Transport error: Communication failure error

I am trying to access Crystal Enterprise that is behind a firewall and am getting an Transport error: Communication failure error. I have tried the following:
1) Opened the 6400 port for the CMS.
2) Set -requestport in the command line to a different port, that is also open, for the Output Server and the Input Server.
Does anyone know what I am doing wrong? I haven't been able to locate the documention on how to run behind a firewall. I am newby on the admin side.
I am running this on Windows 2003 server.
Thanks in advance.

I can tell you from Business Objects Enterprise perspective. 6400 is the port on which CMS listens. We have web server in the DMZ so we had to open another set of ports also. We opened 2000-5000 ports also between Web server and application server ( where services are installed). The reason being that CMS listens on 6400 but other services listens on randomly selected ports different from 6400. Look into the registry entry and you will find CER. Inside CER there are two Keys RequestLowerPort and RequestUpperPort. We have defined these as 2000 to lower and 5000 to upper one.
You can set ports using -requestport and open that ports and see how it works. Opening only 6400 would not work is my guess.

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[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.

Post Author: LeeCUK
CA Forum: Authentication
I have installed Enterprise XIR2 onto a Windows 2003 server and all services are running.I have installed the client on another windows 2003 server and I can connect to the console via the web.
Firstly desktop intel would not work and gave me the error below, however a new entry appeared in my server dropdown with servername (.Net Portal) and after selecting this Desktop intell worked.
When I try to run designer I dont get the extra server in the dropdown nor does it connect when tryped manually and gives me the same error I was getting for desktop intel.
Im using enterprise authentication
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The error im getting is below[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.(hr=#0x80042a01)

Post Author: jsanzone
CA Forum: Authentication
LeeCUK:
The [repo_proxy 13] error seems to be a catch-all for BO in that I've worked with this software (XI R2) for 1 1/2 years now and each time I've encountered [repo_proxy 13] it has been for a different reason, thus, you're going to have to apply troubleshooting checks all over the place until you find the problem. In my particular case I just resolved my [repo_proxy 13] error I've been working on this week, and here was my scenario. Our server in the lab died due to a hard drive failure, so we cut our losses and installed a new & more powerful server. When the rebuild was done I could not connect from my laptop to the repository via Designer (good old [repo_proxy 13] error). After much angst, etc, etc I found out that the servers in the CMC (/businessobjects/enterprise115/admin/en/admin.cwrwere">http://<server>/businessobjects/enterprise115/admin/en/admin.cwrwere) were all down except for one (even though CCM showed all servers "up"). When I went to start the servers in the CMC I was prompted for an account, and no matter what account I tried it won't work. So I went back to the CCM servers and stopped them all, then changed the default account it was using from LocalSystem to the administrator account, restarted all servers in CCM, went back to CMC and noted that all servers were now up as well. Then I went back to my laptop and used Designer and was able to successfully log in. Thus, the end of my story, however, it seems that many [repo_proxy 13] errors have different beginning and endings. For instance, a year ago I had the same [repo_proxy 13] error and brought it to BO tech support. They determined that I had to uninstall my client from my laptop, clean out the registry for any references to BO keys, and remove the c:\program files \Business Objects folder, then reinstall, and sure enough it worked in that case, but not in this case when I tried it again. By digging deeper I found out the root cause to my current problem, and voila, I'm in!
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Transport Error : Communication Failure

Hello ,
We are getting the error Transport Error : Communication Failure when trying to connect to Bobj from crytsal reports. It looks like a communication error and got to do with the ports . We opened all the ports required but still have this issue.
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Thanks,
Ravi.

Hi,
Each server has assigned with max.no of jobs <You can find it in CMS>Servers>click on it>PropertiesMetrics>
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Error "Transport Error: Communication failure" when open Xcelsius and BOE

Hi Expert,
Sorry for new thread have same content as like thread Xcelsius - Transport Error: Communication failure
I think these thread have closed along time ago, so noone support me.
I have problem when open or save or import data from platform in Xcelsius from Business Object Platform.
I can publish Crystal Report into BO server, I can extract data into spreasheet in Excel from Crystal Report files in BO Enterprise and save excel file on BO Server.
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I am sure the information for log in (system, user name and password) is correct.
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Hi Ryan,
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Hi All,
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Hi Siva,
Thank you for your reply.
We have checked the ports that is concerning SUP it is 2000 we find it is active and open.
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threadID=1978692].
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Product Instance Registration Error: "System Failure: Error while retrieving xml file from database"

