CRM UI Strategy

Hi,
I hope most you know that SAP's UI strategy is ABAP webdynpro except SAP CRM.
SAP CRM is using BSP for its UI........is there any plan to move to ABAP wyndro for the forth coming release in CRM or SAP CRM will continue with BSP ????
Do you people have any idea on this??
please post it here.
Thanks

Shankar,
I would personally expect SAP shift the UI focus away desktop on-premise CRM in certain scenarios and strongly more focus on either mobile or on-demand solutions. That being said, I'm not sure if SAP wants to spend the money to migrate CRM over to webdynpro ABAP, nor explain to customers why its a good business proposition.
The PCUI to Webclient UI was a pretty easy business case to sell. The PCUI was not easy to use and difficult to maintain. There would be need to be compelling story like the PCUI/SAP GUI to webclient UI migration in order for such a transition between webclient -> webdynpro to make sense. Keep in mind even if it ever did happen the transition period would probably still be a long one.
Finally if you asked me to make the decision, I would say don't worry about migrating technologies and instead focus on a core mobile/ondemand solution instead as the replacement. I don't see any business value right now in using web dynpro ABAP instead of the webclient UI for CRM.
Take care,
Stephen

Similar Messages

HR data synchronization strategy to CRM

Dear all expert,
I hope this question never asked before. We are already synchronizing our HR master data (org structure, position) from HR client to CRM client using ALE.
The syncronization already ran 14 months.
I'd like to know, how is the best practises or of run sync. of HR data to CRM?
Now, we are sync. our HR data to CRM daily and using reporting period ALL at PFAL.
But, the consequences is: the IDocs created were very much. We want to eliminate that.
Why we do like that? Because our HR data can be changed dynamically and daily, updated back-dated or hiring in any-date. If we sync. the data not daily (example, weekly), it might be a salesperson not in CRM client when needed.
Why we use reporting period ALL? Because if we do not using that selection (using today or this month), the link between objects might be broken or inconsistencies because not all link will be sent, only link/object in the restricted period.
Any suggestion or experiences in other client about synchronization strategy? Is our selection already correct?
Don't worry about points.

Hi Kittu,
Please surf throught he link below:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/84dd0c97-0901-0010-4ab2-9849fba57e31
Best Regards,
Pratik Patel
Reward with Points!

Data Migration Strategy: Legacy to CRM (BP and Case)

Hi,
What is the best strategy to implement in migrating data (Master and Transactional) from a Legacy System (text file) into SAP CRM: Legacy System Migration Workbench (LSMW), Master Data Manager (MDM) or ABAP? And what are the reasons?
Thanks,
Nhlanhla

Hi Nhlanhla,
You can achieve this by IDOCS or XIF Function Modules.
   Preferred is develop a program using CRMXIF_PARTNER_SAVE and CRMXIF_PARTNER_REL_SAVE for better performance. Here you will find Z fields create through EEWB also.
For IDOCs
Message Type         CRMXIF_PARTNER_SAVE_M
Basic Type           CRMXIF_PARTNER_SAVE_M03
Message Type         CRMXIF_PARTNER_REL_SAVE_M
Basic Type           CRMXIF_PARTNER_REL_SAVE_M02
Regards,
Bhanu

CRM 2007 - support package strategy

Hi,
Could you please let me know about any document/presentation on support package strategy or support stack strategy from SAP for CRM 2007?
Thanks,
Anup

Check if this info helps you...
SP   Release date                                     Name                         Information note
01   Week 50, 07 December 15, 07          SAPKU60001            1098372
02   Week 16, 08 April 18, 08                   SAPKU60002            1137548
03   Week 33, 08 August 08, 08               SAPKU60003            1174624
04   Week 44, 08 October 17, 08              SAPKU60004            1231994
05   Week 08, 09 February 20, 09            SAPKU60005            1269655
06   Week 37, 09 September 10, 09          SAPKU60006            1304447
07   Week 17, 10                                       SAPKU60007
08   Week 40, 10                                       SAPKU60008
End of Mainstream Maintenance: March 31, 2013
End of Extended Maintenance: March 31, 2016
Regards.

CRM Monitoring Solutions/Strategy? New to SAP monitoring need some ideas..

I started a new rotation in my IT job. I am working with the SAP Basis team and my project involves developing a "monitoring strategy" for all of the current SAP solutions our company has implemented.
I would like to first identify possible areas that may need monitored. Does anyone have ideas or suggestions for me for developing a plan specifically for CRM? Any help would be much appreciated! Thanks!

Mike,
Have you read the document: SAP CRM Operations Guide? The link below is for CRM 2007:
https://service.sap.com/~sapdownload/011000358700001185592007E/CRM2007SOGV1.pdf
Alternatively this is found at http://service.sap.com/instguides
SAP Business Suite Applications
->SAP CRM
->SAP CRM 2007
->CRM Product
->Operations Guide CRM 2007
Take care,
Stephen

Question of the day: Best Portal integration strategy for CRM 7.0?

