CS5 Upgrade Problems

Upgrading from CS4, I discovered that Adobe Bridge CS5 will not recognize any metadata that was set up in CS4 (keywords and copyright info are all stripped away from the images when I open Adobe Bridge CS5). Also, some images are thumbnails that can't be enlarged to full screen size. Other images in the very same folder can be enlarged and do have metadata attached. I treated all those images the same way in processing in CS4 PS and CS5 PS. Any ideas as to a solution? I spent two hours with an Adobe tech support person and they were unable to resolve it. They punted to a supervisor, who is supposed to get back in touch with me sometime in the next five days.......Meanwhile, I am still able to use Bridge CS4 with no problems, so I do have that as my fall back. Making me sorry I upgraded. So far, the PS in CS5 seems to work with no bugs. But Bridge, in my view, is seriously buggy, although the Adobe tech patriotically said that was not possible - it must be something I'm doing, she insisted.

The correct forum for this question is http://forums.adobe.com/community/bridge and pick your platform. Better help there.

Similar Messages

  • CS3 to CS5 Upgrade Problem

    I am trying to install CS5 (upgrade from CS3) and I am getting a message stating that my serial number for CS3 is incorrect, this number is the right one from my original box and is the one I installed CS3 to my PC years ago.
    Any advice please?

    I agree that you should check the eligibility for an upgrade, but also remember, if you go to Help>About, the S/N that is displayed is truncated for your security. Make sure that you have the full S/N from your original product.
    Good luck, and if things fail, and you are qualified, contact Adobe Customer Support (not Technical Support), as they should be able to help you.
    Hunt

  • CS5 upgrade install Catalyst problem

    I purchased the CS5 Master Collection Upgrade because I wanted to get the full CS5 Version of Flash Catalyst. I had previously had the beta version of Flash Catalyst on my comptuer. Before Installation of the CS5 upgrade, I tossed my beta version of Flash Catalyst in the trash and emptied the trash.
    When shown the choices of products to install with the CS5 installation, I am not given the option to install Flash Catalyst CS5 (there is a red x next to this option and it says “A prerelease version of the product is already installed”.) even though a search for any remnants of the previous BETA version can not be found.
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    Speaking to someone on the other side of the world is bad enough but when the people from India or Bora Bora, or wherever, put you on hold while they refer to their references for an hour then can not help you and tell you have to send an e-mail for a more competent level of support,  it is even more frustrating. Furthermore,  having to correspond by e-mail for a more competent level of technical support even though I had just spent over $1,000 on an UPGRADE, is most disparaging.
    I hope that Adobe will  make my installation of Adobe Flash Catalyst CS5 possible soon. But in the meantime, has anyone else had this problem?
    I am:
    Elizabeth Wallace
    716-572-3981
    [email protected]

    This issue is addressed in the FAQ in this post. See if that works for you. You'll want to remove all prior installations of Flash Catalyst.
    All of the Adobe products have their own uninstaller script, so you will want to run that instead of just dragging the program folder to the trash.
    -Bear

  • CS5 upgrade re install problems

    Hi I have a new macbook pro and I am trying to re install my photoshop CS5,which is an upgrade from CS2,on this from the upgrade disc.
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    Clicked on Adobe installer in the application and recieved error message, "Cannot open because Power PC applications are no longer supported"
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    Regards
    Geoffrey

    As this is an upgrade disc I require the original CS2 to install.
    You don't have to install the original full version in order to install the CS5 upgrade. Forget about installing CS2 since it will not install on modern Intel-based Macs.
    Upgrade installation files include the full program code. The serial number tells Adobe if you've installed an upgrade or a full version.
    Just install CS5, enter your CS5 upgrade serial number then enter your CS2 serial number when prompted.

