Creative support b

hmmm.... i have sent my zen micro to creative austria 3 weeks ago.
ont the rma status it says, that it has not received creative yet. but im sure it has received creative, because i have sent my zm there month ago, and they have not accepted my zm because they had to pay the costs for sending the zm to creative. so i recieved him again and sent him away again. but this time i HAVE paid the costs for sending my package to creative.
and now i have a problem: no zen micro!
where can i send creative an email, so they could check if my zm didnt get lost?
thanx in advance!
ps: sorry for my bad english!

pachi,
It could be the page hasn't been updated yet, but for more accurate information it would best to speak to Support directly. You can e-mail them through the Contact Us > Contact Support page (fill in the form and include any reference numbers you received), or contact them by phone.
Cat

Similar Messages

Creative Support =

I m about to tell a story about how bad Creative support is. First I email them. I ahve to send what year I bought my card. I put a random date cause I'm to lazy to look for the invoice. I theng et a email a couple days later saying they won't help because my card is to old. I then email them again but saying I bought the card within a month. They then email me back a couple days later again giving me a couple obvious things to look up that had nothing to do with my problem. Then I reply back giving so much detail into my problem that a 5 year old would understand it fully. Then I get a reply a couple days later and it links me to download the latest drivers. OMG I ALREADY HAVE THE LATEST DRIVERS. If Creative wants to call it sound cards for gamers then they should fix a major problem for the most success online action game of all time Counter-Strike. What I've been wanting all this time is for them to code a locking tool into the surrond mixer so you could choose to lock the voice to only mic. I jsut though of a slogan for Creative "We are Creative and think of Creative-vly bad responses to your support emails. "When writing your message, remember to keep the language clean." - Like thats gonna happen when people have to go through this horrid support.Message Edited by defi on 07-25-2006 08:07 AM

Did you try what they listed in FAQ\support section at steam? Anyway here's a link to the very first thing I found when doing a search for "Mic"
Problem: Microphone input switches when launching a game<IMG height=6 alt="" src="http://support.steampowered.com/rnt/rnw/img/trnsp.gif" width=> Question
I have all the recording settings for my mixer and select Line /Mic, and it works before I play a game, but whenever I start CS it sets the recording device to Wave Out Mix, instead of Line /Mic. As a result the game engine is binding it's mic input to the wrong source on the sound card.
I can alt-tab out of the game and set it back to Line /Mic then it works for the test in the options menu, but when I join a Server it puts it the mic back to Wave Out Mix again so my mic won't work.
How do I fix this?
<IMG height=6 alt="" src="http://support.steampowered.com/rnt/rnw/img/trnsp.gif" width=> Answer
Other software applications like CD Recording programs can change the wavein input to come from the CD player instead of from the microphone, then when players try and use their microphone in the game it won't work.
To solve this, the HL engine tries to make sure the mixer control settings are set properly when the game runs, but not all soundcards work the same way, especially very high-end sound cards like Audigy 2ZS pro cards.
To prevent the HL engine from trying to set the mic input, players need to set this CVAR in their userconfig.cfg file or in the launch properties of the game.
Add this line in userconfig.cfg:
voice_forcemicrecord 0
or in the launch properties for each game you play:
+voice_forcemicrecord 0
(you don't need both)
This will prevent the engine from attempting to configure the mixer settings.
You might also check and make sure these settings are correct:voice_enable ""sv_voiceenable ""voice_scale "0.75"voice_enable ""voice_modenable ""voice_dsound ""voice_modenable ""
Message Edited by bratboy on 07-25-20062:49 PM
Message Edited by bratboy on 07-25-2006 2:50 PM

I am done with Creative support is terrible

Is it me, or does Creative support suck? I have a Zen 6GB purchased in Jan 08, with a two year protection plan. I have been communicating with Creative Support because my battery goes from fully charged to dead after about 5 days of no use. If I use it, it goes from full to half charge within the first hour or two.
I contacted support to find the procedure for getting the battery replaced. I would have thought that since Creative went to a non user-replaceable battery that there would be a way to obtain the procedure, but so far I have been back and forth with support multiple times and still have no knowledge of how to get the battery replaced (I was even willing to pay).
As of the latest response from Creative support (who obviously did not read my request) I am to try charging it fully or pressing reset during charging.
Personally, I think the replies are canned responses based on keywords and generated without a support person involved.
Never again do I buy a product where I cannot change my own battery. As of now, I continue to use my Zen either plugged in to an A/C adapter or a Car Adapter,? I cannot use it on an airplane or anyplace where I must rely on the battery.
Message Edited by philakid on 07-03-2009 06:03 PM

