Constant Disconnect, 120 kbps Max!, Poor support,....

HI All,
been with BT for 30 years - yep!" and broadband customer virtually since it was first introduced! past 5 months have been HELL. It starts with continuous disconnects, massive drop is speed from an acceptable 4/5 G through to 128k - the situation is fixed after 7-10 days of continuous calls to support only to re-emerge after 4wks....!!
I've engineer visits....I tried several hubs, filters, checked wiring etc - nothing wrong there. There is substantial crackling on the land line when BB connected - but lien clean as a whistle when BB is unplugged!
On this latest occasion BT support has been taking me round the houses - promised system restored after 48 hours - this was 4 days ago. Yesterday, the specialist network support assures me that service would be restored by 5pm today. I received a call this morning from BT BB support - changing the posts again - now they state that the changes at the exchange have initiated. IP profile has been lifted, signal strength improved – all this at 5 AM this morning. And will take 65 hours to restore full service.... i.e. by 7 am on 23/2/10…!!!
I am utterly fed up with this recurring nonsense and am on the brink of moving ISP/Phone provider…..
Any help/comments is greatly appreciated

Hi Fred
Welcome to the forum.
Sounds like you've been round the houses with your broadband problems, however if we say that everything you've been told is true, and no reason to think not, indeed it will take a while simply because your line will need to settle down again, after all the interventions at the exchange.
A lot of the line adaptive process is automatic, done on various bits of kit at the exchange, and sometimes it can take a while to see stabilisation.
I'd give it a little time as suggested, BUT don't be tempted to restart your hub, leave it running 24/7.

Similar Messages

Near Constant disconnections

I've had Broadband for about 2 months at my current address. I'm having constant disconnections. This is my log entry It seems to be getting worse. I have home hub 4. I've run the line test but to be honest I don't know if there is noise on the line or not.
19:03:40, 26 Oct.
(157839.000000) DSL is up
19:03:38, 26 Oct.
(157837.530000) DSL noise margin: 5.90 dB upstream, 10.70 dB downstream
19:03:37, 26 Oct.
(157836.420000) DSL line rate: 1160 Kbps upstream, 6648 Kbps downstream
19:03:25, 26 Oct.
(157824.020000) CWMP: session closed due to error: Could not resolve host
19:03:25, 26 Oct.
(157824.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:03:25, 26 Oct.
(157823.990000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:02:54, 26 Oct.
(157793.640000) CWMP: session closed due to error: Could not resolve host
19:02:53, 26 Oct.
(157792.060000) CWMP: Server URL: https://pbthdm.bt.mo Connecting as user: ACS username
19:02:53, 26 Oct.
(157792.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:02:52, 26 Oct.
(157791.700000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:02:49, 26 Oct.
(157788.190000) DSL is down after 6 minutes uptime
19:02:49, 26 Oct.
(157788.190000) ETHoA is down after 6 minutes uptime
19:02:49, 26 Oct.
(157787.840000) PPPoA is down after 6 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
19:02:45, 26 Oct.
(157783.870000) PPP LCP Send Termination Request [User request]
Speed test using bt speed tester. I'm guessing there is something seriously wrong here because I think my speed should be at least double that.

if there is an extension socket then that is a good reason to conenct to test socket to eliminate any problems caused by the extension.. if you need an engineer visit and the cause of your drop outs is the extension socket then you will get a bill for £129.99 for call out
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Constant disconnecting with my WRT120N

Hi
I have a problem with my wrt120n. I'm having a constant disconnecting problem.
I don't have any problem with the wireless computers connected to the router but the wired one keep geeting disconnected. I'm loosing the internet many times a day on thiis one. Like I said the wireless is ok.
My old router on my computer ( wired) was working well before I installed the wrt120n.
Can someone help me?
Thank you!

This is a problem of the Linksys/Cisco WRT120N product itself. The team from Cisco/Linksys is very irresponsible. Why i say so ?
The 802.11n signal is not certified to be supported but yet they have included this support in this router. By doing so, it causes this related problem that most consumers must be facing now or in the past. It is a shame that such a big company operates and sell their products this way.
The solution: It does not have anything to do with MTU, beacon interval etc.... Just use Mixed BG wireless signal instead of
Wireless N only when you goes to Manual Setup. I am sure that this solves the problem.