  • CS5 Upgrade Version Has No Acrobat 9, but my CS4 version is giving me problems

    I have recently reinstalled my OS and I am trying to get CS5 working again. I had CS4 and then upgraded to CS5. When I installed my system fresh I did not install CS4 first and just gave CS5 the CS4 serial numebr when it asked for it. CS5 is working fine in all the apps that I have tried to use. The issue that I am having is that I don't have Acrobat 9 as part of that install, so I installed from my CS4 disk and only installed Acrobat Pro. It installed fine, but when I open Acrobat Pro it gives me an error stating that this application was installed as part of a suite and I need to open something from the suite before it will work. Do I have to install Photshop CS4 just to get Acrobat 9 to work? Why doesn't my CS5 Upgrade just include new install files for Acrobat 9?
    Any help on this would be appreciated.
    Jamey

    You are asking CS specific questions and you need to ask in the CS forum. http://forums.adobe.com/community/creativesuites

  • Photoshop cs5 upgrade installation problem

    I just purchased a Photoshop cs5 upgrade (upgrading from cs2).  There were no instructions with the disk. I put the disk in my pc's DVD-ROM drive, and the computer started reading it, but nothing appeared on my monitor. The computer stopped reading the disk after a short time period. There was never any indication, on the monitor screen, that anything was installing, or had installed. My pc's os is Windows XP professional, and it appears to satisfy system requirements. I have eset smart security 5 installed on this pc. How can I get this upgrade to install?

    If the Autorun option is disabled (and it frequently is because of security concerns) the setup program will not launch automatically on inserting the disk.
    Use Windows Explorer to see the contents of the disk. Double-click on the .exe file to launch the setup wizard. Follow the onscreen instructions there on.

  • CS4 to CS5 Upgrade has install/configuration problems ???

    (My system is running Windows 7 Pro 64-bit )
    Awile back I purchased:
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    ...and just recently, last week, I decided to bite the bullit, and go for the 64-bit CS5 version upgrade.
    Adobe Premiere Pro CS5 (Upgrade version) -downloadable option (its cost $299.00 US)
    Method 1./ Now, this seemed to be more of an installation/config issue for me. but after I ran the CS5 upgrade, it did NOT
    upgrade/change any of my Desktop icons/links ?
    In other words, the same old CS4 Icons were on the desktop.
    Instead, I had to goto C:\Program Files\Adobe\...CS5\..., and then create a shortcut to the CS5 executable onto my Desktop?
    Method 2./
    ok, this so-called CS5 upgrade option obviously dos NOT work right.
    So, I completely UN-installed CS4 and CS5, and started from scratch again, but this time I simply installed just
    the CS5 Upgrade binaries.
    Well that seemed to work fine, and it also seemed to ievennstall all the 64-bit CS5 modules, though it also created some extra CS4 directories in C:\(x86)Program Files\Adobe... ? why would it do that ?
    ok, well has anyone else also experienced any of this upgrade weirdness. ?
    Note: I verified my Windows 7 64-bit was up-to-date, and I also "updated" CS5, actually it updates itself.
    I have also had a couple "BLUE-screenies", and crashes" in CS5, none of which, in Windows I can really tell what is going on ?, and I never had these issues on CS4 on this same PC.?
    I called the 1-800 number for Adobe Technical Support and basically they said the CS5 upgrade that I purchased should have worked fine. uhmmm ya'd think eh?
    So, I thought this forum might be more "aware", and/or helpful regarding my Upgrading woes.
    any thoughts, would be appreciated.
    Thankyou.
    Rick.

    An Adobe upgrade is an upgrade by price, only. What I mean is that you're buying a new, fully separate version of the Adobe software from whatever your previous version was, and upon installation, your previous version is left intact (hence the reason your icons did not change--CS4 was still installed).
    An update, on the other hand (which is what the program automagically did), actually does replace files, but only in the version that you're updating. A semantic issue, perhaps, but an important distinction.
    You can run CS4 and CS5 side-by-side if you like, but if you want to be rid of CS4 and maintain only CS5, you need to uninstall CS4--or preferably, reinstall from the OS up. I always like to start fresh when a new suite comes along.

  • Photoshop cs5 upgrade

    I recently bought cs5 upgrade.  I have the web premium cs4 on my computer.  I also have the whole program of photoshop cs2, but it is not installed.  I read that an upgrade will not install over a collection. I had a hard time with the trial photoshop cs5 and am wondering, do I have to uninstall my web premium, install my photoshop cs2, then install the upgrade?  Or will the upgrade ask for the previous version's serial number that I have and then install it?  I am concerned because the trial kept not wanting to install, but eventually did.  Haven't used it much, so dont know if it has problems. 

