or did I get poor support from Apple? Any advice on this long one?

OK, so I’m curious, am I a complete idiot or is something else going on here?
Please help…
Here is my story.
I contact Apple Support for my new Imac. Reason being, I am a PC guy who switched, and have had only one user on the machine the past 45 days. Now since I think I know what I’m doing, I want my wife to have a separate login, and be able to share the same Itunes/Iphoto/Imovie folders. I tried some Google/apple website ideas/book on Mac. But no success. So I call Apple support.(since I am covered for the first 90 days I think) And this is where it gets interesting.
First guy I talk to, I mention all the above, his first response. "Well, we don't support that kind of issue here, sorry,(after I state the typical, Huh? This doesn’t make sense.) He says, "ok ok, Lets see what we can do. But we are not supposed to be supporting this type of issue.”
I restate the issue, and he says "Well, I’ve never heard of someone wanting to share the same Itunes folder with another user on the same machine", I explain that there must be some misunderstanding, so I explain again that all I want is to have two different users, be able to share the same music files, and I say that I cant believe that he has never heard of this. The support guy then says," Well, I have handled over 10,000 calls, and I have NEVER had a call asking about this."
So I then ask for another tech support person, and after a 10 minute hold, I get someone else.
[First question for everyone, is this normal Apple Support behavior? I have the O'Reily book on switching to the Mac, and they have a couple of pages on the shared Itunes folder, which I explained to the tech and he said he never heard of it.]
The next guy was an annoying *** who was a know-it-all type. I’m fairly decent in the tech realm and with PC's, and I explained to the guy that I initially created other users, and was playing around with the folder permissions. And I thought that that might be where my problem is. He tells me that I need to follow his instructions, and we end up rebooting, and doing some fsk (or close to this) checks, and some disk repairs. They all come up ok. After finding out that I still cannot get access to my folders in my shared directory, he tells me that all my files are corrupt and that I probably lost them! (in my best Moe the bartender voice) WHAAAA ?!
I then proceed to my shared folder and do my own (apple I command) and tell the guy the permissions are for the other user. The tech then starts to lecture me that I never told him this and that we need to have a better open communication in a very condescending tone.
Now, this is the funny part, RIGHT after this lecture, he starts telling my to start putting some files into the public folder and telling me that anything in the public folder will be shared by all users. Public this, public that, blah blah public…I look around, and after a little while I say, there is no public folder here, just the shared folder. "Oh yeah, He says, that’s what I meant to say.." Open communication, Yeah Right!
We then get my files for Itunes in the shared folder, and finally are able to see the files from both users. But, when either user is in Itunes, we go into the general advanced prefs, and change the default folder to the new Itunes folder for the music, within the shared folder, and go back to Itunes, there is no music coming up. The guys has me restart Itunes, and nothing. We then do the same thing about 3-4 times, including rebooting, and no music comes up within Itunes.
At this point, my son was becoming a menace, as was my wife for we were supposed to be outside somewhere, and I was beyond frustration, so I just said, get me the case number and Ill call back some other time.
And get this, later that night, on a whim I open Itunes, see that there is still no music, click on Add to Library, point it to my folder that’s under the shared folder, and it now shows all my music. (whether or not this is correct, is another story, but It looks good to me)
So, can anyone out there offer any insight to this episode? Am I out of line? Am I missing something? I’m ticked off because I come from the PC realm, and it looks like I never made it t the glorious Mac land yet! Help!
Oh, as Steve Jobs would say, ONE MORE THING...During all this back and forth multiple user switching, I have the fast user switching on, and when you pick a new user, the really cool cube thing whips around, well, as of last night, it stopped doing it, and would just kind of refresh the monitor to switch users, and as of this morning, the cube thing is now back. I didn’t change anything with this, is this normal too?
Thanks in advance for any insight!
Art
Imac intel dua core Mac OS X (10.4.8) Itunes sharing and file permissions

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6)

ICloud Photo Library - a really poor support experience (and still unresolved)