I would appreciate it if anyone can give me their feedback with the knowledge and background with the Portaland CRM WebUI integration based on the following options:
These are the available options for portal integration:
Option A: Initial Login to CRM WebUI, launch other functionalities from WebUI
     All users login through SAP CRM WebUI. Based on user portal roles, available applications are presented using WebUI transaction launcher to open up as new browser windows or within the content area of CRM WebUI
Option B: Initial Login to Portal, CRM and other applications launched from Portal
     CRM WebUI is setup as a full screen BSP iView. All users login once through SAP NW Portal. Based on user portal roles, available applications are presented. CRM, BI BOBJ, KM are launched in a separate browser windows. For SAP applications, there is SSO available.
Option C: Initial Login to Portal, CRM and other applications integrated into Portal
     All users login once through SAP NW Portal. CRM WebUI is integrated into the Portal content area, and navigation between CRM screens are handled through Portal links.
Business considerations:
1. Single-Sign-On (SSO): The proposed solution should provide an integrated sign on page that allows access to other CRM applications without the user logging in again.
2. Frontend navigation: All CRM applications used by business should be accessible from a single location. This should cater for future applications as well eg: AFLS. Ideally there should be a minimum number of windows that a user has to juggle.
3. Contextual usability: The related applications should be linked to CRM and launched where it is used to support business operations. If possible, the applications should launch with the particular CRM transaction/record to minimize time required to locate relevant information eg: integrated reporting
4. Standardized look and feel: The portal should not change the functionalities of standard CRM and should integrate well in terms of the look and feel of the product and NOL branding
Based on the following business considerations, would Option B a better solution in terms of integration with other CRM applications, integration with other SAP applications (BOBJ, KM), flexibility in integrating with other options, SSO, maintainability and scalabilit.
Thanks a lot,
Cecilia
Edited by: John Burton on Jan 20, 2010 1:38 PM

We did option B at our client for CRM 2007. The authetication works perfectly between SAP NW Portal, and SAP CRM. It was one day work with single BSP iView (I beleive).

Modified CRM application doesn't deployed in PROD server.

Hello SDN!
We have DEV and PROD runtime systems for CRM developing. Our custom CRM application successfully deployed to the DEV server many times. But transport to the PROD server hasn't any effect - our application doesn't exists in PROD server.
In CMS we assemble CRM SCs (SAP-CRMAPP, SAP-CRMDIC, SAP-CRMWEB, SAP-SHRAPP, CUSTCRMPRJ, SAP-SHRWEB), approve it and finally import in in "Production" tab. There was no error during this process.
I don't want post whole SDM log since it' huge, here is a begin:
20081014132849 Info   :Starting Step SDM-deploy at 2008-10-14 13:28:49.0325 +6:00
20081014132849 Info   :deployment of E:\usr\sap\JTrans\CMS\archives\sap.com~SAP-SHRAPP~SMD_CRM502_C~20081014064901.sca is skipped, because it belongs to the software component (sap.com / SAP-SHRAPP)
20081014132849 Info   :start deployment of archives:http://asu-03-d05:50018
20081014133737 Info   :connected to deploytool via sdm protocol
20081014133737 Info   :The following archives will be deployed (on http://asu-03-d05:50018)
20081014133737 Info   :E:\usr\sap\JTrans\CMS\archives\sap.com~SAP-CRMAPP~SMD_CRM502_C~20081014064154.sca
20081014133737 Info   :E:\usr\sap\JTrans\CMS\archives\sap.com~SAP-CRMDIC~SMD_CRM502_C~20081014064153.sca
20081014133737 Info   :starting deployment
20081014133737 Info   :deployment finished
20081014133737 Info   :Deploy log:
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :
20081014133737 Info   :Oct 14, 2008 1:28:58 PM Info: -------------------------- Starting deployment ------------------------
20081014133737 Info   :Oct 14, 2008 1:28:58 PM Info: Error handling strategy: OnErrorStop
20081014133737 Info   :Oct 14, 2008 1:28:58 PM Info: Prerequisite error handling strategy: OnPrerequisiteErrorStop
20081014133737 Info   :Oct 14, 2008 1:28:58 PM Info: Update strategy: UpdateAllVersions
20081014133737 Info   :Oct 14, 2008 1:28:58 PM Info: Starting deployment prerequisites:
20081014133737 Info   :Oct 14, 2008 1:28:59 PM Info: Loading selected archives...
and end of log:
20081014133737 Info   :Oct 14, 2008 1:37:33 PM Info: J2EE Engine is in same state (online/offline) as it has been before this deployment process.
20081014133737 Info   :Oct 14, 2008 1:37:33 PM Info: ----------------------- Deployment was successful ---------------------
20081014133737 Info   :end of log
20081014133737 Info   :RC of deployment: 0
20081014133737 Info   :The cvers update of sap.com_CUSTCRMPRJ.SMD_CRM502_C.20081014071626 cannot be performed, because thes JSPM data is not configured (no engine URL/user or password).
20081014133737 Info   :Step SDM-deploy ended with result 'success' at 2008-10-14 13:37:37.0117 +6:00
How to deploy properly our application?
Regards, Lev