    Shire ley CS5 should co-exist with CS4 and even CS3 just fine on your computer.  The only thing you would need to remove would be any older versions of Acrobat.  You can also install the CS5 upgrade without having the other software installed as the installer will request your previous version serial number during the install process.
    Do you have any details regarding the error message you received?  If you are able to install Adobe AIR successfully then you may want to utilize our Adobe Support Advisor.
    As Jeri mentioned our Chat support is also available to assist you and can provide a more personalized support experience.

  • CS3 to CS5 upgrade - can't install CS3 on new mac first

    I originally purchased CS3 years ago, then upgraded to CS5. Today, I purchased a new Mac OS X 10.10 and it says I need to first install the CS3 and then go through the upgrade again. Problem is that it will not install CS3 because it is not supported on the new operating system. So what to do?

    There is no need to re-install CS3.
    All installers (full and upgrades) contain the full program code. The serial number tells the installer if it's a full version or an upgrade.
    Just install CS5, enter the CS5 upgrade serial number then the CS3 serial number when prompted.

  • Do I need to install CS3 on Windows 7 64 bit before installing CS5 Upgrade?

    I am replacing a graphic designer's Windows Vista laptop with a Dell Precision T5500 desktop.  Do I need to uninstall CS3 from the laptop and decommission the serial number?  Then do I need to install CS3 on the new desktop before installing the CS5 upgrade?  I was told I needed to decommission the installation, but I don't remember having to do that with other installations.  Thanks in advance!

    You should definetly deactivate any software before uninstalling. But you don't have to install CS3 in order to install CS5. Just have the serial number handy for verification. That said, depending upon the user's needs, you might want to leave CS3 available.
    Bob

  • I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first.  Am I out of luck?

    I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first.  Am I out of luck?

    You do not need the older version installed in order to install the upgrade version, but you do need the serial number from CS4 to prove that you qualify for using CS5.  During the activation process for CS5, after you successfully enter the CS5 serial number you will be asked to select the qualifying version (CS4) from a list and to enter its serial number.
    If you registered CS4 when you originally installed it then you might be able to find the serial number available in your Adobe account online in the Products section.
    Find your serial number quickly

  • How to install Adobe Photoshop CS5 upgrade to Lion 10.7 if I have Adobe Photoshop CS2?

    I recently upgraded to a new Macboook Pro and with that upgrade am using Lion version 10.7.  On my previous MBP I had Snow Leopard installed.  Also had Adobe Photoshop and Illustrator CS2 installed on that and then later upgraded to CS5 on that machine.  Now with Lion I am unable to do that.  I aware of the technical hurdle.....Lion does not support Rosetta or PowerPC applications and therefore I cannot load CS2 on there initially and then upgrade to CS5.  So does this mean that I am screwed unless I buy a full version of Photoshop and Illustrator CS5 to put on Lion?  Or is there a workaround?
    I still have the old MBP so I could migrate all the files from the old computer to the new computer.  Short of that is there any other workaround?  If I gave the serial numbers of CS2 and the CS5 upgrade to a rep at Adobe could they unlock CS5 for me so that I can download it to my new MBP?
    On another note does anyone think about backward compatibility anymore?  Has Apple totally lost its mind?  And will Adobe cash in on this opportunity?  Is it too much to ask for a representative from Adobe to get back to you after posting your callback number?  Customer service does not exist.....its is unprofitable to actually "serve" customer because a customer is a tool to be exploited as are all resources in a corporation.
    This is American corporatism at its finest.  You have a software monopoly with Adobe on one hand along with a computer manufacture that is not competent enough to produce a backward compatible operating system.  If these companies operated for the consumers benefit they would be out of business. 
    There is no way I'm paying for a new version of the Adobe software.  Surely someone can understand my frustration and that this frustration is be being echoed by hundreds of users.  But apparently we are stupid right?  We are stupid because we just want to be able to smoothly transfer stuff that we have paid so much for to a new operating system but cannot.  And thats because on a whim it all changes.