I am using (or should I say trying to use) iCloud photo library on iOS 8.1.2 and on an iPhone 5S with 32Gb memory. I bought 200 Gb of Cloud storage too so was ready to go with about 12 Gb of photos.
It was about 3 weeks ago when I turned it on and was initially hopeful, as the number of photos left to sync gradually decreased on my device (there are about 4000 to do). I could see they were coming up at iCloud.com and all looked good for the first 600 or so. And then it "stalled" for the first time and nothing seemed to help - reboot, airplane mode on/off. Occasionally it might do a couple more but then it would just stop.
So, I logged out of iCloud on my device and logged back in again. A long pause whilst everything resyncs and then the photo resync begins again... from the start... 4000 to go. It got further this time, to 800 and every now and then it would process a few more. I left it a week and a half to see what it would do but eventually sure enough it stalls again.
My first chat session with Apple support and the engineer suggests resetting the network settings... nothing.
So the a second chat session with Apple support and the engineer suggests logging out of iCloud on the device and turning it on again. I'm reluctant to go the start of the process again, but I do and overnight I'm rewarded by getting to about 1200 photos this time. And then it stops, so I reset the network settings. A few more and it stops again. By now, I'm pulling my hair out.
So another long chat session and after repeating all of the above an escalation is requested to a senior engineer. A call back is made to me and after a wait of 15 mins on the phone (Apple called me!) the senior engineer begins to lecture me on what beta software is (I know, it's software pre-full release with a few minor issues left to resolve). I politely ask what the next steps might be and the engineer explains to me that I should have no realistic expectations that it should actually work. Her experience is such that uploads may not register with iCloud, downloads may not register with my device and that I may LOSE photos! When I protest, again politely, that this might not be acceptable she hangs up.
The chat engineer who is waiting for my call promises to complain on my behalf to the management and offers a call rescheduled for later which I take up. That was 30 mins ago.
The call comes, I wait 15 mins in the queue again (it tells you a 2 min wait!!!) and then guess what, the call hangs up again.
So here what I am left with. A sync that has now taken 3 weeks and ultimately is no more than a quarter complete. No confidence in the sync process or any idea of what might be causing my connection to fail. 4 hours wasted this weekend with Apple support. The rudeness of staff hanging up on my calls and lecturing me on the merits of beta software. £3 a month paid for storage that I cannot fill.
I can only conclude that the iPhone photo cloud library is not ready and the support staff feel unable to offer any support on next steps. "Beta" or not, you really have to ask if this is good enough.
Apple - if you're reading, you still have my outstanding call back on ref:722150884 sceduled for 16:30 GMT on 11th Jan 2015. Your system says this is still outstanding. If you're ready to call back with a genuine bid to help and an acknowledgement of the problem please feel free. If the software just isn't ready, just say and we can all move on with our lives.

Beenst wrote:
Apple - if you're reading, you still have my outstanding call back on ref:722150884 sceduled for 16:30 GMT on 11th Jan 2015. Your system says this is still outstanding. If you're ready to call back with a genuine bid to help and an acknowledgement of the problem please feel free. If the software just isn't ready, just say and we can all move on with our lives.
This is a user-to-user support forum, not a way to communicate with Apple regarding a support call or issue. (Just trying to save you some more frustration when you don't get a response to this post from Apple).
As a user, I can note that it is beta software, I don't trust it with my photos and I'm not willing to spend the time dealing with issues that can be involved in beta software. There are a number of more proven 3rd party cloud storage options available.

Constant Disconnect, 120 kbps Max!, Poor support,....

HI All,
been with BT for 30 years - yep!" and broadband customer virtually since it was first introduced! past 5 months have been HELL. It starts with continuous disconnects, massive drop is speed from an acceptable 4/5 G through to 128k - the situation is fixed after 7-10 days of continuous calls to support only to re-emerge after 4wks....!!
I've engineer visits....I tried several hubs, filters, checked wiring etc - nothing wrong there. There is substantial crackling on the land line when BB connected - but lien clean as a whistle when BB is unplugged!
On this latest occasion BT support has been taking me round the houses - promised system restored after 48 hours - this was 4 days ago. Yesterday, the specialist network support assures me that service would be restored by 5pm today. I received a call this morning from BT BB support - changing the posts again - now they state that the changes at the exchange have initiated. IP profile has been lifted, signal strength improved – all this at 5 AM this morning. And will take 65 hours to restore full service.... i.e. by 7 am on 23/2/10…!!!
I am utterly fed up with this recurring nonsense and am on the brink of moving ISP/Phone provider…..
Any help/comments is greatly appreciated

Hi Fred
Welcome to the forum.
Sounds like you've been round the houses with your broadband problems, however if we say that everything you've been told is true, and no reason to think not, indeed it will take a while simply because your line will need to settle down again, after all the interventions at the exchange.
A lot of the line adaptive process is automatic, done on various bits of kit at the exchange, and sometimes it can take a while to see stabilisation.
I'd give it a little time as suggested, BUT don't be tempted to restart your hub, leave it running 24/7.