Is there a good apple based alternative to the personal. finance software program "quicken for mac"? It is a poorly supported program.

Is there a good apple based alternative to the persona finance software program "quicken for mac"? It is a poorly supported program.

I switched from Quicken on a Windows computer to iBank on a Mac. It is a very good program, has very good free download connections to financial institutions (optional), and very good reports. The only negative is that it is just different enough from Quicken that there is a learning curve and the first month or two were frustrating -- but that is likely true of anything that you might change to. http://www.iggsoftware.com/ibank/

Shared IMAP Folder poorly supported in Mail.app

The following article describes the process of constructing a shared imap folder using courier-imap.
http://wiki.litux.org/ImapSharedFolders
Towards the end it explains how to configure your favourite mail client to access the shared folder. Unfortunatly this seems to be a weakness for Mail.app which has only very poor support.
----EXTRACT----
Apple Mail.app: this MUA doesn't support Folder Subscriptions, and don't support INBOX prefixes correctly (see first point). This restricts us to two options (with a third work-around): If you go to "Preferences, Advanced, IMAP path prefix" and set it to "INBOX", you'll have your folders in the right place, and not as sub-folders of INBOX, but you don't have access to "shared" folders anymore. If you remove it, you'll have access to everything but these everything will be sub-folders of INBOX, and will show in a very ugly way.
A third solution, or a ugly work-around, is to configure two accounts (You'll need different imap server names, so just add an DNS alias or point to your IMAP IP). One account will have IMAP Prefix as "INBOX" and the other one have "shared". This solution have a ugly result - you'll see your inbox messages twice in Mail.app Inbox. Just activate "View, Organise as Thread" and ignore it. Maybe Mail.app 2.0 will fix all these
----END EXTRACT ----
I am hoping that there is a better solution that the ones offered here.

Solved the issue, I had deleted messages unhidden.

Max speed support on serial 2503

Hi All,
I have a router cisco 2503, I need to know what is Max. speed supported on serial interface? Presently we have 128KB leased line, and want to know weather I can upgrade the leased line to 256K with the same router ?
THanks,
A.S

Hello,
if you are referring to the two serial interfaces on your 2503, these are high-speed serial interfaces, which support speeds up to 2048kbps, or roughly 2MB.
Check this link for more details:
Cisco 2503 Router
http://www.manucomp.com/cisco_catalogue/cisco_2503_router.html
HTH,
GP

Slow internet speeds and constant disconnections

Hi, when i first got BT broadband (unlimited option) i was getting 2mbps, now it seems that i can barely go past 100kbs. Strangely enough all internet speed tests i do results show that i get around 1mbps, but that is not what i am getting. If i download something i can barely browse the internet due to it taking all the 100kbs.
Some details attached:-
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 0:21:29
Downstream
1,150 Kbps
Upstream
1,148 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
22.4 dB / 5.9 dB
Line attenuation (Down/Up)
26.0 dB / 8.2 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
503 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
905 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 905 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1150 Kbps(DOWN-STREAM), 1148 Kbps(UP-STREAM)
IP Profile for your line is - 1014 Kbps
2. Upstream Test: -provides background information.
Upload Speed
937 Kbps
0 Kbps
1148 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 937 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1148 Kbps
Since getting BT broadband my router has been constantly loosing connection and at points restarting itself. I could live with that due to the nice speed i was getting. If anyone could please help me i would appreciate it very much.