    Shaidipur when you install Photoshop CS 5 it will request your qualifying serial number.  Assuming you purchased the proper update simply type in your Photoshop CS2 serial number.
    In regards to compatability I believe their is a maximize compatibility option within Photoshop.  For further details I would recommend posting your question into the Photoshop forum.

  • DSL and 9.1 to 9.2 upgrade problems?   Please Help!!

    I have a Beige g3 - 300 w/ 160 megs of memory - using Netscape 7.02 and occasionally Gatesmess IE-5. I have had dial up for 5 years and recently upgraded to DSL w/ Linksys WRT54G router connected via ethernet cable. Wifes HP laptop uses the wireless.
    Problem is when connected to the internet, I get a looong -(30 - 40 second) delay between selecting the url and the page loading with a "resolving host" message at the bottom of the page. The modem send light flashes every five seconds or so and once the system locks on the url it loads really fast. With the dialup there was no delay in finding the url but took a long time to load. Result is it takes about the same amount of time to browse now as before. I don't think the winbox is having the same problem.
    To try to resolve the "resolving host" issue I have been trying to upgrade from 9.1 to 9.2. When I download the package from apple.com at the end I get a 127 error which reestablishes itself everytime I click OK til I force quit the System. When I restart the computer, the file is on desktop OS 9.2 update.smi. First I opened the file w/ stuffit 5.2 and tried to install it following the instructions (sharing off, OS 9 extensions only etc) and about 4 minutes into the process I get the Bomb error 10. I have downloaded this three times and upgraded the Stuffit to 7.03 but am having the same problem. In order to get to 9.2.2 you have to upgrade to 9.2.1 first and that is what I am doing.
    Anybody have any ideas either on the "resolving host" issue or the upgrade problem.
    Thanks in advance,
    Beige g3 - 300mghz 160 meg memory   Mac OS 9.1.x  

    Thanks Grant.
    I read the article and it was of some help. Reference TCP/IP control panel settings. I called Commspeed support and they gave me their three current DNS numbers. I typed them per article and nothing - dead. Called them back and they gave me the typical winbox answers "No hable apple" so left to my own devices and considering the stratigies suggested in the article I did two things.
    I opened the TCP/IP control panel and deleted the Name Server Address - As they are supposed to be assigned by the server. There was also a check box that said use 802.3 which was checked. I unchecked it and tried the internet. Blam it was right there. I don't know which stratigy worked as I did them simultaneously.
    Still don't know about upgrading to 9.2.
    Thanks again,
    Bill
    Beige g3 - 300mghz 160 meg memory Mac OS 9.1.x

  • I just bought a new computer and want to load in photoshop from the old one.  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I can't figure out how to install the CS5 upgrade.  Any advice?

    How do I transfer photoshop from one computer to another?  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I cannot figure out how to install the CS5 upgrade.  Any advice?

    karen2179 wrote:
    If you are able to use adobe products on two computer do I really need to deactivate or uninstall CS4?
    No, but it may help the chances of a successful installation.
    karen2179 wrote:
      Just as an aside - I have been getting messages on here from Adobe Admin saying that CS5 cannot be reinstalled because everything is now in the cloud and that for $350 I can buy CS6 to install on my new computer.  What?  Am I getting spammed on Adobe's site here?
    Where did you see that?

  • I had to buy a new computer and now can't get my CS3 with CS5 upgrade to work on windows 8.1. What can I do to get them to load and work?

    I can load CS3, but it won't let me register it and I can load CS5 upgrade, but when I open CS5 it shows fault and closes. What can I do to get these programs to work on my new computer?

    Registration has always been optional, so there is no point in trying. Those pages on the Adobe site are long gone. CS5 crashing is another matter, but without some crash logs and more detailed system information nobody can realyl know. This could be a mundane permissions issue on some files, could be a crash with the hardware acceleration stuff but just the same could be the activation system failing. Impossible to tell based on your limited information.
    Mylenium

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