Hi Lev,
Please ensure that you have mainted the j2ee engine hostname, port number and userid/password details for deployment onto the server.
The same can be checked in CMS --> Landscape configurator -->Runtime systems tab.
Rgards,
Thulasi

Is it possible to connect R/3 4.6c with CRM 7.0 EHP 1 to use Webchannel

Hi Team,
As per release notes of EHP1 for CRM 7.0 it is understood that, minimum ERP version required is
: SAP R/3 Enterprise 4.7 Extension Set 1.10. to connect to CRM 7.0(EHP1).
Question: In any way is it possible to use R/3 4.6C with CRM 7.0 EHP1for Webchannel scenario.?
Please share any information on this scenario if anyone is aware.
Thanks in advance.
Points would be rewarded.
Thanks,
S.Pingili

Hi,
Check Product Availability Matrix (PAM) on the SAP Service Marketplace under http://service.sap.com/pam.
Note 1147879 - webshop 4.0 and mySAP ERP 2005
Note 1587172 - Maintenance strategy for "SAP E-Commerce 5.0 for SAP R/3"
Denis

Basic Strategy / Best Practices for System Monitoring with Solution Manager

I am very new to SAP and the Basis group at my company. I will be working on a project to identify the best practices of System and Service level monitoring using Solution Manager. I have read a good amount about SAP Solution Manager and the concept of monitoring but need to begin mapping out a monitoring strategy.
We currently utilize the RZ20 transaction and basic CCMS monitors such as watching for update errors, availability, short dumps, etc.. What else should be monitored in order to proactively find possible issues. Are there any best practices you all have found when implimenting Monitoring for new solutions added to the SAP landscape.... what are common things we would want to monitor over say ERP, CRM, SRM, etc?
Thanks in advance for any comments or suggestions!

Hi Mike,
Did you try the following link ?
If not, it may be useful to some extent:
http://service.sap.com/bestpractices
---> Cross-Industry Packages ---> Best Practices for Solution Management
You have quite a few documents there - those on BPM may also cover Solution Monitoring aspects.
Best regards,
Srini
Edited by: Srinivasan Radhakrishnan on Jul 7, 2008 7:02 PM

Replication of BP from CRM to IS-U (ECC)

Hello,
Our problem is that the BP with the role sold-to party created in CRM is not being replicated in the contract partner role (MKK) in IS-U and the SD-customer is also not being created in ECC.
I can see the problem is that an appropriate reference customer model is not found.....but shouldn't the reference customer be taken from table TCRMBP_REFCUST when the BP is created in CRM??
Because in IS-U: SAP Utilities > Master Data > Business Partner> Settings for Creating Standard Customers
...You can only define one reference customer for the role Contract patner (MKK)....and here we have used the reference customer for BP created in IS-U.
I believe we need two reference customer (models), one that is used when the BP is created in IS-U and one when the BP is created in CRM...is this correct?
System information:
We have followed the IS-U specifications for the set-up and load guide for the BP. We have suceeded with the initial download from IS-U/ECC -> CRM.
Now we are trying to create BP in CRM and get it replicated to IS-U(as MKK) and ECC (as SD-customer xd01). CRM ->IS-U/ECC Is not working as assumed.
We are using the 'Strategy for Number Assignment Using the Same Numbers' and 'Strategy for Equal Status Systems' (IS-U/ECC->CRM and CRM ->IS-U/ECC)
Hope someone can help us out. I will reward maximum points
Kind Regards
Saima

Hello Irene,
Thanks for your reply.
The parameters in the PIDE transaction should be ok as there is no problem in this kind of correspondance...
The problem is that you can only define one reference customer for the BP role Contract patner (MKK).....and here we have used the reference customer(100110) The numberrange for BP created in IS-U is 100110-199999 that's why the replication works correctly for BP's created in IS-U.
On the other hand the no. range for BP created in CRM is 200111-299999. This leads to problems, as the contract partner can only be allocated to reference customer 100110 and not the reference customer (200114) which is meant for BP created in CRM.
When we create the BP (Sold-to party) in CRM it creates a BP (Contract partner) in IS-U...this contract partner has a field for reference customer, which remains empty when the BP is created in CRM => This leads to the fact that no SD customer is created in the background.
My question is how the SD partner can be created in the correct no. range....Can I somehow populate this reference customer field for BP (Contract partner) during the replication from CRM to IS-U?
Kind Regards
Saima