There are noticeable speed issues however you noise margin is high at 22.4 normal default is 6db when reduced to that level your connection speed would increase and like wise your download speed you could contact the forum mods and ask them to reset your noise margin this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
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500 Kbps Max Achievable Speed

Hi there
I had great broadband for the first couple of weeks until my wireless router stopped working now replaced and never been the same since.
I have been getting similer speeds for the last 3 weeks I believe help is needed.
Downloads slow and impossible to watch you tube or ITV player Buffer Buffer Buffer (-:
Lorraine
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
162 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 162 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :574 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.42:7.42:92.68 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
359 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 359 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 440 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.

can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Dead battery and very poor support

Hi,
I encountered the dead battery problem about 5 weeks ago on my MacBook. I tried everything but the battery was definately dead. So I went to my local Mac dealer (35 miles away) and he told me that the battery was really dead and he had to order a new one.
After waiting for nearly 4 weeks with a working battery, which is really annoying if you have to work mobile, I had to go on a business trip. During that trip I got a call, that the battery has arrived. Once I was back I went to the store and want to collect it. There I was told, they had to send it back to Apple because I could not pick it up intime.
I already called Apple here in Germany and sent several emails, but still did not get any answer from them.
Is it really good support if you have to wait for four weeks and then only have a week time to pick up the item?
I previously used Dell notebooks and always got replacements on the next day and never encountered this poor support.
So I switched back to a Dell and will sell the MacBook on Ebay.
@Apple reps: you can delete this posting if you like, like you always do, when someone complains about the support. I will post this on as many Mac forums I can find.
I would really like to know if you encountered similar problems with the support.

@dominiks
I am German too, and I bought my Macbook at Apple's online store (the German one, apparently) as well. Just wanted to remind you that you have a statutory right to give back a faulty Macbook after 2 unsuccessful attempts to fix it. Meaning: If you had 2 unsuccesful repairs, and faults still remain so that you would need to hand it in for a third time, you can refuse this third attempt, and give it back to Apple instead. Don't have a BGB (German civil code) at hand, so I can't tell you the exact statutory provisions, but as much as I can remember it from the top of my head it should be §§ 440, 437 Nr. 2, 323, 326 V (means: "Absatz 5") BGB. But again: check that, as I don't have a BGB nearby.
Thus, no need to sell it on eBay, let them handle that on their own!
@PGESTEP:
Hiya,
I had the same problem, when I handed my Macbook into the Apple store here in Glasgow (am living here currently). Needed to wait 4 weeks, and got a badly repaired Macbook back with a brand new, non working battery. Best thing is: the repair report stated something like 'Everything tested and works fine'. Yeah, sure.,, You better check your Macbook immediately, when they give it back to you! I dunno to much about british consumer protection law (just know that Unfair Terms Act 1977, which isn't really of a help here), but I am pretty sure that you have rights comparable to us Germans.
Am sure that you will find some information about that somewhere in the internet. If not, just ask these city advice bureaus that you can find anywhere in the city, which will advise you for free. At least they do up here in Scotland, albeit I dunno, whether it is the same south the border.
@Apple
Gosh, solve that problem! This is reeeally becoming a big issue. Yeah, you might have won some new customers with the introduction of the Apple platform. But you loose your old ones, and as you can see within this forum, many new customers regret it to have been switched to Apple products. Only the fact that I do own a MacMini which works fine all over holds me back of switching back to Windows.
Have you ever heard of Opel/Vauxhall? They are still struggling because of their fame for rubbish cars in the 90ies, despite the fact that the quality is 10000000 % better nowadays. You DEFINITELY have something to loose here, as you can see!
MacBook 2 Ghz, 2 GB Ram, 80 GB HDD, White Mac OS X (10.4.8)

Constant disconnects with Linksys BEFW11S4/Westell/Bellsouth Ultra DSL

I recently upgraded to the 6mb DSL service from Bellsouth. Previously I had the 3mb. Anyways everything was fine for sometime even with the faster service. The last few weeks I have been having constant disconnects(several a day). Naturally the wireless lite on my Linksys BEFW11S4 goes out each time. I then un-power the router then re-power and I'm off and running again. I am using a westell modem. Bellsouth tells me that its not them since i do have an internet coneection and referred me to Linksys. After several live chats(due to disconnects and then having to start tellin my issue all over again) they had me upgrade my firmware. Well did that and problem hasn't changed. I've played with the different router channels and they don't seem to help as well. Bellsouth told me that I had a static ip, so I tied setting up router that way, but then i got no connection. Unil reently everything was fine, this just started! Any help is greatly appreicated. My 17 yr old daughter is going through internet withdraws upstairs!