Very Poor Support Service in UK

I had to contact Support Services in the UK last Sunday, and I hope that no other Playbook user in the UK had to go through what I did. I have 3 faults on my Playbook, Dead Pixels, No GPS and Faulty Charging, I contacted Support and in a nutshell they did not want to know, left me on hold twice, the second time for 15 minutes until I had to hang up, then they rang be back the next day, they offered me a replacement Playbook which could be weeks old for my Playbook which was 39 days old. They also said I had to give them my Credit Card details as security even though one of them told me the Courier would exchange one unit for another then someone else in Support told me something different. In the end I had to write a letter of complaint to the C.E.O of Uk Operations and to date he or she hasn't had the decency to reply to my letter or contact me so I still have 3 faults on my Playbook. Just be warned, they told me any Playbook over 30days old will be replaced by anything that they deem to be working which could be weeks or even months old and that is the only thing that they said they could guarantee or send them my Playbook for repair which could take up to 10 working days. All in all I'm left with a faulty Playbook that no one at R.I.M in Slough wants to know about so I have no choice but to either put it down to experience, take legal action or go back to using Apple.

I had to have my PlayBook repaired under an RMA. Got to say, that I had very little trouble and it was turned around in 3 days (went to Germany and back for repair!)
Sorry you have had a bad experience. I have found it really depends who you get answering. It's not exclusive to the UK from what I can tell - the number routes to a call center anywhere in the world.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

Problems with the 12.0.4 CS5 update aka poor support

In my 30 years as a technical support director for national and global companies I would have been fired long ago if the customer suport I provided was as bad as this has been. Love the products -- regret the support.
Since updating to 12.0.4 from 12.0.3 a number of 3rd party plug-ins have stopped working. In talking with the respective plug-in support teams they report that some of the conduits that pass information between LR3.4 and CS5 (12.0.4) are broken and that they are attempting to fix them.
I have now been on a weeklong thread with Adobe support in which offshore support offers me canned responses and never read my responses. Case in point. In my last interaction over the last few days I've asked how to revert back to 12.0.3. Instead of a direct answer they offered another solution to the problem.
Anyone else had similar issues? The problems I'm having issues with are NIK and OnOne plugins -- not all of them but just a few. I'd reinstall from my original disks but the I'd be back to 12.0.0.

I see some indirect problems with OnOne Software's Perfect Resize product.
I have been planning to send them a note, though I imagine they're already aware of the problems.
-Noel

Poor support/services

Long-time customer (10+ years), first-time poster. Countless minutes online, on the phone or in person getting run around. I have been trying for two days to get online support!
I am supposed to be receiving a 15% Federal Employee discount on my bill. My status has not changed in 15 (FIFTEEN) years, yet nearly every month I have to resubmit my credentials and argue to get my bill corrected. When my contract is up in a couple months, I will CANCEL MY ACCOUNT and SWITCH CARRIERS.

Periodicly no more than once a year verizon does has for revalidation to ensure all info is correct and still up to date. Now seeing that you have submitted multiple times have you inquired as to if the plan you are on is eligible for the discount because there are requierments that have to be met you should call 800-922-0204 and check your plan if care says yes then you should call validation and see why its not showing up.
Hope this helps
Good Luck.

Poor support

The support on this forum and generally for all the bugs in the new z10 is abysmal.
It is beyond me why some of us have bothered to post on here as not many people deems to get a reply from a blackberry tech rep to even say they acknowledge the question.
Also how you can create a smart phone that can't search or view imap emails past 30 day is amazing!!?

This always bugs me... The best way for companies to improve products is by actively seeking bug reports and acknowledging them and then producing fixes down the line. Developers have this option in application world - we can provide them with feedback. I do, and most of them get back to me. A support option to report bugs in the settings menu of the z10 would have been one of the best things blackberry could have done to show it's NEW (and old) customers that it cares and is really determined to be the best it can be!
'LIKE' me if it makes sense...
PS. The BlackBerry Z10 & PlayBook rock with the QED uPlay!

Crack in X220 casing + poor support

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