EHP1 FOR CRM 7.0

Hello,
I am installing in my EHP1 CRM 7.0 (ABAP), but in phase (preprocessing) after he doubled the bank of the following message:
To analyze errors During the start of shadow instance,
 view files 'STARTSFI.LOG' and 'DEVTRACE.LOG'
 in directory 'D: \ medias \ ehpi \ EHPI \ abap \ log'
 After fixing the error, repeat phase until shadow instance is
 Can you started and log on instance number '01 '.
The following are the logs.
'STARTSFI.LOG'
Entering a ETQ201 upgrade-phase "START_SHDI_FIRST" ("20111225104654")
Sep 4 ETQ399 connect standard environment is:
2 ETQ367 Connect variables are set is standard instance access
4 ETQ399 System-nr = '00 ', GwService =' sapgw00 '
4 ETQ399 Environment variables:
4 ETQ399 dbs_mss_schema = crd
ETQ399 auth_shadow_upgrade 4 = 0
Executing a pre-phase ETQ206 DB specific actions.
Executing a pre-phase ETQ206 DB specific actions.
Executing a ETQ200 current phase 'MAIN_SHADOW / START_SHDI_FIRST'.
Phase 1 ETQ399 arguments:
2 ETQ399 Arg [0] = 'DEVTRACE.LOG'
Sep 4 ETQ399 environment for shadow connect:
Sep 4 ETQ399 RFC variables for shadow connect:
4 ETQ399 System-nr = '01 ', GwService =' sapgw01 '
4 ETQ380 computing toolpath for request "TP_SHADOW_CONNECT"
4 ETQ381 request "TP_SHADOW_CONNECT" means "tp needs to connect to shadow system"
4 ETQ382 translate to group "R3UP_TOOL_GROUP_NEW"
4 ETQ383 translate to path "exe"
4 ETQ383 translate to path "exe"
Sep 4 ETQ399 tool parameters for shadow connect:
4 ETQ399 default TPPARAM: SHADOW.TPP
4 ETQ380 computing toolpath for request "TP_ALWAYS_NEW"
4 ETQ381 request "TP_ALWAYS_NEW" means "always DIR_PUT from tp / exe, is phase KX_SWITCH"
4 ETQ382 translate to group "R3UP_TOOL_GROUP_NEW"
4 ETQ383 translate to path "exe"
4 ETQ383 translate to path "exe"
2 ETQ399 Starting shadow instance
4 ETQ359 RFC Login to: System = "CRD", Nr = "01", GwHost = "fhsrv011" GwService = "sapgw01"
2 ETQ231 RFC Login failed
4 ETQ359 RFC Login to: System = "CRD", Nr = "01", GwHost = "fhsrv011" GwService = "sapgw01"
2 ETQ231 RFC Login failed
2 Stopping ETQ399 shadow instance
4 ETQ359 RFC Login to: System = "CRD", Nr = "01", GwHost = "fhsrv011" GwService = "sapgw01"
2 ETQ231 RFC Login failed
4 ETQ359 RFC Login to: System = "CRD", Nr = "01", GwHost = "fhsrv011" GwService = "sapgw01"
2 ETQ231 RFC Login failed
2 Starting system ETQ353
2EETQ399 Starting shadow instance failed
And 'DEVTRACE.LOG'
trc file: "dev_disp", trc level: 1, release: "720"
sysno 01
sid CRD
systemid 562 (PC with Windows NT)
RELN 7200
patchlevel 0
patchno 100
intno 20020600
make multithreaded, Unicode, 64 bit, optimized
profile D: \ medias \ ehpi \ EHPI \ abap \ CRD \ SYS \ profile \ CRD_DVEBMGS01_fhsrv011
pid 3332
kernel runs with dp version 131000 (ext = 118000) (@(#) DPLIB-INT-VERSION-131000-UC)
length of 588 bytes is sys_adm_ext
SWITCH TRC-HIDE on ***
LOG Q00 => DpSapEnvInit, DPStart (01 3332) [dpxxdisp.c 1287]
shared lib "dw_xml.dll" version 100 successfully loaded
shared lib "dw_xtc.dll" version 100 successfully loaded
shared lib "dw_stl.dll" version 100 successfully loaded
shared lib "dw_gui.dll" version 100 successfully loaded
shared lib "dw_mdm.dll" version 100 successfully loaded
shared lib "dw_rndrt.dll" version 100 successfully loaded
shared lib "dw_abp.dll" version 100 successfully loaded
shared lib "dw_sym.dll" version 100 successfully loaded
shared lib "dw_aci.dll" version 100 successfully loaded
rdisp / softcancel_sequence: -> 0.5, -1
rdisp / dynamic_wp_check: 0
rdisp / calculateLoadAverage: 1
Sun Dec 25 11:11:48 2011
WARNING => DpNetCheck: NiAddrToHost (1.0.0.0) took 5 seconds
GZZ *** LOG => 1 Possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 6404]
MtxInit: 30 000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: dp-profile-write values into sys_adm_ext
DpIPCInit2: start server> fhsrv011_CRD_01 <
DpShMCreate: sizeof (wp_adm) 31 696 (2264)
DpShMCreate: sizeof (tm_adm) 5,517,056 (27,448)
DpShMCreate: sizeof (wp_ca_adm) 64 000 (64)
DpShMCreate: sizeof (appc_ca_adm) 64 000 (64)
DpCommTableSize: max / headSize / ftSize / tableSize = 500/16/584064/584080
DpShMCreate: sizeof (comm_adm) 584 080 (1144)
DpSlockTableSize: max / headSize / ftSize / fiSize / tableSize = 0/0/0/0/0
DpShMCreate: sizeof (slock_adm) 0 (104)
DpFileTableSize: max / headSize / ftSize / tableSize = 0/0/0/0
DpShMCreate: sizeof (file_adm) 0 (80)
DpShMCreate: sizeof (vmc_adm) 0 (2152)
DpShMCreate: sizeof (wall_adm) (41664/36752/64/192)
DpShMCreate: sizeof (gw_adm) 48
DpShMCreate: sizeof (j2ee_adm) 3952
DpShMCreate: SHM_DP_ADM_KEY (addr: 00000000035B0050, size: 6357408)
DpShMCreate: sys_adm allocated at 00000000035B0060
DpShMCreate: wp_adm_list allocated at 00000000035B3040
DpShMCreate: wp_adm allocated at 00000000035B3230
DpShMCreate: tm_adm_list allocated at 00000000035BAE10
DpShMCreate: tm_adm allocated at 00000000035BAE60
DpShMCreate: wp_ca_adm allocated at 0000000003AFDD70
DpShMCreate: appc_ca_adm allocated at 0000000003B0D780
DpShMCreate: comm_adm allocated at 0000000003B1D190
DpShMCreate: system runs without Slock table
DpShMCreate: system runs without file table
DpShMCreate: vmc_adm_list allocated at 0000000003BABB30
DpShMCreate: system runs without vmc_adm
DpShMCreate: gw_adm allocated at 0000000003BABBE0
DpShMCreate: j2ee_adm allocated at 0000000003BABC20
DpShMCreate: ca_info allocated at 0000000003BACBA0
DpShMCreate: wall_adm allocated at 0000000003BACC30
DpCommAttachTable: comm attached table (header = 0000000003B1D190/ft 0000000003B1D1A0 =)
DpSysAdmIntInit: initialize sys_adm
rdisp / test_roll: roll strategy is DP_NORMAL_ROLL
check day token not active (5 tokens)
MBUF OFF state
DpCommInitTable: init table for 500 entries
DpRqQInit: keep protect_queue / slots_per_queue 0 / 2001 in sys_adm
rdisp / queue_size_check_value: -> on, 50,30,40,500,50,500,80
EmInit: MmSetImplementation (2).
MM global diagnostic options set: 0
<ES> Client 0 initializing ....