If you are on DSL using a Westell Modem; make sure you ask your ISP to bridge the Modem first and use the PPPoE fucntion on your router. Change the LAN IP of the router to something else like 192.168.2.1 so it won't get a conflict with the IP of the Westell. Then if you are on cable, you can try adjusting the MTU size to 1492, 1400, 1300, or 576 then check which value would get your connection stable. You can reset your router right after you upgrade it also, then reconfigure it again. Hopefully yell be fine after that!
"The war between heaven and hell depends on the choices we make, and those choices require sacrifice. That's the test"

Constant disconnects with wireless router.

Hello and thanks in advance for any help you can provide.
I have a WRT54G wireless router with speed booster. I am experiencing constant disconnects when online gaming. I have one PC - running windows vista 64bit ultimate. This computer is running a wireless connection which is secured and is about 10 feet from the router through a wall.
I also have an xbox 360 with a wired connection. It doesnt seem to have the same issues but does become a bit sluggish at times.
I have called linksys and they instructed me on how to upgrade to the latest firmware. I think it is 7.5.0 or something. Still having issues. Cox (my ISP) has been out and says I am getting a constant 2mb download.
Any help would be appreciated. I have talked to linksys again they have me pull up cmd and run a test which shows me at a 4-10% packet loss. They say this is an acceptable rate.
Still the problems continue. If anyone can help I would be very greatful. If you need more info just let me know and I will provide whatever I can. Thanks!!!
Message Edited by madmike6537 on 11-26-2008 03:16 PM

Sounds like a vista problem, they are breading like rabbits it seems. The WRT54G is a good router, I had one for years with no problems. What type of wireless card do you have in the pc, and is it PCI or USB

Constant Disconnects leading to poor internet spee...

