CRS Historical Reporting - printing failure !
Hello All,
I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting. From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy. The error is and remains could not start print job with a window title of crystal report viewer. Our environment has Microsoft print queues set up for users. Any suggestions? Thanks in advance.
I believe you are running into this bug:
http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCtn20575&parentprogram=QDDTS
CSCtn20575 Could not start print job to network on HRC for CCX 8.0(2)
Symptom:
Cutomers on CCX 8.0 may not be able to print to the network in Historical Reports Client even though all other print jobs work fine. Error message states "Could not start print job" from the Crystal report viewer.
Conditions:
Only affects customers on the 8.0 platform of UCCX. Does not seem to matter if they are on a client system of XP or Win7.
Workaround:
They can either map the HRC user system directly to the network printer, bypassing the print server, or save the report to the PC and then open in a PDF viewer and print from there. Bypassing the print server seems to be a good option.
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Hello guys,
I have a customer with ipccx 5.02 .
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PC is logged during the time that scheduled is programming and also is not in sleep mode.
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104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
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I have the following license :
UCCX enhanced
IVR ports 150
Enhanced seat 22
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I generated a report for see how many agents is logged in = 15 .
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Hello, all!
I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report (by CSQ)" I have 15 calls abonded. But in the "Abandoned Call Detail Activity Report" I have 88 calls. May be I am doing something wrong. Please, Can anybody help me with this question?
Call Center works with CUCM 6.1, IPCC Enhanced 5.0. You can find generated reports in the attach.Hello Tony,
This guide explains each report and what you will find:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
HTH
Please rate this post if was helpful
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Hello,
I have a customer with CRS 4.0(2) and has been recently upgraded to CRS 4.0(5) on a different server. Is it possible to dump the data regarding historical reports to the new server somehow?
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Thanks in advanceIf the database schema is same then you can migrates the HR data to the new server. Only data migration of HR data occurs during the upgrade process.
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Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
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System.Runtime.InteropServices.COMException (0x80047E5D): Failed to open the connection.
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at WinLabel.Form1.Button1_Click(Object sender, EventArgs e)
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at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
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at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)Hello Steve,
Thanks for the feedback. Since this appears to be a permissions issue there's one other thing to check. When the merge modules are installed there's often an option to install for "me" or for "everyone." Make sure the files are being deployed for everyone.
Here are links to some RDC and .NET documents as well as the Statement of Direction for the RDC. I'm not sure if you'll actually be able to pull them up though. Some documents require a login for the Service Market Place in order to view them. Hopefully these will work without logging in.
[Using the Report Designer Component in Microsoft Visual Studio .NET|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0751a7f-a81d-2b10-55a0-e6df0e1bab6d]
[SAP Note 1217809 - Is the Report Designer Component supported in the .NET development environment?|https://bcp.wdf.sap.corp/sap/sapnotes/display/0001217809]
[Crystal Reports Report Designer Component - Statement of Direction|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80bd35e5-c71d-2b10-4593-d09907d95289]
I hope you're able to track down the permissions issue!
Sincerely,
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You can check the link belowCisco Unified Contact Center Express 5.0 Historical Reporting Administrator and Developer Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/hr_admin_devp/crs501hd.pdf
this document includes all the details regarding the reports and its cutomization.
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Hi,
i have some strange problem when i try to login to Historical Reports 4.0.
On my laptop there aren't any issue but on my customer's PC i can login
succesfully only sometimes.
This is the log file.
1: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes
2: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'
3: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Root Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\'
4: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Exports Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\reports\'
5: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler SQL Files Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\sql\'
6: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'
7: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'
8: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (3.8)
9: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: ora solare Europa occidentale
10: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Attempting to read commandline arguments
11: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Commandline arguments received before parsing:
12: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Ignoring all command line arguments
13: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Arguments recieved are: Empty Array
14: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-4-UNK:'authRelUrl' key was not found in ini file (C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini). Using default authentication relative URL /histRepWebSrvrComp/histRepClientsServlet
15: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-7-UNK:Sending authentication request to server (172.25.1.34) for user (stat1)
16: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-4-UNK:Downloading info from URL(http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
17: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Authentication response was received from (http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
18: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Attempting to load XML response from authentication servlet
19: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
20: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Errore di login | Si ? verificato un errore durante il tentativo di comunicazione con il server Web. Verificare l'ID utente e la password e riprovare.
