Crystal Reports logon issue across firewall - Transport error:communication

Hi,
We are facing an error when we try to logon to the BO server using the crystal reports tool (Crystal Reports Enterprise XI Release 2 ) outside the firewall. The login is working fine when inside the firewall. The BO server is on a unix box within the customer network and we are trying to login from a PC (using Crystal Reports Enterprise XI Release 2) which is outside that network. The following are the errors we get when trying to logon using authentication as "Enterprise" and system name as "fully qualified server name:6400"
1. Without including any IP addresses in the PC host file we get "Transport error:communication failure" on login.
2. When I included the IP and name of the BO server in the PC host file (xx.xx.xx.xx host name) we get an error - "CMS host 'xxxx' address was resolved properly,but cannot be reached to establish a CMS connection.Verify your router/firewall allows communication on port 6400."
(The IP address I include in the PC host file is the actual IP address of the BO server)
3. I know we have natted IP addresses.. and the IP address of the BO server appears to be different when I do a ping to the BO server from outside the customer network i.e from the external PC. When I include the IP address in the host file (which I get from the ping <servername> outside the customer network from my PC) I get "Transport error:communication failure".
The port 6400 has been opened in the firewall. We are able to login to the CMC link and the Info view without any issues.
It will be great to get some advise on this as it has become a high priority issue in our workspace now.
Thanks,
Reeti

Hi All,
I had a breakthrough in logging to BOX1R2 Crystal Reports client outside the firewall. The following was done in our case:
1. Open the port 6400 on the server to allow traffic from outside the firewall.
2. Add the following command at the end in the cmsLAUNCH command line in ccm.config (ours is a BO server on Sun OS)
-port FQDN:6400 -requestport XXXX
The -port parameter was explicitly specified to make CMS explicitly listen on port 6400.
The -requestport parameter was added to configure the server to register a fixed port (which has external access) with the CMS rather than letting it choose a dynamically selected one...so XXXX can be any port which is not allocated to any app and is also open in the firewall)
Thanks,
Reeti

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Transport error: Communication failure error

I am trying to access Crystal Enterprise that is behind a firewall and am getting an Transport error: Communication failure error. I have tried the following:
1) Opened the 6400 port for the CMS.
2) Set -requestport in the command line to a different port, that is also open, for the Output Server and the Input Server.
Does anyone know what I am doing wrong? I haven't been able to locate the documention on how to run behind a firewall. I am newby on the admin side.
I am running this on Windows 2003 server.
Thanks in advance.

I can tell you from Business Objects Enterprise perspective. 6400 is the port on which CMS listens. We have web server in the DMZ so we had to open another set of ports also. We opened 2000-5000 ports also between Web server and application server ( where services are installed). The reason being that CMS listens on 6400 but other services listens on randomly selected ports different from 6400. Look into the registry entry and you will find CER. Inside CER there are two Keys RequestLowerPort and RequestUpperPort. We have defined these as 2000 to lower and 5000 to upper one.
You can set ports using -requestport and open that ports and see how it works. Opening only 6400 would not work is my guess.

Transport Error : Communication Failure

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Each server has assigned with max.no of jobs <You can find it in CMS>Servers>click on it>PropertiesMetrics>
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Error "Transport Error: Communication failure" when open Xcelsius and BOE

Hi Expert,
Sorry for new thread have same content as like thread Xcelsius - Transport Error: Communication failure
I think these thread have closed along time ago, so noone support me.
I have problem when open or save or import data from platform in Xcelsius from Business Object Platform.
I can publish Crystal Report into BO server, I can extract data into spreasheet in Excel from Crystal Report files in BO Enterprise and save excel file on BO Server.
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I am sure the information for log in (system, user name and password) is correct.
Please help me to solve this problem.
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I have tried the suggestions in thread, but I could not solve the problem.
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[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.

Post Author: LeeCUK
CA Forum: Authentication
I have installed Enterprise XIR2 onto a Windows 2003 server and all services are running.I have installed the client on another windows 2003 server and I can connect to the console via the web.
Firstly desktop intel would not work and gave me the error below, however a new entry appeared in my server dropdown with servername (.Net Portal) and after selecting this Desktop intell worked.
When I try to run designer I dont get the extra server in the dropdown nor does it connect when tryped manually and gives me the same error I was getting for desktop intel.
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Has anyone figured this out please?
The error im getting is below[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.(hr=#0x80042a01)

Post Author: jsanzone
CA Forum: Authentication
LeeCUK:
The [repo_proxy 13] error seems to be a catch-all for BO in that I've worked with this software (XI R2) for 1 1/2 years now and each time I've encountered [repo_proxy 13] it has been for a different reason, thus, you're going to have to apply troubleshooting checks all over the place until you find the problem. In my particular case I just resolved my [repo_proxy 13] error I've been working on this week, and here was my scenario. Our server in the lab died due to a hard drive failure, so we cut our losses and installed a new & more powerful server. When the rebuild was done I could not connect from my laptop to the repository via Designer (good old [repo_proxy 13] error). After much angst, etc, etc I found out that the servers in the CMC (/businessobjects/enterprise115/admin/en/admin.cwrwere">http://<server>/businessobjects/enterprise115/admin/en/admin.cwrwere) were all down except for one (even though CCM showed all servers "up"). When I went to start the servers in the CMC I was prompted for an account, and no matter what account I tried it won't work. So I went back to the CCM servers and stopped them all, then changed the default account it was using from LocalSystem to the administrator account, restarted all servers in CCM, went back to CMC and noted that all servers were now up as well. Then I went back to my laptop and used Designer and was able to successfully log in. Thus, the end of my story, however, it seems that many [repo_proxy 13] errors have different beginning and endings. For instance, a year ago I had the same [repo_proxy 13] error and brought it to BO tech support. They determined that I had to uninstall my client from my laptop, clean out the registry for any references to BO keys, and remove the c:\program files \Business Objects folder, then reinstall, and sure enough it worked in that case, but not in this case when I tried it again. By digging deeper I found out the root cause to my current problem, and voila, I'm in!
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Crystal Reports Logon Error ("Security Plugin Error")

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[Note 1207373|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303337333333373333%7D.do] - My issue is not regarding communicating with the LDAP server because the user logs into her workstation everyday using LDAP. Could there be another solution?
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Windows XP SP3
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Second Worktation:
Windows XP SP3
Crystal Reports 11.0.0.2812 (after all the installs were over)
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Windows XP SP2
Crystal Reports 11.0.0.1994
BOE Server:
BOEXI 11.0.0.7485
CMS 11.0.0.1886
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Thanks so much in advance!
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Thanks Tim,
I cannot seem to find Crystal Reports XI Release 1 Service Pack 3. All I can find on the SAP Support Portal (under the Business Objects Support - Software Downloads section) are SP1, SP2, and SP4.
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Should I try CR XI R1 SP3? If so, could you point me in the right direction to find it?
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