Hi.
During the summer i swapped from talktalk over to BT broadband, due to terrible customer support with talktalk. Initially things were great, the internet speed doubled with the switch and things were great.
Then suddenly the line seemed to be unstable and i started getting disconnects. I work during the day so im only online at night, but the instability seems to be at peak times only. Between 4-9pm ill get orange light on the BThomehub4, it will then take 1minute or so to reconnect. Once its reconnected i will have between 1-10minutes before another disconnect, this will continue 3-5 times before it becomes stable again for atleast a little while. If im online betwee 12pm-2am for example, the chainned disconnects dont occur. This has been occuring for atleast 3 months now.
The setup i have for the shown test was ; NTE5 testsocket > Cat5 > Computer. (no other wired or wireless devices connected at time of test.)
Logs Linked :
Initial disconnect -
16:37:47, 10 Dec.
(203246.910000) ETHoA is up - VPI: 0, VCI:35
16:37:47, 10 Dec.
(203246.910000) DSL is up
16:37:46, 10 Dec.
(203245.360000) DSL noise margin: 5.90 dB upstream, 5.00 dB downstream
16:37:44, 10 Dec.
(203243.540000) DSL line rate: 1028 Kbps upstream, 2270 Kbps downstream
16:37:31, 10 Dec.
(203231.000000) CWMP: session closed due to error: Could not resolve host
16:37:31, 10 Dec.
(203230.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:37:31, 10 Dec.
(203230.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:37:01, 10 Dec.
(203200.690000) CWMP: session closed due to error: Could not resolve host
16:37:00, 10 Dec.
(203199.220000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:37:00, 10 Dec.
(203199.210000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:36:59, 10 Dec.
(203198.930000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:36:56, 10 Dec.
(203195.680000) DSL is down after 2831 minutes uptime
16:36:56, 10 Dec.
(203195.680000) ETHoA is down after 2831 minutes uptime
16:36:56, 10 Dec.
(203195.340000) PPPoA is down after 2831 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:36:52, 10 Dec.
(203192.030000) PPP LCP Send Termination Request [User request]
Followed by disconnect and a reconnect -
16:39:46, 10 Dec.
(203365.630000) ETHoA is up - VPI: 0, VCI:35
16:39:46, 10 Dec.
(203365.630000) DSL is up
16:39:44, 10 Dec.
(203364.000000) DSL noise margin: 5.90 dB upstream, 4.70 dB downstream
16:39:43, 10 Dec.
(203362.990000) DSL line rate: 1001 Kbps upstream, 1368 Kbps downstream
16:39:02, 10 Dec.
(203321.930000) CWMP: session closed due to error: Could not resolve host
16:39:02, 10 Dec.
(203321.910000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:39:02, 10 Dec.
(203321.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:39:00, 10 Dec.
(203319.280000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:38:56, 10 Dec.
(203315.260000) DSL is down after 1 minutes uptime
16:38:56, 10 Dec.
(203315.260000) ETHoA is down after 1 minutes uptime
16:38:55, 10 Dec.
(203314.930000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:38:52, 10 Dec.
(203311.460000) PPP LCP Send Termination Request [User request]
Another disconnect and a reconnect -
16:55:29, 10 Dec.
(204308.940000) ETHoA is up - VPI: 0, VCI:35
16:55:29, 10 Dec.
(204308.940000) DSL is up
16:55:28, 10 Dec.
(204307.410000) DSL noise margin: 5.90 dB upstream, 6.10 dB downstream
16:55:27, 10 Dec.
(204306.260000) DSL line rate: 1048 Kbps upstream, 2270 Kbps downstream
16:53:41, 10 Dec.
(204200.340000) Lease for IP 192.168.1.64 expired. MAC: 00:13:d4:30:90:2c, host name: ComputerRoom-PC
16:53:20, 10 Dec.
(204180.010000) CWMP: session closed due to error: Could not resolve host
16:53:20, 10 Dec.
(204179.990000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:53:20, 10 Dec.
(204179.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:52:50, 10 Dec.
(204149.700000) CWMP: session closed due to error: Could not resolve host
16:52:48, 10 Dec.
(204147.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:52:48, 10 Dec.
(204147.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:52:48, 10 Dec.
(204147.340000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:52:44, 10 Dec.
(204143.910000) DSL is down after 12 minutes uptime
16:52:44, 10 Dec.
(204143.910000) ETHoA is down after 12 minutes uptime
16:52:44, 10 Dec.
(204143.570000) PPPoA is down after 12 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:52:41, 10 Dec.
(204140.190000) PPP LCP Send Termination Request [User request]
If i carry out a router reboot after the connection has settled down and finished its disconnect and reconnect cycled, then the internet speed seems to go back to what im getting normally, which is around 1.8-2mb.
I will then have up to an hour before it starts doing the same cycle again -
17:40:27, 10 Dec.
( 2627.470000) ETHoA is up - VPI: 0, VCI:35
17:40:27, 10 Dec.
( 2627.470000) DSL is up
17:40:25, 10 Dec.
( 2625.990000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
17:40:24, 10 Dec.
( 2624.780000) DSL line rate: 1044 Kbps upstream, 2271 Kbps downstream
17:40:13, 10 Dec.
( 2613.140000) CWMP: session closed due to error: Could not resolve host
17:40:13, 10 Dec.
( 2613.130000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:40:13, 10 Dec.
( 2613.120000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:39:42, 10 Dec.
( 2582.840000) CWMP: session closed due to error: Could not resolve host
17:39:41, 10 Dec.
( 2581.440000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:39:41, 10 Dec.
( 2581.430000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:39:41, 10 Dec.
( 2581.150000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
17:39:37, 10 Dec.
( 2577.480000) DSL is down after 41 minutes uptime
17:39:37, 10 Dec.
( 2577.480000) ETHoA is down after 41 minutes uptime
17:39:37, 10 Dec.
( 2577.170000) PPPoA is down after 41 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
17:39:33, 10 Dec.
( 2573.960000) PPP LCP Send Termination Request [User request]
The only other thing ive noticed about this situation is that my line speed has also dropped . It used to read at 3.8mb actual, with a max line speed of 8mb. 4.4mb ish being the max i can attain due to distance from exchange (a couple of miles). It now reads 2mb max line speed. I'm not sure if this is just a symptom of the issue ive described above or merely as a result of it.
Thanks for any help/advice you can provide.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within3/5 working days after you have contacted them
They will contact you personally by email or phone
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Constant Disconnection from Cellular Network