21: 18/09/2006 11.23.14 %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...
Any ideas?
Thanks in advance,
StefanoThis is issue is to due to Bug in the software.The work around at this time is to uninstal and re-install the historical reporting tool, which will allow them to run reports for a time. This issue will be fixed in CRS 4.0
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Historical Reporting Client Login Failure - UCCX 7.0(1)
We're experiencing intermittent login failures with the Historical Reporting Client, extract from the log file below:
1: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK: Error # 35761 ,Description= Request timed out ,LastDllError= 0
2: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://<ip address>/histRepWebSrvrComp/histRepClientsServlet)
3: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
4: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://ip address/histRepWebSrvrComp/histRepClientsServlet)
5: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
6: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
7: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
8: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
9: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
Does anyone know why this may be happening as it's driving the customer mad. User can usually login after a few attempts.
The authentication timeout is set to 15 seconds, surely this is more than enough time or should we increase the timer?
Any advice much appreciated.Hi Robert
Thanks for the response and all very good suggestions which should help Chris narrow down his particular issue.
It's been about a year since we last looked at this so I'd quite forgotten most of the diagnostics we'd done however we did go through most of the same diagnostics ourselves but the resolution was hampered due to the fact we support the telephony/WAN and another third party supports the desktops and LAN infrastructure so after months of to and fro with the customer and their third party (and many, many man hours) we eventually left the risk with the customer and investigations never progressed any further.
1.) Upgrade to UCCX 7.0SR5. This is a very stable release of code with few open bugs or caveats against it.
- Agreed. We also ran into other bugs which required an upgrade.
2.) Verify that the active NIC is indeed at the top of the bindings order. Just having it active isn't enough, there needs to be the further test of moving to the top of the bindings order.
- We did check this.
3.) Verify that the hosts file on the UCCX server(s) has the external IP and hostname of the server in it.
- Did this too.
4.) Check the remote locations to verify that the network is correctly configured, there are no line errors on the WAN circuits, no misconfiguration on the switch/router ports and that QOS is in place across the network.
- This part of the investigation stalled due to another 3rd party supporting the onsite network however no WAN issues were found.
5.) Try to take a test system that is on the same network as the one having HRC errors. See if it's seeing the issues. If not, progressively move out to other offices/locations until you replicate the issue and then see what has changed. Something there should hopefully point to the cause of the error.
- We did this also, using my laptop I connected from various locations and even when using the same network connection as the end user had no problems, we did note the successful connection attempts used a slightly different network route/DNS/WINS however again got nowhere with the third party supporting this aspect of the network.
6.) Finally, you may want to consider creating external data warehouse servers so that your UCCX servers aren't serving up the HRC data.
- Not an option for this customer, again this aspect of the service is a different third party on their own network and customer not willing to pay for additional servers for the telephony estate to provide this functionality when they only have a few CCX users.
Regards
June -
Historical Reports v 4.0 will no longer print
We have been running reports in historical reports for the past couple of years and printing them out without an issue. About 2 weeks ago we had to rebuild our Call Manager publisher and restore from a backup from a 3 months ago since BARS had not been working (bad on my part). Anyway, after that Historical Reports will not print.
We can run thereports and all of the correct information shows up. We can export the report and print it after that, but that just adds another step. For some reason we click on the print button, the print dialog box comes up, you click the OK button, and the box goes away but nothing prints.
I have uninstalled the application, restarted, and installed the application all to no avail(on 4 different machines and on 1 I hacked the regeitry to make sure nothing was there). I have tried different printers and different drivers (PS, PCL 5, and PCL6) and different machines. It all just seem sto boil down to not wanting to print I I can not figure out why. All of the articles I have read here have not given me any further information to help me try to resolve this. Can anyone think of anything else that may be causing this?