<ES> InitFreeList
<ES> Block size is 4096 kByte.
Using Implementation View
Using <EsNT> view memory model.
<EsNT> Memory Reset disabled the default NT
ERROR => <EsNT> CreateFileMapping name = Global \ ES_SEG_01_000, size = 2044 MB, error = 1455 [esnti.c 1276]
Memory diagnostic *
SystemInformation
Processor-Typ: Processor-Count: 4
Operating System: NT 6.0, Build 6002
Service Pack: Service Pack 2
NT Pagefile Informations
Config. minimum size: 0 K
Config. maximum size: 0 K
Avail. maximum size: 0 K
A
Pagefile
Min.Size
Max.Size
Avail.Max
Curr.Size
NT Task Manager Informations
Total Handles: 4096
Total Threads: 0
Total Processes: 10
Commit Charge Total: 0 K
Commit Charge Limit: 1749755472 K
Commit Charge Peak: 0 K
Phys.Memory Total: 1749210804 K
Phys.Memory Available: 0 K
File Cache: 54 K
Kernel Memory Total: 0 K
Kernel Memory Paged: 0 K
Kernel Memory Nonpaged: 0 K
Memory usage of current process
Virt.address Total space: 0000008589934464 K
Avail.virt.address space: 0000008589004628 K
Private Pages: 0 K
Total heap size: 14411 K
Virtual memory regions: 36 K
Uncommitted heap memory: 7792 K
Allocated heap memory: 6390 K
Moveable heap memory: 0 K
DDE shared heap memory: 3125 K
Memory usage of all processes
PID
Image
Instance
Work.Set
WAS Peak
Priv.Pages
PP Peak
Pg Fault
13236
sapstartsrv.exe
94832 K
95576 K
119092 K
176464 K
1101
14464
msg_server.EXE
[MS] CRD_00
13300 K
13320 K
15448 K
15536 K
3
14632
disp + work.EXE
[SD] CRD_00
178976 K
178976 K
100204 K
103312 K
43
14452
igswd.EXE
[**] CRD_00
6008 K
6040 K
4172 K
7212 K
1
11628
igsmux.exe
16012 K
16012 K
19736 K
19736 K
3
14720
igspw.exe
36928 K
36928 K
39976 K
40376 K
11
14532
igspw.exe
36180 K
36180 K
39220 K
39620 K
12
14384
gwrd.EXE
[GW] CRD_00
16580 K
16600 K
15680 K
21676 K
4
11612
icman.EXE
[**] CRD_00
106700 K
106708 K
109724 K
111824 K
26
12220
disp + work.EXE
[WP] CRD_00
172264 K
175308 K
180652 K
180652 K
108
13620
disp + work.EXE
[WP] CRD_00
195132 K
260164 K
138844 K
162816 K
169
12884
disp + work.EXE
[WP] CRD_00
109204 K
169228 K
130508 K
143268 K
90
7976
disp + work.EXE
[WP] CRD_00
118696 K
152260 K
131956 K
163248 K
94
13352
disp + work.EXE
[WP] CRD_00
90176 K
94072 K
123736 K
126148 K
29
14736
disp + work.EXE
[WP] CRD_00
101052 K
183384 K
126848 K
198328 K
98
13984
disp + work.EXE
[WP] CRD_00
78400 K
79660 K
118712 K
122304 K
23
10540
disp + work.EXE
[WP] CRD_00
74176 K
75556 K
117032 K
122304 K
22
9756
disp + work.EXE
[WP] CRD_00
68800 K
70104 K
119116 K
122308 K
20
14664
disp + work.EXE
[WP] CRD_00
67660 K
68504 K
119588 K
122308 K
21
9980
disp + work.EXE
[WP] CRD_00
83952 K
84376 K
117100 K
122268 K
24
13556
disp + work.EXE
[WP] CRD_00
56436 K
56472 K
114772 K
122276 K
17
14672
disp + work.EXE
[WP] CRD_00
129136 K
131320 K
124356 K
129668 K
76
1352
disp + work.EXE
[WP] CRD_00
70916 K
72192 K
120832 K
122264 K
22
13632
disp + work.EXE
[WP] CRD_00
76116 K
77592 K
121300 K
122276 K
23
11784
disp + work.EXE
[WP] CRD_00
52516 K
52536 K
115316 K
122264 K
16
10580
disp + work.EXE
[WP] CRD_00
82100 K
82136 K
115872 K
122268 K
23
12872
disp + work.EXE
[WP] CRD_00
52548 K
52568 K
115380 K
122264 K
16
13732
disp + work.EXE
[WP] CRD_00
62384 K
62824 K
117464 K
122264 K
21
11824
disp + work.EXE
[WP] CRD_00
52460 K
52480 K
115408 K
122264 K
16
4668
msg_server.EXE
[MS] CRD_01
14168 K
14168 K
15048 K
15052 K
3
3332
disp + work.EXE
44684 K
44684 K
74600 K
82528 K
10
Sum
2358492 K 3037692 K
**** Error 11 while initializing OS dependent part.*
**** ERROR => DpEmInit: EmInit (1) [dpxxdisp.c 10428]*
**** ERROR => DpMemInit: DpEmInit (-1) [dpxxdisp.c 10342]*
**** DP_FATAL_ERROR => DpSapEnvInit: DpMemInit*
*DISPATCH EMERGENCY SHUTDOWN *** ****
Increase TraceLevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd = 1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Dec 25 11:11:58 2011
NiISelect: occured TIMEOUT (10000ms)
dump system status
Workprocess Table (long) Sun Dec 25 13:11:58 2011
========================
In Type Pid Status Cause Start Err RSTR No Time Program Cl User Action Table
Dispatcher Queue Statistics Sun Dec 25 13:11:58 2011
===========================
--------++++ -
+
Typ
now
high
max
writes
reads
--------++++ -
+
NOWP
0
0
2000
0
0
--------++++ -
+
DAY
0
0
2000
0
0
--------++++ -
+
UPD
0
0
2000
0
0
--------++++ -
+
ENQ
0
0
2000
0
0
--------++++ -
+
BTC
0
0
2000
0
0
--------++++ -
+
SPO
0
0
2000
0
0
--------++++ -
+
UP2
0
0
2000
0
0
--------++++ -
+
max_rq_id 0
wake_evt_udp_now 0
wake events total 0, udp 0 (0%), shm 0 (0%)
since last update total 0, udp 0 (0%), shm 0 (0%)
Dump of tm_adm structure: Sun Dec 25 13:11:58 2011
=========================
Term uid man user term lastop mod wp ta a / i (modes)
Workprocess Comm. Area Blocks Sun Dec 25 13:11:58 2011
=============================
Slots: 1000, Used: 0 Max: 0
--------++--
+
Id
owner
pid
eyecatcher
--------++--
+
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd = 1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Dec 25 11:12:03 2011
NiISelect: occured TIMEOUT (5000ms)
DpHalt: shutdown server> fhsrv011_CRD_01 <(normal)
DpJ2eeDisableRestart
DpHalt: Switch off Shared memory profiling
ShmProtect (57, 3)
ShmProtect (SHM_PROFILE, SHM_PROT_RW
ShmProtect (57, 1)
ShmProtect (SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
DpHalt: stop work processes
DpHalt: Terminate gui connections
DpHalt: wait for end of work processes
DpHalt: not attached to the message server
DpHalt: EM cleanup
EsCleanup ()
EsCleanup ....
EmCleanup () -> 0
Es2Cleanup: Cleanup ES2
LOG Q05 => DpHalt, DPStop (3332) [dpxxdisp.c 11252]
DpHalt: Good Bye .....
trc file: "dev_ms", trc level: 1, release: "720"
[Thr 5176] Sun Dec 25 11:11:41 2011
[Thr 5176] ms / http_max_clients = 500 -> 500
[Thr 5176] MsSSetTrcLog: trc logging active, max size = 52428800 bytes
systemid 562 (PC with Windows NT)
RELN 7200
patchlevel 0
patchno 92
intno 20020600
make multithreaded, Unicode, 64 bit, optimized
pid 4668