Hi S9 installation Gurus,
Please try to resolve this long awaited issue with Planning installation as this is purely configuration related issue.
Detail of Problem:-
After Susessful configuration of
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SYSTEM_DB_DRIVER=hyperion.jdbc.sqlserver.SQLServerDriver
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INSTANCE=
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Thanks
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Edited by: user10385300 on Dec 4, 2008 5:44 AM

This has been resolved at :- Product Instance Registration Error Message: "System Failure: Error while retrieving xml file from database"
Cheers
John
http://john-goodwin.blogspot.com/

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Whcih ports are open? If you have a firewall having a range of ports open will not do the job. You have to configure your BOBJ services (for CR you need to setup the OFRS, IFRS, CMS and RAS) to work over a firewall.
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If we can resolve this problem by coming Monday morning EST it will be great help for us.
Contact numbers are Surya : (1) 609-439-6786 (mob) and (1) 408-689-7221 (home)
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Hi,
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Hi Dhruv,
If you are using WD application, then you should use disconnectIfAlive() in finally block of try-catch while executing RFC model.
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Arun

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regards,
Bijith

You may want check permissions for the osb user...does user have admin rights for window domain?

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00:00.546: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
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00:01.919: INFO:    Service pack minor: 0
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00:01.966: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
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00:01.966: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:01.982: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
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00:54.258: INFO:    Waiting for 0 language pack downloads.
00:54.258: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
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00:54.492: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:54.492: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:54.492: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab
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01:21.792: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
01:21.792: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:21.792: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:21.807: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:21.807: INFO:    Waiting for Active Setup to complete.
01:21.807: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:26.815: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:31.823: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:37.298: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:42.306: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:47.314: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})

PS C:\Windows> DIR -FILTER vbscript.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName | ft File
Version, FileName -Autosize
FileVersion FileName
5.8.7601.16978 C:\Windows\System32\vbscript.dll
5.8.7601.16978 C:\Windows\SysWOW64\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_a44ef4f6479809f0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_a68008be44868d8a\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_bcd6d18300a40070\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_bcdbd2f5009f7f23\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_bcc7336700aed05c\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_bcfd44e9008641ce\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_bd579ef619c7eed9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_bd46004619d48c17\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_bd7d121219ab16e0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_aea39f487bf8cbeb\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_b0d4b31078e74f85\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_c72b7bd53504c26b\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_c7307d473500411e\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_c71bddb9350f9257\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_c751ef3b34e703c9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_c7ac49484e28b0d4\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_c79aaa984e354e12\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_c7d1bc644e0bd8db\vbscript.dll
PS C:\Windows> get-item -path ".\SysWOW64\vbscript.dll" | fl *
PSPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64\vbscript.dll
PSParentPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64
PSChildName : vbscript.dll
PSDrive : C
PSProvider : Microsoft.PowerShell.Core\FileSystem
PSIsContainer : False
VersionInfo : File: C:\Windows\SysWOW64\vbscript.dll
InternalName: vbscript.dll
OriginalFilename: vbscript.dll.mui
FileVersion: 5.8.7601.16978
FileDescription: Microsoft r VBScript
Product: Microsoft r VBScript
ProductVersion: 5.8.7601.16978
Debug: False
Patched: False
PreRelease: False
PrivateBuild: False
SpecialBuild: False
Language: English (United States)
BaseName : vbscript
Mode : -a---
Name : vbscript.dll
Length : 420864
DirectoryName : C:\Windows\SysWOW64
Directory : C:\Windows\SysWOW64
IsReadOnly : False
Exists : True
FullName : C:\Windows\SysWOW64\vbscript.dll
Extension : .dll
CreationTime : 1/15/2014 2:37:08 PM
CreationTimeUtc : 1/15/2014 7:37:08 PM
LastAccessTime : 1/15/2014 2:37:08 PM
LastAccessTimeUtc : 1/15/2014 7:37:08 PM
LastWriteTime : 11/14/2013 5:38:16 PM
LastWriteTimeUtc : 11/14/2013 10:38:16 PM
Attributes : Archive