Is it me, or does Creative support suck? I have a Zen 6GB purchased in Jan 08, with a two year protection plan. I have been communicating with Creative Support because my battery goes from fully charged to dead after about 5 days of no use. If I use it, it goes from full to half charge within the first hour or two.
I contacted support to find the procedure for getting the battery replaced. I would have thought that since Creative went to a non user-replaceable battery that there would be a way to obtain the procedure, but so far I have been back and forth with support multiple times and still have no knowledge of how to get the battery replaced (I was even willing to pay).
As of the latest response from Creative support (who obviously did not read my request) I am to try charging it fully or pressing reset during charging.
Personally, I think the replies are canned responses based on keywords and generated without a support person involved.
Never again do I buy a product where I cannot change my own battery. As of now, I continue to use my Zen either plugged in to an A/C adapter or a Car Adapter,? I cannot use it on an airplane or anyplace where I must rely on the battery.
Message Edited by philakid on 07-03-2009 06:03 PM

Typically, How many back and forths with Creative Support before they acknowledge your questi

Typically, how many times does one have to go back and forth with Creative Support before they acknowledge an issue or question?
This is ridiculous.
I'm on the forth reply now.
All I want to know is if there is a?64-bit ASIO driver for the X-Fi Titanium on 64-bit Vista?
They will not answer me.
All of my testing indicates that there is not a 64-bit ASIO driver for Vista, but they will not confirm or deny.
:angry:

dRe: Typically, How many back and forths with Creative Support before they acknowledge your question?U I don't know what Creative would have written if you asked SUpport these days?
I assume, they lied when they wrote this. There are several walkarounds for XFI cards
with beta drivers. In releas drivers they exclude the ASIOx64, but in beta it's included!
Creative has a very awkward marketing strategy. This was with Vista not having EAX on Audigy as
the said it is impossible. The newer X-FI was able to?do it and after a few weeks the Audigy also could-
after paying for it. The same with DolbyDigital Li've... and now with x64 ASIO. They reduce features
in cases the cheaper card had same possibilities as the more expensi've EMUs...
Shame on them. I?baught a creative Card for the 4th time (SB, SB AWE32,Audigy2, and now Titanium).
I'm going to thinking about selling it...

Creative Support. What R U Doing About The Firmware Update Iss

This post is primarily aimed at Creative Support.
Like many other out there that have a Zen player, i recently decided to upgrade my 40Gb Zen Touch's firmware from .0.03 to the latest PlayforSure version 2..0.
This is what i did on my Dell p.c.
) Upgraded my Win Media Player from version 9 to 0.
2) Backed up all my mp3 data to the HDD.
3) Erased all of the mp3 data from the player.
4) Connected the player to my p.c via USB ( 2.0 ).
5) Ran the firmware update, and selected to proceed with the upgrade.
During this process it warned me that the player may reboot a number of times during the 5min upgrade. The player rebooted twice, but on the 2nd time the update software couldn't initialize the player. I left this for about 5mins, to no joy.
I stopped the update via the close button and disconnected my player. When rebooted this shows the error "Firmware Problem" and proceed's to the Recovery Mode screen.
If i choose the "Reload Firmware" option this proceeds to Erase the firmware and then states "Start firmware update now". Even though the firmware software is on my desktop and the player connected to the p.c it fails to reload the firmware.
Now.... On my p.c, if i go into "My Computer", the player is clearly linked and present as an other linked device. However if i run the firmware update software from the desktop it say's "Your player is not connected, please connect your player".
This is a contradiction since the fact that my computer successfully detects the connected player and Media Player 0 also recognises that it is connected.
Like many other's out there we have paid good money for your products and expect a bit of commitment back to resolve these issues. For now i have player that might as well be a book-end.
Questions to Creative Support:
) Are you fully aware of the amount Zen owners experiencing this problem?
2) Are you working on a fix for this update problem?
3) If yes to question 2, when are we likely to see the results of this?
Regards