Hi Michael,
even if the guides are very detailed in the procedure itself they don't show a dependency between components. I was now browsing and reading to roughly 600 pages of SAP documentation, Wikis, Upgrade guides, EHPI guides etc. and I'm still not clear. According to the guides it is necessary to set up SolMan using Landscape Verification to get the system details right and then use MOPZ.
As always when it comes to dependencies it's very confusing from a technical perspective to make a clear statement.
As a German (speaking) company we would have to do several things:
- map the used "Business process" to SAP terminology
- translate that terminology from SAP-German to SAP-English
- use MOPZ to find out a dependency (or none)
And even then - for my understanding this is all way to complex and intransparent to just find out a "dependency". I will certainly not upgrade SolMan, install LV on Solman with some dozen notes to just find out, whether it may be necessary to upgrade to EHP5 or not. There has to be a different/documented way in finding that information, even if that means opening OSS calls and insisting someone to give a clear statement.
I don't consent setting up a tool and invest time (and hence money) to configure that tool to get information (note: we're not talking about the upgrade itself, just about preparation). The complexity and integration of the components is SAP made, not customer made, and therefore SAP has to give that information, not telling customers to mess with yet-another-complex tool (SolMan).
It shouldn't be too difficult to say that component SAP_CRM 702 needs an SAP_APPL 605 or not.
Just my EUR 0.02.
Markus