Crystal Reports logon issue across firewall - Transport error:communication

Hi,
We are facing an error when we try to logon to the BO server using the crystal reports tool (Crystal Reports Enterprise XI Release 2 ) outside the firewall. The login is working fine when inside the firewall. The BO server is on a unix box within the customer network and we are trying to login from a PC (using Crystal Reports Enterprise XI Release 2) which is outside that network. The following are the errors we get when trying to logon using authentication as "Enterprise" and system name as "fully qualified server name:6400"
1. Without including any IP addresses in the PC host file we get "Transport error:communication failure" on login.
2. When I included the IP and name of the BO server in the PC host file (xx.xx.xx.xx host name) we get an error - "CMS host 'xxxx' address was resolved properly,but cannot be reached to establish a CMS connection.Verify your router/firewall allows communication on port 6400."
(The IP address I include in the PC host file is the actual IP address of the BO server)
3. I know we have natted IP addresses.. and the IP address of the BO server appears to be different when I do a ping to the BO server from outside the customer network i.e from the external PC. When I include the IP address in the host file (which I get from the ping <servername> outside the customer network from my PC) I get "Transport error:communication failure".
The port 6400 has been opened in the firewall. We are able to login to the CMC link and the Info view without any issues.
It will be great to get some advise on this as it has become a high priority issue in our workspace now.
Thanks,
Reeti

Hi All,
I had a breakthrough in logging to BOX1R2 Crystal Reports client outside the firewall. The following was done in our case:
1. Open the port 6400 on the server to allow traffic from outside the firewall.
2. Add the following command at the end in the cmsLAUNCH command line in ccm.config (ours is a BO server on Sun OS)
-port FQDN:6400 -requestport XXXX
The -port parameter was explicitly specified to make CMS explicitly listen on port 6400.
The -requestport parameter was added to configure the server to register a fixed port (which has external access) with the CMS rather than letting it choose a dynamically selected one...so XXXX can be any port which is not allocated to any app and is also open in the firewall)
Thanks,
Reeti

Error in BPM: "COMMUNICATION FAILURE" during JCo call. Error opening an RFC

hello experts
i am receiving the above error incase of BPM scenario where i am having a Transform step and synchronous RFC step.
i referred to the few threads discussing such problems and was trying to find whether my mapping is correct and i tested my mappings using my payload which looks good.
When looked into the Mapping trace of the BPM "Show container" i found error ""COMMUNICATION FAILURE" during JCo call. Error opening an RFC connection" and it seems that when BPM is attempting to call interface mapping it is throwing this error.
Thanks in advance.
Regards
rajeev

hi,
I think no problen with the mapping part,
jco connection requird when xi try to stablish the connection with the adapter .
please look the link provided.
Setup and test SAP Java Connector outbound connection
please also check the following parameter at the exchange profile
com.sap.aii.rwb.server.centralmonitoring.r3.ashost
com.sap.aii.rwb.server.centralmonitoring.r3.client
com.sap.aii.rwb.server.centralmonitoring.r3.sysnr
com.sap.aii.rwb.server.centralmonitoring.httpport
these parameter must be given properly.
if every thing is ok than and problem still exist than try to restart the system.
for us after restarting its worked fine.
regards,
navneet

Communication Failure With HP Officejet J6480 All-In-One

I bought a new printer, an HP Officejet J6480 All-In-One, and set it up with my PC.
Then, I set it up with my mac. I get this error: "Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."
I recently bought an Epson printer but returned it cause it was too slow. That printer gave me a similar (maybe the same, I don't remember) error. I can scan and check ink levels but I can't print. I'm connected by USB by the way.
What's wrong? I downloaded the latest drivers and software yesterday. Why can't I print?

And on HP Photosmart C7280 All-In-One.
I've got mine connected to the network on Ethernet - figured that would be less problematic than wifi - and my MacPro can see everything about the printer, just not print to it. This includes the C7280's built-in webserver which - like alot of SOHO routers - gives you a web-based interface to the printer's configuration and status. Everything on that page looks right-on, but no printing.
The printer's copy and fax functions work, and I can even scan images and save them across the network onto my machine, so the printer is already interoperating with the network to a high degree, just not printing.
Like alot of people, I bypassed the HP driver CD and downloaded a fresh software package yesterday from HP's site (200MB+, ***?), which is what I used to configure my system. As far as I could tell, there appear to be no firmware updates available for this printer. MacOS "Software Update" doesn't offer any printer driver updates - I'll try the posted link to Apple's site next.

Transport error: Communication failure error

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