Wish I had seen this thread before attempting to update my firmware to the SurePlay version.
This is what I did.
I downloaded the Firmware, downloaded the extra software and download Windows Media 0.
I ran the firmware update and connected my player to the computer, no problems.
It said the player would reboot several times and on the 2nd or 3rd, it would no longer connect my device. It would tell me that there were no drivers for the device.
I tried re-booting the player several times, as it will now only boot into recovery.
I have re-installed the drivers, I have even re-verted back to the original drivers from the CD, but it now will not even connect. If I can't connect the device, I can't put any firmware on the Zen, which means I can't use it at all now.
I have been through the knowledge base, but even narrowing down my search to only Zen Touch players, I get several pages of irrelevant information.
I have e-mailed Creative and will see what response I get and I have also posted on another forum.
There must be someone out there that can help sort this, it was an excellent present to me and now its not working
Thanks
Bubs

WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS???????

@WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS??I swear I can't believe Creative is getting away with what they are doing. I can't tell you the amount of people that are infuriated with this company. Creative seems to be more concerned with releasing a hundred versions of the same type of mp3 player instead of supporting the mp3 players they've already released. I have owned multiple Creative products including soundcards and mp3 players. The lastest one- the Creative X-FI(with wireless lan) is one of the glitchiest players I've ever owned yet their last firmware update was 2 years ago- 2 YEARS!!
!!! I've had it with this ridiculous company. They would be the envy of Apple if they could only get their customer support together instead they'd much rather watch their customer base slowly evaporate.
Dave

I TOTALLY agree. Not only does their product support blow, so does their customer support. I can't find anywhere to contact these people regarding my warranty return status. I have typed the RMA info in for 3 days now and all I receive is an internal error! WTF :angry:
The contact us link is just another link back the same options on the page. SO "contact us" really means "Good luck clicking around in a circle until you give up." I really hope that they send me my product back, lord knows I can't track its status anymore.
This will be the LAST thing I ever purchase from Creative until I've heared that they have gotten their act together.

Creative support service for Zen Mi

This is my first post. I just want to share my experience regarding the Creative support service. Please accept my apology if I posted on the wrong thread.
My Zen Micro mp3 player was faulty and it was retained by the Creative service centre in Singapore. It has been more than TWO weeks and I receive NO update from them.
I called up today (waited more than 0mins on telephone) and the helpdesk told me politely and apologized to me that my player is not ready for collection. I wanted an explanation but according to the helpdesk, there is NO available manager I can talk to at the moment. I was told to call 4 hours later to speak to the person who attended me on the day I brought my player to the service center. I only know there is a delay in shipment for the parts. The Zen Micro is still selling in the market, which I confirmed with the helpdesk.
For those who owned the product, be prepared and good luck with your player.
For those thinking of buying the product, no comment...
I am not targeting any parties or individual. I am a very happy owner of several Creative products like the SoundBlaster, 2. speakers system, Zen Micro player, my recent purchased of a complete Home Entertainment stuffs that included the 7. speakers system and Decoder etc. Sadly, I am very disappointed with the Creative support service over this issue and seriously would reconsider in supporting this home-grown listed company. I do heard of cases where users got one to one exchange when they reported a faulty unit. For my case, it is been more than TWO weeks and Creative is unable to do something about it... and yet they are selling it...
As a proof:
My Retention Slip Job No is: 32856.
Anyone who need clarification: [email protected]

joetkt,
I will get someone to look into this for you.
Jason

Creative Support Contact Phone & WIN XP PRO

I've searched all documentation that came with X-FI Platnium and can not find a customer support phone. I've searched the web site as well - but - " no joy".
I have migrated to XP PRO 64 Edition for an OS and can not get the system to recognize the device. Searching the forum for a quick answer to resolve my issue is like searching for a dime in the superdome with a pen light.
Any help or ideas ladies & gentlemen?
Don
[email protected]