Middleware on CRM 7.0 for ERP and CRM sales integration

Hi all,
i am involved in a CRM upgrade project in order to repleace the client current release with CRM 7.0.
currently, my client handles sales integration between ERP and CRM using middleware fucntion and in particular SCENARIO A that allows to create sales orders both in the CRM system and in the R/3 system and to change them mutually in both systems.
my question is: new release 7.0 covers all those included functionalities by default without implementing this scenario? If yes, how and what exactly.
thank you in advance and i am looking forward your feed-back
cheers, lucia

Hi Christophe
this can be done. You can call MDM web services for either doing a Free form search or even run a MDM matching strategy to find potential duplicates defined based on rules in MDM.
In one of our projects we have used Web services call from CRM ecommerce portal to MDM for doing a Customer search.
Thanks-Ravi

Upgrade - Installation CRM 7.0 with W2K3 and J2EE AddIn

Hi all,
Because of the end of maintance I have to upgrade CRM 4.0 to CRM 7.0.
During the upgrade phase Iu2019ve detected changes within the CRM System installation and architecture.
First thing I discover was that itu2019s not possible to install CRM 7.0 with the W2K3 64bit OS.
You have to install the system with Windows 2008 Standard 64bit Edition.
All our SAP Systems running with W2K3 64bit OS with very good performance and that is why itu2019s our standard OS.
The different between W2K3 and W2K8 is enormous. (Everyone who changed from WinXP to Win Vista knows what I mean.)
Even the change of the SAP Kernel causes yet unknown problems
But I thought so what, thatu2019s IT and upgraded the ABAP stack to 7.0
The upgrade was fine and finished.
After that I would like to install the missing J2EE Components and TREX.
But the next catch Iu2019ve discovered was that it isnu2019t possible to install the J2EE Engine as an AddIn Installation into the upgraded ABAP Engine.
Wow, thatu2019s a thing!!!!
Our company IT strategy is System consolidating and now I should make 9 out-of 3 systems.
(DEV-QS-PROD Landscape)
Not to mention the administrative complexityu2026.
Now Iu2019m searching for solutions to avoiding this problems.
For the J2EE AddIn installation I want to try a intermediate upgrade to a former CRM Release where a AdIn Inst is possible (e.g. CRM 5.0 or something) and than upgrade to CRM 7.0
But whatu2019s about the prescribed OS W2K8?
As far as I know there is no SAPinst for a CRM 7.0 Upgrade/Installation under W2K3.
Ok, for a company with a huge webshop it makes sense, but our webshop isnu2019t so big that there could be same performance problems.
As noted before, all our SAP Systems running with a W2K3 64bit OS and we donu2019t have performance problems.
Does anyone have an idea how I can solve my CRM 7.0 Inst/Upgrade Problems?
Best regards
Mario Fischer