Thanks much
DaveHi Dave.
Have your checked your hrcConfig.ini ?
C:\Program Files\Cisco UCCX Historical Reports
hrcConfig.ini
[MODEL]
;Use one of the following values:
;1 - to use Shared Memory model
;0 - to not use Shared Memory model (default)
UseSharedMemory=1
Change the value to 1 and see if it works. -
CRS 5.0(1) issue with historical reports
Hi support community,
I'm facing an issue on a CRS 5.0(1) with historical reports (HDS).
Last known issue on the Windows Server was that there were no free space on hard drive.
This is now fixed and everything looks fine again.
Now the user reporting that they could not get historical reports.
As far as I could troube shot this issue by now, I can say that all regarding services are up and running.
I can still run reports for the current day but not for the last week or month.
So I guess there is a issue that the CDR don't stay in the MSSQL server.
I go through the logs and could not find anything suspicious.
Just one thing gives me to think of, in the database "da_cra" / table "ConfigLog":
- last entry was on 07.11.2012 where the space issues started
- I could not get any usefull information about the last entries
CRS 5.0(1) is not supported by TAC anymore so I hope some one could put me in to the right direction for further trouble shooting.
The user need the HDS reports until a new soloutin for CC is online.
My action plan looks as following:
- enable tracing for SQL - HDS
- perform check table / repair table on MSSQL
Unfortunately there is a message when I try to enable the tracing, but I don't get it what this message try to say me.
I don't know any MSSQL commands to run such checks / repairs.
Regards, AlexanderHi Anand,
let me see if this could help.
I'm facing an issue that we could not get data older than current day.
So if the database would be reached the maxium size so I guess we could not get the latest CDR but older one, right?
But in our situtation we have a vice versa situation, we get current CDR but not historical.
I checked the purge settings:
- schedule is configured to daily "12:00 AM"
- purge data older than "99" months
- notify when database reach "70" % of 2048 MB
- initiate autmoatic purge when databse size exceeds "80" % of 2048 MB
- auto purge data for the oldest "15" days
So this should be fine
I attached the PurgeProcess.log and have some questions about it:
line 4: Calling execute with purge date sat nov 27 00:00:03 CET 2004
--> where is this date coming from? date time settings are correct on Windows host
line 17: oldest record in the database has a timestamp of tue feb 26 07:27:39 CET 2013
--> this is excatly what I experience, any how the purge process gone crazy and deleting to much CDR's
line 18: database size exceeded auto-purge threshold of 80%
--> why is the database have such a great size if the lates record is from day before (call amount ~ 500 calls per day)
So at this point I have two questions why is the time stamp wrong and how could I clean up the database (what are these data which fill 80% of database)
Thanks and Regards, Alexander -
Connection issues of Historical Reports Client over a non-Cisco VPN/third party VPN
When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.
The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.
Error :
An error occurred while communicating with web server.
All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054.
This works fine when connected to through Cisco VPN .
Is the third party VPN/ customer's web based VPN blocking the connection between UCCX server and HRC machine ??
Thanks !!!
Shridhar ReddyHi Sridhar,
Also please try accessing the database port 1504 from your client box.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf
Hope it helps.
Anand
Pls rate helpful posts !! -
Hi All,
I am working on Apex with Oracle XE universal...i just tried to acheive print pdf functionality throgh integration of Apex with Apache cocoon...
Everything is working fine...my Apache server is working,cocoon is working but when i m clicking on print button ....it showed me the following errors:
ORA-29273: HTTP request failed
ORA-06512: at "SYS.UTL_HTTP", line 1186
ORA-12570: TNS:packet reader failure
I don,t know what problem is there in my application...or I need to do some settings....
if anyone knows please help me....
I did the following settings in my report page:
In APEX, I logged in as ADMIN into apex/apex_admin and went to Instance Settings and did the following:
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In my APEX application, in the Regions section, I click on the Print link next to my report. I have the following settings:
- Enable Report Printing: Yes
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Edited by: user9139675 on Mar 23, 2010 1:54 AMwhat was your solution?
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