Jason ... thanks for the reply.
I re-vivisted the install CD and ventured to the Support folder @ X:\Support\Americas\English. A support page explaining 60 days and other support functions etc was availabe. However, nothing on the page was linkable to obtain a number.
I well into the 60 days without having the luxury or avaibility or usage of the device. Like all, I only have nights and some weekend time at home to trouble shoot.
I sure I could solve this issue if someone from Creative would offer a tech support phone number.
This has been a big easter egg hunt to find one.
Don

Creative support do

I have been trying to resolve an issue but I can not connect to the support area of creatives web page. I can't even contact tech support by e-mail, all that happens when I click on those options is a blank page. I CAN however contact shopping support?
Whats up with creative? How do you RMA an item if you can't contact them? I used to have a pretty high opinion of Creative, always had one of their products in my system. I am disappointed.

I have the same problem!! I want to enter the Creative Store Assistence page because I've bought a mp3 Zen on-line(which I've already paied) but when I copy the order number to see if they're sending it or not, they say that the order doesn't exists :angry: and I can't contact anyone because there isn't a single e-mail adress to ask for help when you can't enter the store Assitence Page nor the Order satus.
And everyday I'm getting more and more nervous. I can't believe that I'm having this kind of problem with Creative
Please someone help me!!!!!Message Edited by lapa88 on 0-24-2008 02:4 PM

Why won't creative support ogg and fl

this is the only thing that makes me turn to iaudio. i love creative, but why are they supporting only inferior formats?
they can't even make a firmware update for the support?
i want a zen sleek but i also want the ultimate open source audio formats.Message Edited by Scorpion-Troop on 0-04-2006 08:40 AMMessage Edited by Scorpion-Troop on 0-04-2006 08:44 AM

You can sign the petition here (and pray) :smileyvery-happy:
http://forums.creative.com/creativel...scending&page=

Creative Support Response time

I filled out the online fault description about a week ago outlining an issue with my Zen Micro. Having not heard anything, resubmitted earlier today. What's and expected level of support?
My issue being:
When switching the unit on, all that shows up is the creative logo. It just hangs in this position. From here I am unable to turn it off or use the unit.
Things I have tried:
Ensure the battery is charged.
Swapped the battery with a know working battery. Still doesn't work.
Tried connecting the device to the pc, but is not recognised. A known working player does connect.
There aren't any unusual noises coming fromt the player.
I have tried accessing the Rescue Mode/Recovery Mode as detailed on the website support pages. Player won't power up.
Any suggestions?
Also the box states that it has a Year Hardware Warranty. Does this include parts and labour or just parts? If just parts, what's the average cost for labour for this kind of issue, from which I gather is not that uncommon. Player was purchased in the UK.
Many thanks,
Ian

DerekR wrote:
Ian,
) Start up in recovery mode, and try a Disk Clean-Up. It should show a percentage completed as it proceeds. In my case there was no such display - it just sat there.
2) Try a disk format. It should not take very long. In my case it just sat there.
I could hear the disk spinning if I held it up against my ear.
The tech concluded that the disk was fried, and the only thing to do was to return the unit for service. Since the unit was less than 24 hours old, I simply took it back to the store for replacement.
Derek,
I don't have access to the player whatsoever. None, zip, zilch, nada :-)
Cheers,
Ian

Question for Creative support t

Hello,
I want to buy Zen Sleek Photo and i got few questions:
. Do i need to install driver/program on Windows XP PCs in order to use it as portable HD dri've or it's Plug&And play like Disk on Key?
2. Can I copy MP3 files using Windows Explorer drag&drop *without installing any programs or drivers* or i have to use Windows Media Player + install proprietary driver?
3. Can i browse copied MP3 files by directory? I keep each album in its own directory. I want to keep it the same way on player!
4. Can I mark MP3 files and create/manage playlists in the player? What about erasing files?
5. Any plans for adding text reading option?