Hi There, so I've gotten my iPhone 5 32GB since July 2013 and I honestly adore the phone however, there is a problem i'm facing with it quite recently.... the phone keeps disconnecting from the cellular network carrieer every 10 secs of the day... so...I'll start up the phone it connects with 5 blocks of reception.. then it drops to four...then to 1... then it completely disconnects itself from the network and the Edge sign disappers and then 5 secs after it connects back. I dont use my phone much to talk.. however.. it messes up my data plan, i can't even make a call that is more than 10secs... it drains the battery life and I have to wait every few secs to send a whatsapp mesg/fb etc. . I spoke to my carrier... they used different sims of the same network to see if its the sim card itself being the issue.. but its not.. we even used another network's sim.. but no difference.. What should I do?
Sincerely, Stefan (first time Apple user)

Hey stef4896,
These are all the standard troubleshooting steps for the issue you're encountering:
Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Ensure that your software is up to date:
Check for a Carrier Settings Update. Tap Settings > General > About.
Check for an iOS Software Update. Tap Settings > General > Software Update.
Note: Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPhone as new.
Contact your carrier to:
Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
Verify that there are no account-related blocks.
Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
via: iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Best,
Delgadoh

Constant disconnect/reconnect and tons of errors.

Ijust got a brand new iphone 4, and just installed newest itunes fresh a couple of days ago.
The computer is running windows xp pro, and was just recently reinstalled about a month ago.
When I plug my iphone into the computer it will start to sync and then stop an give me an error either about "error reading device, iphone not connected," or an error with a hex code, or all of the above and others.
Heres what happens
I plug the phone in, the battery icon changes to a plug, then the lightning bolt, then back to normal, the phone tells me charging is not supported with this accessory, and sync in progress.
Windows pops up the autorun menu and asks me what I want to do with the connected camera, open it in word, or scanners and cameras.
Itunes also opens and starts the sync process, it shows syncing on the iphone.
then after backing up and copying some apps, the iphone goes back to the home screen as if it was unplugged, the sync stops and gives me errors.
I'm getting extremely frustrated with this too. If I leave it plugged in I constantly keep hearing the whistle noise the phone makes when it's plugged in, and windows wont shut up with the usb device plugged in/unplugged sound.
It will just keep disconnecting, trying to sync, failing and doing it all over again until I unplug it.
I've restarted the phone, restarted the computer and it still does this.
Do I have to unplug all of my other usb devices? it totally gets confused if I have a flash drive or another phone (my ROKR E8 or RAZR) plugged into the computer.

Sorry to tell you this but the iPhone is not a storage or backup device! Occasionally it will have problems, an app may be corrupted and cause problems! Because of this you will need to do one of the three (restart, reset, restore). You really need to backup everything on phone somewhere on your computer or a backup drive! Old phones stored contacts on the Sim... the iPhone doesn't... If you rely completely on your iPhone backup you may be sorry because that can get corrupted also!!
Again sorry to tell you this but having an iPhone when you dislike iTunes and refuse to backup (besides iPhone backup) is a bad decision... Not backing up is a bad decision with any smart phone!!! They're no longer plain old phones!!!

Another Slow constant disconnect DSL WHY?

How or when will I ever get internet service that stays connected? Already today we have gone from 3 bars to 1 and 3 disconnectes in the past 2 hours. Oh I get it I am not supposed to be on line, my service does not support netflix... so how am I supposed to use my netflix? I can't move to with in the golden mile that Verizon claims is all DSL is good for. HELP me find a servce that actually works.

Oh I am not referring to netflix bars I am referring to the connection. This has been going on for over a year and is getting worst. With bad knees and a bad back having to climb the stairs to where the router is located a dozen times a day is just not worth the agrivation anymore. Verizon does not give a hoot, they can't maintain their equipment when there is a poblem you can't connect to a person you can't get them to remove trees laying on the wires ( as in a dead fallen tree that eventually will take the wires down.) I am about to give up and when I do Verizon is gone internet and phone. We just do not live in town or a development so are inconsequential. Next step the FCC.

Constant Disconnect, 120 kbps Max!, Poor support,....

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