Hi Mario,
We installed CRM 7.0 a couple of months back with DVD- 51035700 (Master) on a Win 2003 server.
NW 7.01 (base for CRM 7.0) is supported on Win 2K3...but PAM does mention 2008 exclusively for CRM 7.0
As far as the Java Add In is concerned, ABAP & JAVA stacks have been seperated in order to simplify things.
The dual stack was difficult to administer & manage; hence, now you need to install 2 different systems & connect them via JCO.
We had a 16 GB server for CRM 7.0, which instead of hosting one "ABAP+JAVA" system, now has 2 systems (a seperate ABAP system & a seperate JAVA one)..n so far we havn't faced any issues as such.
In fact it's a good thing that since the 2 stacks have been seperated, the dependancy factor's been minimized.
Thanks,
Have a nice day,
S
Edited by: Saba Sheikh on Feb 24, 2010 1:08 PM

Importance of Bounce management functionality in SAP CRM

Hi All,
I want to discuss few interesting issues which I have come a cross while doing a setting for bounce management functionality in SAP CRM 7.0
Before sharing my experience I want to discuss some term related to Bounce email than will discuss about types of bounce emails and cause of the bounce email.The setting of bounce functionality is describing in below link .
http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/3f509215835fa7e10000000a1553f7/content.htm
In general when a website visitor sigh up they receive email from the company site, the information the site collected saved in the database but It commonly happen some of your email will be undeliever. In marketing term we say it as 'Bounce'. this is the same way happen as when a person give a bank cheque to bank and don't have sufficient money to his/her account the bank people say the cheque got bounce ..
As we are aware emails are bounce for variety of reason such as.
     - In case the recipient email address is invalid.
     - recipient email address is inactive or closed
     - recipient mailbox is full or mail server have some technical issue etc
In general all these bounces emails categorize in two category.
Hard bounce- When email address is not active. example wrong email address, email address de-activated, deleted,or closed
Soft bounce- recipient mailbox is full, mail server have some technical issue, Out_of_office is setup .
Now finally we come to know about the cause of bounce email and types. Now the question arises why this is so important when we have bounce management functionality active in sap crm marketing ? as described in above url.
suppose that there is a campaigning happening for an product where 3000 person visited it. Now incase 2000 visitors shown interest so have qualified as prospect bases on the information they have provided such as name, address, salary or employment detail.
After successfully execution of campaign now senior executives create a mailing list for all the prospects in the target group of campaign and sends email to all the users.Now if I say to how many customers really company have reached reached after campaign execution answer will be we can not have the correct fact and figure as there could be some bounce happened.
Now incase bounce management setting is configure in your CRM system than system will receive inbound e-mails for each bounce.Suppose we have received one thousand bounce emails than we would say actual customer contacted is 1000. this is the correct fact and figure and very much useful for marketing people.
After than executive could remove email address which were hard bounced and for soft bounce they can use some other channel to contact like telephone calls etc to reach them.
The correct facts and figures are very much important for marketing strategy and planning and also to know success level of each campaign. Assume a scnario where in day a company launches more than 5 campaign. I feel the importace is transparent now.
I hope you would find some interest in above blog.
Thanks
prem

HI, Sreedhar
Check this thread:
Re: New search help on CRMD_ORDER locator
Denis.

CRM Order: Error occurred during determination of profitability segment

Hello All,
I have created a Trade promotion in CRM, and maintained the determination condition and Discount condition for the combination of
Customer /Sales org /Product.
I have maintained settings for CO-PA in connected SAP ECC
When i create a sales order in CRM , trade promotion is determined in the order and also discount is considered in the order pricing.
When i save the order in CRM, an entry in the outbound queue of CRM is created with destination pointing to ECC, which is having the status: SYSFAIL.
The description of the error is :" Error occurred during determination of profitability segment "
Suppose when if i remove the trade promotion which was determined in the order and then save the order i dont get this error.
Hence could you please help me providing additional settings which should be done if we want to have TPM also.
Regards,
Naveen

Long Text message
An error has occured in the system ECPCLNT100 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
Error occurred during determination of profitability segment (Notification E IAOM 025)
Error occurred in derivation rule. See long text (Notification E K/ 111)
I pressed F8 to see the derivation strategy , but how do i figure out which characteristic/char value is missing / has the error.
Best Regards
Meghna

CRM UI Strategy

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