I'm not from support but I hope I can answer some of your questions
) The Zen Sleek Photo is 'plug and play' for music and photos (no drivers are needed). To transfer other documents that do not appear on the player (i.e. to use the player as a portable hard dri've), you can partition up to 6 GB for this purpose. This section of the player's dri've will appear as a removable disk dri've in Windows Explorer.
2) You can drag and drop all files via Windows Explorer without drivers. Or you can use Creative Media Source Organiser or WMP 0, again without drivers.
3) You cannot browse by directory on the player itself. The Zen Sleek Photo uses the 'search by ID3 tag' menu system (i.e. by Album/Artist/Genre), developed by Creative and used by most other players also. You can however store your player's files in folders, but be aware that these are only viewable/searchable via a PC in Windows Explorer or Mediasource, and cannot be viewed on the player itself. The titles of these folders do not have to bear any relation to the Album/Artist/Genre tag information. Also be aware that due to an annoying limitation of Microsoft's Media Transfer Protocol (which the Zen Sleek Photo comforms to), you cannot move files between folders on the player. You can only Create/Delete folders and add new tracks/delete tracks. If this annoys you, you can just keep your tracks in one folder or not create folders at all.
4) You can create, name, add to, delete and remove tracks from playlists on the go. There is a guide on how to do this for the Zen Micro at the top of this forum: http://forums.creative.com/creativel...essage.id=0736 The process for the Zen Sleek Photo is very similar. Some advanced features such as 'Smart Playlists' can only be accessed via a PC. The Sleek Photo has a bookmarking facility for up to 0 audio tracks. Erasing files can be done easily when the track/photo is selected or is playing in the 'Now Playing' area. Just go to the 'options' button and click 'delete track'. You can also erase Artists, Albums and Genres.
5) There is a petition to ask Creative to do this for their players: http://forums.creative.com/creativel...essage.id=5844

Improve Creative Support by sending correct links

Hello,
apart from the fact that i am no friend of the creative rule "older than 3 years, your problem" - could you at least please send correct links to the creative page with your "support" mails?
I got the following links that are not working:
http://ie.europe.creative.com/support/forums/
http://ask.europe.creative.com/srvs/cgi-bin/webcgi.exe?New,KB=Creative_de,Company={A2505E92-EE4E-49C5-A4DC-5066DDB447CD},case=18166
First link leads to "The resource can not be found", but i guess should lead to this forum.
The seond one leads to a page: "Knowledge Server Error - Please try again."
Could you please at least update your standart mails with correct and working links?

Originally Posted by Kalestu
Hello,
apart from the fact that i am no friend of the creative rule "older than 3 years, your problem" - could you at least please send correct links to the creative page with your "support" mails?
I got the following links that are not working:
http://ie.europe.creative.com/support/forums/
http://ask.europe.creative.com/srvs/cgi-bin/webcgi.exe?New,KB=Creative_de,Company={A2505E92-EE4E-49C5-A4DC-5066DDB447CD},case=18166
First link leads to "The resource can not be found", but i guess should lead to this forum.
The seond one leads to a page: "Knowledge Server Error - Please try again."
Could you please at least update your standart mails with correct and working links?
Hi Kaletsu,
Apologies for the inconvenience
Can you give me a PM on which email you used when contacting our email support?
Cheers!

I take back anything I ever said about the Creative support being go

All the emails you get back from them do is lead you in circles or give you answers to completely different problems. Stupid automated things. My mediasource/other creative software is painfully slow, but transfers are fast in wmp and yahoo so I know it's not a usb problem. Does anyone know what it could be? It's only a problem with mediasource and media explorer. I already tried uninstalling and reinstalling, and whatever else I could think of.

I avoid any and all packaged software like the plague, usually it works just about as well as dropping your pants and taking a nice **** all over your player.

Sb Live! 24 bit - Creative support probl

I think that Creative do not remember about "NO X-fi" users. What do you think about this problem?
When you make a new driver for sb li've 24 bit's There are so many thigs to improve and repair.
It's completly unfair that when Creative make a new card, forget about last cards which maked. This is a very bad politic.

$I take you do know about MS pulling Direct Sound 3D out Vista on up
EAX or Direct Sound 3D version?is in Alchemy how ever you will need a Sound Blaster Audigy on up
http://www.creative.com/soundblaster/alchemy/

Creative support b

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